A. TRAINER’S · PDF fileExcel LTC – Trainer ... important KPI. Therefore, ... Huawei, Agilent, Perodua, Kimberly Clark & many more

Professional Profile of PHANG WAI KHEONG

TRAINER’S BIODATA

A. TRAINER’S BACKGROUND

Name : PHANG WAI KHEONG Nationality : Malaysian Contact no. : 012-5200399 IC Number : 691027-08-5215 Address : No. 30, Persiaran Wira Jaya Timur 17, Taman Desa Kebudayaan 31350 Ipoh Email : [email protected] Website : www.excelltc.com.my

B. ACADEMIC QUALIFICATIONS:

▪ Masters In Business Administration (MBA), 2011, Wawasan Open University ▪ Diploma in Marketing, 1992, Chartered Institute Marketing (CIM), UK

C. SHORT COURSES/SEMINARS ATTENDED :

• Neuro Semantic & Neuro Linguistic Programming (NLP)

• Train The Trainer by Perbadanan Sumber Manusia Bhd (PSMB)

• Train The Trainer by Integrative Learning (M) Sdn Bhd

• SMR Regional Trainers Meet Trainers Conference & Exhibition

• National Achievers Congress

• Planning and Evaluating Effective Advertising

• Sukom 98 Volunteers Training

• Sukom 98 Supervisors Training

• Insurance Professional Training (ITCA Program), AIG

• Success Attitude@Work Program

• A-Star Training Program

• Achieving Leadership Excellence

• District 51 Toastmasters Convention, 2004

• District 51 Toastmasters Convention, 2006

• District 51 Toastmasters International Club Officers Training

• District 51 Toastmasters Leadership Institute Training

• Lego Serious Play Methodology Train The Trainer

E. CAREER EXPERIENCE :

▪ Texchem Consumers Sdn Bhd – Sales & Marketing Executive (1992-1996) ▪ Pinnacle Performance Sdn Bhd - Trainer (1997-1999) ▪ MyOB ExcelFirst – Trainer (2000-2010)


2

▪ Excel LTC – Trainer (2010-Present) F. CAPABILITY OF CONDUCTING TRAINING COURSES

Category Title of Course Language No. of days

Management / Executives

Leadership Coaching Communication Problem Solving Presentation Skills

English/BM English/BM English/BM English/BM English/BM

1 / 2 1 / 2 1 / 2 1 / 2 1 / 2

Supervisory Supervisory Skills Positive Work Attitude Counseling & Guidance Skills

English/BM English/BM English/BM

1 / 2 1 / 2 1 / 2

Clerical Positive Work Attitude BM 1 / 2

Teambuilding One Team, One Dream Building Effective and Synergistic Team Together Everyone Achieves More

English/BM English/BM English/BM

1 / 2 1 / 2 1 / 2

Sales Selling Process Handling tough customers Customer service Marketing based selling Customer relationship management Telemarketing

English/BM English/BM English/BM English/BM English/BM English/BM

1 / 2 1 / 2 1 / 2 1 / 2 1 / 2 1 / 2

Marketing The marketing process Developing marketing plan Marketing management Marketing research Strategic marketing Marketing communications Marketing Innovation

