A Voice-Activated Hands-Free Communication System BOK/Media Systems... · A Voice-Activated Hands-Free Communication System. ... Answering a Call ... • Advanced voice recognition

U C O N N E C T O W N E R ’ S G U I D E

A Voice-Activated Hands-FreeCommunication System

Table of Contents

Introduction ...........................................................................................................................................1 Using the UConnect Control Pad........................................................................................................1 UConnect General Rules .....................................................................................................................21.0 Initial System Requirements ......................................................................................................2 Pairing Your Wireless Phone ..............................................................................................................2 Deleting a Wireless Phone..................................................................................................................32.0 Phonebook Functions ...................................................................................................................4 Creating Phonebook Entries ...............................................................................................................4 Editing Phonebook Entries..................................................................................................................5 Deleting Phonebook Entries................................................................................................................6 Listing Phonebook Entries ..................................................................................................................7 Deleting All Phonebook Entries ..........................................................................................................83.0 Additional Set-Up Functions .......................................................................................................8 Confirmation Prompts.........................................................................................................................8 Language Selection.............................................................................................................................94.0 Call Functions ................................................................................................................................9 Placing a Call (Digit Dialing / Block Dailing) .....................................................................................9 Placing a Call (UConnect Phonebook Dialing) .................................................................................10 Wireless Phone Indicators ................................................................................................................11 Ending a Call ....................................................................................................................................11 Answering a Call...............................................................................................................................12 Redialing a Call ................................................................................................................................12 Accessing Call Waiting .....................................................................................................................12 Emergency Calls ...............................................................................................................................13 Towing Assistance ............................................................................................................................145.0 Using UConnect Voice Recognition Features ........................................................................14 Initiating 3-Way Calling with a Call in Progress ...............................................................................14 Conference Calling ...........................................................................................................................14 Initiating Digit Tones (Pager, Voicemail, Passwords, etc.) ................................................................15 Transferring Calls..............................................................................................................................15 Interrupt System Prompts .................................................................................................................166.0 Using the Mute Function ............................................................................................................16 Muting the UConnect Microphone....................................................................................................167.0 Volume Controls...........................................................................................................................16 Adjusting the Volume Up or Down ...................................................................................................168.0 Commands Available at Any Time ...........................................................................................16 To Exit the UConnect System............................................................................................................16 Disconnecting a Call.........................................................................................................................169.0 Additional Resources ..................................................................................................................16

10.0 Trouble Shooting Guide........................................................................................................ 17-21

1

Introduction

Congratulations on your purchase of a high-performance UConnectTM Voice-Activated Hands-Free Communications System from Mopar for your Dodge, Chrysler or Jeep® vehicle.

When coupled with wireless phones supporting the BluetoothTM Hands-Free Profile, your UConnect System will enable you to enjoy greater freedom and reduced driver distraction as you use your hands-free wireless phone from the comfort of your vehicle.

BluetoothTM is a cable replacement technology that revolutionizes connectivity between electronic devices without using any wires or docking stations. UConnect employs BluetoothTM technology so you can keep your wireless phone anywhere where wireless coverage can be obtained in your vehicle and still enjoy hands-free operation.

Below are some of the functions and features that your UConnect System provides:

• Advanced voice recognition that empowers you to dial your wireless phone using simple voice commands

• Automatically connects wirelessly with a paired phone as you enter your vehicle

• Automatically mutes your radio before receiving or sending a call (Note: If your vehicle is equipped with RBU Radio or Rear Seat Video, the rear seat audio head phones will also mute before receiving or sending a call.)

• UConnect phonebook stores up to 32 names and four numbers per name

• Allows up to five wireless phones to be paired to the system

• Ability to transfer calls between the UConnect system and your wireless phone as you enter or exit your vehicle

• Enables you to mute the UConnect system microphone for private conversations

• Recognizes commands in English, French or Spanish

Using the UConnect Control Pad and Voice Recognition Feature

The UConnect control pad shown at right is the main operating control for the system.

The control pad is simple to use. It activates the UConnect System and provides access to all of its available features.

