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Power. Passion. Partnership.
MTU_ValueCare
MTU_ValueService
A TOGNUM GROUP BRAND
Diagnostic Solutions
Remote Services: Direct access – anytime, anywhere.
Remote Services – a powerful Diagnostic Solution.
How it worksRemote Services incorporates a telemetric device that stores selected information and then transmits it in real time or at predeterminedintervals to an MTU remote server via a mobile phone network. The data can then be accessed via a secure Internet connection. The only thing you need is a computer with Internet access.
Scope of supplyMTU supplies the complete Remote Services package: — Telemetric device— Connection cable and antenna— SIM card for data transmission via the mobile phone network— Installation documentation— Web-based operating instructions— Storage capability on an MTU remote server
All your data are handled with the strictest confi dentiality. We provide a secure infrastructure and user administration via our MTU security design.
Your benefits— Early fault identification, saves valuable service time and assists
quick decisions on operational issues— Prevention of damage, reducing downtimes— Savings on service and repairs— Fast identification of spares needed— Increased engine efficiency— Enhanced transparency of engine performance— Solid foundation for optimum operational planning— Complete, single-source solution— User-friendly handling
Remote Services can be ordered as an option on an MTU engine. If you already have an MTU engine, Remote Services is also available as a retrofit. With our global service network, you will always have a contact close at hand to provide the targeted support you require for your engine.We consider it our duty to provide the very best in service and mainte-nance plans. With this in mind, beyond the technology, we provide you with a range of services perfectly tailored to MTU engines in order to secure their value in the long term.
Remote Services is available for a number of different applications. For detailed information, please contact your local MTU service center.
Diagnostic SolutionsFor daily operational success, it is important to make quick and targeted decisions. The best foundation is to have complete knowledge of your fl eet, your engines and your systems in an easy way. Reporting systems and diagnostic tools become more and more important. MTU knows this and provides you with a powerful diagnostic solution – Remote Services.
Remote Services: keeping business decisions simple Remote Services allows you direct access to the activity of your MTU engines and systems – no matter where you are. With Remote Services you can call up at your convenience all information on your MTU engines and systems on the Internet for analysis. It provides the best foundation for making targeted operational decisions quickly and effi ciently improving performance and your profi t margin by avoiding downtime through early fault identifi cation.
AnalysisRemote Services provides all the vital information you need on your engine including:
Function
Overview
Status
Operating data and live job
Operating hours
Route
Chart
Alarm log
MTU eCall
Position
Tutorial
Description
Locations of the fl eet or individual engines/systems on a satellite or map view
Fleet information at a glance: displays current operating hours, fl eet alarms, etc.
Real-time and historical engine parameters on demand including display of limits
Operating hours overview: daily, monthly, or yearly
Representation of the engine location and the route of the vehicle or vessel on a map or satellite image: daily overview for up to two months in the past
Charts of the desired engine/system parameters
Overview of the current and past alarms
Automatic text messages or e-mail alerts are available at no additional cost
Location of the closest MTU service center to the engine shown on a map
Operating manuals and FAQs are also available as web-based training
Benefi ts
The exact locations of your MTU-powered fl eet are all shown in one view. From there you can easily select individual engines and systems to access specifi c data.
Status of the fl eet gives you a greater sense of security and reduces downtimes.
Real-time detailed analysis is possible for service planners. Together with MTU, service expert analysis up through to development can take place.
Functional evaluation of performance helps you optimally deploy vessels and schedule service and operation.
Here, the exact route of the vehicles or vessels can be traced. Values of the pressures, temperatures, and other engine data can be displayed for any point along the route that the vehicle or ship has taken. This provides highly skilled know-ledge of the operation and helps to make logistical decisions easier, making more effi cient use of service time and optimizing arrangements.
Service planners have the opportunity for detailed analysis. Together with our MTU service staff, expert analyses up through to development is possible.
Detailed error analysis can be done using the alarm log. From there the necessary repairs can be decided on and planned. Even the right spare parts can be obtained using the alarm log. Downtimes can be reduced.
Errors are detected early, so corrective measures can be taken. Service planners can also be notifi ed of any error messages, signifi cantly reducing response times.
Vehicles or vessels with changing routes can directly compare their location with the location of the closest MTU service center. This ensures quick assistance in case of need.
The web application provides support so that the details for operation can be learned quickly and easily.
An example of the visuals from Remote Services showing the status and the route of a mining truck and a vessel.
2 I Diagnostic Solutions I Remote Services: Direct acess – anytime, anywhere.
A TOGNUM GROUP BRAND
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Europe I Middle East I Africa I Latin America, MTU Friedrichshafen GmbH, 88040 Friedrichshafen, Germany, T +49 7541 90 3322, F +49 7541 90 7081, [email protected], www.mtu-online.com I Asien I Australien I Pacifi c, MTU Asia Pte Ltd, 1, Benoi Place, Singapore 629923, Republic of Singapore,T +65 6861 5922, F +65 6861 3615, [email protected], www.mtu-online.com.sg I USA I Canada I Mexico, MTU Detroit Diesel, Inc.,13400 Outer Drive West, Detroit, Michigan 48239, USA, T +1 313 592 7000, F +1 313 592 3883, [email protected], www.mtudetroitdiesel.com
Power. Passion. Partnership.
A TOGNUM GROUP BRANDA TOGNUM GROUP BRAND
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Europe I Middle East I Africa I Latin America, MTU Friedrichshafen GmbH, 88040 Friedrichshafen, Germany, T +49 7541 90 3322, F +49 7541 90 7081, [email protected], www.mtu-online.com I Asien I Australien I Pacifi c, MTU Asia Pte Ltd, 1, Benoi Place, Singapore 629923, Republic of Singapore,T +65 6861 5922, F +65 6861 3615, [email protected], www.mtu-online.com.sg I USA I Canada I Mexico, MTU Detroit Diesel, Inc.,13400 Outer Drive West, Detroit, Michigan 48239, USA, T +1 313 592 7000, F +1 313 592 3883, [email protected], www.mtudetroitdiesel.com
MTU_ValueCare
MTU_ValueService
Diagnostic Solutions
Remote Services: Direct access – anytime, anywhere.