English/BM English/BM English/BM English/BM English/BM English/BM English/BM

1 / 2 1 / 2 1 / 2 1 / 2 1 / 2 1 / 2 1 / 2

G. OTHER INFORMATION / ACHIEVEMENTS:

• Plenary Speaker, International Association of Facilitators (IAF), 1998

• Toastmaster of the Year, YMCA of Ipoh Toastmasters Club, 2005

• District 51, President Distinguished Area, Toastmasters International, 2006

• District 51 Division S Evaluation Speech Contest, 1st Runner-up, 2006

• Distinguished Toastmasters (DTM), Toastmasters International, 2007

• District 51, Area S1 Toastmaster of The Year, 2006/2007

• District 51, Division S Toastmaster of The Year, 2006/2007

• District 51, Area S1 Humorous Speech Contest, Champion, 2007

• District 51, Division S Humorous Speech Contest, 1st runner-up, 2007

• District 51, Division H Evaluation Contest, Champion, 2012

• District 51, Division Governor of the Year 2011/2012


3

Profile

PHANG WAI KHEONG

Phang has accumulated wide experience in the field of management, sales and marketing, managing project teams in driving the CRM strategies over the past two decades. Being a marketer by profession, he was in charge of the sales & marketing division in the fast moving consumer goods where achievement of sales targets is the most important KPI. Therefore, planning a detailed plan and executing the plan has become second nature. Having to train and motivate his sales teams to achieve results, Phang has developed a strong passion for training. As such,

he became a full time trainer 18 years ago. His strength includes his ability to relate the conceptual theory into practical hands-on in real life situation application and combination of activities and learning intervention. He has trained and facilitated many programs for corporate companies that include some of the biggest and well known namely IBM, DHL, Toshiba, Lafarge, Ericsson, Kompakar, Huawei, Agilent, Perodua, Kimberly Clark & many more. He holds a Masters of Business Administration (MBA) from the Wawasan Open University and Diploma in Marketing from Chartered Institute of Marketing, United Kingdom (CIM, UK). He is a Neuro Linguistic Programming (NLP) Certified Practitioner and also a Certified Trainer with Perbadanan Sumber Manusia Bhd (PSMB). He is also a Trained Lego Serious Play facilitator. He is an active member of Toastmasters International. An articulate and fluent speaker, he has participated and won numerous speech contests. He has also conducted workshops from the Speechcraft and Successful Club & Leadership Series and has served in various positions at the club, area, division and district levels. Due to his active participation and achievements, he was awarded the District 51 Area S1 Toastmaster of the Year 2006/2007 and the District 51 Division S Toastmaster of The Year 2006/2007. He was also awarded the District 51 Division Governor of the Year 2011/2012. He holds the title of Distinguished Toastmaster (DTM), the highest accolade bestowed by Toastmasters International. Phang is proficient in both B. Malaysia and English. He always believe that “life is a journey of self-discovery as there is always something new to learn everyday


4

PHANG ’S PROFESSIONAL EXPERIENCE AS A CORPORATE TRAINER

1. AUDREY INTERNATIONAL BHD i) 3-days 2 night program on ‘Building High Performing Organisation’

(3 sessions of approx.35 participants per session consisting of all levels of staff)

ii) 4 sessions of 2-days program on ‘Coaching for Breakthrough Results’ (Approx.30 participants consist of Top management and potential leaders)

2. AJIYA BHD i) 3-days 2 night program on ‘Building High Performing Organisation’

(4 sessions of approx. 40 participants per session consisting of all levels of staff)

ii) 4 sessions of 2-days program on ‘Coaching for Breakthrough Results’ (Approx.30 participants consist of Top management and potential leaders)

3. HITECHNIAGA SDN BHD i) 3-days 2 night program on ‘Building High Performing Organisation’

(5 sessions of approx. 40 participants per session consisting of all levels of staff)

ii) 4 sessions of 2-days program on ‘Coaching for Follow-Up Results’ (Approx. 30 participants consist of Top management and potential leaders) 4. KAJANG PAPER MILL SDN BHD i) 2-days program on ’Teambuilding’ (Approx.25 participants consisting of Factory staff) ii) 2 days program on ‘Effective Communication’ (Approx. 25 participants consisting of Supervisors)

5. TANASHIN (MELAKA) SDN BHD i) 2-days program on ‘Kepimpinan dan Kemahiran Motivasi’ (2 sessions of approx. 20 participants per session consisting of Factory staff)

6. BOXPACK BHD i) 2-days program on ‘Building Effective and Synergistic Team’ (Approx. 20 participants consisting of Factory Staff)

