A subsidiary of KGI Holdings (Pty) Ltd.

Based in the home of world renowned statesmen and women and nobel peace prize winner Mr NelsonMandela (Madiba). A land steeped in deep culture with a proud heritage!

KGI | BPO is the only Level one BBBEE BPO in South Africa. Our mission is to optimize and monetize resourcesuniting with the national agenda in the fight against unemployment & poverty.

KGI | BPO sets out to join in the national agenda for economic emancipation.

Our ethos is based on Sustainable Profitable Partnerships “Born in Africa to serve Africa led by Africans”

KGI | BPO Business ProfileOptimum Ministerium Process Optimization

1. Our Leadership Team

2. KGI | BPO Location

3. BPO Economy

4. KGI International BPS

5. South Africa as a BPO destination

6. KGI | BPO People strategy

7. KGI Technology

8. Key Services by sector

9. KGI Business Process model

10. KGI Engagement Model

Chairman: M Ngoasheng | CEO: A Eckersley (SA) MIODSA | Director: T Nyembezi | Legal: Britain Renecke | Auditors: Massyns & Ass | BBBEE Level 1

Table of Content

www.kgiholdings.co.za

1 | Page

KGI Leadership Team

KGI | BPO, based at the East London IDZ, a Strategic Economic Zone & world class manufacturing site, supporting Mercedes Benz South Africa’s JIT build of C-Class for export to Australasia.

The IDZ is strategically situated across the road from the East London Airport with regular flights to the major domestic routes.

In addition, we have access to major transport and shipping routes within the Eastern Cape providing seamless links to domestic, SADC and global markets through three ports and three airports.

KGI | BPO Location

2 | Page

The East London IDZ has world class technology Infrastructure purpose built for the robust demands of global manufacturers based within the Zone.

The infrastructure support, quality school, high standard of living at affordable prices makes East London a city of choice offering excellent quality of life.

The Eastern Cape is rich in primary energy sources such as wind, solar, hydro and bio-energy.

We have 800kms of un-spoilt picturesque coastline, malaria –free parks and reserves, diverse wildlife, a mecca for outdoor enthusiasts and adventure seekers.

3 | Page

BPO Economy Outsourcing entails the contracting out of business processes to external parties, either

domestically or offshore. In 2016, the global market size of outsourced services was just short

of 76.9 billion U.S. dollars. The largest share of global outsourcing revenue was generated in

Europe, the Middle East and Africa (EMEA) in 2016 at 38.3 billion U.S. dollars.

South Africa is one of the most stable economies on the African continent. The country

exhibits several indicators of a developing economy, such as well-grown primary, secondary

and tertiary sectors and non-dependency on agriculture. The manufacturing, mining and

service sectors are the largest contributors to the country’s GDP. According to The Global

Competitiveness Report (2013-2014), South Africa continues to be considered one of the

preferred offshore destinations in Africa.

KGI |BPO is located in one of the emerging

destination for BPO business in South Africa, the

eastern Cape province. Located at the East

London IDZ. KGI | BPO enjoys the privilege of a

world class infrastructure with access to a large

multi skilled workforce complimented by the

four leading universities and Technical Vocational

Education(TVET) colleges on our doorstep.

English

Inbound Calls: dedicated

agent for end user

operational queries,

breakdown support. Repair

and replacement of parts

and out of box failures.

Outbound calls: to provide

Sales Lead Generation, Lead

Qualification, Needs

Assessment, Proposal and

Sales.

SA Languages

French / Deutsch & Arabic

KGI International BPS

KGI |BPO international has an established relationship with French and

Arabic speaking countries. This has enhanced our international business

engagements and opportunities for our clients in Francophone countries

and the Arab world across the globe. The objective is to promote

investment opportunities to North Africa, Middle East and Gulf Countries.

