A1 · estimated budget gap of £28 million over the next three years a position which was confirmed by the 2014/15 Provisional Local Government Finance Settlement. The risk score

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A1 PRIORITY 1 - DELIVERY OF BUDGET SAVINGS THROUGH CHANGED SERVICE PROVISION

See the Isle of Wight Council Corporate Plan 2011-2013 for full details regarding the council’s commitment to the delivery of budget savings through changed service provision. SUMMARY STATUS OF PERFORMANCE AND FINANCE

Amber 2

Red 5

Green 7

Summary of KPIs (excludes Fire and Rescue)

Total of 14 KPIs used . *See below for more details on RAG status of indicators.

£6,500,000

£7,000,000

£7,500,000

£8,000,000

£8,500,000

£9,000,000

Q1 Q2 Q3

Savings Strategy Summary

Net Target 2013/14 Achieved

Priority Status over 4 quarters

Quarter 3 2013/14

Quarter 2 2013/14

Quarter 1 2013/14

Quarter 4 2012/13

AMBER AMBER GREEN GREEN

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*RAG status of indicators (excluding Fire and Rescue) Red

1. Value of cumulative capital expenditure compared to profiled budget 2. Contact Centre – percentage of all enquiries resolved at first point of contact 3. Average number of days lost due to sickness per permanent employee

(excluding schools) 4. Percentage completion of 2013 Personal Development reviews for staff 5. Percentage forecast revenue income (fees and charges) compared to budget

Amber 1. Percentage of NNDR collected 2. Percentage of predicted revenue outturn (net cost of services) compared to

budget Green

1. Percentage of Council Tax Collected 2. Contact Centre – average time taken to answer a call 3. Percentage of transactions completed online compared to telephone/face to

face 4. Number of transactions that the customer can complete online 5. Percentage increase of completed online transactions compared to same

quarter in previous year 6. Property Services - Capital receipts including schools 7. Value of identified savings

*RAG status of indicators (including Fire and Rescue) Red

1. Numbers of people killed or seriously injured in road traffic collisions Green

1. Numbers of children killed or seriously injured in road traffic collisions (under 18 years of age)

2. Number of primary fires attended 3. Percentage of incidents which met out response standards for fire cover –

attendance time 4. Percentage of home fire safety checks completed for vulnerable households

1 Red 4 Green

Summary of KPIs (Fire and Rescue Services)

Total of 5 KPIs used. *See below for more details on RAG status of indicators.

£0

£1,000,000

£2,000,000

£3,000,000

£4,000,000

£5,000,000

£6,000,000

£7,000,000

£8,000,000

Q1 Q2 Q3 Q4

SUMMARY OF SPENDING AGAINST PRIORITY

Forecast Further Spend

Actual

Net Budget

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Quarter 3 Priority Summary Whilst this priority is largely concerned with the transformation of council services and the delivery of savings in accordance with the approved budget strategy, the priority also includes the performance of the council’s Fire and Rescue Service and the risk to delivery of council services in future years as a result of the budget gap arising from the grant settlement. In terms of one of the key performance indicators in 2013/14 – the value of identified savings – the council continues to perform well, with the year-end forecast expected to exceed the target. There are currently in-year budget pressures, principally in Children’s Services, which have the potential to cause an overspend at the year end, but there is still a degree of confidence that in overall terms outturn spend will be within budget. Accordingly the rating for this priority has been set at ‘Amber’ to reflect the possibility there will be a net overspend at the year end. However to the extent that outturn spend will be within budget it is likely the status will change to ‘Green’ by quarter 4. This priority takes into account the performance of the Isle of Wight Fire and Rescue Service and on the basis of the performance indicators used, four currently have ‘Green’ status and one has ‘Red’ status. Looking forward, the provisional grant settlement for 2014/15 and 2015/16 has confirmed the council’s assessment of financial resources available to the council, hence continues to register as a very high risk. There is an identified budget gap of £28m over the next three financial years, arising from reduced resources from government and increasing cost pressures, and it will be a significant challenge for the council to deliver a sustainable budget strategy in each of the three years.

Finance: SAVINGS STRATEGY - Continued successful implementation of the budget savings strategy is again evident this quarter and achievement of net savings of £8.597m have been made against a profiled target of £7.871m. In overall terms the forecast is that £9.041m of savings will be delivered by the end of the financial year, an improvement of £0.214m compared to quarter one. FIRE AND RESCUE - The Fire & Rescue Service revenue budgets are forecast to underspend by £24,265 by the end of the financial year.

The £1m from CLG grant to increase resilience and efficiency for command and control arrangements is split between revenue and capital and spend is planned until 2018. The over-arching delivery programme has been developed in conjunction with Surrey FRS. This programme is on track as planned to deliver all outcomes. The capital programme includes: purchasing two rescue pumps and an aerial appliance; increasing resilience and efficiency for Fire Service control; and completing the final stages of relocating Fire Service HQ to Newport Fire Station.

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Performance: Fire and rescue indicators continue to perform well, however, there remains an issue of availability of ‘on call’ staff which may have a detrimental effect on response standards in future. Various projects are underway to attempt to address this. Risk: The key risk for this priority relates to financial resources available to meet the council’s commitments with the council needing to address an estimated budget gap of £28 million over the next three years a position which was confirmed by the 2014/15 Provisional Local Government Finance Settlement. The risk score remains the same as last quarter (high). Further information can be found in the Strategic Risk Report which was submitted to the Audit Committee in January 2014.

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Performance

Calls and Online Transactions

During October the Contact Centre was presented with 44,902 calls with an average time to pick up a call of 74 seconds. In November the Contact Centre received 39,563 calls with an average time to pick up a call of 51 seconds. In December 28,033 calls were received with an average time taken to answer a call of 47 seconds which is well below the target of 80 seconds to answer a call.

The number of transactions is increasing in line with targets.

Calls resolved at the first point of contact The Contact Centre resolved 78.41% of enquiries at the first point of contact in October. In November and December 80% of calls were resolved at the first point of contact, however the target of 85% remains a stretch.

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40

60

80

100

120

Jul Aug Sep Oct Nov Dec

Nu

mb

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of

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nd

s

Contact Centre - Average time taken to answer a call (in seconds)

Actual (prev yr)

Actual 2013/14

Target

350

360

370

380

390

400

410

420

430

440

Apr-Jun Jul-Sep Oct-Dec

Nu

mb

er o

f tr

ansa

ctio

ns

Number of transactions that the customer can complete online

Actual (prev yr) Actual 2013/14 Target

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Cost of Services and Savings Achieved

We are currently forecasting an overspend of £1.918m by year end. This is mainly related to pressures in children’s services and adults. However plans are in place to manage this overall overspend with a view to reducing it to £0 by year end.

Shortfalls in income are forecast mainly in Wightcare (£390k) due to expected growth not being achieved and delays in changing pricing levels, and parking (£350k) where permits and ticket machine income has remained lower than expected. Other smaller shortfalls are also forecast in the Music service (£135k), and Resource Centres (£103k).

96

97

98

99

100

101

102

103


Per

cen

tage

of

ou

ttu

rn

Percentage of predicted revenue outturn (net cost of services) compared to budget


0

20

40

60

80

100

120

Dec Nov Oct Sep Aug Jul

Per

cen

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of

ou

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rn

Percentage of predicted revenue outturn (fees and charges) compared to budget

Actual 2013/14 Actual (prev yr) Target

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Fire and Rescue Service

Performance has been consistently good this quarter with 46 out of 49 incidents achieving the response standard in October. In November 41 out of 49 incidents achieved the response standard with 38 out of 43 achieving the standard in December. The end of year forecast is 89.2% against a target of 80%.

Performance has been well above target and much improved compared to the previous year. The home fire safety check (HFSC) programme continues to succeed in targeting the vulnerable community, with positive engagement from partners including Wightcare and Social Care. Police referrals for those persons under threat from fire are also featuring in the HFSC programme.Community Watch is a good forum to maintain a good working relationship. The end of year forecast is 84.2% compared to a target of 63%.

0

20

40

60

80

100

120


Pe

rce

nta

ge o

f in

cid

en

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Fire & Rescue Service: percentage of incidents which met our reponse standards for fire cover - Attendance

time


0

10

20

30

40

50

60

70

80

90


Per

cen

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Fire & Rescue Service: percentage (%) of home fire safety checks completed for vulnerable households


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Collections

Performance is just exceeding target, however the percentage collected is down on the previous year by approximately 0.85%. The team worked additional hours in October to deal with the backlog of work whilst maintaining some recovery work. The additional contracted agency workers reduced from 2 to 1 from the end of October as a result of one leaving for another contract, however the person remaining continued until Christmas to help the team focus some time on proactive recovery work to maximise collections. At the end of quarter three staff were still trying to address the high levels of correspondence whilst maintaining the recovery timetables. Some system issues also impacted on the ability of the team to get on top of this work. The team is proactively chasing arrears whilst working through work trays to bill promptly and to be up to date for annual billing.

Performance is just below the target set, however the percentage collected is up when compared to the previous year. In December the percentage of non-domestic rates collected was 3.47% below the target but an improvement of 1.5% on the same time last year.