7. WEMBLEY RUBBER PRODUCTS SDN BHD i) 2-days program on ‘Effective Communication’ (Approx. 20 participants consisting of General Staff) 8. NEC SEMICONDUCTORS (M) SDN BHD i) 2-days program on ‘Bimbingan dan Kawalan Prestasi Kerja’ (Approx. 20 participants consisting of Supervisors)

9. MONA INDUSTRIES SDN. BHD i) 2-days program on ‘Kepimpinan dan Kemahiran Motivasi’ (Approx.25 participants consisting of Supervisors)

10. YOUNG MASTERS SDN BHD


5

i) 2-days program on ‘Discover Your Potential’ (Approx. 30 participants consisting of Supervisors and General Staff)

11. LEE HUAT PLASTICS SDN BHD i) 2-days program on ‘Effective Communication Skills’ (Approx. 20 participants consist of Supervisors)

12. KEE HIN INDUSTRIES SDN BHD i) 2-days program on ‘Kepimpinan dan Kemahiran Motivasi’ (Approx. 30 participants consist of Supervisors)

13. ANTAH SCHINDLER (M) SDN BHD i) 2-days program on ‘Building Effective and Synergistic Team’ (Approx. 30 participants consist of executives and general staff)

14. THE STAR PUBLICATIONS BHD i) 2-days program on ‘Performance Improvement and Motivation’ (Approx. 15 participants consisting of general staff)

15. PERNEC CORPORATION SDN BHD i) 2-dayS ‘Effective Presentation Skills’ (Approx. 20 participants consisting of Executives)

16. KAYABA (M) SDN BHD i) 2-days program on ‘Kepimpinan dan Kemahiran Motivasi’ (Approx. 20 participants consisting of Supervisors) ii) 2-days program on ‘Komunikasi Berkesan’ (Approx. 20 participants consisting of Supervisors)

17. SUNWAY GROUP OF COMPANIES i) 1/2-day ‘Managerial Development’ (Approx. 30 participants consist of Executives)

18. MEDITOP CORPORATION MALAYSIA SDN BHD i) 1-day ‘Teambuilding Program’ (2 sessions approx. 18 participants per session consisting of supervisors) ii) 1-day program on ‘Kepimpinan dan Kemahiran Motivasi’ (2 sessions of approx. 15 participants per session consisting of supervisors) 19. FOAMLINE INDUSTRIES SDN BHD i) 1-day program on ‘Together Everyone Achieves More’ (Approx. 30 participants consisting of sales managers and sales executives) ii) 1-day program on ‘Kepimpinan dan Kemahiran Motivasi’ (Approx. 38 participants consisting of supervisors)

20. LAFARGE TILES (PAHANG) SDN BHD i) 1-day program on ‘Motivasi dan Jaya Diri’ (Approx. 40 participants consist of supervisors and factory staff) ii) 2-days program on ‘Sales & Marketing Training’ (Approx. 6 participants consisting of re-designated Sales Officers)


6

21. GOLDEN HOPE PLANTATIONS BHD i) 2-days program on ‘Strategic Problem Solving and Decision Making’ (Approx. 18 participants of managerial staff) 22. LAFARGE ROOFING (M) SDN BHD i) 1-day program on ‘Leaders for Tomorrow’ (10 sessions of approximately 500 participants consisting of factory staff) ii) 1-day program on ‘Customer Service’ (Approx. 16 participants consisting of lorry drivers) iii) 1 day program on ‘Supervisory Skills’ (Approx. 68 participants consisting of supervisors, factory workers)

23. PERCETAKAN KESELEMATAN NASIONAL SDN BHD i) 2-days program on ‘Clerical Development Program’ (Approx. 12 participants consisting of clerical staff) 24. CHUNG HWA PICTURE TUBES (M) SDN BHD i) 1/2-day program on ‘Personal Development’ (3 sessions of approx. 20 participants per session consisting of forklift drivers) 25. UPRIGHT MARKETING SDN BHD i) 1-day program on ‘Power Think’ (Approx. 22 participants consisting of all levels of staff) 27. PEMPENA EXECUTIVE TAXI SERVICE SDN BHD i) 2-days program on ‘Enhancing Professional Image’ (Approx. 30 participants consisting of Tour Assistants)

