A Roadmap to Business Resiliency

A Roadmap to Business Resiliency A Roadmap to Business Resiliency

Start Here You have You have arrived!arrived!

Building a More Disaster Resilient Building a More Disaster Resilient Washington Business Community Washington Business Community

Washington StateWashington StateEmergency Management DivisionEmergency Management Divisionwww.emd.wa.govwww.emd.wa.gov

Empower organizations with capabilities to Empower organizations with capabilities to rapidly adapt and transform themselves in rapidly adapt and transform themselves in response to a spectrum of unexpected response to a spectrum of unexpected events from natural disasters to market events from natural disasters to market driven events. driven events.

Road to ResilienceRoad to Resilience

Business Resiliency Objective Business Resiliency Objective

Proactively prepare your employees before a disaster occurs.

Provide clear communications for employees and their families during a crisis event.

Support your employees and their families as they work to recover post-disaster.

Stop 1: Invest In PreparednessStop 1: Invest In PreparednessMinimizing worry about an employee’s safety and that of their loved Minimizing worry about an employee’s safety and that of their loved ones make for more productive workers.ones make for more productive workers.

Road to Resilience – Road to Resilience – Stop #1Stop #1


Preparedness ResourcesPreparedness ResourcesPersonal/Family PreparednessPersonal/Family Preparedness

Secure wall hangings. Secure tall furniture and objects. Secure the water heater. Secure contents of cabinets. Secure contents in garage and storage. Complete structural mitigation.

Preparedness ResourcesPreparedness ResourcesHome PreparednessHome Preparedness

Secure your home to reduce Secure your home to reduce potential hazards during a disaster.potential hazards during a disaster.


Learn the 9 Steps to Take Immediately Following a Disaster.

Complete the Neighborhood Skills and Inventory List.

Create a Neighborhood Map and Contact List. Identify those with specific needs.

Preparedness ResourcesPreparedness ResourcesNeighborhood PreparednessNeighborhood Preparedness

Preparing ourselves, and our neighborhoods, Preparing ourselves, and our neighborhoods, for disaster is an act of good citizenship. Every for disaster is an act of good citizenship. Every community has serious limits on the amount of community has serious limits on the amount of emergency resources available to help people emergency resources available to help people in real need. in real need.


Steps to Comprehensive Preparedness and Planning.

Information and resources on hazards and threats in Washington.

Training and exercise resources. Planning templates and best practice

examples.

Preparedness ResourcesPreparedness ResourcesBusiness PreparednessBusiness Preparedness

Economists calculate that every dollar spent Economists calculate that every dollar spent on preparing for a disaster saves seven dollars on preparing for a disaster saves seven dollars in response.in response.


EMD Business Preparedness Steps to Comprehensive Business Preparedness and Planning

http://www.emd.wa.gov/preparedness/business/prep_business_12StepstoBCPlanning.shtml

Safety Meeting Preparedness Topics http://www.emd.wa.gov/preparedness/business/prep_BusinessSafety.shtml

Personal and Home Preparedness Prepare in a Year

http://www.emd.wa.gov/preparedness/prep_prepare_year.shtml Getting Ready – Home Preparedness

http://www.emd.wa.gov/preparedness/prep_home.shtml Pet Preparedness

http://www.emd.wa.gov/preparedness/prep_pets.shtml

Neighborhood Preparedness Map Your Neighborhood

http://www.emd.wa.gov/myn/index.shtml

Key Preparedness ResourcesKey Preparedness Resources




http://www.emd.wa.gov/preparedness/business/prep_BusinessSafety.shtml

http://www.emd.wa.gov/preparedness/prep_prepare_year.shtml

http://www.emd.wa.gov/preparedness/prep_home.shtml

http://www.emd.wa.gov/preparedness/prep_pets.shtml

http://www.emd.wa.gov/myn/index.shtml


Stop 2: Identify Your RiskStop 2: Identify Your RiskKnow what hazards exist in your community and urge your risk management group to purchase appropriate hazard and business interruption insurance. Without insurance the primary form of business disaster relief is a low interest SBA loan.

Identify Your RisksIdentify Your Risks

90% of all 90% of all natural natural disasters in disasters in the US involve the US involve flooding. flooding.

Since 1956, Washington State hasreceived 31 Presidential Declarationsfor flooding events.


Identify Identify Your RiskYour Risk


Source: WA State Hazard Profile, Floods. http://www.emd.wa.gov/plans/documents/FloodNov2007Tab5.5.pdf

Identify Your RiskIdentify Your Risk


Road to Resilience – Stop #3

Stop 3: Mitigate Your RiskStop 3: Mitigate Your RiskMitigating risk where possible may be more cost effective as opposed to paying to transfer risk through insurance.

Mitigation reduces the impacts of a disaster.

Complete the Non-structural Hazard Mitigation Self Assessment - http://www.emd.wa.gov/publications/documents/PE_PrepareYourOffice.doc

Learn:- How to secure potential hazards.- How to safely turn off utilities.- Personal safety around downed power lines. - Safe set up and use of a generator.

Visit our website:

http://www.emd.wa.gov/preparedness/prep_personal_prep_video_index.shtml or: http://www.youtube.com/user/EMDPrepare


Stop 3: Mitigate RiskStop 3: Mitigate RiskHome & Business Mitigation Projects -

http://www.emd.wa.gov/preparedness/prep_personal_prep_video_index.shtml

http://www.youtube.com/user/EMDPrepare

Home & business owners need both structure and contents coverage.

Recommend business interruption insurance.

As of 7/26/09 new state legislation requires insurer notification on flood insurance.

