Annexure A

303

Managerial questionnaire

A survey on employee training and development practices in public and

private hospitals

Target respondents: To be completed by managerial level employees in the public and private

hospitals.

Purpose: The information gathered through this questionnaire will be used as a part of empirical

research into employee training and development practices in public and private hospitals in

PCMC area. The research is conducted for the completion of doctoral research (for PhD-Human

resource management)

Confidentiality: Please note that the responses you provide are completely anonymous and

confidential. The research outcome and report will not include reference to any individuals. The

compiler of questionnaire has sole ownership of completed questionnaire and the questionnaire

will be destroyed after completion of the research.

Type of Hospital: _______________________________________________

Section A: Demographic profile

1. Gender

a. Male b. female

2. What is your age group?

a. 20-29

b. 30-39

c. 40-49

d. 50-59

e. 60 &Above

3. What is your preferred language of instruction?

a. Marathi b. Hindi c. English

4. What is your highest qualification?

a. Diploma

b. Graduate degree

c. Post graduate degree

d. Doctoral degree

5. What is your organizational tenure (years)?

a. <2year

b. <5year

c. <8 year

d. >10year

Annexure A

304

Section B: Training and development practices

(Q. 8, 9, 10, 11, 13 and 15 put Yes=1, No=2, partially=3 in the given box)

6. Is training department present in your hospital?

a. Yes b. No

7. Is there any special library for hospital staff?

a. Yes b. No

8. What are the stated objectives of your hospital regarding training and development?

a. Individual growth

b. Departmental growth

c. Organizational growth

d. Patient satisfaction

9. How hospitals identify training needs?

a. Organizational analysis

b. Operational analysis

c. Person analysis

d. performance analysis

10. Why do you decide training is needed at particular time?

a. Sickness/ injury report

b. New working practices

c. Regulatory requirements

d. Patients’ dissatisfaction

11. Which type of training is given to hospital staff?

a. On job training b. Off job training

12. Does your hospital (or the training agency) conduct any evaluation to determine the

effectiveness of the training received?

a. Yes by the

hospital

b. Yes by the

trainer

c. No

13. How employees are elected to go on training courses?

a. Selected to go on training course b. Mandatory training course

14. How often after starting with the hospital work are new recruits given training?

a. No training is

given

b. Immediately

after joining

c. After 15 days

15. Is there any special training provided to managerial level

a. Stress management

b. Team development

c. Personality development

d. No training

16. What does training involve?

a. Full time course. b. Part time course

Annexure A

305

17. In your view, how often should technical training offered to your employees?

a. Monthly

b. Bimonthly

c. In every six months

d. Annually

18. What are the overall findings of feedback?

a. No change b. Skill

improvement

c. Confidence on

particular task

19. How do you measure effectiveness of training? Please specify.

a. Patient satisfaction

b. Sickness absence

c. Cost benefit analysis

d. Staff morale

Section C: where; 1 = strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5= strongly agree

Sr.

No. Skill items 1 2 3 4 5

20. Training needs are regularly assessed at your hospital.

21. Hospital designs annual training budget.

22. Hospital imparts advance training at reputed institutes/hospitals.

23. Trainees are selected on the basis of their education and experience.

24. Trainees are selected on the basis of their past performance.

25. Hospital has designed training policies.

26. There is skilled employee shortage in your hospital.

27. Hospital assesses training progress towards achieving personal and

departmental training goals

28. Training courses are evaluated as hospital conducts formal

feedback sessions and receives feedback from employees.

29. Employees were less confident and less skilled before undergoing

training program.

30. Employees were not happy with their job before directed for

training.

31. Training and development practices have resulted in increased

encouragement and contentment level of employees.

32. Employees were not working correctly before undergoing training

33. Employees are working efficiently after attending training course

34. Training and development practices have improved knowledge and

skills of employees.

35. Training and development practices help to change behavior of

Employees.

Annexure B

306

Non-Managerial questionnaire

A survey on employee training and development practices in public and

private hospitals

Target respondents: To be completed by Non managerial level employees in the public and

private hospitals.

Purpose: The information gathered through this questionnaire will be used as a part of research

into employee training and development practices in public and private hospitals in PCMC area.