The basic functions of the UConnect control pad are defined below:

Where a particular button symbol or icon is displayed, press the appropriate key on the UConnect control pad.

Voice Recognition / Mute UConnect System / Call Functions Volume Control

UConnect General Rules

• Always wait for the UConnect system beep before speaking

• UConnect works best when you talk clearly and in a normal speaking tone

• A solid light next to the on the UConnect control pad indicates that the wireless phone is connected

• A flashing light next to the on the UConnect control pad indicates an active call

• To cancel any UConnect session, say ‘CANCEL’ and the system will return to the Main Menu

• To exit any UConnect session completely, press

• To ensure optimal performance, we encourage you to have your wireless phone powered “on” prior to entering your vehicle

• Upon entering your vehicle with a paired BluetoothTM wireless phone, it may take up to 60 seconds for the phone and UConnect to establish a connection.

• Press for 5 seconds to accelerate the connection

1.0 Initial System Requirements

Prior to using your UConnect System, you will need to ensure the following:

• A BluetoothTM Hands-free Wireless Phone is required

• In order to access all UConnect features, your wireless phone must support BluetoothTM Hands-free operation. If you have a wireless phone that supports earlier BluetoothTM profiles* (e.g. Headset Profile), you will be able to carry on hands-free conversations using UConnect but will not be able to use advanced features such as digit dialing, phonebook dialing, etc.

* Consult your wireless carrier or your phone manufacturer with questions regarding specific capabilities and specifications of your wireless phone.

Pairing Your Wireless Phone with UConnect

Before your can use your UConnect System you must first “pair” your BluetoothTM enabled wireless phone by following these steps:

User Action System Response

Press "Ready." BEEP

Say "Setup""Select one of the following: Phone Pairing, Confirmation Prompts or Language." BEEP

continued...


Say "Phone Pairing""Select one of the following: Phone Pairing, Confirmation Prompts or Language." BEEP

Say "Pair" BEEP

Please follow the phone pairing procedures outlined in your wireless phone manual.

The UConnect system will search for your wireless phone for approximately 90 seconds. Once the UConnect system locates your wireless phone, you will be prompted to enter the passcode “0000."

Press “0000” on the phone keypad and press the SEND/YES key.

The wireless phone will request confirmation of the hands-free system’s name. Press SEND/YES key on the wireless phone to accept the UConnect name.

Note: If you already have another UConnect System paired with your wireless phone you will need to give the second UConnect System another name (e.g. UConnect2) on the phone’s list of paired devices.

“Pairing completed.”

Note: Up to five phones can be paired to the UConnect System, however only one phone can be connected to UConnect at any time.

The order in which paired wireless phones are used with the UConnect system determines the phone priority list. For example, the most recently used wireless phone will have the highest priority. If the highest priority phone is unavailable, UConnect will search for the next wireless phone in the usage priority list. The UConnect system can only hold five paired phones in memory. When a sixth wireless phone is paired, the lowest priority wireless phone will automatically be deleted from the UConnect systems memory.

Deleting a Wireless Phone

To delete the currently paired wireless phone from your UConnect System, follow these simple steps:


Press “Ready.” BEEP

Say “Set up”“Select one of the following: Phone Pairing, Confirmation Prompts or Language.” BEEP

continued...

2 3


Say “Phone Pairing” “Pair Phone or Delete the Current Phone.” BEEP

Say “Delete”“Are you sure you want to delete the current phone.” BEEP

Say “Yes” “Phone deleted.” “Returning to Main Menu, Ready.” BEEP

2.0 UConnect Phonebook Functions

To Add Names and Numbers to Your UConnect Phonebook

To add names and numbers to your UConnect Phonebook, follow these steps:



Say “Phonebook”“Select one of the following: New Entry, Edit, List Names, Delete, or Erase All.” BEEP

Say “New Entry” “Phonebook new entry name, please.” BEEP

Say “[Person’s Name]” “Repeat Name Please” BEEP

Repeat “[Person’s Name]”The system will pause as name is stored followed by the prompt, “Please say ‘Home, Work, Cellular, or Pager.” BEEP

Say “Home,”“Work,”“Cellular,” or “Pager”“Adding [Name and Location]. Is this correct?” BEEP

Say “Yes” or “No”If you say, “Yes,” the system will ask, “New Number Please” [If you say “No” the system will return to the previous sequence]. BEEP

Say the number you wish to enter, either:• All at once, or• In segments (block dialing)

“Complete the number, say Clear or say Save Entry” BEEP

Select one of the following three options:• Say the next group of digits in the number (e.g. “454”, “1212” etc.)