0

20

40

60

80

100


Per

cen

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co

llect

ed

Percentage of Council Tax collected (cumulative)

Actual (prev yr)

Actual 2013/14

Target

0

20

40

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80

100


Per

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Percentage of Non domestic rates collected (cumulative)

Actual (prev yr)

Actual 2013/14

Target

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0

1

2

3

4

5

6

7

8

9

Jan-Mar Apr-Jun Jul-Sep Oct-Dec

Ave

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mb

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f d

ays

Average number of days lost due to sickness per permanent employee (excluding schools) (cumulative)

Actual (prev yr)

Actual 2013/14

Target

Sickness

The outturn figure at the end of the third quarter in 2013/14 was 5.74 working days lost per employee coming in above the target of 5.00 but below the outturn from the same reporting period of the previous financial year of 5.96. The top four causes of absence over this period are mental ill-health, operations/recovery, Musculoskeletal, and Infections. The continued trend of being behind target is as a result of sickness levels remaining broadly similar to that of last financial year. Though the outturn for this period represented a small improvement when compared to the previous year this quarter has seen a slight increase in the number of absences related to operations/recovery and mental ill-health which HR will be investigating further. It would also appear that there are divisions within the council where sickness absence rates appear to be higher than average and in comparison with previous year outturn figures. The human resource business partners are working with relevant managers to investigate what action may be required. A detailed breakdown on staff absence was presented to Employment Committee on 13 January.

Other Indicators

Value of Identified Savings This measure shows the savings achieved to date and forecast savings as at the end of December 2013. This includes the full year effect of the savings targets in 12-13 and the new savings strategy for 13-14. Savings achieved are front-loaded and 98% of the savings target for the year has already been achieved. Savings are forecast to be slightly above the target at year end. Capital receipts including schools (cumulative) Property disposals that were completed during quarter three were Sunnycrest Nursery, Newchurch, The Avenues, Freshwater, the former Gurnard Primary School and the granting of a right of access at St. George’s School, Newport to a neighbouring development site. At the date of this report disposals which are in progress are the sale of land at Brannon Way, Wootton and the former Shorwell Youth Club. Both of these are expected to be completed in January. Capital receipts for quarter three stands at £1.96m compared to a target of £1,62m, however, the end of year target is forecast to be missed by £459,764.

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Cumulative capital expenditure The capital programme is currently over £2m behind the spend profile provided by project managers. On this basis and due to the decreasing levels of spend month on month, a year end spend of approx. £21m is forecast. This will result in capital financing savings in the current year but if slippage is requested, capital finance requirements could increase in 2014/15. Percentage increase of completed online transactions compared to same quarter in previous year We continue to see a big increase year on year for use of online transactions. 7383 were completed Oct-Dec 2013 compared to 4580 Oct-Dec 2012. The percentage increase currently stands at 61% compared to a target of 20%. Percentage of transactions completed online compared to telephone/face to face The percentage of transactions completed online stands at 56% for the third quarter against a target of 47%. Electronic forms can be completed online as well as through mediated channels such as phone and face to face but encouragingly use of online continues to increase compared to other channels for these forms. Fire & Rescue Service: Number of people killed or seriously injured in road traffic collisions (cumulative) This data is reported on a three month lag. There were 12 serious casualties in July, 11 in August and nine in September. The Road Safety Forum met in November to discuss joint safety campaigns including a focus on winter driving. The older driver courses continue to run and Bikeability continues to be delivered to schools. The end of year forecast is 88 compared to a target of 80. Fire & Rescue Service: Number of children killed or seriously injured in road traffic collisions (under 18 years of age) (cumulative) This data is reported on a three month lag. There was one serious casualty in July, two in August and one in September. The service continues to deliver Bikeability and pedestrian crossing education to schools. Better riding and driving courses also continue to be delivered to reduce these incidents. The end of year forecast is 11 compared to a target of 15. Number of primary fires attended There were 11 primary fires attended in October, 15 in November and six in December. Several publicity campaigns have been carried out including local paper and radio messages which may be responsible for less primary fires. The nature of the calls has varied, although the car fires deliberately ignited in the Drill Hall Road area of Newport in November was of concern. Liaison with Police to find a surveillance solution is being sought as this was the second incident of this type. The end of year forecast is 164 compared to a target of 204. Percentage completion of 2013/14 Personal Development Reviews (PDRs) for staff The percentage of PDRs recorded (23.6%) is below the target (98%) and the outturn of the same reporting period in the previous financial year of 40.47%, but shows a slight improvement when compared to the previous quarter of 21.18%. Follow up with manager’s highlights that performance review meetings

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in many cases have already taken place but are yet to be recorded electronically on the SAP system. Factors that may have inhibited the recording of PDRs could be attributed to lack of understanding of system and a number of system glitches that have been identified with the closure of previous year’s documents and the creation of new for the current year which are currently being resolved. The completion rate of PDRs is being monitored in the Sickness Case and Monitoring meeting with particular issues arising being brought to the attention of senior managers by the HR Business Partners. It is forecast that the end of year target will be missed and only 25% of PDRs will be complete compared to a target of 98%. Children’s Social Care have acknowledged issues with managers and staff using the online SAP system for reporting appraisal activity. Training support has been provided on the use of the SAP system (with more planned) and the expectation from senior management within the service is that all staff have an appraisal and that this is reflected on SAP from April 2014 onwards.

National news this quarter

Firefighters strike in England and Wales Firefighters across England and Wales took further strike action over pensions during the quarter. Eight strikes have now taken place in total (correct at the end of December 2013). (Source: FBU.org.uk)

Autumn Statement The Autumn Statement 2013 was announced by the Chancellor of the Exchequer on 5 December 2013. The statement provides an update on the government’s plans for the economy based on the latest forecasts from the Office for Budget Responsibility (OBR). The main points relevant to this priority are as follows:

The government aims to deliver sound public finances through a fiscally-neutral Autumn Statement

Additional support to the retail sector will be provided through a business rates discount of up to £1,000 in 2014-15 and 2015-16 for retail properties (including pubs, cafes, restaurants and charity shops) with a rateable value of up to £50,000, and a 50% discount from business rates for new occupants of previously empty retail premises for 18 months

Businesses will be supported to expand and create jobs by capping the Retail Prices Index increase in business rates to 2% in 2014-15 and extending the doubling of Small Business Rate Relief to April 2015

Action will be taken to reduce levels of tax debt and to reduce fraud, error and debt in the benefit and tax credit systems

Further clamping down will take place on tax evasion, avoidance and aggressive tax planning, including by preventing employment intermediaries from disguising employment as self-employment to avoid tax, and by introducing a new power requiring taxpayers using avoidance schemes that have already been defeated in the courts to pay the tax they are trying to avoid upfront

From April 2014 the income tax personal allowance will be increased to £10,000, and a typical basic rate taxpayer will pay £705 less income tax per year in cash terms than they would have in 2010-11.

Increase HMRC’s target for securing additional compliance revenues by a further £3.7 billion by the end of 2015-16, on top of the £120 billion already forecast reforming the welfare system by introducing controls on the overall amount that this and future governments spend on welfare; limiting the total benefits that any one household can receive to the average income of a working family; and introducing Universal Credit to ensure that it always

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pays to be in work. (Source: GOV.UK)

Universal Credit The new benefit which brings together six benefits and tax credits is now live in 7 areas across the country, growing to 10 by spring 2014. Current plans will see new claims to existing benefits closed during 2016. This will mean that all new benefit claimants across the country will claim Universal Credit instead of the legacy benefits like Jobseeker’s Allowance or Housing Benefit. (Source: GOV.UK)

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A2 PRIORITY 2 – RAISING EDUCATIONAL STANDARDS See the Isle of Wight Council Corporate Plan 2011-2013 for full details regarding the council’s commitment to raising educational standards.

SUMMARY STATUS OF PERFORMANCE AND FINANCE

Amber 1

Red 6

Green 3

Summary of KPIs

£0

£500,000

£1,000,000

£1,500,000

£2,000,000

£2,500,000

Q1 Q2 Q3 Q4



Actual

Net Budget


Quarter 3 2013/14

Quarter 2 2013/14

Quarter 1 2013/14

Quarter 4 2012/13

RED RED RED RED

Total of 10 KPIs used. *See below for more details on

RAG status of indicators.