The research is conducted for the completion of doctoral research (for PhD-Human resource

management)

Confidentiality: Please note that the responses you provide are completely anonymous and

confidential. The research outcome and report will not include reference to any individuals. The

compiler of questionnaire has sole ownership of completed questionnaire and the questionnaire

will be destroyed after completion of the research.

Type of Hospital: _______________________________________________

Section A: Demographic profile

1. Gender

1. Male 2. Female

2. What is your age group?

a. 20-29

b. 30-39

c. 40-49

d. 50-59

e. Above 60

3. What is your preferred language of instruction?

a. Marathi b. Hindi c. English

4. What is your highest qualification?

a. 10th Pass

b. 12th Pass

c. Diploma/ Certificate course

d. Graduate degree

5. What is your organizational tenure?

a. <2year

b. <5year

c. <8 year

d. >10year

Annexure B

307

Section B:

6. Do you think training is necessary for you?

a. Yes b. No c. Partially

7. Do you think any change is needed in the present training and development system?

a. Yes

b. No

c. Partially

required

8. Have you ever been exposed to training earlier in any other hospital?

a. Yes b. No

9. According to you which training is more important-

a. Behavioral b. Technical c. Both

10. According to you what should be the tentative/ convenient time for training?

a. Morning b. Afternoon c. Evening

11. According to you what is purpose of training?

a. Enhance knowledge/skills b. Carrier orientation

12. In the last one year how many training programs you have attended?

a. 1 b. 2 c. 3 d. 4

13. To whom training is given more in your hospital?

a. Senior staff

b. Junior staff

c. Newly joined staff

d. Based on the requirement

14. What are all the important barriers to training and development in your hospital?

a. Time

b. money

c. c. lack of interest of the staff

d. Non availability of the skilled trainer

15. What are the general complaints about training sessions?

a. Take away precious time of staff

b. Too many gaps between the

sessions

c. Training sessions are unplanned

d. Boring and not useful

16. Does the training programmer educate the trainee regarding the whole training program

before actual training starts?

a. To some

extent

b. To large

extent

c. To small

extent

17. Do you participate in any government subsidized training programs?

a. Yes b. No

Annexure B

308

18. Are you permitted time-off from work to attend training?

a. Yes, with pay

b. Yes, without pay

c. No, only after work hours

d. No, only in special case

19. Format of training interested in (Please select ALL that apply)

1. Workshops

2. Classes

3. Briefings

4. Simulation

5. Audio/Video

6. E-learning

Section C:

1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5= Strongly agree

Sr.

No. Skill items 1 2 3 4 5

20. Employees get the opportunity to discuss training and development

requirements with their seniors.

21. Hospital has provided employees with training opportunities enabling to

extend your range of skills and abilities.

22. Training and development system in your hospital is superior.

23. Enough practice is given during training session and training duration is

sufficient for getting appropriate knowledge.

24. You are contented with the method of training and the trainers.

25. You learned the technical skills through training program and have good

impact over your technical hand.

26. Employees learned the behavioral skills through training program and

using learnt behavioral skills on job.

27. Before training it was difficult for you to work effectively.

28. Before training you were less confident and not having proper knowledge.

29. Before training you were disgruntled with your job and mostly dependent

on your senior staff.

30. Training enabled you to be self sufficient more quickly.

31. After training you feel confident and you can handle your own work.

32. After training you need less time to finish your work.

33. After training you are able to perform higher level task.

34. You liked the training program conducted in the hospital.

35. You are contented with the amount of support, guidance and overall

quality of training you receive.

Annexure C

309

Managerial Interview Questions

A survey on employee training and development practices in public and private hospitals

Purpose: The information gathered through this questionnaire will be used as a part of empirical

research into employee training and development practices in public and private hospitals in

PCMC area. The research is conducted for the completion of doctoral research (for Ph.D -

Human resource management)

SECTION A: General information

1. Name of the hospital

2. Type of the hospital:

a. Public

b. Private

3. Nature of Hospital:

a. General

b. Special

4. Teaching Hospital:

a. Yes

b. No

5. Year of establishment

6. Governing Body particulars

7. No. of administrative staff

8. No. of departments

9. No. of departmental Heads

10. No. of doctors (cadre- wise)

11. No. of wards

12. No. of nursing staff

13. No. of paramedical staff

14. No. of students (If teaching hospital)

15. No. of patients (Per day)

a) Outpatient b) Inpatients

16. Number of beds

Annexure C

310

17. Rate of bed occupancy per month

18. Equipment available

SECTION -2

Vision, Mission and objectives of the hospital:

