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A simple guide for Customers on how to use RPW Online

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HHooww ttoo UUssee RRuurraall PPaayymmeennttss WWaalleess OOnnlliinnee The purpose of this document is to give you step-by-step instructions on how to use RPW Online. Below you will see the contents page which has clickable links for ease of use. You will also find ‘Back to Contents’ links at the end of each section so you can easily move from one instruction to another. The Welsh Government produces this Guide in Welsh and English as required under the Welsh Government Welsh Language Scheme. Should you require a copy of this Guide in the alternative language, you can access it from our Welsh Government website www.wales.gov.uk/RPWonline by selecting the language switcher at the top of the page and re-opening the document. If you are having problems or are unable to access our website, please contact the RPW Online Helpdesk on 0300 062 5004 or email RPWOnline@Wales.gsi.gov.uk

Contents: Page:

RPW Online 3

My Online Account 3

Online Preferences 3

Manage Agents/Farming Unions 6

o Add New Agent/Farming Union 8

o Modify Agent/Farming Union 13

o Reject Agent/Farming Union 16

o Un-Reject Agent/Farming Union 18

o View History 20

Agent/Farming Union/Industry Adviser Roles 22

Useful Links 23

Services available through Government Gateway 23

Other Services 24

Disclaimer

The purpose of this guide is to help you use the Rural Payments Wales Online service. This Guide has been divided into sections with detailed step by step instructions. As the Rural Payments Wales Online facilities are being developed in phases this Guide will change from time to time. Produced by the Welsh Government

©Crown copyright 2013

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RPW Online

My Online Account When you select the ‘My Online Account’ menu option you will get a list of options to choose from.

Back to Contents

Online Preferences When the ‘Online Preferences’ menu option is selected you will see the following page:

You can amend your ‘Online Preferences’ at any time by selecting the ‘Update this information’ button.

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Once you have selected the ‘Update this information’ button, amend and/or enter your details as required.

You will also find a useful section informing you about ‘Online Preferences’ and why you need to choose them.

Please Note: If your account has been put on Restricted

Block, you will see this message. Restricted Block will not prevent you from accessing your online account, but you will be restricted to view only access on all but the ‘Documents’ and Messages menu option.

The ‘Update this information’ button will not show if your account has been put on

Restricted Block.

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Back to Contents

Once you have entered your information, select the

‘Save Changes’ button.

RPW Online will save your changes and take you back to your ‘Online Preferences’ page, which will be updated with your amendments.

If you decide you no longer wish to amend your ‘Online Preferences’, simply select the ‘Cancel’ button.

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Manage Agents/Farming Unions When the ‘Manage Agents/Farming Unions’ menu option is selected, you will see the following page:

There are several changes to this area. Firstly, the viewing of your Agents/Farming Unions and the managing of their Roles has now been merged under one area. You should now find it easier to use.

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Back to Contents

You have an ‘Add New’ button, to add a new Agent/Farming Union association.

Your current Agent/Farming Union association will be displayed in a boxed area. This box will give you:

1. The Agent/Farming Union Association Status.

2. The Agent/Farming Union Roles (allocated by you).

3. The Agent/Farming Union Trading Title and CRN.

You have a ‘Modify’ button, to amend the Roles for your Agent/Farming Union association.

There is also a ‘View History’ button, which will allow you to see the history of any changes to your Agent/Farming Union’s roles.

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Add New Agent/Farming Union When the ‘Add New’ button is selected you will see the following page:

Enter the CRN for the Agent/Farming Union you wish to create an association with. Your Agent/Farming Union will

be able to tell you their CRN.

Once you have entered their CRN, select the

‘Search’ button.

If you decide you no longer wish to add a new Agent/Farming Union,

simply select the ‘Cancel’ button.

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Once you have selected the ‘Search’ button you will see the following page:

The Agent/Farming Union CRN you searched will populate for you with their Trading Title.

You will also find a useful section informing you about Online Roles and why you need to choose them.

If it is wrong you have the option to change the CRN.

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Please Note the Following:

The Submit Claims role is only applicable for agents when allocated. Farming Unions and Industry Advisers will not be able to submit claims online on your behalf.

