A Report on T&D by Ibrahim

8/2/2019 A Report on T&D by Ibrahim

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A PROJECT REPORT

To study, analyse and evaluate Training and development

practices imparted by Firstsourse Solutions Limited (August

October, 2011)

At

Submitted to

Prof. Jaishree Desai

(IIPM, Bangalore)

By

Mohammed Ibrahim

(BBA/SS/10-13)


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ACKNOWLEDGEMENT

Words are inadequate to express my gratitude to the

Firstsource Solutions Limited, Bangalore for giving me an

opportunity to undergo the practical training in their company

and extend me full cooperation, enabling me to successfully

complete this project report.

I am thankful to my family and friends who have helped and

supported me to make this project a success.

I am particularly grateful to Mrs Loretta Bernard, Head -

Training (Bangalore) - Firstsource for her cooperation

extended to me by providing necessary information & timely

help.

I am also obliged and indebted to Prof. Jaishree Desai - Indian

Institute of Planning and Management (IIPM) - Bangalore, myinternal guide for the valuable suggestions and encouragement

in completing this project successfully.

Mohammed Ibrahim


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DECLARATION

I am very well aware of the ethics and guidelines one has to follow

while working on a project in a disciplined manner.

Being aware of a project regarding its Factuality and Authenticity,

I have tried my best to perform my task.

All the information mentioned here throughout the project is true

to the best of my knowledge.

And I declare it as true and the collection made through own

website and by my own personal observation and experience.

The theoretical part is gathered from various Human Resource

reference books whose quotations have been mentioned in

bibliography.

Mohammed Ibrahim


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Project Title:

To study, analyse and evaluate Training and developmentpractices imparted by Firstsource Solutions Private Limited

(AugustOctober, 2011)

Organization:

Firstsource Solutions Private Limited.

Name:

Mohammed Ibrahim

Course Perusing:

BBA

Specialization:

Human Resource Management

Institute:

Indian Institute of Planning and Management (IIPM)


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Content

Si no. Title Pg

no.

1 Objective of the project2 Research methodology3 Scope of the project4 Research tool5 Population and sample size6 Analysis and Interpretation7 Observations and Finding8 Suggestions9 Conclusion


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1.Objective of the project:

To study the effectiveness of the training imparted byFirstsource Solutions Private Limited and its resultant in the

performance of the employees.

To know the perception of the employees regarding trainingmethods in Firstsource Solutions Private Limited

To identify how training assists the employees to acquireskills, knowledge and attitude and also enhance the same.

To study whether training helps to motivate employees andhelps in avoiding mistakes.

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2.Research Methodology:For my project I required information like knowledge about the

employees understanding, skills generated and the mastery gained

during the training.

Hence I have taken an insight at the performance of the employees

through evaluation of performance, through questionnaires and

data received by the management.

Questionnaire:

In this method, a list of questions related to subject is prepared and

given to participants. The questionnaire contains questions and

provides space. A request is made to participants to fill up the

questionnaire and return it back after filling it.

Advantages:

Can reach many people in a short time. Is relatively inexpensive.

Gives opportunity of expression without fear of embarrassment.

Yields data easily summarized and reported.

Limitations:

Little provision for free expression of unanticipated responses.May be difficult to construct.

It has limited effectiveness in getting at the causes of problems and

possible solutions.

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3.Scope of the Project:The scope of this project report is not too far stretching to the

whole of Firstsource Solutions Limited, Bangalore rather it only

covers the training and development activities conducted by

Training Team (Customer Services) for its employees.

My project mainly deals with the present method of traininggiven at Firstsource Solutions Limited during my tenure of

the project, AugustOctober 2011.

This project covers training, training programmed, andtraining evaluation and excludes all other human resources

activities conducted before and after training.

4.Research tool:Questionnaires and the evaluation of the performance to check the

effectiveness of training imparted.

5.Population and Sample size:The number of employees working in Firstsource SolutionsLimited, Bangalore is nearly 2000 employees (In customer service)

and it is still expanding.