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*RAG status of indicators Red

1. Percentage for achievement at level 4 or above in both Reading, Writing and Maths at Key Stage 2 2. Percentage for achievement at level 5 in both Reading, Writing and Maths at Key Stage 2 3. Number of fixed exclusions – all schools (within the quarter) 4. Number of permanent exclusions (confirmed) – all schools 5. Percentage for Looked After Children persistent absence rate 6. Percentage for Looked After Children achieving 5 A*-C grades at GCSE (or equivalent) at Key Stage 4 (incl. English and Maths)

Amber 1. Percentage for achievement of 5 or more A*-C grades at GCSE or equivalent (incl. English and Maths)

Green 1. Percentage for secondary school persistent absence rate 2. Percentage for primary school persistent absence rate 3. Percentage of 16-18 year olds who are not in education, employment or training (NEET)

Quarter 3 Priority Summary

While the achievement and progress of pupils remains below the national average this priority retains a red rating. The encouraging improvements in the secondary sector, if continued during the 2013-14 academic year along with anticipated improvements in the primary sector as a result of the additional resources the partnership with Hampshire County Council brings, should see this rating improve in due course. It should be noted though that the rating will not be alter unless there is an improvement in educational attainment on the Isle of Wight that is broadly in line with the targets that have been set by our partners, Hampshire County Council. The aspiration is for Isle of Wight children to be out performing the national average by the end of the 2015-16 academic year. Finance: Spending against this priority is forecasted to be marginally underspent in this financial year. However this only includes expenditure incurred by the Isle of Wight Council and does not include the costs associated with the strategic partnership with Hampshire County Council which will be more fully known toward the end of the financial year.

Performance: There has been some improvement in performance in the secondary sector. Early years’ results continue to be low; primary schools’ results are broadly the same as last year; exclusions remain high but there has been a marked improvement in absence levels since the beginning of the new academic year. The partnership with Hampshire is intended to address these matters but it is far too early to see the impact of these outcomes.

A detailed report was presented to Cabinet on 9 January 2014 regarding the educational attainment on the Isle of Wight. The report highlighted how far behind the national average the IW had slipped. Improvement plans and ambitious targets are now in place and will be monitored quarterly.

Risk: The key strategic risk for this priority is “Failure to identify at an early stage schools that are not delivering good enough performance and to discharge the council’s responsibilities in relation to school improvement” – Whilst the attainment of the Isle of Wight schools remains below the national average this risk will remain high. Further information can be found in the Strategic Risk Report which was submitted to the Audit Committee in January 2014.

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http://www.iwight.com/Meetings/current/committeeDetail.aspx?cmteId=143

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Performance

Pupil Attainment

A detailed report was presented to Cabinet on 9 January 2014 regarding the educational attainment on the Isle of Wight. The report highlighted how far behind the national average the IW had slipped. Improvement plans and ambitious targets are now in place and will be monitored quarterly.

60

65

70

75

80

85

2010 2011 2012 2013

Per

cen

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Level 4 at KS2 for Reading, Writing and Maths

Actual Target National Average

35

40

45

50

55

60

65

2009 2010 2011 2012 2013

Per

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Actual Target National Average

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Exclusions

Four of the exclusions during the autumn term were from secondary schools with one being from a primary school. Four of the five exclusions (80%) were for boys. Three (60%) were children in KS3. Three of the exclusions were for physical assault, 1 against a member of staff. All of the children were on the school’s special educational needs at action or action plus. School to school collaboration has been agreed at the secondary headteachers as a way of managing students with behavioural difficulties and they have established a partnership forum – The secondary Behaviour partnership Group – to discuss how they can work together to avoid permanently excluding students.

The 255 exclusions during the autumn term involved 163 pupils and meant more than 500 school days were lost. 49 pupils received 2 or more exclusions. The exclusions came from 13 primary schools and the 6 secondary schools with the majority from the secondary sector.

0

1

2

3

4

5

6

7

8

9

10

Spring Term 2013 Summer Term2013

Autumn Term2013

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mb

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f ex

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Number of permanent exclusions (confirmed) all schools

Actual Target

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50

100

150

200

250

300

350


Autumn Term2013

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Number of fixed term exclusions - all schools

Actual Target

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Pupil Absence

At 3.1%, the persistent absence rate in primary schools in this quarter (autumn term 2013) is less than half the rate in the same quarter in the previous year, when it was 7.6%. This quarter’s figure is also below the national validated figure (autumn 2012) of 5.3%. Improved use of data, earlier identification of patterns of absence, rigorous follow up of vulnerable pupils, closer monitoring and working with the education welfare service and implementation of the attendance action plans, have all contributed to the reduction. As illness remains the biggest reason for absence, a leaflet will be published this term giving guidance to parents and schools about the length of time that is needed to manage different illnesses.

The persistent absence rate in island secondary schools during this quarter (autumn term 2013) at 7% shows a significant improvement on the same period in 2012 which was 11.35%. Five of the six schools are at or below the last validated national rate (autumn 2012) of 7.7%. There are a number of factors that have contributed towards the improvement. The priority being given to improving attendance as a key strand of school improvement is beginning to develop a no-tolerance attitude to school non-attendance as the link between attendance and achievement become more widely acknowledged. Challenging target setting, improved tracking and monitoring of students, better use of data following an attendance conference, as well as a more consistent approach across all schools to promoting attendance and managing absence, has led to improvements. Further training to ensure staff at all levels in schools use data effectively to identify and follow up absence is scheduled for this term.

Looked After Children Persistent Absence Rate The persistent absence rate is dropping and is a positive response to the efforts that schools generally are making around the improving attendance agenda. Attendance for looked after children is reviewed on a weekly basis and individual students are discussed and any necessary strategies are put into place.

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2

4

6

8

10

12

14

Spring Term2013

Summer Term2013

Autumn Term2013

Per

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Percentage for persistent absence - primary schools

Actual Target

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8

10

12

14


Autumn Term 2013

Per

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Percentage for persistent absence - secondary schools

Actual Target

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Percentage for Looked After Children achieving 5 A*-C grades at GCSE (or equivalent) at Key Stage 4 (incl. English and Maths) Of the 17 pupils in this cohort 1 achieved 5 A*- C grades. It should also be noted that 5 of this cohort were not entered for formal qualifications. This is a modest improvement of the 2012 performance when no pupils in this cohort achieved 5 A* - C grades at GCSE. Percentage for achievement at level 5 for Reading, Writing and Maths at KS2

16% of pupils achieved level 5 at KS2 in the core subjects, well below the target of 38%. More detail can be seen in the detailed report that was presented to cabinet on the 8th January 2014


Maths Attainment The Programme for International Student Assessment (PISA) tests this year focused on maths, with the Organisation for Economic Co-operation and Development (OECD) comparing countries’ average performance in the subject with England’s. The PISA tests show that England’s performance has stagnated in maths and we are now ranked 25th. England’s score in maths is now 495, compared to 493 in 2009 and 495 in 2006. The OECD said England’s performance had plateaued in the last 6 years with 1 in 12 of England’s 15-year-olds failing even to reach the most basic level.

The table is dominated by jurisdictions from south-east Asia - the top 7 in maths are Shanghai-China, Singapore, Hong Kong-China, Chinese Taipei, Korea, Macao-China and Japan. Vietnam is now ranked ahead of England, at 17th. The performance of all these jurisdictions is rated by the OECD as ‘significantly’ better than England’s.

The government has responded to this announcing £11 million for new maths hubs to drive up the quality of maths teachers. The money will allow the development of a national network of around 30 ‘mathematics education strategic hubs’ (MESH). Each will be led by a teaching school and will provide support to all schools in the area, across all areas of maths education, including:

recruitment of maths specialists into teaching

initial training of maths teachers and converting existing teachers into maths

co-ordinating and delivering a wide range of maths continuing professional development (CPD) and school-to-school support

ensuring maths leadership is developed, e.g. running a programme for aspiring heads of maths departments

helping maths enrichment programmes to reach a large number of pupils from primary school onwards

Other teaching school alliances and school and college groupings in the area will be strategic partners in the hub. The expectation will be that all phases of education from early years to post-16 will be represented. (Source: GOV.UK)

Autumn Statement The Autumn Statement 2013 was announced by the Chancellor of the Exchequer on 5 December 2013. The statement provides an update on the

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government’s plans for the economy based on the latest forecasts from the Office for Budget Responsibility (OBR). The main points relevant to this priority are as follows:

The cap on higher education student numbers will be removed to ensure that an estimated 60,000 more young people can go to university every year

Provide free school meals for all infant school pupils in reception, year 1 and year 2

Apprenticeships will be reformed and basic skills training will improve (Source: GOV.UK)

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A3 PRIORITY 3 – KEEPING CHILDREN SAFE See the Isle of Wight Council Corporate Plan 2011-2013 for full details regarding the council’s commitment to keeping children safe. SUMMARY STATUS OF PERFORMANCE AND FINANCE

£0

£5,000,000

£10,000,000

£15,000,000

£20,000,000

£25,000,000

Q1 Q2 Q3 Q4

SUMMARY OF SPEND AGAINST PRIORITY


Actual

Net Budget

Priority Status Quarter 3 2013/14

Quarter 2 2013/14

Quarter 1 2013/14

Quarter 4 2012/13

RED RED RED RED

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2


Because the number of referrals and assessments being completed on time is still well below the level it needs to be at and also well below the national average it is appropriate that the overall status of this priority remains at red although some improvement is evident. Similarly the current excessive number of re-referrals also has an effect on the overall status although the latest figure for October 2013 shows that the IW has come close to parity with the national average. Although targets are no longer set for the number of Looked After Children or the number of Children subject to a Child Protection Plan it is thought that the level of both is too high although again the IW is showing some progress toward achieving parity with the national average. The chair of the IW’s Safeguarding Children Improvement Board, Professor Ray Jones reported to the Department of Education in January. The report clearly recognises the advancements made in Children’s Safeguarding but also is reserved in recognising any evidence of improvement so far. The Quarter 4 report on this priority will provide a more rounded picture on how the restructuring has led to a better service being provided

Finance: Against the £18.9m budget attributable to this area there is a significant overspend of £3.1m forecast for 2013-14 (17.1% variance). Since November 2012 there has been a significant increase in the number of looked after children with the main element of this pressure within purchased residential and fostering placements. There are no 2013-14 budget strategy savings target that directly impact on this area. The two main elements of this budget are under children looked after which includes amongst other items, the costs of external placements and Social Work & Commissioning which covers the social work teams and other staff.