28. GOODYEAR MARKETING & SALES SDN BHD i) 1-day program on ‘Marketing Based Selling’ (Approx. 40 participants consisting of top management and sales executives)

29. TENTERA LAUT DIRAJA MALAYSIA i) 2-days program on ‘Leadership and Communication’ (Approx. 8 participants consisting of mid-level officers) 30. SEKOLAH MENENGAH SHING CHUNG, SG. SIPUT (U) i) 4 sessions of 1 ½ days program on ‘Basic Presentation Skills’ (Approx. 200 participants consisting of students) 31. HUAWEI TECHNOLOGIES (M) SDN BHD

i) 1-day program on ‘Effective Presentation Skills’ (Approx. 15 participants consisting of project managers) 32. LAFARGE ROOFING (M) SDN BHD i) 2-days program on ‘Enhancing Customer Service’ (Approx. 40 participants consisting of lorry drivers) ii) 1 1/2-days program on ‘Increase Value Through Telephone’ (Approx. 17 participants consisting of all levels of staff)

iii) 1-day Program on ‘Personal Improvement and Motivation’ (Approx. 20 participants consisting of Lorry Drivers)


7

33. UNIVERSITI TEKNOLOGI MARA (UiTM)

i) 2 sessions of 2-days program on ‘Graduates Personal Enhancement Program’ (2 sessions of approx. 140 participants consisting of pre-graduates) ii) 1-day Program on ‘Graduates Personal Enhancement Program’ (2 sessions of approx. 74 participants consisting of Pre-Graduates) 35. UNIVERSITI SAINS MALAYSIA (USM) i) 3 sessions of 2-days program on ‘Graduates Personal Enhancement Program’ (Approx. 40 participants consisting of pre-graduates) ii) 1 day program on ‘Graduates Personal Enhancement Program’ (Approx. 25 participants consisting of pre-graduates) 36. TOSHIBA ELECTRONICS (M) SDN BHD i) 2-days 1-night program on ‘Towards Peak Performance – A Teambuilding

Program’ (7 sessions of approx. 350 participants consisting of Senior Managers, Heads of

Departments, Section Managers, Engineers, Supervisors, Technicians and Grid Leaders)

37. PANASONIC ELECTRONIC DEVICES (M) SDN BHD i) 2 sessions of 1-day program on ‘Problem Solving and Decision Making’ (Approx. 17 participants consisting of Engineers)

38. ELEKTRISOLA (M) SDN BHD i) 2-days program on ‘Building Customers Loyalty’ (Approx. 16 participants consisting of Process Engineers)

39. KINTA PROPERTIES SDN BHD i) 2-days 1-night Teambuilding Program on ‘Together Everyone Achieves More’ (2 sessions of approx. 52 participants consisting all levels of staff)

40. UNIVERSITI MALAYA (UM) i) 3 sessions of 2-days program on ‘Graduates Personal Enhancement Program’ (Approx. 130 participants consisting of pre-graduates) ii) 2 sessions of 1-day program on ‘Pre-Graduates Personal Enhancement

Program’ (Approx. 48 participants consisting of pre-graduates) 41. JEBSEN & JESSEN GROUP OF COMPANIES i) 2-days Program on ‘Supervisory Dynamics’ (Approx. 18 participants consisting of Executives and Supervisors)

42. DHL ASIA PACIFIC SHARED SERVICES CENTER i) 2-days 1-night Teambuilding Program on ‘One FISH in Mind’ (Approx. 133 participants consisting of Finance and Operations staff)

