A Br

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New

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A Whole New HospitalMWRH Corporation 2004 Report to the Community

This past year was a transformational one for our healthcare system. In Fiscal

2004, the Medical Center solidified its position as one of the state’s finest regional healthcare

facilities by putting the finishing touches on its new, state-of-the-art, three-story 70,000

square foot patient care addition – the largest building project in the hospital’s 101 year his-

tory. A magnificent new building was constructed which combines clinical excellence with

patient comfort. The new surgery center provides easy access to all surgical services in one

centralized location. It also carries the distinction of being the first hospital in Massachusetts

to have all new, fully integrated operating rooms where

nearly everything is suspended from an overhead mount-

ing system and is controlled by the surgical team through

an electronic system, minimizing the need for floor electri-

cal cords or other power connections. Also, on the new

medical surgical floor, every room is equipped for cardiac

monitoring and 20 of the 24 beds are in single, private

rooms, as is the case in our new maternity wing as well.

Early in 2005 we expect that all of the new areas, includ-

ing our expanded cafeteria and nursery, will be occupied

and operational.

It was partly in recognition of the opening of this impressive new patient care addition

that the hospital changed its name in 2004 to Milford Regional Medical Center.

It was also during FY 2004 that our healthcare system completed another successful

JCAHO survey, becoming one of the first hospitals in the state to be accredited under the new

standards; finalized the conversion of all its imaging services to filmless; expanded its adult

hospitalist program; and established a new corporation – the Milford Regional Healthcare

Foundation – for the purpose of defining and developing a successful long-term fundraising

program for the system.

Finally, and perhaps most importantly, the hard work of Milford physicians and staff helped

stabilize the healthcare system’s finances in FY 2004, a critical accomplishment for the contin-

ued provision and growth of much needed medical services to the residents of our region.

As we reflect on the significant achievements made this past year and look forward to

our new challenges, we remain most grateful to our community for their help and continued

strong support.

With gratitude to our community,

John N. Pandiscio, MDPresident, Milford Regional

Medical Staff

John A. RauthChairman, Milford Regional

Board of Trustees

Francis M. SabaPresident & CEO

John A. Rauth, Chairman of the Board of Trustees, and Francis M. Saba, hospital President & CEO,cut the ceremonial ribbon at the grand opening celebration of the new, 70,000 square foot patientcare center, as members of the building committee, medical staff, and state legislators look on.

On October 1, 2004, Milford-Whitinsville Regional Hospital announced its name

change to Milford Regional Medical Center — setting the stage for a whole new era

in healthcare following the completion of its new, $45 million patient care center.

From a stately brick wall emblazoned with the hospital’s new identity; to crisp,

new, campus-wide signage; to winding covered walkways, and a beautiful, serene

park, the exterior of Milford Regional has been transformed from the familiar com-

munity hospital into a commanding presence that projects our emerging position as

one of the region’s finest healthcare systems.

While the overall landscape on the corner of Routes 16 and 140, with its brick

and glass façade, is impressive, the true key to this hospital’s transformation lies

within its walls. For the driving force behind Milford Regional Medical Center’s ex-

pansion from 187,000 square feet to 224,000 is, and always will be, true excellence

in patient care.

A change at the crossroads.Life is not merely to be

alive, but to be well.

– Marcus Valerius Martial

Perhaps the most notable enhancement to Milford Regional is found in the new

Surgery Center, where an expanding team of highly qualified surgeons, anesthesi-

ologists, nurses and surgical support staff now operates in eight, new, state-of-the-art

surgical suites. These facilities, being studied and replicated by the state’s leading

medical institutions, offer some of the most sophisticated endoscopic devices avail-

able. The fully integrated operating environment suspends nearly everything from an

overhead mounting system and allows the surgical team complete electronic control

of all equipment. This eliminates the multitude of technology and running chords

that line the floor of most operating rooms. During surgery, high-quality images and

patient data can be viewed on flat screen monitors and shared with medical consult-

ants at remote locations. Two of the surgical suites are also equipped with laminar

flow ventilation, a $200,000 investment which provides an added layer of protection

against infections during sensitive orthopedic procedures.

Milford Regional Medical

Center is the only hospital

in Massachusetts with a

totally integrated surgical

environment.

The new benchmark forhospitals in Massachusetts.

He who has health,

has hope ; and he who

has hope, has everything.

– Arabian Proverb

One of the integrated operating room's unprecedented advancements is thequick retrieval of critical patient data (such as CT or MRI images) from thehospital information system during surgery.

While state-of-the-art technology abounds in Milford Regional Medical Center’s new,

expanded facilities, equal attention has been paid to making the patient’s experience

more comfortable and stress-free.

From pre-admission testing to surgery to recovery, departmental design, patient

flow and processes have been analyzed and simplified.

Day surgery patients and those recovering after surgery are now monitored in

an expansive 21-bed area that is designed for enhanced patient care and comfort.

An attractive, new medical/surgical floor provides 20 additional, private rooms

and two double rooms, each with a wireless heart monitoring system that can be

viewed at the nurses’ station and in the corridors for constant updates. These addi-

tional rooms help to accommodate Milford Regional’s growing number of patients

and improve patient flow.

The patient experienceguided this transformation.

On the horizon...patients can

look forward to a new, conve-

nient pre-registration process

in 2005 that will (in most cases)

eliminate a trip to Admitting

all together!

The power of love

to change bodies is

legendary, built into

folklore, common sense

and everyday experience.

Throughout history,

“tender loving care”

has uniformly been

recognized as a valuable

element in healing.

– Larry Dossey

Even our youngest patientswill notice the change.The reinvention of this hospital would not be complete without expanding and en-

hancing our Maternity Center, the first home for so many of the littlest residents in

our community.