Performance: An update report against the Children’s Safeguarding Improvement Programme was presented to Cabinet in January. The action taken so far indicates the seriousness by which the findings of the Ofsted inspectors are being taken. The partnership agreement with Hampshire County Council the establishment of an independently chaired multi-agency improvement board for the Island and the commitment from partners ensures that the Isle of Wight Council is well placed with its partners to address the findings of the Ofsted inspectors and deliver rapid and sustainable services to ensure that children are safe and feel safe.

Risk: The key strategic risk for this priority is “Failure to identify and effectively manage situations where vulnerable children are subject to abuse” Because the impact of this risk, should it occur, is so severe the risk will always be considered at least a medium even if all possible mitigation were in place. More detail is included in the Strategic Risk Report that was send to the Audit Committee in January.

C - 29

http://www.iwight.com/Meetings/committees/cabinet/9-1-14/PAPER%20F.pdf


3

Performance

Common Assessment Framework

The number of CAFs completed in October was 36 which follows the recent decreasing trend when compared to the last calendar year. The reduction in CAF’s when compared to Oct 2012 is consistent with the fact social care are now appropriately dealing with CIN rather than these being dealt within CAF This was a serious concern raised by Ofsted which has now been actioned. To ensure consistent application of the thresholds all new potential CAFS are now being filtered through Hantsdirect which will increase the benefits of the strategic partnership that is in place between the Isle of Wight Council and Hampshire County Council.

0

10

20

30

40

50

60

70

Apr May June July Aug Sept Oct Nov Dec Jan Feb Mar

Nu

mb

er o

f C

AFs

Total number of Common Asssessment Frameworks (CAFs) - opened during the Calendar Month

2011/12 2012/13 2013/14

C - 30

4

Contacts and Referrals to children’s social care

The number of referrals per 10,000 has further reduced to 61.6 at the end of October which reflects a reducing trend over the last few months (save for the expected seasonal dip during august). Despite this fall the quantity is still in excess of the National average of 44.5 for the 2011/12 financial year.

The latest value for repeat referrals is 27.7% which is extremely close to the national average for 2011/12. Benchmarking that was undertaken for Quarter 1 (April to June) illustrates that the figure ranged from 13% in Oxfordshire to 39.1% in East Sussex. The Hampshire figure for Q1 was 25.3% compared with an average across those 3 months for the Isle of Wight of 34.9%.

99.4

146.5

90.3

141.9

90.6 69.6

51.6 72.3

83.6 77.8

52.4 72.8

61.6

0.0

50.0

100.0

150.0

200.0

Rat

e

Referrals to Social Care(Quantity per 10,000 population (under 18))

Rate per 10,000

2011/12 Nat Avg per Month

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%


Pe

rce

nta

ge

Repeat Referrals

2011/12

2012/13

2013/14

2011/12 National Average

C - 31

5

Assessments

There was a slight improvement in performance in October to 33.3% but this performance is the lowest in the bench marking group, and significantly lower than the statistical and national figure. From 18th November 2013 the IW Council went live with the single assessment and workshops were undertaken with all staff outlining the practice standard expectations which should have a positive effect on this performance level in future months.

The number of Core Assessments in timescale was 41.9% the highest figure since April 2013. The benchmarking group ranged from 41.4% in Slough and 84.4% in West Sussex. Performance for Hampshire was 71.5%. With the reduction in the number of referrals and assessments being recommended through Hantsdirect coupled with the introduction of the single assessment this should impact on the timeliness of assessments which should be more child focussed and proportionate to need.

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%


Pe

rce

nta

ge

Percentage of initial assessments (IAs) for children’s social care carried out within 10 working days of referral

2011/12 2012/13

2013/14 2011/12 National Average

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%


Pe

rce

nat

ge

Percentage of core assessments for children’s social care that were carried out within 35 working days of their

commencement 2011/12 2012/13

2013/14 2011/12 National Average

C - 32

6

Child Protection

The number of children subject to child protection plans decreased from 145 to 134 in October 2013 to 138 at the end of August. As anticipated the reduction of S47’s being completed has led to the decrease in the number of children being subject to a Child Protection Plan.in August this should reduce the rate of increase. This chart illustrates the increase in number of children per 10000 subject to child protection plans and shows a slight closing of the gap between the IOW and the rest of England.

There were fewer children placed on a Child Protection Plan in September, and the notable increase has been in the 3 to 6 month category as expected. The 6 months + categories have all reduced illustrating that children’s plans are being delisted. The duration profile reflects the activity in the last 6 months, and is more evenly distributed.

34.7 34.7

30.1

33.5 36.2

38.9 37.4 41.6

45.8

50.9 53.2

55.9

51.6

0

10

20

30

40

50

60O

ct-1

2

No

v-1

2

Dec

-12

Jan

-13

Feb

-13

Mar

-13

Ap

r-1

3

May

-13

Jun

-13

Jul-

13

Au

g-1

3

Sep

-13

Oct

-13

Rat

e/1

0k

Number of children subject to a Child Protection Plan per 10,000 population under 18

England at 31/03/12

35

50

34

14

1 0

10

20

30

40

50

60

< 3 months 3 to 6months

6 months to1 yr

1 to 2 yrs 2 to 3 yrs

Nu

mb

er o

f p

lan

s

Duration of Child Protection Plans

No. of CP Plans

C - 33

7

Looked After Children

The number of children in care slightly increased in September from 193 to 195 and remained constant at that level in October The rolling average over the last 12 months in 69.7% which is considerably higher than the statistical neighbour’s level. The IWC needs to ensure that the right children and young people are in care as previous practice was deemed unsafe by Ofsted. Given that a significant number of these young people are aged 16+ the subsequent bulge will not work itself out of the system until 2015.

38% of the children looked after have been there for more than 2 years. Further work needs to be undertaken on permanency planning, to change this profile.

59.7 60.5 61.6

67.4 70.1 69.7

72.4

76.7

73.2 74.4 75.1 75.1

50

55

60

65

70

75

80

Rat

e/1

0k

Number of Looked After Children per 10,000 population under 18

England at 31/03/12

IOW by month

25 22

43

31

13

61

0

10

20

30

40

50

60

70

Nu

mb

er o

f LA

C

Number of Looked After Children (LAC) by duration

C - 34

8


Adoption For the first time fully interactive, clickable maps have been published to help would-be adopters find out more about agencies in their area and across the country, help them make an informed choice based on performance and help them access the most appropriate recruitment agency for them - wherever it may be. Publication follows the successful launch of the first ever adoption maps at the start of this year, prompting a surge of enquires to the First4Adoption service. Also announced on 24 December:

£50 million for councils as they prepare to implement reforms and work with voluntary adoption agencies (VAAs) - and each other - to recruit more adopters for the 6,000 children waiting for a loving home

a new adoption leadership board supporting local authorities drive through the reforms in the Children and Families Bill, and help adoption agencies stay on track recruiting more adoptive parents

This is to help build on the successes of 2013, which saw a 34% increase in adopters and a record 15% rise in adoptions. The government is also extending the Adoption Reform Grant (ARG) into 2014 - providing £50 million to local authorities in recognition that they need to implement the changes in the Children and Families Bill based on the needs of their local communities. This year councils have used the £150 million ARG to work with voluntary adoption agencies, support the drive to recruit more adopters in their areas, provide better post-adoption support and streamline their services to make them swifter and more efficient for would-be adopters. In addition to the reform package announced in December, in 2014 the government will:

publish updated adoption scorecards showing the progress local authorities are making towards our targets on rate and pace of adoption - published in the 2012 action plan for adoption

pilot the new £19.3 million adoption support fund to ensure successful rollout nationally in 2015 introduce the pupil premium plus for adopted children, and children in care from day one of their placement - and extending free early education for

adopted 2-year-olds offer a series of expansion grants to VAAs to help them grow and recruit more adopters implement the package of reforms we are taking forward in the Children and Families Bill

(Source: GOV.UK)

C - 35

https://www.gov.uk/government/news/adoption-50-million-funding-boost-and-new-interactive-maps

1

A4 PRIORITY 4 – SUPPORTING OLDER AND VULNERABLE RESIDENTS

See the Isle of Wight Council Corporate Plan 2011-2013 for full details regarding the council’s commitment to supporting older and vulnerable residents.