The 2014 SAF is planned to be available for completion online.

Click on Yes to allocate your Agent/Farming Union with the Roles you wish them to

have.

Leave the dot in No for roles you do not wish them to have. If you select Yes and then change your mind, click on

No to put the dot back.

Once you have allocated the Roles, select the ‘Add’ Button.

If you decide not to add the association, simply select the ‘Cancel’ Button.

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After selecting the ‘Add’ button, your screen will refresh and your new Agent/Farming Union will now be showing in numerical CRN order on your ‘Manage Agents/Farming Unions’ page.

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Back to Contents

Your new Agent/Farming Union association status will now be showing as ‘Awaiting Agent/Farming Union Approval’.

Once your Agent/Farming Union has Approved the association, the status will change and show as ‘Approved by Agent/Farming

Union’.

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Modify Agent/Farming Union When the ‘Modify’ button is selected for one of your Agent/Farming Union associations, you will see the following page:

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Please Note the Following:

The Submit Claims role is only applicable for Agents. Farming Unions will not be able to submit claims online on your behalf. Industry Advisers will not be able to complete or submit claims online on your behalf. The 2014 SAF is planned to be available for completion online. For more information about Agent/Farming Union/Industry Adviser roles, click here.

The Agent/Farming Union CRN will populate for you

with their Trading Title.

Click on Yes to allocate your Agent/Farming Union with the

Roles you wish them to have.

Leave the dot in No for roles you do not wish them to have. If you select Yes and then change your mind, click on No

to put the dot back.

Once you have amended the Roles, select the

‘Update’ button.

If you decide not to amend the roles for your Agent/Farming Union, simply select the ‘Cancel’ button.

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Back to Contents

After selecting the ‘Update’ button, your screen will refresh and the new roles for your Agent/Farming Union will now be showing on your ‘Manage Agents/Farming Unions’ page.

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Reject Agent/Farming Union

To reject an Agent/Farming Union you must first select the ‘Modify’ button. When the ‘Modify’ button is selected for one of your Agent/Farming Union associations, you will see the following page:

To reject your chosen Agent/Farming Union, scroll down the page and select the ‘Reject’ button.

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Back to Contents

Select the ‘Confirm’ button.

Or, if you decide you no longer wish to ‘Reject’ the association, simply select the ‘Cancel’ button.

If you select to ‘Reject’ an association, you will be asked to

confirm on the next page.

Once you have selected the ‘Confirm’ button, your ‘Manage Agents/Farming Unions page will refresh and the status will be showing as ‘Rejected by Customer’.

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Un-Reject Agent/Farming Union

If you have rejected one of your Agent/Farming Unions in error, then select the ‘Modify’ button.

Select the ‘Modify’ button.

After you’ve selected the ‘Modify’ button, your Modify link page will open.

The ‘Reject’ button will not be showing.

If you wish to make any amendments to the roles, you can do so here, but it is not necessary in order to un-reject your

Agent/Farming Union

Select the ‘Update’ button to un-reject your Agent/Farming Union.

Select the ‘Cancel’ button if you no longer wish to un-reject the association.

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Back to Contents

Once you have selected the ‘Update’ button, your ‘Manage Agents/Farming Unions page will refresh and the status will be showing as

‘Awaiting Agent/Farming Union Approval’.

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View History

When the ‘View History’ button is selected, you will see the following page:

Back to Contents

The first box that shows will display the current history for the selected Agent/Farming Union. If no changes have been made to the roles since the association was created, then this will be the only box displaying for you.

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The boxes that display for the history of the selected Agent/Farming Union are in descending order. This means that the original roles, allocated when the association was first approved, will be the box showing at the bottom of the screen and the most current roles allocated will be the box showing at the top of the screen.

Back to Contents

The next box that shows will display the previous history for the selected Agent/Farming Union. If changes have been made to the roles since the association was created or it has previously been rejected, then this will show you the previous status

for the selected Agent/Farming Union.