A new, beautiful nursery now accommodates 17 bassinets, an isolation room

for newborns needing special attention, and a private breastfeeding suite for mom

and baby. A comfortable family sitting area allows for a perfect view of the family’s

newest member.

Moms can rest comfortably in one of six new private postpartum rooms, located

in a quiet, peaceful wing of the hospital. Further renovations to be completed in

2005 will create all private maternity rooms. Expectant moms can look forward to

the inclusion of whirlpool labor tubs in several rooms, which provides a new level of

comfort during the birthing experience. A special Family Room is also being added to

provide overnight accommodations for parents whose baby requires a stay beyond

mom’s discharge.

There is only one pretty

child in the world, and

every mother has it.

– Chinese proverb

One thing will alwaysremain the same.While Milford Regional’s metamorphosis into a world-class medical center in 2004

has been extraordinary, there is one thing about this healthcare institution that will

never change. That is the founders’ mission to create a hospital that is guided by the

community and focused on the health and well-being of its people.

The community’s need has been the guiding force behind this expansion. The

community’s health has been its cornerstone. When all the brick and mortar, glass

and steel, and medical technology is stripped away, Milford Regional Medical Center

is still about people.

The Atrium Café, which replaces an antiquated cafeteria, offers hospital staff

and visitors a bright, comfortable area in which to dine and relax. The natural areas

on campus have been created to offer a respite; a quiet place to think, ponder, and

breathe in some fresh air. The new entrance, with its covered walkways, has been

designed to offer direction and shelter to both those who enter daily as well as those

who visit infrequently. New office and conference space has been added to provide

private, professional settings for our physicians and staff to conduct business and

exchange ideas.

This is a brand new century in our corner of the world – and this is a whole new

hospital. However, we will never forget where we came from, and we will always

rely on the people of

this community to

guide our vision for

the future.

I am of the opinion

that my life belongs to

the whole community

and as long as I live, it is

my privilege to do for it

whatever I can. I want

to be thoroughly used up

when I die, for the harder

I work, the more I live.

– George Bernard Shaw

MWRHCorporationBoard of Trustees, 2004

OFFICERS

Harold D. Gould, Jr.Chairman

Roger V. CalareseVice Chairman

Robert J. McConnell, Jr.Treasurer

John A. RauthClerk

Francis M. SabaPresident & CEO

Edward J. KellyAssistant Treasurer & CFO

BOARD MEMBERS

Fatima AfonsoRichard G. BumaAlbert A. Crimaldi, MD, PhDHenry F. FreniereWilliam B. GannettMarjorie E. KenneyJohn N. Pandiscio, MDWilliam A. Tosches, MD

Milford-WhitinsvilleRegional Hospital, Inc.Board of Trustees, 2004

OFFICERS

John A. RauthChairman

Roger V. CalareseVice Chairman

Harold D. Gould, Jr.Vice Chairman

Albert A. Crimaldi, MD, PhDClerk

Robert J. McConnell, Jr.Treasurer

BOARD MEMBERS

Fatima AfonsoLouis P. BertonazziRichard G. BumaChristine H. Burke, Esq.M. Catherine Burke, MDHenry F. FreniereNancy F. GannettWilliam B. GannettMaryellen L. GrayWarren S. Heller, Esq.Marvin E. HillMarjorie E. KenneyFrancis J. LarkinBartholomew R. LawlessWilliam G. Muller, MDHenry C. PapugaRobert B. Redden, EdDKenneth J. ReddingThomas C. SawyerMargaret M. SweeneyWilliam A. Tosches, MDRobert R. ValleeLinda L.Varney

Tri-County MedicalAssociates, Inc.OFFICERS

John A. RauthChairman

Francis M. SabaPresident

Philip J. CiaramicoliCEO

Edward J. KellyTreasurer & CFO

MWRH Corporation (Consolidated)

Year Ended September 30, 2003 & 2004

Statement of Revenues & Expenses

Service to the Community 2003 2004Inpatient Discharges / Observation Stays 10,841 11,003Average Length of Stay 3.90 3.90Day Surgery Visits 4,499 4,920Emergency Room Visits 47,146 49,278Outpatient Visits 176,391 191,145Cardiac Rehab Visits 33,283 32,589Paramedic Responses 4,383 4,288Total Volunteer Hours 35,511 29,356VNA Visits 89,698 79,043

2003 2004Audited Audited

Total Revenue 129,363,195 145,932,870

Salaries, Wages & Benefits 75,014,704 81,466,970Supplies & Expenses 40,675,116 42,357,483Depreciation 4,928,522 5,357,129Interest 1,458,773 2,125,394Bad Debt & Free Care 8,905,375 10,243,799Uncompensated Care Pool (net) 1,969,403 970,645

Total Operating Expenses 132,951,893 142,521,420

Income from Operations (3,588,698) 3,411,450

Milford RegionalHealthcareFoundation, Inc.Board of Trustees, 2004

OFFICERS

Francis M. SabaPresident

Edward J. KellyTreasurer

Linda L. VarneyClerk

BOARD MEMBERS

William G. BurrillArthur G. CaputoKenneth R. ColeAnthony M. ConsigliChristopher G. MiltonWilliam G. Muller, MDElaine J. OsgoodMichael Sayles

A publication of Milford Regional’sPublic Relations & Marketing Department

Terri L. McDonald / Director of Public Relations & MarketingJohn Ferrarone & Terri L. McDonald / Photography

The McCoy Group / Copy & DesignAmPrint / Production

14 Prospect Street • Milford, MA • 508-473-1190 • www.milfordregional.org