1. Percentage of referrals to safeguarding that are repeat referrals within 12 months 2. Number of reviews (each month) that are more than 3 months overdue

Green 1. Number of delayed transfers of care from hospital which are attributable to social care 2. Number of permanent admissions for those aged 65 or over (including changes from temporary to permanent stay) in residential and nursing care in the month 3. Percentage of safeguarding strategy meetings held within 5 days of receiving the referral 4. All personal budgets & direct payments as a percentage of all eligible service users (ADASS definition) 5. Proportion of older (aged 65 and over) people receiving social care services, who are still at home 91 days after discharge from hospital 6. Overall satisfaction of people who use adult social services 7. Percentage of quality assurance audits undertaken with provider organisations where quality standards were met effectively. 8. Percentage of quality assurance audit revisits where all actions were completed to meet the required standards and no further action is required by the provider.

Red 2 Green 8

Summary of KPIs

£0

£10,000,000

£20,000,000

£30,000,000

£40,000,000

£50,000,000

£60,000,000

Q1 Q2 Q3 Q4



Actual

Net Budget


Quarter 3 2013/14

Quarter 2 2013/14

Quarter 1 2013/14

Quarter 4 2012/13

AMBER AMBER AMBER AMBER

Total of 10 KPIs used *See below for more details on RAG status

of indicators

C - 36


2


This priority is rated Amber for quarter 3. There has been a recent review of the way this priority is measured with the introduction of a group of new KPIs being reported this quarter and other measures being further developed to provide an overall picture of how people are kept safe. The LGO Safeguarding Peer Review which took place in November identified the high quality work of the Safeguarding Team and Social Work for adults. The Peer Review group have now provided a copy of their full report to the Council. The Review also focused on a number of areas that required urgent attention. An action plan for improvement will be agreed with partners by the end of January. While some actions will be completed by March 2014, others involve bedding in a cultural change to safeguarding across partners on the Island. It is proposed that the action plan resulting from the recommendations of the peer review will be used as an additional measure against effective performance and improvement, directly related to safeguarding. This will be in place from March when the final plan is agreed with partners. Arrangements are in hand to present the findings of the Peer Review to the Cabinet meeting scheduled to be held in March of this year. Finance: Against the £46.6m net budget attributable to this area an overspend of £1.4m is being forecast at this stage for 2013-14 (3.02% variance). The most significant pressure is within the community care budget (£1.1m) due to increased activity. Other pressures are around income shortfalls in Wightcare (£472,000). The 2013-14 budget strategy attributed savings targets of £850,000 directly to this area of which the majority have no issues around achievability. Other relevant budgets that contribute to this priority would include supporting people where the budget excluding the young people element is around £3.7m for 2013-14. The budget for Supporting People is currently shown against the Housing and Homelessness corporate priority. Performance: A recent review of how this priority will be measured has taken place and several new measures have been introduced for this quarter. The measures shown in this report show the majority are above target level of performance with the exception of two measures. The new measure “the number of reviews each month that are over 3 months overdue” did not meet its target this quarter. There is a plan in place to address this and targeted investment in additional care management resource to address the review backlog has been introduced. The additional social work posts recruited to assist in this area weren’t recruited until November therefore, the impact of this additional resource won’t be seen until Q4. In addition the review process has been streamlined to address current review cases and to address these within the review timescales. The existing measure “the percentage of referrals to safeguarding that are repeat referrals within 12 months” unexpectedly changed from green to red this month. This change has been fully investigated. It has been established that recording of referrals and alerts is much higher in this council than in comparator councils (60:40 alerts:referrals for IWC) which indicates lower risk tolerance locally when compared with other authorities. This is It has also been established that there were a significant number of repeat referrals for one particular family which has negatively impacted results in this quarter.

C - 37

3

Risk: The key strategic risk for this priority is “Failure to provide effective arrangements to prevent incidents of abuse of vulnerable adults” The risk is considered high because of the potential impact of failing to protect vulnerable people from harm. However the actions put in place to mitigate this risk are as stringent as they can be to ensure that the risk should not increase. Further information can be found in the Strategic Risk Report which was submitted to the Audit Committee in January 2014 A Local Government Association peer review of our adult safeguarding arrangements took place in November, which is providing some valuable feedback on many aspects of how things are on the Island. Following the review, urgent action has strengthened the safeguarding telephone response to the public and other agencies. Planning to move the Social Work accommodation to appropriate offices by the end of March 2014 is also taking place. An action plan for improvement will be agreed with partners by the end of January. While some actions will be completed by March 2014, others involve bedding in a cultural change to safeguarding across partners on the Island.

C - 38


4

PERFORMANCE

Personal Budgets and Admissions

This measure (reported monthly) has been revised to reflect the national Association of Directors of Adult Social Services (ADASS) measure in relation to personal budgets. Changes in the way in which this measure is now calculated reflect the true position of council and reflect the national target for 70% of people receiving services should be in receipt of a personal budget. The process for personal budgets is being reviewed to enable a quick route for service users who would prefer the council to continue to manage their care in the form of a managed account. This will further improve the number of people who take up a personal budget through the year.

This measure (reported monthly) reflects the ambition to reduce the proportion of older people supported in residential or nursing care and captures all new long term placements (including moves from temporary to permanent care). There were 48 admissions recorded in Quarter 3. The monthly average has reduced for 2013 to date it is 24 compared with 29 per month for 2012. Work is being undertaken to understand what a stand still position would be given the demographic increases that affect this measure. In addition the service is also helping the Clinical Commissioning Group understand their role in reducing admissions to residential care following discharge from hospital. Strengthened management oversight has been introduced to ensure that all other methods of support have been considered prior to admission to permanent residential or nursing care.

6264666870727476


Per

cen

tage

All Personal Budgets & Direct Payements as a percentage of all eligible service users (ADASS

definition)


05

101520253035


No

of

adm

issi

on

s

Number of permanent admissions for those aged 65 or over in residential and nursing care in the month

Actual 2013 Target

C - 39

5

Transfers of Care and Reviews

Joint working with health to effectively support clients on discharge from hospital continues to be maintained at a high level, with only one case causing a discharge delay in the last 9 months.

Additional recruitment was undertaken to focus on the completion of reviews. The posts were filled in December therefore the full impact is yet to filter through to the measure. There should be a vast improvement from January onwards and this should be seen in the quarter four outturn. This measure is monitored by the management team on a monthly basis and it is expected that January’s figure will be more encouraging.

0

2

4

6

Oct Nov Dec

No

of

Del

ays

Number of delayed transfers of care from hospital (which are attributable to social care)

Actual 2013 Target528 524 498 488

0

200

400

600

Sep Oct Nov Dec

No

of

Rev

iew

s

Number of reviews (each month) that are more than 3 months overdue

Actual 2013 Target

C - 40

6

Between July and September 2013 (this is the latest data available), 88 clients were recorded in Swift as having commenced reablement/rehabilitation services. 79 of these clients were still at home 91 days after the start of the service. Additional work is being undertaken to increase access to reablement services and therefore, to maintain someone in their home for longer. Success in this measure will see more people receiving reablement on discharge from hospital and being at home 91 days later. This will, in time, reduce the need for further reliance on residential care support and reduce re-admissions to hospital.

Overall satisfaction of service users A new, local survey was introduced in August 2013 to measure satisfaction levels in terms of access, information and service delivery. 300 surveys were sent to out to all adult social care users who were provided with community or residential services in the months August to November 2013 - 108 surveys were returned. The survey evidenced an excellent response with 64.8% of service users responding that they were extremely or very satisfied with the care and support services they receive and a further 27.8% responding that they were quite satisfied. 3.7% (4 clients) were neither satisfied nor dissatisfied and 3.7% (4 clients) were dissatisfied with the services they received. The results are shared quarterly with the service leads to address any concerns and to feed into service improvement.

70

75

80

85

90

95

Jan-Mar Apr-Jun Jul-SepPro

pro

tio

n o

f o

lder

peo

ple

Proportion of older people(aged 65 and over) receiving social care services, who are still at home 91 days after

discharge from hospital

Actual 2013 Target

C - 41

7

Safeguarding

The stage 4 indicator continues to perform well with strategy meetings taking place to address concerns quickly, ensuring action plans are then in place to address concerns and ensure the individual is safe. We are currently taking part in the national LGA and ADASS “Making Safeguarding Personal” pilot which is looking to develop practice in safeguarding from being process driven to one having a focus on outcomes for the individual. This pilot is due to finish in March 2014. If it is proven to be useful it will be mainstreamed for 2014/15 reporting.

Performance over the course of the quarter has ranged from 16.8% to 17.6% which does not meet the local EOY target. The performance in quarter 3 for this measure remains above the National average (17.7%) but has dropped below the Comparator average (16.1%) for this indicator. Work is also being undertaken to address the high level of cases that are taken in as referrals which in other local authorities would be considered as alerts. This indicates that the IWC takes a more pro-active approach to alerts and therefore would indicate increased activity is being put in place to help safeguard vulnerable adults.