43. NEXTNATION COMMUNICATIONS BHD i) 2-days Program on ‘Leadership and Management’ (Approx. 9 participants consisting of Managers)


8

44. UNIVERSITI ISLAM ANTARABANGSA MALAYSIA (UIAM) i) 2-days Program on ‘Pre-Graduate Personal Enhancement Program’ (Approx. 68 participants consisting of Pre-Graduates) ii) 1-day Program on ‘Pre-Graduate Personal Enhancement Program’ (Approx. 40 participants consisting of Pre-Graduates)

45. UNIVERSITI PUTRA MALAYSIA (UPM) i) 2-days Program on ‘Pre-Graduate Personal Enhancement Program’ (Approx. 100 participants consisting of Pre-Graduates) ii) 1-day Program on ‘Leadership and Communication’ (Approx. 26 participants consisting of lecturers and staff)

46. UNIVERSITI TEKNIKAL MALAYSIA MELAKA (UTeM) i) 2 sessions of 2-days Program on ‘Graduates Personal Enhancement Program’ (Approx. 80 participants consisting of Pre-Graduates) ii) 2 sessions of 1-day Program on ‘Graduates Personal Enhancement Program’ (Approx. 50 participants consisting of Pre-Graduates)

47. SAFELIFE (M) SDN BHD i) 12 sessions of 2 hours per session on ‘Managers Presentation Program’ (Approx. 10 participants consisting of Directors and Managers)

48. POLITEKNIK SEBERANG PERAI i) 2 sessions of 2 days program on ‘Pre-Graduate Personal Enhancement

Program’ (Approx. 120 participants consisting of Pre-Graduates)

49. AGILENT TECHNOLOGIES MALAYSIA i) 2-days program on ‘Problem Solving and Decision Making Program’ (Approx. 21 participants consisting of Engineers) i) 2-days program on ‘Changing Mindset’ (Approx.15 participants consisting of Engineers)

50. MONIER ROOFING (M) SDN BHD i) 1-day program on ‘Safety at the Wheel’ (Approx. 28 participants consisting of Lorry Drivers and Attendants)

51. MR PRINT SDN BHD i) 1 ½ days program on ‘Membina Kerja Sepasukan’ (Approx. 28 participants consisting of Foreign Workers, Administration and

Operations Staff)

52. CRESTRONIC SDN BHD i) 2 sessions of 1 day program on ‘Membina Kerja Sepasukan’ (Approx. 40 participants consisting of Foreign Workers, Supervisors and Operator)

53. ERICSSON MALAYSIA i) ½ day program on ‘Getting to Know You’ (Approx. 32 participants consisting of local and regional executives)

54. KOMPAKAR GROUP OF COMPANIES


9

i) 2 days program on ‘Delivering Impactful Technical Presentations’ (Approx. 16 participants consisting of Technical Executives)

55. UNIVERSITI MALAYSIA SARAWAK i) 2 days program on ‘Graduates Personal Enhancement Program’ (Approx. 44 participants consisting of pre-graduates)

56. CHAROEN POKPHAND FEEDMILLS (BW) SDN BHD i) 2 sessions of 2 days program on ‘Motivation Towards Higher Productivity’ (Approx. 72 participants consisting of all levels of staff based in northern region)

57. POLITEKNIK UNGKU OMAR, IPOH i) 2 sessions of 2 days program on ‘Graduates Personal Enhancement Program’ (Approx. 60 participants consisting of pre-graduates)

58. POLITEKNIK TUANKU SYED SIRAJUDDIN, ARAU i) 2 sessions of 2 days program on ‘Graduates Personal Enhancement Program’ (Approx. 55 participants consisting of pre-graduates)

59. TELEFLEX MEDICAL (M) SDN BHD i) 1 session of 2 days 1 night program on ‘One Team One Mind’ (Approx. 27 participants consisting of MD, Directors and managers)