• Or Say “Clear”

• Or Say, “Save entry”

The system will add the new digits to the number and prompt “Complete the number, say Clear or say Save Entry” followed by a BEEP

The last series of digits you entered will be erased. The system will respond, “Block Cleared” followed by a BEEP and you can then enter more digits.

System will repeat number, “Is this Correct?” BEEP.

continued...4


Answer “No” or “Yes.”

• If you answer “No,” the system will return you to the previous sequence.

• If you answer “Yes,” the number will be saved and the system will respond, “Number stored. Would you like to add another location?” BEEP.


• If you respond “No,” the system will ask, “Would you like to add another name?” BEEP.

• If you respond “Yes” the system will prepare you to add another name.


• If you respond “No,” the system will return to the main menu.

• If you respond “Yes,” the system will restart the sequence.

Editing Phonebook Entries

To edit a phonebook entry, follow these steps:




Say “Edit” “Phonebook edit name, please.” BEEP

Say “[Name]” “[Name] is this correct?” BEEP

Say “No” Say “Yes”

“Phonebook edit name, please.” BEEP“Please say “Home”, “ Work”, “Cellular”, or “Pager.” BEEP

Say “Home,”“Work,”“Cellular,” or “Pager” “Editing [Name and Location]. Is this correct?” BEEP

Say “No” or “Yes”

• If you say “No” the system will return to the previous sequence. BEEP

• If you say “Yes” and a number is already stored, the system will respond, “The current number is [number]. New number please.” If a number has not been stored, the system will respond, “Number please?”

continued...

5


Say “[Number]” “Complete the number, say Clear or say Save Entry.” BEEP

Select one of the following three options:

• Say the next group of digits in the number (e.g. “454,” “1212” etc.)


• Or Say, “Save entry”

The system will add the new digits to the number and prompt “Complete the number, say Clear or say Save Entry” followed by a BEEP


System will repeat number, “Is this Correct?” BEEP.

Answer “Yes” or “No.”

* If you answer “Yes” the system will say “number stored, would you like to edit another location” and the sequence will be repeated.

* In you answer “No” the system will respond, “Returning to Main Menu. Ready.”

Deleting a Phonebook Entry

To delete a phonebook entry, follow these steps:




Say “Delete” “Phonebook Delete, name, please.” BEEP

Say “[Name]” “[Name] is this correct?” BEEP

Say “No”

Say “Yes”

“Phonebook Delete, name, please.” BEEP

“Please say a location for deleting “Home, Work, Cellular, Page or Erase All” BEEP

Say “Home,”“Work,”“Cellular,”“Pager,” or “Erase All”(A name will be deleted if no associated phone number is saved)

“[Name and Location]. Is this correct?” BEEP

Say “Yes” or “No”

• If you say “Yes” the system will respond, “Deleted. Returning to Main Menu.”

• If you say “No” the system will return to the previous sequence. BEEP

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Listing Phonebook Entries

To list phonebook entries, follow these steps:


Press“Ready.” BEEP

Say “Phonebook” “Select one of the following: New Entry, Edit, List Names, Delete, or Erase All.” BEEP

Say “List Names” “Would you like to list names with locations?” BEEP


• If you say “YES” the system will respond “Would you like to list locations with numbers?” BEEP

• If you say “NO” the system will begin to list the stored names in the phonebook without locations or numbers.


• If you say “Yes” the system will begin to list all stored names with name, locations, and number.

• If you say “No” the system will begin to list the stored names in the phonebook with names and location only.