020406080

100120


Per

cen

tage

Percentage of safeguarding strategy meetings held within 5 working days of receiving the referral

Actual 2013 Target

17.6

0

5

10

15

20


Per

cen

tage

Percentage of referrals to safeguarding that are repeat referrals within 12 months

Actual 2013 Target

C - 42

8

New Indicators

Percentage of quality assurance audits undertaken with provider organisations where quality standards were met effectively. Actual 52% - target 50% - The measure evidences the performance of contracted providers against the quality assurance requirements during the commissioning audit and is reported in the quarter in which the quality assurance visits are made. Quarter 3 recorded 21 audits with 11 providers meeting all quality standards and therefore not requiring a revisit or action plan. Any home that is assessed to not be meeting all quality standards required are provided with an action plan to address concerns and deliver the required quality. The Commissioning Leads work with the home to ensure those standards are met. Within the timescales identified in the action plan. 100% of all providers who did not initially meet the required standards at the audit, did subsequently meet the standards at the follow up visit. Should there be a case where there is continued non-compliance, this may ultimately result in withdrawal of the contract for that provider. Percentage of quality assurance audit revisits where all actions were completed to meet the required standards and no further action is required by the provider. Actual 100% - target 100% - This measure is a new indicator reported for the first time this quarter. This measure shows excellent performance by providers. All providers who were assessed at the quality assurance audit as having improvements to make, made the necessary improvements within the timescales identified in the audit report. This therefore evidences improvements in quality and service delivery made by the providers.

C - 43

1

A5 PRIORITY 5 – HOUSING AND HOMELESSNESS

See the Isle of Wight Council Corporate Plan 2011-2013 for full details regarding the council’s commitment to housing and homelessness.



1. Number of households in temporary accommodation (at month end) Amber

2. Percentage of service users who are supported to establish and maintain independent living Green

3. Number of households accepted as homeless and in priority need 4. Percentage of residential properties empty 5. Number of properties adapted/modified to support independent living by the occupier

Amber 1

Red 1 Green 3

SUMMARY OF KPI's

£0

£1,000,000

£2,000,000

£3,000,000

£4,000,000

£5,000,000

£6,000,000

£7,000,000

Q1 Q2 Q3 Q4



Actual

Net Budget


Quarter 3 2013/14

Quarter 2 2013/14

Quarter 1 2013/14

Quarter 4 2012/13

AMBER AMBER GREEN GREEN

Total of 5 KPIs used *See below for more details on RAG status

of indicators.

C - 44


2


Although the indicator that caused concern in Q2 (number of households accepted as homeless and in priority need) has now been brought back into line with the target, the related indicator (the number of households in temporary accommodation (at month end)) has now slipped beyond its target and is showing a decline in performance. These two indicators are intrinsically linked as every time it is necessary to accept a statutory housing duty to an applicant it is likely that the Council will need to identify a source of temporary accommodation for the applicant. As the pressures in the housing market remain testing; demand for affordable homes outstripping supply, a challenging economy, house prices beyond the reach of many and welfare reform adding further pressures, it is possible that it will be difficult to hit the target associated with this indicator. Consequently the priority will remain at an amber rating for Q3 and if this decline in performance is addressed a green rating will be achieved in Q4. The preventative priorities identified in the housing root and branch review will, in the medium term, play an important part in tackling this issue.

Finance: Against a £5.80m budget attributable to housing & homelessness an underspend of £35k is forecast for 2013.14. Underspend is mainly in Supporting People budget - £71k, partially offset by the small pressure in homelessness. The housing related support element of the 2013-14 budget strategy savings plan has been achieved in full (£100,000). Other relevant budgets not included in the data include the housing capital scheme budgets which for 2013-14 total £4.28m. Plans are in place to ensure the expenditure of this budget. These will help people remaining living independently in their own homes for as long as possible which in turn will help to reduce pressure on Adult Social Care Revenue budgets.

Performance: Performance in this area is generally good this quarter with all measures performing well compared to target with the exception of the number of households in temporary accommodation (at month end) which has marginally failed to meet its target each month so far in the quarter. Homelessness, temporary accommodation and access to private rented sector remain a high priority in light of worsening national trends, which may already be contributing to the slight increases in figures locally and are anticipated to be experienced to a greater degree as the situation progresses.

Risk: The key risk for this priority relates to housing availability through insufficient affordable and low cost housing being built and the volume of long term empty properties not being brought back into use. The risk score remains the same as last quarter (high) while work on large developments such as Pan Meadows continues to progress. It is recognised that these developments will increase the availability of new housing while continued work on the Empty Properties list will bring some of these empty properties back into use. Although the number of empty properties has now increased dramatically due to the changes in classification of properties, similarly, the increase in charges for long-term empty properties (now 150% Council Tax for properties empty in excess of two years) will hopefully encourage re-occupation. An update was included in the Strategic Risk Report that was presented to the Audit Committee in January 2104.

C - 45


3

Performance

Homelessness and Temporary Accommodation

Performance now is on target with only 60 households being accepted as homeless and in priority need in December. The figures for the last 3 months deviate little from the figures achieved in the previous financial year.

The number of households in temporary accommodation (157) has increased over the last quarter and is also well in excess of the figure for the same period last year which was 138. As the pressures in the housing market remain testing; demand for affordable homes outstripping supply, a challenging economy, house prices beyond the reach of many and welfare reform adding further pressures, it is possible that it will be difficult to hit the target associated with this indicator.

0

10

20

30

40

50

60

70


Nu

mb

er o

f h

ou

seh

old

s

Number of households accepted as homeless and in priority need

Actual (prev yr)

Actual 2013/14

Target

120

125

130

135

140

145

150

155

160


Nu

mb

er o

f h

ou

seh

old

s

Number of households in temporary accommodation


C - 46

4

Service users supported to maintain independent living

Lower than usual due to one provider not providing statistics on time.

There have been 1287 ‘properties adapted/modified to support independent living by the occupier’ during the first three quarters (420 in this quarter) which is well above the target of 800. This measure is made up from actual interventions and installations from the Handyperson Service, Disabled Facilities Grants, Repair Grant adaptations, Other adaptation schemes organised by the Housing Renewal Service, Emergency equipment provision (e.g. Stairlifts), Stairlift maintenance services, provision and installation of smoke and carbon monoxide alarms.

Empty properties For this financial year, the ‘number of empty properties’ measure has changed. This is due to the change in the local Council Tax scheme as of 1 April 2013 reducing the length of time a property is eligible for the “empty and unfurnished” discount (six months to three months). The result of this change added an immediate 419 properties onto the list which had been empty for between three and six months already increasing the total to 1073 at the end of the previous financial year. The work undertaken since then has kept this figure stable and it only increased by 10 in three months to 1083 as of 30 June. However between then and the end of December 2013 a more rapid increase was seen with the figure now being 1326.

0

20

40

60

80

100


Per

cen

tage

of

serv

ice

use

rs

Percentage of service users who are supported to establish and maintain independent living


0

500

1000

1500

2000


Nu

mb

er

of

pro

pe

rtie

s

Number of properties adapted or modified to support independent living (cumulative)


C - 47

5


Autumn Statement The Autumn Statement 2013 was announced by the Chancellor of the Exchequer on 5 December 2013. The statement provides an update on the government’s plans for the economy based on the latest forecasts from the Office for Budget Responsibility (OBR). The main points relevant to this priority are as follows:

Further action will be taken to increase housing supply and support home ownership by funding infrastructure to unlock large housing sites; and by increasing the funding available for new affordable homes by raising local authority Housing Revenue Account borrowing limits, allocated on a competitive basis, and from the sale of vacant high-value social housing

An average saving of £50 in household bills will be delivered by reducing the impact of government policies on energy bills, while maintaining support for the poorest families and providing new home owners with incentives worth up to £1,000 to undertake energy efficiency measures. (Source: GOV.UK) Council Home Allocation New statutory guidance published on 31 December will ensure people with a long-standing connection to their local community are prioritised for council homes. The guidance makes clear that only hard-working families, with a well-established residency, relatives or a job in the local area can go on that council’s waiting list, so they are the first benefit when homes become available. To reassure local people that they are being treated fairly, councils are encouraged to publish information about who is applying for and getting social housing in their area. The new guidance will confirm that members of the Armed Forces, who are often unable to settle in one area for a long time, are considered a priority for housing. The guidance ensures councils require people to have lived in the area for at least 2 years. Only those who pass this test will be accepted onto the waiting list in their local area - and then be considered for social housing. The government has put protections in place through secondary legislation that ensure members of the Armed Forces families are not disqualified from social housing through a local connection or a residency test. (Source: GOV.UK)

C - 48


https://www.gov.uk/government/news/pickles-pushes-local-people-to-the-front-of-the-queue-for-council-homes

1

A6 PRIORITY 6 – REGENERATION AND THE ECONOMY See the Isle of Wight Council Corporate Plan 2011-2013 for full details regarding the council’s commitment to regeneration and the economy.