Out of which I have selected a sample of 20 people who have

undergone the training programme in the last six months to have a

flavour of the new practices in training.

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6.Analysis and Interpretation of trainees questionnaire:

Chart 1:

This chart represents the Training given to the employees (Internal,

External & Both)

Interpretation

The above figure shows that the trainees have received internaltraining and External training both equally.

4

10

0

10

0

2

4

6

8

10

12

1 2 3

Series1


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Chart 2:

This chart represents that how often the training is given to the

employees.

Interpretation

55 percentage of the employees says that they get the training only

once in a year.

5

55%

25%

20%

1

2

3


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Chart 3:

This chart represents that how the training team at Firstsource is

open to train their employees whenever they required.

Interpretation

Every employees says that they are given chance to participate in

training voluntarily.

6

100%

0%

0

5

10

15

20

25

1 2

Series1


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Chart 4:

This chart represents the duration of training given to the trainees.

Interpretation

35 percentages of the employees says that the duration of their

training is one month; other 35 percentage of the employees says

that their duration of training is two months.

And 30 percentages of the employees says that the duration of their

training is three months.

7

35%

35%

30%

1

2

3


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Chart 5:

This chart represents the type of training given to their employees.

Interpretation

Large number of employees has been given On Job Training,

which is very useful to understand the concept of the product and

understanding customers and develop customer relationship.

8

60%15%

10%

10%5%

1

2

3

4

5


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Chart 6:

This chart represents the impact of training on career on the

employee.

Interpretation

55 percentages of the employees says that they get promotion after

they are trained as they have obtained a fair knowledge about theproduct.

And 35 percentages of them says that they get increment once they

are trained.

9

35%

55%

10%

1

2

3


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7.Major Findings and Observation:Employees are content with the way the training is conducted.

The cooperation between the colleagues and the level of

support they share with each other binds them in an attachment

towards the company.

Regional behaviour and language influence is higher duringtraining and even after delivering their language; the desired

effects are not seen.

Some of the superiors do not bother to make Development

Action Plans and submit to the trainers.

The training is mainly conducted all around India, the trainers

have to travel but sometimes the logistics and arrangement is non-satisfactory.

The findings from the data analysis from the questionnaire

show a positive improvement, enhancing and overall rating about

the training programme.

The reality learning and simulations were thoroughly enjoyed

by the employees who have received it.

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8.SuggestionsIn todays competitive world, attitude is the factor which is thedividing line between failure and success. Thus recruitment of the

employees must be made not only on skills but also the attitude of

the employee. If an employee has a positive attitude then training

for him can be more effective, he has a positive effect on the

training.

The training records must be maintained, preserved properlyand updated timely.

Proper care should be taken while selecting the trainers.

Firstsource Solutions Private Limited trainers must be given

continuous feedback and the training should be performed as a

continuous planned activity.

New and different trainers should be invited so that the

maximum impact can be obtained from the training programmes.

Co ordination and interaction of the employees of all levels

must be encouraged to locate new talents among employees.

Solution to some of the problems faced by the employees

should be suggested by the employees themselves to make themfeel valued at the organization.

The DAP( Development Action Plans) must be prepared and

given to the trainers as soon as possible for further follow up from

the side of the training team.

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9.ConclusionAnalysis of all the facts & figures, the observations and the

experience during the training period gives a very positive

impression regarding the training imparted by the Firstsource

trainers. The Firstsource trainers are performing its role up to the

mark and the trainees enjoy the training imparted especially the

reality learning and simulation.

The training imparted meets the objectives like:

Effectiveness of the training and its resultant in theperformance of the employees.

Assists the employees to acquire skills, knowledge and attitudeand also enhance the same.

Helps to motivate employees and helps in avoiding mistakes.It becomes quite clear that there is no other alternative or short cut

to the development of human resources.

If we have to meet the challenges of technology, social and

economic we have to train the HR irrespective to their category at

which they work in the organization.

As it is recognized fact that we cannot survive in tomorrow

businesss world with yesterdays method. And hence thecontinuous development of HR is prime need of todays

organization.

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A Report on T&D by Ibrahim