[During the listing of phonebook entries, pressing the “+” button will forward to the next name on the list; pressing the “-” button will return to the previous name on the list. Pressing the “face” button will dial that phonebook entry.]

“End of list. Would you like to play the list again from the beginning?” BEEP


• If you say “Yes” the system will repeat the list of all stored phonebook entries.

• If you say “No” the system will return to the main menu and prompt “Returning to Main Menu. Ready.” BEEP

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Deleting All Phonebook Entries

To delete all phonebook entries, follow these steps:



Say “Phonebook” "Select one of the following: New Entry, Edit, List Names, Delete, or Erase All.” BEEP

Say “Erase all”"Are you sure you want to erase your whole Phonebook?” BEEP

Say “Yes”"You are about to erase your whole Phonebook, is this correct?" BEEP

Say “Yes”“Phonebook erased.”“Returning to Main Menu. Ready.” BEEP

3.0 Additional Set Up Functions

Changing Confirmation Prompts

Confirmation prompts are the system responses and navigation reminders of the next commands required. Once the owner becomes familiar with UConnect, the confirmation prompts may be turned off. To turn the confirmation prompts “on” or “off”, follow these steps:



Say “Set up”“Select one of the following: Phone Pairing, Confirmation Prompts, or Language.” BEEP

Say “Confirmation Prompts”“Confirmation Prompts are [on/off]. Would you like to turn them [off/on]?” BEEP

Say “Yes”“Confirmation Prompts are [off/on]." BEEP“Returning to Main Menu. Ready.” BEEP

Language Selection

Three different languages are available with the UConnect System: English, French, and Spanish. UConnect automatically defaults to English unless otherwise specified. To change the language selection, follow these steps:



Say “Set up” “Select one of the following: Phone Pairing, Confirmation Prompts, or Language.” BEEP

Say “Language”

[In English, Spanish or French] “Select English by

pressing the button after the beep.” BEEP

User must make a selection prior to next prompt, otherwise language is not changed.

Press button

[In selected language] “Language has been changed to [English/Spanish/French].”

“Returning to Main Menu. Ready.” BEEP

NOTE: If a language is accidentally changed, the user can also access this menu by pressing the and the Volume Down button until the “Language” prompt is played. Press during the correct language prompt and that language will be selected.

4.0 UConnect Call Functions

Placing a Call Using Digit Dialing

The “Dial” command is used to dial a phone number by providing UConnect with a series of digits. You can enter a complete phone number or break up the phone number into segments (block dialing). To place a call using digit dialing, please follow these steps:



Say “Dial” “Number Please” BEEP

Say “[Phone Number]” “[Phone Number], complete the number, say clear, or say dial”

continued...

10


Select one of the following three options:

• Say the next group of digits in the number (e.g. “454,”“1212” etc.)


• Or Say, “Dial”

The system will add the new digits to the number and prompt “Complete the number, say Clear or say Dial“ followed by a BEEP


“Dialing”

Press when call is completed “Phone call completed.”

Placing a Call Using Your UConnect Phonebook

The “Call” command is used to dial phone numbers pre-stored in the UConnect phonebook (See UConnect phonebook functions section). To place a call using the UConnect phonebook, please follow these steps:



Say “Call” “Who would you like to call?” BEEP

Say “[Name]”“Please say a location [home, work, cellular, or pager]” [System will list all stored locations for name.] BEEP

Say “Home,”“Work,”“Cellular,” or “Pager” (if more than one location per name is stored)

“[Name] [Location]” Is this correct?” BEEP

Say “Yes” “Dialing” [System dials phone number]

Press when call is completed "Phone call completed."

NOTE: The phonebook entries are stored in the UConnect System and not in your wireless telephone. Any numbers stored in your wireless phone may directly be accessible through the UConnect system if supported by your wireless phone. To access this wireless phone feature, press and hold

button for at

least 3 seconds and follow the instructions in your wireless phone owner's manual.

11

Wireless Phone Indicators

Your UConnect System will alert you to many wireless telephone issues that might impair operation. Following is a list of system prompts and the wireless phone conditions that initiates the prompt:

System Prompt Wireless Phone Condition

“Phone battery low” The user’s wireless phone battery is low and should be recharged soon.