60. ELKEN SERVICE SDN BHD i) 1 session of 1 day program on ‘Selling Through Telephone’ (Approx. 17 participants consisting of telemarketers)

61. SM SHING CHUNG i) 1 session of 1 day program on ‘Stand Up Speak Up’ (Approx. 49 participants consisting of school teachers)

62. OYL TECHNOLOGY SDN BHD i) 1 session of 2-day program on ‘Win-win negotiation’ (Approx. 15 participants consisting of executives and supervisors)

63. PORTESCAP (M) SDN BHD & PORTESCAP SINGAPORE i) 1 session of 3 days 2 nights program on ‘Together Everyone Achieves More’ (Approx. 57 participants consisting of MD, managers and executives)

64. ADVANCED AUTO SDN BHD i) 1 session of 3 days 2 nights program on ‘SEET Camp’ (Approx. 18 participants consisting of all staffs)

65. PERODUA MANUFACTURING (M) SDN BHD i) 1 session of 2 days 1 nights program on ‘Towards Team Performance’ (Approx. 77 participants consisting of management and staffs of Administration

Department)

66. WELLNESS CONCEPTS SDN BHD i) 1 session of 3 days program on ‘Effective Marketing Skills’ (Approx. 12 participants consisting of marketers and distributors)


10

67. FREESCALE MALAYSIA i) 1 session of 2 days program on ‘English Communication’ (Approx. 23 participants consisting of in-house operator trainers) ii) 1 session of 1 day program on ‘Interpersonal Communication’ (Approx. 16 participants consisting of engineers) iii) 2 sessions of 2 days program on ‘Time & Stress Management’ (Approx. 40 participants consisting of engineers)

68. SANCTUARY HEALTH SDN BHD i) 2 session of 2 days program on ‘Supervisory Skills’ (Approx. 30 participants consisting of supervisors and line leaders)

69. KIMBERLY CLARK i) 1 session of 1 day program on ‘Building Effective and Synergistic Team’ (Approx. 123 participants consisting of sales staffs)

70. PRESTAVEST BHD Area of Trainings (2009):

i) 1 session of 2 days 1 night program on ‘One Team One Dream’ (Approx. 24 participants consisting of all staffs)

71. KAGAYAKU LOGISTICS MALAYSIA SDN BHD

i) 1 session of 3 days program on ‘Sales & Marketing’ (Approx. 16 participants consisting of sales and administrative staffs)

72. TAKO ASTHATIC SDN BHD

i) 1 session of 2 days program on ‘Interpersonal Communication Skills’ (Approx. 12 participants consisting of operators)

73. AVAGO TECHNOLOGIES

i) 1 session of 1 day program on ‘Interpersonal Communication Skills’ (Approx. 36 participants consisting of engineers)

74. SCOPE MANUFACTURING BHD

i) 1 session of 2 days program on ‘Positive Work Attitude’ (Approx. 20 participants consisting of managers and executive) ii) 1 session of 2 days program on ‘Negotiation Skills’ (Approx. 20 participants consisting of managers and executive)

75. INTERSIL SERVICES COMPANY SDN BHD

i) 1 day program on ‘Working Within High Performing Team’ (3 sessions of approx. 45 participants consisting of management and staffs)

76. MITSUMI ELECTRONICS (M) SDN BHD i) 1 session of 2 days program on ‘Supervisory Skills’ (Approx. 20 participants consisting of supervisors and line leaders)

77. LEMTRONICS SDN BHD i) 1 session of 2 days program on ‘Interpersonal Communication Skills’ (Approx. 16 participants consisting of engineers)


11

ii) 1 session of 2 days program on ‘Positive Work Attitude’ (Approx. 16 participants consisting of engineers)

78. SPANSION MALAYSIA i) 1 session of 2 days program on ‘Positive Work Attitude’ (Approx. 20 participants consisting of technicians)

ii) 1 session of 2 days program on ‘Communication Skills’ (Approx. 20 participants consisting of technicians)