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Agent/Farming Union/Industry Adviser Roles Below is an overview of the roles you can assign to your Agents/Farming Unions/Industry Advisers and what they can do for you if they have been assigned one or more of these roles. Amend Business Details: this role will allow amendments to be made to your business

details online. Changes to business details can be made under General Details, Correspondence Address, Main Farm Address, Trading Address, Individual Details and Online Preferences. – Role applicable to Agents & Farming Unions only. Complete Claims: this role will allow the completion of a claim online (once the facility is there). It does not mean they have permission to submit the claim. - Role applicable to Agents & Farming Unions only. Submit Claims: this role will allow the submission of a claim online (once the facility is there). - Role applicable to Agents only.

View Payment/Financial Letters: this role will allow Financial Information to be viewed

online, e.g. payment letters, overpayment letters and Payments made to you. Agents/Farming Unions/Industry Advisers will not be able to see your bank details. - Role applicable to Agents, Farming Unions & Industry Advisers. Manage Entitlements; this role will allow the initiation of transfers of your Single Payment Scheme (SPS) entitlements online (once the facility is there). Notification of any transfer (or lease) applications made will be sent to your farming business’ Correspondence Address’. - Role applicable to Agents, Farming Unions & Industry Advisers.

Back to Contents

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Useful Links

Services available through the Government Gateway You may wish to note some of the other services that you can access through the Government Gateway. These services will be listed in alphabetical order once you have logged into the Government Gateway. However, for quick reference, please see the list of websites below:

British Cattle Movement Service (BCMS) - CTS Online =

www.secure.services.defra.gov.uk/wps/portal/ctso

Department for Environment Food and Rural Affairs (Defra) =

www.defra.gov.uk/

Rural Payments Agency (RPA) SPS Online =

www.spsonline.rpa.gov.uk/RPARegAndEnrol/secure!unsecured.action

The Scottish Government’s Rural Payments Online =

www.scotland.gov.uk/Topics/farmingrural/Agriculture/grants/Online-Services/18909

Department of Agriculture and Rural Development (DARD) Online Service =

http://www.dardni.gov.uk/index/online-services/saf-online.htm

Welsh European Funding Office (WEFO) Online =

www.wefo.wales.gov.uk/wefo-online/?lang=en

Back to Contents

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Other Services The following is a list of links that are not displayed on the Government Gateway, which you may find useful:

Welsh Government = www.wales.gov.uk/?lang=en

Welsh Government – Farming and Countryside =

www.wales.gov.uk/topics/environmentcountryside/farmingandcountryside/?lang=en

Welsh Government – Farmers Guide to Cross Compliance =

www.wales.gov.uk/topics/environmentcountryside/farmingandcountryside/farming/crosscompliance/;jsessionid=q58rP2RJs0YWxhsbyMcZJbLwRRJpMSDSmlLhXcnNFGVYpmQ9T6sf!-278964247?lang=en

Welsh Government – Bovine TB =

www.new.wales.gov.uk/topics/environmentcountryside/ahw/disease/bovinetuberculosis/?lang=en

Welsh Government – Farm Animal Movements and Identification =

www.new.wales.gov.uk/topics/environmentcountryside/ahw/farmanimaltracing/?lang=en

Welsh Government – Farming Connect =

www.new.wales.gov.uk/topics/environmentcountryside/farmingconnect/?lang=en

Welsh Government – Office Maps =

www.new.wales.gov.uk/topics/environmentcountryside/helpandadvice/officemap/?lang=en

Welsh Government – Farm Liaison Service =

www.new.wales.gov.uk/topics/environmentcountryside/farmingandcountryside/farming/farmliaisonservice/?lang=en

Gwlad Online = www.gwladonline.org/?lang=en

Welsh Government – Rural Stress Support Groups =

www.wales.gov.uk/topics/environmentcountryside/helpandadvice/rssg/?lang=en

Farmers Union of Wales = www.fuw.org.uk/

National Farmers Union (NFU) Online = www.nfuonline.com/

Forestry Commission Wales = www.forestry.gov.uk/wales

Animal Movements Licensing system (AMLS) = www.amls.defra.gov.uk/

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