In addition to English and other local vernacular languages we are also

able to support in other languages as per client requirements. 4 | Page

• Mature domestic markets

• World-class strengths in financial and legal domains

• Large experienced pool

• Large scale English language talent pool

• UK market preferred English accent

• Cultural affinity with UK

• Attractive investment climate and strong public sector support

• Rapidly improving telecoms

• Political and social economic stability

• Cost saving of at least 50%

• Market leading incentives

• Narrowing cost differential with low-cost location

• First world infrastructure • Superior quality of life

for expats• Time zone similarities

and ease of access

South Africa as a BPO Destination

5 | Page

SKILLS DEVELOPMENT TALENT MANAGEMENT TRANSFORMATIONVALUE CREATION

KGI BPO people strategy is

informed by its people

centric value proposition

our people approach is

based on four (4) strategic

pillars which encompass

Transformation, Skills

Development, Value

Creation and Talent

Management. The KGI

BPO talent attraction and

acquisition ensures that

we tap into high

performing talent whilst

also

been able to ensure that

career upward mobility

for our Human Capital is

a reality leveraging

Shadow Match. The

Eastern Cape region

being a hub of learning

has been strategic for KGI

BPO in that it is

surrounded by four

institutions of higher

learning this further

strengths KGI BPO to be

an employer of choice

within the region.

People Strategy

6 | Page

Discover superb beaches on

the Sunshine Coast (the

coastal route between St

Francis Bay and East London)

or travel further north the

lush sub-tropical rolling hills

and secluded beaches of the

Wild Coast (between the

Mtamvuna River in the north

and the Great Kei River to

the south). Providing Expats

and locals with supurb

tranquility and an alternative

quality of life.

Our connectivity currently operates on a fibre connection

shared across a state-of-the-art Omni-Channel platform that

has the flexibility to deliver world class customised solutions

across print and digital media channels that are engaging and

scalable.

Our robust security feature is complimented with the following,

Intrusion Prevention (IPS), Dedicated VOIP channel, Back-up

Generators, Application Control, Data Leak Prevention. Secure

Wi-Fi.

Our data centre uses a Tier 3 technology layout which is a

standardized methodology and has Dual-powered equipment

guaranteeing 99.982% availability for the utilization for our

clients.

Our Technology

7 | Page

• Inbound and Outbound

omni-channel

• Big data management

• Best Time to Call

• Best Number to Call

• Enterprise Compliance

• Chatbot & Chatbox

• Analytics Decision Engine

Comment puis-je vous faire sourire aujourd'hui

☺

كيف أجعلك تبتسم اليوم

☺

KGI BPO Application

8 | Page

KGI | BPO Services by Sector

9 | Page

Omni- Channel Services

across Sectors

• Inbound Customer Support & general Enquiries

• Outbound Sales • Loyalty • Document management • Legal processes • Billing • Credit control • Debtors management • Application & Document

processing • Back Office support• Technical support • Marketing • Disaster recovery

English

Local Languages

Arabic

French

Deutsch

ICT

Property

Utilities

Telecom

Health

LogisticsPublic

Financial

Tourism

•Sign MOU

•Agree Commercials

Acceptance of Proposal

•Path Mapping “ As Is to Intended”

•Solution Design

•Phased Approach: POC, Operations, Optimize

Stakeholder workshops

•Change Management

•Documentation

•Recruitment

•training

Execution

•Quality Evaluation

•AdjustmentMonitoring

•Continuous improvementOptimization

•SLA’s

•FTE hours

•Billing

•payment

Monthly recon

KGI | BPO Business Management Model

KGI | BPO Engagement Model

10 | Page

Through Collaboration we can achieve more:Connect with us

Write Usinfo@kgiholdings.co.za

www.kgioldings.co.za

www.linkedin.com/company/kgi-holdings

Visit UsELIDZ, Lower Chester road,

Sunnyridge, East London

5201

Call Us

+27 (0) 65 664 7351

+27 (0) 43 101 0196