79. CELESTICA TAMPOI, JOHOR i) 1 session of 2 days program on ‘High Impact Presentation Skills’ (Approx. 16 participants consisting of engineers) i) 2 sessions of 2 days program on ‘Negotiation Skills’ (Approx. 36 participants consisting of engineers)

80. T-SYSTEMS i) 1 session of 2 days program on ‘Interpersonal Communication Skills’ (Approx. 16 participants consisting of engineers)

81. LAFARGE CEMENT (KANTHAN PLANT) Area of Trainings (2010):

i) 1 session of 1-day program on ‘Building Effective and Synergistic Team’ (Approx. 52 participants consisting of all levels of staffs) 82. INFINEON MELAKA i) 2 sessions of 2 days program on ‘Business Presentation Skills’ (Approx. 30 participants consisting of engineers) 83. CHIN LEAN PLASTICS SDN BHD i) 1 session of 2 days program on ‘Effective Supervisory Skills’ (Approx. 14 participants consisting of supervisors)

84. KEMENTERIAN PENGAJIAN TINGGI, BAHAGIAN AKAUN i) 1 session of 2 days program on ‘Building Effective and Synergistic Team’ (Approx. 42 participants consisting of all levels)

85. DELL MALAYSIA PUTRAJAYA i) 2 sessionS of 2 days program on ‘Business Presentation Skills’ (Approx. 24 participants consisting of engineers)

86. ON SEMICONDUCTOR i) 1 session of 1/2 day program on ‘Teambuilding Program’ (Approx. 40 participants consisting of accounts and finance department) 87. KONTRON PENANG i) 1 session of 2 days program on ‘High Impact Presentation’ (Approx. 20 participants consisting of executives and engineers) 88. CIMB BANK BHD i) 1 session of 1 day program on ‘Customer Service’ (Approx. 20 participants consisting of customer service officers)


12

89. ROCKWELL AUTOMATION ½ day program ON ‘Building Effective and Synergistic Team’ (1 session of approx. 20 participants consisting of all staffs)

90. IBM MALAYSIA

2 days program on ‘Towards Peak Performance’ (2 session of approx. 40 participants consisting of ITS & Sales Team)

91. PRIMERITE SDN BHD 3 days program on ‘Excellent Customer Service’

92. SOUTHERN STEEL BHD

3 days program on ‘Effective Marketing Skills’ 93. UNILEVER MALAYSIA

1 day program on ‘Dealing with customers through Telephone’ 94. CHUAN SIN SDN BHD

2 days program on ‘Dealing with customers through Telephone’ 95. TRN MARKETING SDN BHD

2 days program on ‘Enhancing Customer Service’ 2 days program on ‘Be A Sales Professional’

96. BOUSTEAD SISSONS PAINTS SDN BHD

1 day program on ‘Smart Selling’ 97. CHOO BEE METAL BHD

2 days teambuilding program (2 sessions of approx. 80 staffs consisting of various levels)

98. LBS BINA BHD 6 day program on ‘Managerial Development’

(1 session of approx. 12 middle managers of various departments)

99. MIMOS BHD 2 day program on ‘Present with Power’

(1 session of approx. 25 executives of various departments)

100. UAC BHD 1 day program on ‘Time management’

(1 session of approx. 25 managers and executives of various departments) 101. CAMFIL FARR SDN BHD

2 day program on ‘Be a Great Leader’ (2 sessions of approx. 50 executives and supervisors of various departments)

102. TONASCO (M) SDN BHD 1 day program on ‘Building Effective & Synergistic Team’

(1 session of approx. 40 staffs of the whole company)

103. FABER MEDISERVE SDN BHD


13

2 day program on ‘Effective Customer Service’ (1 session of approx. 30 frontline staffs)

104. VALE MALAYSIA 2 day program on ‘Effective Communication Skills’

(1 session of approx. 25 consisting of managers of various departments)