19. What are the aims and objectives of the hospital?

20. What is the mission of the hospital?

21. What are the long term objectives of the hospital?

22. What are the current (short term) issues faced by the hospital?

23. Give the organizational chart of the hospital.

24. To what extent are the management and decision making process decentralized?

Facilities:

25. Number and kind of wards present:

Yes

No

Medical

Surgical

Pediatric

Heart

Orthopedic

Gynecology

Emergency

Nephrology

Neurology

Neurosurgery

ENT

Eye

CCU

ICU

Maternity/ (New Born)

Delivery room

Operating room

Skin

Others---

26. Ambulance and duty driver facilities Yes

No

Ambulance

Ambulance driver

If yes please specify number

Annexure C

311

27. Medical and paramedical services offered Yes

No

Outpatient. S

Emergency S.

Clinical Lab.

Blood bank

Diagnostic X Ray

Radio therapy

Nuclear Medicine

Drug Store

Physiotherapy

Others

28. Educational and Research Facilities: Yes

No

Library

Conference hall

Research center

Educational development Center(EDC)

Internet

Medical records center

Hospital Information System (HIS)

Others…..

29. Other Public Facilities: Yes

No

Gift shop

Book shop

Florist’s shop.

Cafeteria /snack Bar

Drinking water fountains

Waiting room

Pay telephone

Others……..

30. Nurses: Yes

No

Matron

Supervisor

Head nurse

Staff nurse

Midwife

Annexure C

312

31. Technical; Medical Staff Yes

No

General Surgeon

Gynecologist

General Physician

Pediatrician

Orthopedist

Anesthetist

Ophthalmologist

Nephrologists

Neurologist

Neurosurgeon

ENT-Surgeon

Nephrology Surgeon

Radiologist

Cardiologist

Dermatologist

Pathologist

Internist

Pharmacologist

Infection Dr.

Psychiatrist

Dentist

Physiotherapist

Others

32. Number and kind of Employment of Nurses: Yes

No

Full time

Part time

Per diam

Permanent

Temporary

Contract basis

Annexure C

313

33. Paramedical Staff:

Yes

No

Lab. Tech.

Radiology Technician

Operation room Tech.

Anesthelogist. Tech.

Dietician

Others…

34. Non Technical (Non-medical staff): Yes

No

Clerical staff

Manual and other staff

35. Management

Yes

No

Director /Chief Executive officer.(CEO)

Administrative manager

Director of Nursing/ Matron

Annexure D

314

Limitations of the study:

Major limitations for carrying out this study are as below:

1. This study is limited to six hospitals in Pimpri Chinchwad municipal corporation area.

2. The results were only highlighted during the research period 2010-2013.

3. The length of both the questionnaires is around 35 questions each.

4. The collective respondents are analyzed by random sampling technique and the results of

the questionnaire are documented.

Annexure E

315

Scope for further study:

Based on the research findings there could be number researches can be carried out. International

level, national level, state level and city level research can be carried out on training and

development programs of hospital employees. The possible areas for future research in this area

are as follows:

1. Research on training and development programs of employees working in intensive care

unit or some specialized wards can be carried out in metropolitan cities in India like

Bangalore, Chennai, Ahmadabad, Mumbai, Pune, Hyderabad, Kolkata etc.

2. A comparative study can be carried out on the work stress among hospital employees in

public and private hospitals in India. The study is needed on employee retention practices

in hospitals and related factors.

3. The performance and productivity levels of hospital employees in the existing work

environment, the quality of work environment and patient satisfaction in the hospitals

could also be studied.

4. A comparative research on quality of work life of nurses in public and private hospitals

could be taken up. A research can be carried out on to study impact of various factors

such as hospital culture, environment, quality of work life, employees’ behaviour on

patient satisfaction. A research can be carried out on employee expectations as well as on

patient expectations and patient perception.

5. Research on training and development programs of employees working in various other

sectors such as banks, firms, automobile company’s etc. can be carried out.