*RAG status of indicators Green

1. Number of potential investors receiving support 2. Number of in person approaches made to potential investors 3. Number of in person advice and guidance activities with businesses seeking to grow and develop on the Island 4. Number of young people engaged in the islework initiatives 5. Percentage of minor planning applications determined within 8 weeks 6. Percentage of other planning applications determined within 8 weeks 7. Percentage of planning appeals allowed against the council decisions to refuse planning applications

Red 1. Percentage of major planning applications determined within 13 weeks 2. Total number of planning applications received

Red 2 Green 7

Summary of KPIs

£0

£500,000

£1,000,000

£1,500,000

Q1 Q2 Q3



Actual

Net Budget


Quarter 3 2013/14

Quarter 2 2013/14

Quarter 1 2013/14

Quarter 4 2012/13

GREEN GREEN GREEN GREEN

Total of 9 KPIs used *See below for more details on RAG

status of indicators.

.

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The status for this priority remains at green with only the number of planning applications being received and the percentage of major applications being determined in 13 weeks being lower than expected. All over indicators have been consistently healthy this financial year showing improvement of the performance for the same period in the last financial year. Finance: Although there is a budget pressure in the Events budgets of £16k this year, the regenerating the economy budgets are currently forecasting an overall underspend of £71k. This is due to the savings identified as part of the recovery plan developed by the Deputy Director of Economy and Environment. Spending on Tourism has now taken the form of a contract payment to the new Tourism DMO, Visit Isle of Wight Ltd. The budget has benefited from £150k injection towards the extremely successful Apprenticeship and Pre-apprenticeship scheme initiatives. These programmes have now been suspended to new applicants whilst further external funding sources are investigated. Any underspend on Economic Development will need to be carried forward to the 2014-15 financial year due to the timings of the contractual payments to the Apprenticeship providers. Performance: All targets for the economic indicators have been met or exceeded. The number of planning applications is down on the previous year and below target this year and the percentage of major planning applications being determined in 13 weeks has slipped below target with only 9 out of the 15 major applications determined being done so within 13 weeks. However, minor and other applications are all performing above the anticipated targets. Risk: As reported in the last quarter, the risk relating to the Island’s economic position has remained consistently high over the year, linked to the wider national economic downturn. The position for the second quarter of this year has not changed. The control measures in place, as well as the activities highlighted in the performance commentary would, under normal circumstances, drive the risk score down, however this is restricted by the global and national financial climate. Monitoring progress of the economic development plan and working closely with the Local Enterprise Partnership (LEP) will be key mitigating activity for this risk. More detail can be seen in the Strategic Risk report that was presented to Audit Committee in January 2014.

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Performance

Investors

We are now in the third bidding round of Bridging the Gap (Phase 2) a fund operated by the Solent Local Economic Partnership covering Southampton and the Isle of Wight. A new funding scheme called the IoW Expansion fund will be launched on the 24th January 2014. These funding streams will drive much of our activity in this area.

A number of investors are currently receiving support including a micro wind energy investor, two marine research and development companies, an on-line fashion retailer and a property investor.

Number of in person approaches made to potential investors (cumulative) There have been 10 approaches made during the first three quarters against a target of 7. In person approaches have been made to a marine energy investor and a property investor this quarter. We also attended a day in Westminster to promote the Island both in terms of our tourism offer and to promote hi-tech engineering including tidal energy SOEC/ SOREC, Gurit, Vestas and Marine Data Systems.

0

5

10

15

20

25


Nu

mb

er o

f ad

vuce

an

d g

uid

ance

ac

tivi

ties

Number of in person advice and guidance activities with businesses seeking to grow and develop on the Island

(cumulative)

Actual (prev yr)

Actual 2013/14

Target

0

5

10

15

20


Nu

mb

er o

f p

otn

etia

l in

vest

ors

Number of potential investors receiving support (cumulative)

Actual (prev yr)

Actual 2013/14

Target

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4

Number of young people engaged in the Islework initiatives (cumulative) The number of young people engaged in the various Islework initiatives has continued to exceed targets (300 against a target of 150). There were 205 young people engaged in the Islework initiatives at the same time last year. Since the projects commenced, over 900 young people have been assisted. Unfortunately the additional resources identified earlier in the year to continue to deliver these projects has now been exhausted and the initiatives have had to be suspended. Additional resources to continue to deliver the outcomes are being sought from other agencies and providers.

Major and Minor Planning Applications

There were 15 major applications determined during quarter three, nine were determined within the 13 week target timeframe. During the first three quarters 21 out of 33 major applications were determined within 13 weeks (63.6%).

There were 134 minor applications determined during quarter three, of these, 99 were determined within the 8 week target timeframe. During the first three quarters of the year 286 out of 394 minor applications were determined within 8 weeks (72.59%).

0

20

40

60

80

100

120


Per

cen

tage

Percentage of major planning applications determined within 13 weeks

Actual (prev yr)

Actual 2013/14

Target

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30

40

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80

90


Per

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Percentage of minor planning applications determined within 8 weeks


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Other Type Planning Applications and Overall Applications Received

There were 216 applications determined during quarter three, of these, 178 were determined within the 8 week target timeframe. During the first three quarters of the year 582 out of 692 other applications were determined within 8 weeks (84.10%).

There were 319 planning applications received during quarter three against a target of 471. During the first three quarters 1189 applications have been received against a target of 1368. It is anticipated that the end of year forecast will be missed by 200 applications.

Planning appeals During October eight planning appeal decisions were issued which is a higher than normal figure especially when compared to the 19 appeal decisions issued for the whole of the previous year. During November one appeal decision was issued relating to the West Wight Alpacas site in Wellow, this was dismissed. During the first three quarters of the year, 30 planning appeal decisions were issued, of these, 8 were allowed (26.7%) against a target of 30%.

0

20

40

60

80

100

120


Per

cen

tage

Percentage of other planning applications determined within 8 weeks

Actual (prev yr) Actual 2013 Target

0

200

400

600

800

1000

1200

1400

1600


Nu

mb

er o

f ap

plic

atio

ns

Total number of planning applications received (cumulative)

Actual (prev yr)

Actual 2013/14

Target

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Rural Broadband Following the award of the Rural Broadband contract to BT on 30 September 2013, Isle of Wight Council and BT commenced a mobilisation phase to prepare for implementation and delivery of superfast broadband to the agreed intervention area on the Isle of Wight. BDUK continue to support and monitor the progress of the Isle of Wight Council in terms of the project. A range of Governance protocols have been established for the project between Isle of Wight Council and BT, which also include joint working with the Highways PFI team at Island Roads HQ. The Isle of Wight project team have reviewed all management products submitted by BT to ensure that they are suitable for purpose. BT network engineers have been involved in planning phases to establish the resource and material requirements for the first phase of the project. The mobilisation period is due to end mid-January and following this BT will commence the detailed design work required for each individual phase of the project commencing with site assessments and surveys for the first areas identified in their planning process. Solent Ocean Energy Centre (SOEC) Work on the consenting phase of the Perpetuus Tidal Energy Centre (PTEC, formerly SOEC) is progressing as planned. This includes monthly marine mammal and bird surveys as well as seabed mapping and numerous other studies. Public consultation will begin in early 2014 which will include the preferred option for connecting to the Island’s electricity grid.


Access to Work scheme extended to help more disabled people into work The Access to Work scheme has set aside £2 million to help disabled people take up work placements. Until now Access to Work has only offered this support to disabled people who engage in work experience placements that have been organised through Jobcentre Plus. Although it is expected that it will mainly benefit younger adults, the latest development is open to everybody who has a disability and needs extra support in taking up a work experience placement. Access to Work provides financial help towards the extra costs faced by disabled people at work, such as support workers, specialist aids and equipment and travel to work support. (Source: GOV.UK) Autumn Statement The Autumn Statement 2013 was announced by the Chancellor of the Exchequer on 5 December 2013. The statement provides an update on the government’s plans for the economy based on the latest forecasts from the Office for Budget Responsibility (OBR). The main points relevant to this priority are as follows:

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https://www.gov.uk/government/news/access-to-work-extended-to-help-more-disabled-people-into-work

7

Employer National Insurance contributions will be abolished for under-21 year olds on earnings up to £813 per week (equivalent to the point at which higher rate tax is charged) which will reduce the cost to businesses of employing young people

The UK labour market has continued to perform better than forecast, with a net increase of over 1.4 million jobs in the private sector since the first quarter of 2010. Employment in the 3 months to September 2013 was at its highest ever level and unemployment has continued to fall. Business investment has been weak, but there are signs of a return of the confidence needed to support investment decisions and improve productivity.