“Cellular connection weak.”

The wireless phone has a weak connection to the service provider’s wireless network. This may result with a poor audio connection or the call being dropped.

“Roaming” The user may be using a roaming wireless phone connection.

“No cellular connection”There is no available wireless network to complete the call however, the system will continue to dial the call.

“Phone not connected”

There is currently no wireless phone connected to the UConnect System. The user must pair a compatible wireless phone to the UConnect System. [Refer to Pairing Your Wireless Phone section ]

“Currently paired phone does not support this function."

The version of BluetoothTM software in the user’s wireless phone does not support the desired function.

Ending a Call

To end a call, follow these steps:


Press “Phone call completed.”

NOTE: If you do not press at the conclusion of your call, the call will eventually terminate and the “Phone Call Completed” prompt will be heard. This could result in additional wireless service charges to the user.

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Answering Incoming Calls

When receiving an incoming call, the first ring will be heard through your wireless phone and the second ring will be heard through the UConnect system. To answer the call, follow these steps:


PressThe system will emit a tone signalling the user to start speaking and the phone call is now active.

NOTE: The volume of the call can be adjusted by pressing and releasing the Volume Up or Volume Down key.

The user may toggle between two active calls, simply press and hold button until the system tone is heard.

Redialing a Call

To place a call using Redial, follow these steps:



Say "Redial"

“Dialing”

(The number redialed will be the last number dialed by the wireless phone. This may not be the last number dialed by the UConnect System).

Accessing Call Waiting

To answer a call while an existing call is in progress (if your service provider supports this feature), follow one of these options:

1. Answer Incoming Call While Placing Original Call on Hold


Press until UConnect tone is heard

The original call is placed on hold and the incoming call is answered.

PressThe curent call will be terminated and you will be switched back to original call.

continued...

2. Terminate Original Call and Switch to Incoming Call


PressThe original call will be terminated and the incoming call is answered.

Emergency Calls

The Emergency command allows you to dial 911 using the following steps:



Say “Emergency” “Are you sure you want to dial 911?”

Say “Yes”System will dial 911 and connect to the local 911 services

NOTE: This service is to be used ONLY IN EMERGENCIES.

Towing Assistance

The Towing Assistance command allows you to connect to the DaimlerChrysler Towing Service number using the following steps:



Say “Towing Assistance” “Are you sure you want to call towing assistance?”

Say “Yes” System will connect you to DaimlerChrysler towing assistance service.

NOTE: Please refer to 24-Hour Towing Assistance coverage details in the DaimlerChrysler Motors Company 24-Hour Towing Assistance Program Guide.

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5.0 Using UConnect Voice Recognition Features

The UConnect voice recognition system allows you to make a second call, start a conference call, access voice mail or transfer the audio between the UConnect system and your wireless phone.

Place Another Call with a Call in Progress

To initiate a call while you are engaged in an active call, follow these steps:


Press BEEP

Say “New Call” “ Please say Dial or Call”

Say “Dial” or “Call”

The current call is placed on hold and you can initiate the second call using digit dialing or a phonebook entry. Please refer to the Digit Dialing or Phonebook Entry section for additional assistance.

Once the second call is initiated, the user can either switch between the two active calls, conference the two calls together, or hang up the original call and switch to the second call. Please refer to the Calling Waiting or Conference Calling section for additional assistance.

Press until the UConnect tone is heardThe current phone call will be placed on hold and the user will be switched to other phone call.

PressThe current phone call will be disconnected and the user will be switched to the other phone call.

Press “Phone Call Completed”

Conference Calling

To initiate a conference call, follow these steps:


While two calls are active (as described in the previous section), Press

BEEP

Say “Conference.” The two current calls will be joined together.

continued...


Press until the UConnect tone is heard

The conference call will be placed on hold or taken off hold.

Press “Phone Call Completed”

Notes: The user can toggle between two active calls prior to conferencing them together by simply pressing and holding button until the system tone is heard. The user also has the option of quickly pressing button twice to join two calls together.