Annexure F

317

“Training Programs of Nurses Working in Intensive Care Unit”

*Snehal Pande and B. D. Kolekar

Dr. D. Y. Patil Vidyapeeth, Global Business School and Research centre, Survey No. 87/88,

Mumbai-Pune Bypass Express Way, Tathawade, Pune - 411033, Maharashtra, India.

Fax No. (020)27420010

Mobile No. +91 8975764542

Telephone No. + 91-20-65101870 / 65101871

*Correspondence author: E –mail ID – kedarsnehal07@gmail.com

Abstract: An intensive care unit is a specialized area of a hospital where patients’ serious

illnesses or injuries receive special medical and nursing care. ICU nurses are highly

knowledgeable and skilled health care professionals that work in an ICU in association with

members of the hospital team to provide optimum patient care. The purpose of critical care

training is to enhance patients’ safety. ICU nurses need critical care specialist training to work

effectively in intensive care unit. Hospitals may be incapable to appoint intensivists because of a

deficiency of available trained staff. Nurses in specialty training for intensive care and

emergency nursing must be trained in ICU under the supervision of sufficient training

employees. They should not be seen as alternate for regular intensive care nursing staff but may

be progressively assigned to patient care according to their actual intensity of training. The aim

of the present research is to study training practices for ICU nurses followed in selected hospitals

in Pimpri-chinchwad municipality corporation area. This study gives idea about various critical

care nurse training programs carried in the ICU section of hospital. Hospital management should

design training budgets and training programs which help to enhance the knowledge and skills of

its ICU nurses. The findings of this research focus on a variety of critical care training programs

adopted by hospitals.

Keywords: Training, Nurses, Hospital, ICU

______________________________________________________________________________

IJARMSS

International Journal of Advanced Research in Management and Social Sciences

Volume 2, Issue 6, June 2013

ISSN: 2278-6236

Annexure F

318

“Manpower Training and Development: A Case Study of Hospitals in PCMC

Area”

*Snehal Pande and B. D. Kolekar

Global Business school and Research centre, Survey No. 87/88, Mumbai-Pune Bypass Express

Way, Tathawade, Pune - 411033, Maharashtra, India.

Fax No. (020)27420010

Mobile No. +91 8975764542

Telephone No. + 91-20-65101870 / 65101871

*Correspondence author: E –mail ID – kedarsnehal07@gmail.com

Abstract:

The aim of the present research is to study manpower training and development practices

followed in selected hospitals in PCMC area. This study gives idea about various training and

development programs carried in the hospital and focuses on employees’ expectation and

involvement in such type of training program. Factors that can affect the effectiveness of training

and development practices in the hospitals include, lack of support from top management and

peers, employees’ individual attitudes, job-related factors and also the deficiencies in training

practice. The purpose of training and management development programs is to improve

employee capabilities and organizational capabilities. Hospital management should design

training budgets and training programs which help to enhance the knowledge and skills of its

employees. Training investment is returned in the form of more productive and effective

employees. Training and development programs may be focused on individual performance or

team performance. The creation and implementation of training should be based on training need

analysis. Information obtained could be useful for improvement of training and development

practices in hospitals. The findings of this study give idea about various training and

development methods adopted by hospital in PCMC area. The study would give idea about type

of training provided to hospital employees and its benefits.

Keywords: Training, Development, Hospital

______________________________________________________________________________

Annexure G

319

Resources used for study and expenditure:

Item Expenditure (Rs)

First Year

2010-2011

Second Year

2011-12

Third Year

2012-2013

(i) Survey and Travel 4,000/- 8,000/- 8,000/-

(ii) Computer facility 40,000/- 2,000/- 2,000/-

(iii) Contingency (including special needs) 5,000/- 5,000/- 15,000/-

(iv) Books and Journals 2,000/- 5,000/- 2,000/-

(v) IBM SPSS software 2,000/- 2,000/- 2,000/-

53,000/- 22,000 29,000/-

Total 1,04,000/-

(vi) Research paper publications 5000/-

(vii) Conferences 5000/-

(viii) Fees for Ph.D course (2010 -2014) 80,000/-

Grand Total 1,94,000/-

Annexure H

320

Impact of research and other managerial implications:

This study made a contribution to a major issue i.e. shortage of trained labour work force in

hospitals and related problems faced by hospital staff and patients. This also suggests

restructuring the training and development system in the hospital for developing trained and

skilled labour workforce. This study is helpful to both hospital administrators and hospital

employees since it reveals the analysis of training and development practices in public and

private hospitals through various dimensions.