Understand Your Understand Your Insurance OptionsInsurance Options


• Washington State Hazard Mitigation Plan:

http://www.emd.wa.gov/plans/washington_state_hazard_mitigation_plan.shtml

• Non-structural Hazard Mitigation Assessment List:

http://www.emd.wa.gov/publications/documents/PE_PrepareYourOffice.doc

• Videos:

http://www.emd.wa.gov/preparedness/prep_personal_prep_video_index.shtml

• Office of Insurance Commissioner Education Materials: http://www.insurance.wa.gov/publications/index.shtml


Mitigation ResourcesMitigation Resources





http://esemd.convertlanguage.com/enes/preparedness/prep_personal_prep_video_index.shtml

http://esemd.convertlanguage.com/enes/preparedness/prep_personal_prep_video_index.shtml

http://www.insurance.wa.gov/publications/index.shtml


Stop 4: Plan & Train For What You Cannot Mitigate….

Beat the Statistics – Research conducted Beat the Statistics – Research conducted by the Ad Council found that more than by the Ad Council found that more than 85% of small businesses understand that 85% of small businesses understand that emergency preparedness is important, yet emergency preparedness is important, yet only four in ten businesses have a plan to only four in ten businesses have a plan to protect their businesses. protect their businesses.

Develop A Develop A Business Business Continuity Continuity PlanPlan


Take the “Is Your Business Ready” questionnaire. Identify critical business processes or functions Develop back up strategies for critical processes Take steps to protect vital records. Complete the Key Vendors and Suppliers Form. Ensure they

have continuity plan. Identify alternate work site locations Exercise and update plans regularly

EMD Business Planning Resources IBHS Open for Business Toolkit & FEMA’s Ready.Gov planning templates

http://www.emd.wa.gov/preparedness/business/prep_business_plan.shtml

Incident Command System (ICS) Online Training Washington Homeland Security Institute Online Certification

http://www.hsi.wa.gov/nims.html?count=1

EMD Business Training and Exercise Resources Links to the majority of Washington local jurisdiction training programs

http://www.emd.wa.gov/preparedness/business/prep_business_trainingandexercise.shtml

• NOAA Weather Radio information:

http://www.emd.wa.gov/publications/pubed/noaa_weather_radio.shtml


Planning/Training ResourcesPlanning/Training Resources

http://www.emd.wa.gov/preparedness/business/prep_business_plan.shtml

http://www.hsi.wa.gov/nims.html?count=1

http://www.emd.wa.gov/preparedness/business/prep_business_trainingandexercise.shtml



Stop 5: Establish Communication Redundancy Stop 5: Establish Communication Redundancy

http://www.emd.wa.gov/preparedness/business/prep_business_respond.shtml

State Business Liaisons are available in large scale events.

Dedicated resource to answer questions and distribute key information to businesses.

Contact information to reach liaisons is available at



Connect With Your Local or State Business Liaison



EMD Business Portal Response Information State Business Liaison contact information

http://www.emd.wa.gov/preparedness/business/prep_business_respond.shtml Local Emergency Operation Center contact information

http://www.emd.wa.gov/myn/myn_contact_info.shtml

Public Information Emergency Response (PIER) Business Information site Web based push messaging system for media releases

http://www.wadisasternews.com/go/mailinglist/1105/

WA State Department of Transportation I-5 Corridor Freight System website One stop location for trucker restrictions, rest stops and permit information

http://www.wsdot.wa.gov/partners/TIO/

NOAA Weather Radio information http://www.emd.wa.gov/publications/pubed/noaa_weather_radio.shtml

Communication ResourcesCommunication Resources

Road to Resilience – Stop #5Road to Resilience – Stop #5


http://www.emd.wa.gov/myn/myn_contact_info.shtml

http://www.wadisasternews.com/go/mailinglist/1105/

http://www.wsdot.wa.gov/partners/TIO/


Stop 6: Advanced Activities Stop 6: Advanced Activities 1) Develop partnerships within your

local business community. Know partner resources and develop an understanding in advance to share those resources.

2) Partner with local emergency management offices on initiatives that improve business response and recovery coordination.


• EMD Business Portal Private Industry Best Practices Page

http://www.emd.wa.gov/preparedness/business/prep_business_moreresources.shtml#Standards

• Community Organizations Active in Disaster http://www.emd.wa.gov/disaster/disaster_community_organizations.shtml

• Private Sector NIMS Compliance Activities http://www.emd.wa.gov/about/documents/PrivateSectorNIMSActivities.pdf

• San Francisco Building Occupancy Resumption Program http://www.sfgov.org/site/dbi_page.asp?id=20303


Advanced Planning ResourcesAdvanced Planning Resources



Road to Resilience Road to Resilience

Stop #1 – Stop #1 – Invest in PreparednessInvest in Preparedness

Stop #2 – Stop #2 – Identify Your RiskIdentify Your Risk

Stop #6 – Stop #6 – Advanced PlanningAdvanced Planning

Stop #3 – Stop #3 – Mitigate Your RiskMitigate Your Risk

Stop #4 – Stop #4 – Plan For What You Can’t MitigatePlan For What You Can’t Mitigate

Stop #5 – Respond When Disaster StrikesStop #5 – Respond When Disaster Strikes

For more information please contactFor more information please contact::

Wendy Freitag [email protected] or [email protected]

253-512-7308

http://www.emd.wa.gov/preparedness/prep_business.shtml

Washington StateEmergency Management Divisionwww.emd.wa.gov

Documents

A Roadmap to Business Resiliency