Initiating Tones (Pager, Voicemail, Passcodes, etc.) while Call in Progress

To initiate digit tones to access voicemail, pager numbers, passcodes, etc., follow these steps:


Press

BEEP

Say “Dial” or “Call” “Number Please” or “Name Please”

Say “[Number or Name]”

[All digits must be spoken in a single sequence. The star (*) and pound (#) sign may be entered as a part of the dialed number.

“Sending [Number or Name]”

Transferring the Audio from Your UConnect System to Your Wireless Phone

The audio can be transferred from the UConnect System to the wireless phone when a private call is desired or when exiting the vehicle. To transfer the audio, follow these steps:


Press

BEEP

Say “Transfer Call” “Audio Transferred”

Note: Some wireless phones allow the audio to be transferred back to the UConnect System automatically or manually. Please refer to your wireless phone owner's manual.

16 17

Interrupt System Prompts

To interrupt any system response prompt, follow these steps:


Press

The system will interrupt playing the remainder of the current prompt and notify the user to provide the next appropriate command.

6.0 Using the Mute Function

Muting the UConnect System microphone while a call is in progress

Press and release the button to activate or deactivate the mute function. A solid light indicates the mute function is active.

7.0 Using UConnect Volume Controls

To adjust the volume of the UConnect System speaker, press and release the Volume Up or Volume Down button until desired volume level is reached. The user can adjust two individual volume settings: 1. Ringer/System Prompts - Can be adjusted during idle mode or during system prompts. 2. Active Call Volume - Can be adjusted only during an active call.

8.0 Commands Available at Any Time To Disconnect or Exit the UConnect System

To disconnect a call or exit the UConnect System, simply Press .

9.0 Additional Resources

UConnect Customer Support is available for the Mopar UConnect Hands-Free Communication System by contacting:

877-855-8400

10.0 Trouble Shooting Guide

Issue #1I am having trouble getting

UConnect to work with my wireless phone.

Explanation User Action Additional Support

For full operation, UConnect requires the user to have a BluetoothTM -enabled phone that supports a “Hands-Free” Profile.

Prior to using UConnect with your BluetoothTM -enabled wireless phone, you will need to perform an initial “pairing” of the two devices.

Each wireless phone has various BluetoothTM operations. The wireless phone BluetoothTM

operation must be set to “on.” Difficulty in pairing the two devices may result if the Bluetooth operation is set to “Automatic” (or any other operation except “on”).

The UConnect system must be “on” before it can connect to a “paired” wireless phone.

NOTE: If you have a wireless phone that supports earlier BluetoothTM profiles* (e.g. headset profile), you will be able to carry on hands-free converstaions using UConnect but will not be able to use advanced features such as digit dialing, phonebook dialing, etc.

Consult your wireless phone owner’s manual to ensure your wireless phone is BluetoothTM

-enabled and supports a “Hands-Free” Profile.

If you have a BluetoothTM- enabled phone and have not performed the initial “pairing” of the two devices, refer to the “Pairing Your Wireless Phone with UConnect” section of this manual for assistance.

To check or configure the wireless phone’s BluetoothTM

settings, refer to the wireless phone owner’s manual for instructions.

To test your UConnect System please refer to issue #3 on the following page.

For additional information regarding BluetoothTM enabled wireless phones, contact your wireless phone carrier or UConnect Support @ 1-877-855-8400. Please make note of your phone’s model number prior to calling for assistance

Issue #4I am not sure if I have correctly

paired my wireless phone to the UConnect Hands-Free Communication System.


Prior to using UConnect with your BluetoothTM-enabled phone, you will need to perform an initial “pairing” of the two devices.

To confirm that your wireless phone is correctly paired, check the following:

The wireless phone is “on” and the wireless phone BluetoothTM

operation is “on.”

A solid light next to the

button on the UConnect control pad is “on” indicating that the wireless phone is connected.

Your wireless phone may have an indicator signaling a current BluetoothTM connection exists. (Consult your wireless phone owner’s manual for specific details).

Consult your wireless phone or UConnect owner’s manual to ensure you have correctly completed the “pairing process”.