Annexure I

321

Consent letter from the Hospitals

Sr. No. Content Page No.

1. Permission letter of Pimpri Chinchwad Municipality

Corporation

322

2. Consent letter of study hospitals 323 - 328

a. Yashwantrao Chavan Memorial Hospital, Pimpri 323

b. Padmashree Dr. D. Y. Patil Medical College, Hospital

and Research Centre, Pimpri

324

c. Moraya hospital, Chinchwad 325

d. Talera hospital, Chinchwad 326

e. Dhanwantari hospital, Akurdi 327

f. Akurdi municipality hospital, Akurdi 328

Annexure J

329

286

Patient feedback form

(To be completed by patients/ patients’ family members)

Name: __________________________ Department: ________________

Number of days admitted: _____________ Date: ______________________

Sr.

No.

Items Very

Poor

Poor Fair Good Very

good

Overall quality of hospital service

1. Hygiene in the hospital

2. Generosity of the hospital staff

3. Willingness of the hospital staff towards

patient care

4. Knowledge and Skills of hospital staff

towards overall treatment

5. Response in case of emergency

6. Patient admission and discharge procedure

Knowledge and skills of hospital staff towards their job work

7. Doctors

8. Matron/ Sister/Nurses/Aaya/Ward boys

9. Technical staff

10. Administration staff

Behaviour of hospital staff with patients

11. Doctors

12. Matron/ Sister/Nurses/Aaya/Ward boys

13. Technical staff

14. Administration staff

Additional comments:

____________________________________________________________________________

____________________________________________________________________________

Annexure F

316

Published Papers

Sr.

No.

Name of the Journal

ISSN / ISBN

code

Title of Research Paper Year of

Publication

1. International journal of

advanced research in

management and social

sciences. (IJARMSS)

2278-6236 “Training Programs of Nurses

Working in Intensive Care

Unit”,

Jun.,2013

Vol.2,

Issue 6

2. ‘Advances In Business &

Management Techniques’

PCMRD

ISBN

978-81-

909897-3-2

“Manpower Training and

Development: A Case Study of

Hospitals in PCMC Area”

Jan.,2013

Authors : Snehal Pande & Dr. B. D. Kolekar

283

Training Needs Assessment Format

(To be completed by trainee)

Name: __________________________ Department: ________________

Hospital: ________________________ Date: ______________________

1. What skills have you developed in the course of your academic and/ or professional career

upto now? (Provide information regarding the workshops, modules, courses, professional

experience that helped you to develop your skills.)

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

2. What skills do you need to improve your performance?

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

3. Topics you would like to include in the next training.

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

Additional comments:

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

284

Training evaluation format

(To be completed by trainee)

Name: __________________________ Department: ________________

Hospital: ________________________ Date: ______________________

Training title: _______________________________________________________________

Name of the trainer/ training agency: ___________________________________________

Sr. No. Items Yes No Somewhat

Training Content

1. Does the training course meet your needs and

learning objectives?

2. In your opinions, does the training course

content practical and useful to your work?

Trainers quality and performance

1. Does the trainer have a good knowledge of

topic?

2. Does the trainer have well practical experience

with the topic?

Training methods and techniques

1. Does trainer have used a variety of methods and

techniques of training?

2. Does trainer has given enough time allocation

for group work activities and group discussions?

Training Organization

1. Do you get pre information regarding training

and training material?

2. Does the training provide enough time and

proper room layout?

285

Overall rating : 1= poor - - - - - - - - - - - - - - - - - - - - - - -- -10 = Outstanding

Sr. No. Items 1 2 3 4 5 6 7 8 9 10

1. Training course content

2. Training quality

3. Trainer

4. Training methods

5. Training organization

6. Training facilitation

Comments of participants:

1. What aspects of today’s training need to be changed or improved? Why?

___________________________________________________________________________

2. How will you apply what you’ve learned in this workshop to your job? Please provide at

least two specific examples.

___________________________________________________________________________

Additional comments:

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________