105. HONG LEONG BANK BHD 2 day program on ‘Effective Managerial Skills’

(1 session of approx. 20 consisting of managers of various branches)

106. YEE LEE BHD 2 day program on ‘Effective Supervisory Skills’

(1 session of approx. 20 consisting of supervisors)

107. TOP GLOVE BHD 1/2 day program on ‘Motivation Skills’

(2 sessions of approx. 60 managers, executives and supervisors of 1 plant)

108. GKN DRIVELINE MALAYSIA BHD 1 day program on ‘Presentation Skills’

(1 session of approx. 24 managers and executives)

109. COMFORI SDN BHD 2 day program on ‘Building Effective & Synergistic Team’

(1 sessions of approx. 42 staffs)

110. BADAN PENGURUSAN HARTANAH JABATAN PERDANA MENTERI 3 day program on ‘Creative Thinking through Lego Serious Play Methodology’

(1 session of approx. 30 staffs)

111. MURATA ELECTRONICS (M) SDN BHD 2 day program on ‘Supervisory Skills’

(1 session of approx. 25 staffs of production department)

112. KTM BHD 2 day program on ‘Effective Negotiation Skills’

(2 sessions of approx. 70 sales staffs)

113. FINISAR MALAYSIA SDN BHD 2 day program on ‘Effective Communication Skills’

(2 sessions of approx. 48 executive staffs)

113. BIDOR KWONG HENG SDN BHD 2 day program on ‘Effective Managerial Skills’


114. LATEXX PARTNERS BHD 2 day program on ‘Towards Peak Performance’


115. AXIATA BHD 2 day program on ‘Creative Thinking through Lego Serious Play Methodology’


14


116. HUAYANG BHD 1 day program on ‘Effective Marketing Strategy’

(1 session of approx. 15 managers and executives of the sales department)

117. LUVATA MALAYSIA SDN BHD 2 day program on ‘Comforace Teambuilding’

(1 session of approx. 30 supervisors of the production department)

118. RESORT WORLD GENTING 2 day program on ‘Casino Managers Conference’

(3 session of approx. 160 casino managers)

119. ASTRO MALAYSIA BHD 2 day program on ‘Creative Thinking through Lego Serious Play Methodology’

(1 session of approx. 30 executives)

120. MINISTRY OF HIGHER EDUCATION MALAYSIA 3 day program on ‘Creative Thinking through Lego Serious Play Methodology’


121. TOYO TIRES MALAYSIA 2 day program on ‘Managerial Certification Program’

(2 sessions of approx. 60 middle managers) 122. XL AXIATA INDONESIA

2 day program on ‘Creative Thinking through Lego Serious Play Methodology’ (1 session of approx. 25 staffs)

123. TOURISM MALAYSIA 3 day program on ‘Comforace Teambuilding’


123. GLOBAL ENTERPRISE INTERNATIONAL MALAYSIA 2 day program on ‘Comforace Teambuilding’

(1 sessions of approx. managerial & executive staffs) 1 day program on ‘Comforace Teambuilding’


124. SARAWAK ECONOMIC DEVELOPMENT CORPORATION 2 day program on ‘Comforace Teambuilding’

(1 sessions of approx. 30 directors and management staffs)

125. TUV RHEINLAND (M) SDN BHD 2 day program on ‘Be A Sales Professional’

(1 sessions of approx. 20 sales staffs)

126. THE COFFEE BEAN & TEA LEAFS 2 day program on ‘Creative Thinking through Lego Serious Play Methodology’

(1 sessions of approx. 30 managers of Malaysia & Singapore operations)


15

Note : The above programs do not include public programs and programs conducted under the Federation of Malaysian Manufacturers (FMM) and Selangor Human Resource Development Centre (SHRDC)

Documents

A. TRAINER’S · PDF fileExcel LTC – Trainer ... important KPI. Therefore, ... Huawei, Agilent, Perodua, Kimberly Clark & many more