If any of these indicators are not evident, repeat the initial “pairing process”. (Refer to the “Pairing Your Wireless Phone with UConnect” section of this owner’s manual for assistance.)

If you require additional assistance, contact your local Dodge, Chrysler or Jeep® dealership, your wireless carrier or UConnect Support @ 1-877-855-8400.

18 19

Issue #2I am unable to make calls using the UConnect

Hands-Free Communication System.


In order for the UConnect system to work, your wireless phone must be fully capable of making and receiving calls independent of the UConnect system.

The UConnect system must be operational.

Test your wireless phone by ensuring it is turned “on” and you are able to make and receive calls.

If unable to use your wireless phone, you may have an issue with wireless coverage, account status, or the phone equipment.

NOTE: If your wireless phone signal strength is low, relocating your wireless phone may increase signal strength and improve reception.

To test the operation of the UConnect System, please refer to issue #3 below.

If your phone is not operational, consult your wireless carrier for additional troubleshooting and assistance.

Issue #3I am unsure if my UConnect Hands-Free Communication System is operational.


In order to use the UConnect System, it must have power and be fully operational.

Start your vehicle. Within 3-5 seconds the two lights on the UConnect control pad will flash briefly confirming that UConnect is “on”.

Next, press the

and listen for the “ready” response. This will confirm the unit is functional.

If you require additional assistance, contact your local Dodge, Chrysler or Jeep® dealership or UConnect Support @ 1-877-855-8400.

Issue #5My UConnect Hands-Free Communication System

is having difficulty recognizing words or digits.


The UConnect System uses the latest speech recognition technology. UConnect works best when you talk clearly and in a normal speaking tone.

Speak slightly slower and annunciate all digits/words clearly.

Speak at a normal level.

Try to identify the particular words or digits that the UConnect System has trouble recognizing and practice saying them differently until the recognition improves.

Be aware that certain vehicle environments will be more challenging for voice recognition. These include:

Windows/sunroof open

Road and exterior noise

Higher vehicle speed

Other passengers speaking

Rain and windshield wipers

Defroster/vent fans at high settings

If you require additional assistance, call UConnect Support @ 1-877-855-8400

Issue #6I am experiencing difficulties when entering certain

names into the UConnect Phonebook.


The UConnect System uses the latest speech recognition technology. It is extremely difficult to accommodate all dialects and speech patterns. UConnect users may have to slightly modify their normal speech patterns in order to effectively communicate with the UConnect System.

The UConnect Phonebook may have difficulty recognizing short, single-syllable names. As an alternative, try using the person’s first and last name (example: Instead of “Bill” try “Bill Smith”).

The UConnect Phonebook may have difficulty storing long, multi-syllable names. As an alternative, try to shorten the name, use a nickname, or use first or last names only (example: Instead of “William Johnson” try “Bill Johnson”, or “Billy” or “Johnson”)

Please refer to Troubleshooting Issue #5 regarding voice recognition. You will have better success if you enter names in the phonebook while in a low-noise environment.

If you require additional assistance, call UConnect Support @ 1-877-855-8400

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Chrysler, Jeep®, Dodge, and Mopar are registered trademarks of DaimlerChrysler.

(12/02) ©2002, DaimlerChrysler Motors Company, LLC. All Rights Reserved. Printed in the U.S.A.

www.mopar.com/m_acc_home.jsp

U C O N N E C T O W N E R ’ S G U I D E

A Word About Driver Distraction

DaimlerChrysler recognizes the safety concerns related to driver distraction and is part of a joint government-industry effort to help develop industry guidelines related to driver-focused driving. As personal communications and connectivity rapidly expand, owners will bring new forms of communications with them wherever they go, including their vehicle. The company aims to create an in-vehicle environment in which personal connectivity and safety go hand-in-hand. DaimlerChrysler believes the UConnect Hands-Free Communication System can provide overall safety benefits.

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A Voice-Activated Hands-Free Communication System BOK/Media Systems... · A Voice-Activated Hands-Free Communication System. ... Answering a Call ... • Advanced voice recognition