Fuel duty will be frozen for the remainder of this Parliament, saving the average motorist £11 every time they fill their tank by 2015-16; by the end of the Parliament, average pump prices will be 20 pence per litre lower than under pre-2010 plans

Further reforms will aim to make the most of the UK’s science base, including an Emerging Powers Research Fund to promote scientific progress through collaborative research, and a new network of Quantum Technology Centres

A new tax relief will be introduced for shale gas, and support will be increased for employee ownership and the creative industries

The UK’s infrastructure will be improved – the National Infrastructure Plan 2013 sets out progress on delivery since 2010, a refreshed list of priority investments, a pipeline of public and private infrastructure projects to enable developers and supply chains to plan effectively, and progress on the UK Guarantees Scheme – including towards a Guarantee for a new nuclear power plant at Wylfa; in addition, The UK insurance growth action plan includes a commitment by UK insurers to work with partners to deliver at least £25 billion of investment in UK infrastructure over the next 5 years

Allow married couples and civil partners to transfer £1,000 of their income tax personal allowance to their spouse where neither is a higher rate taxpayer – worth up to £200 in 2015-16 to benefiting eligible couples

Provide more support to the young unemployed and implement a new Help to Work scheme for the long-term unemployed – to encourage work and ensure that the welfare system is fair to those who need it and to those who pay for it ensure that those with the most in society make a fair contribution, including by introducing capital gains tax on gains made by non-residents disposing of UK residential property

Build on the progress made in tackling offshore tax evasion and take further steps to tackle criminal gangs and fraudsters, including measures to tackle alcohol fraud and tobacco smuggling

The OBR has revised its forecast for GDP growth up from 0.6% to 1.4% in 2013 and from 1.8% to 2.4% in 2014. It has also revised up its forecast for employment across the forecast period and expects employment to reach 31.2 million by 2018. The OBR expects the rate of inflation to slow between 2013 and 2016, returning to the 2.0% target in the second half of 2016.

(Source: GOV.UK) Planning The Government has outlined proposals to boost house building and support businesses keen to expand by removing delays from the planning system, stopping burdensome conditions and cutting the costly red tape often faced by applicants. The Government says the new measures will speed up the delivery of homes by cutting down unnecessary planning processes and providing more certainty about where sensible development should take place. It is proposed to make it a legal requirement for local authorities to have a Local Plan in place to ensure that councils engage with local people about where homes, businesses and services for their area should be located in the future. The measures propose to:

legislate so that when a council has failed to deal with details required by a condition on a planning permission on time, it will be treated as

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approved; and strengthen the requirement for councils to justify conditions which require more information before work can start

work with industry, local authorities and other interested parties to develop a pilot for passing a share of the benefits of development directly to individual households

(Source: GOV.UK) Pay As You Earn (PAYE) records More than 99% of Pay As You Earn (PAYE) records are now being reported in real time. Almost 93% of employers, and nearly 99% of employers with 10 or more employees, are now using the new process to send Pay As You Earn information about their employees in real time, and the majority are finding the new system easy to use. HM Revenue and Customs (HMRC) has launched a continued package of support for micro businesses (with nine or fewer employees) who need more time to adapt to reporting PAYE information in real time. This will allow them to report PAYE information on or before the last payday in the month, rather than every payday, until April 2016. (Source: GOV.UK)

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https://www.gov.uk/government/news/simplified-planning-to-speed-up-delivery-of-new-homes-and-support-local-jobs

https://www.gov.uk/government/news/hmrc-launches-package-of-help-for-micro-businesses

1

A7 PRIORITY 7 – WASTE CONTRACT RE-LET See the Isle of Wight Council Corporate Plan 2011-2013 for full details regarding the council’s commitment to its waste strategy including the re-let of its waste management contract.


*RAG status of indicators Green

1. Percentage of municipal waste diverted from landfill (including fuel) 2. Percentage of household waste sent for reuse, recycling and composting 3. Tonnes of household waste 4. Tonnes of municipal waste

Green 4

Summary of KPIs

£0

£100,000

£200,000

£300,000

£400,000

£500,000

£600,000

£700,000

£800,000

£900,000

Q1 Q2 Q3



Actual

Gross Budget

Priority Status Quarter 3 2013/14

Quarter 2 2013/14

Quarter 1 2013/14

Quarter 4 2012/13

GREEN GREEN GREEN GREEN

Total of 4 KPIs used *See below for more details on RAG

status of indicators.

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2

Project Milestone Update Programmed date Actual Date

Procurement (may be subject to change as procurement phase is finalised)

Outline Business Case (OBC) finalised in readiness for Cabinet Jan 2013 Jan 2013

OBC presented to Cabinet for approval Feb 2013 Feb 2013

Final OBC approval via Delegated Decision Mar 2013 Mar 2013


The major project to re-let the Council’s waste management contract remains on target to be completed by October 2015 with significant progress being made over the last 2 quarters. The current indicators for waste management have….. Finance: In 2013/14 the waste strategy budget benefitted from an injection of £250k from the 2012-13 underspend which was added to the earmarked reserve, making a total reserve balance of £1.25m. This reserve is to cover the set up costs over the next two financial years 2014-15 and 2015-16; until the project is delivered. The project manager has reviewed the total budget required and has reduced the estimated spend on accommodation and consultants by £262k. The reduction will be realised mainly this year £228k, with a further reduction in the final year (2015-16) of £34k. Performance:

The dialogue stage of the Invitation to Submit Outline Solutions phase has concluded and the closing date for submission of outline solutions from potential providers is 13 January 2014.

Waste Project Programme: The project programme is monitored and updated as required.

Operational performance : More detail can be seen in the performance section below, all key performance indicators are currently performing in excess of targets

Risk: The risk register is reviewed regularly and is updated to reflect emerging risks.

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3

Project Milestone Update Programmed date Actual Date

PIN published Mar 2013 Mar 2013

OJEU contract notice published Jun 2013 Jun 2013

Bidders’ day Jul 2013 Jul 2013

Closing date for submission of Pre-Qualification Questionnaire (PQQ) Jul 2013 Jul 2013

Complete Invitation to Submit Outline Solutions (ISOS) Mar 2014

Complete Invitation to Submit Detailed Solutions (ISDS) Sep 2014

Complete Invitation to Submit Refined Solutions (ISRS) Mar 2015

Complete Call for Final Tender (CFT) Jun 2015

Appointment of contractor Sep 2015

Contract mobilisation Sep – Oct 2015

Milestone Commentary

INVITATION TO SUBMIT OUTLINE SOLUTIONS Dialogue with each of the five potential providers commenced on 8 October and concluded in December 2013.

The dialogue sessions have been constructive and have provided the potential providers with an increased understanding of the Council’s requirements and for the Council, the dialogue has highlighted any issues in relation to any of the proposals at an early stage. Potential Providers have until 13 January 2014 to submit their responses to the ISOS. Evaluation of the submissions will start during that week and is expected to conclude at the end of February when the number of potential providers will reduce to three and these three providers will be invited to participate in the next stage of the procurement process through the invitation to submit detailed solutions (ISDS).

DOCUMENTATION The documentation for the ISDS phase of the procurement is being prepared. This documentation will be made available to those potential providers who

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4

are successful at ISOS stage and are invited to participate in the ISDS stage of the procurement.

SURVEYS All surveys required have been completed and the survey findings have been made available to potential providers to assist them in preparing their respective solutions.

STAKEHOLDER MANAGEMENT A press release was issued during November identifying the potential providers that had progressed through to ISOS. The press release was run by both local media and the national waste industry press as well as the Council’s website. A communication plan detailing the intended stakeholder management activities has been developed and is being reviewed regularly with the Resident Information and Consultation Team.

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5

Performance

Household Waste

October and December exceeded the target, however there was a dip in November due to the lesser amount of green waste and overall tonnage of items taken to the household waste recycling centres.

The tonnage was greater in October than September due to the autumnal trend of disposing of green waste at the household waste recycling centres (HWRC’s). There was also a slight increase in the dry mixed recycling collected at the kerbside. The dip in December is a reflection of the tonnages collected at this time of year with lower tonnages of green waste and other items collected at the HWRC's.

0

10

20

30

40

50

60


Per

cen

tage

(%

) o

f h

ou

seh

old

was

te

Percentage of household waste sent for reuse, recycling and composting (monthly)


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1000

2000

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4000

5000

6000

7000


Ton

nes

of

ho

use

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aste

Tonnes of household waste


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6

Municipal Waste

The percentage of waste diverted from landfill in November was lower than October due to the leaf fall collected by the Highways PFI being landfilled. Following guidelines from the Environment Agency for dealing with leaf fall from dedicated collections, this material can no longer be composted due to it being contaminated with various chemical compounds and heavy metals. It has to go to landfill. Also affecting the lower out-turn was the lesser amount of green waste and overall tonnage of items taken to the household waste recycling centres.

The tonnage was greater in October than September which is a reflection of the autumnal trend of disposing of green waste at the household waste recycling centres (HWRC’s). The tonnage in November was slightly lower than October, even though there was a dedicated leaf fall collection in November and December. This is a reflection of the tonnages collected at this time of year; lower tonnages of green waste and other items collected at the HWRC's. The tonnage in December was significantly lower than November due to other seasonal priorities. Following annual trends it is expected that the tonnage will increase significantly in January.

0

10

20

30

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50

60

70


Per

cen

tage

of

was

te

Percentage of municipal waste diverted from landfill (including fuel) (monthly)


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7000


Ton

nes

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mu

nic

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te

Tonnes of Municipal waste


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Documents

A1 · estimated budget gap of £28 million over the next three years a position which was confirmed by the 2014/15 Provisional Local Government Finance Settlement. The risk score