Meet the ChefEdwin Cabrerabelieves healthy eating should be habit-forming.

Got story ideas? Email us at stephanie.wright@flhosp.org.

In This Issue: Healthy 100 Spiritual Ambassadors East Orlando

January 2012

A publication for the employee family at Florida Hospital

The Times

Restored

By Todd ChobotarMission and Ministry

Eric has a passion. He collects and restores old radios.

One day he got a call from a friend across town. “Hey, you interested in an old radio? My neighbor’s throwing one away, and it’s out on the curb.” Eric jumped at the chance, thinking that no matter what the condition, he could at least use it for spare parts.

The radio turned out to be a classic Philco floor model built in the 1930s, but it was in pretty bad shape. On the outside, the sideboards had all but disintegrated. Inside, the electronics had all burned out. Yet as Eric looked at the damaged radio, he started getting excited.

“It’s beautiful!” he exclaimed. “Let’s get this gorgeous radio into my shop!”

“Gorgeous?” his friend replied. “Looks pretty worthless to me.”It took Eric the better part of a month to buy just the right

lumber and find the right replacement parts. Then the restoration began. Piece by piece, component by component, he rebuilt the radio. The result? A classic creation made new.

Today the Philco stands proudly in Eric’s study. A testament to the fact that he didn’t see the ruined radio as it was, he saw what it could become.

Some of us can readily relate to the radio (or at least its condition). We may feel like damaged goods. To the outside world we wear a pleasant face, but inside we feel battered, broken or burned out. If that’s your experience, consider this. I believe God sees you differently than you see yourself.

When God looks at you, He sees beyond your imperfections. He sees what you can become through Him. And so He goes to work. Rebuilding the heart. Restoring the spirit. Refreshing the life.

The result? A classic creation made new. You.

“He heals the brokenhearted and binds up their wounds.” Psalm 147:3 NKJV

Meet the ChefChef Edwin Cabrera has a passion for helping others understand that eating healthier doesn’t have to leave a bad taste in your mouth. Meet the executive consulting chef for the Center of Nutritional Excellence and find out why he believes God led him to Florida Hospital.

Actions Speak Louder Than WordsYou can’t be a member of the Florida Hospital family without having heard something about your colleagues who are spiritual ambassadors. But what is a spiritual ambassador, and why would anyone want to become one in the first place?

A Resolution You Can KeepSick of making a New Year’s resolution to be healthier only to break it by the last week in January? Read what Florida Hospital is doing to help our employees keep that resolution and have more energy at the same time.

What Not to EatDid you know that you make more than 200 food-related decisions each day? Find out about some great strategies to avoid mindless eating and how you can make your food work for YOU.

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The Times

Bridge Program Helps Uninsured Patients Manage Their Health CareBy Jan BaillargeonEast Orlando Internal Communications

Florida Hospital East Orlando (FHEO) is now offering the Bridge Program, a free service for uninsured patients that provides specialized care management to help in their transition between hospital and home. The goal of the program is to ensure the coordination of healthcare services through the early intervention of a nurse, social worker, and lay care coordinator to assess, coach, and monitor the patient’s status.

The transition process is comprised of:• Home visits with a nurse and social

worker to identify patient needs and establish individual plans of care

• The development of a “Personal Health Record” (PHR) to track changes in health status, appointments, and medications

• Scheduling appointments with primary care physicians through a partnership between Central Florida Family Health Clinics and Florida Hospital

• The sharing of medical records by the hospital and primary care physician

• Limited assistance with primary care visit copayments, diagnostic tests, diabetes supplies, and transportation

• The education and training in chronic disease and/or diabetes self management

• Continuous follow up and support to maintain a high level of service and identify future needs.

A care management team works with each patient to provide the tools and support they need to access medical services and medications, and develop self-management techniques. Through the Chronic Disease Self-management Program (CDSMP) and Diabetes Self-management Program (DSMP) developed by Stanford University, patients are trained to develop skills that encourage the early identification of red flags in order to better manage their chronic condition.

As part of the Bridge Program services, patient are encouraged to attend the CDSMP and DSMP workshops. Sessions are offered weekly for six weeks at the East Orlando campus and both workshops are offered in English and Spanish. Referrals have been made to other Florida Hospital departments as part of the plan of care, such as the Outlook Clinic, After Hours Clinic and Heart Failure Clinic.

The program began with 104 patients and currently there are 335 patients enrolled. The goal is to have 500 patients participating. Bridge Program patients are monitored through Florida Hospital’s eight-campus system to identify utilization patterns for one year after a patient is enrolled. As a result of the program’s implementation, there has been more than a 50 percent reduction in the number of inpatient and Emergency Department visits. Based on this trend, it’s estimated that FHEO will see a cost savings of $1.9 million.

East Orlando employees, from left to right, Gigi Foy, Angela Laverde, Alba Santiago, Jenifer Flores, and Cheryl Bracken, RN, help manage the patients in the Bridge Program.

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People and News

Florida Radiology Imaging Princeton Named Breast Image Center of Excellence

Florida Radiology Imaging (FRi) Princeton, one of 10 Florida Hospital and FRi mammography centers in Central Florida, has been designated as a Breast Imaging Center of Excellence by the American College of Radiology (ACR).

This accreditation recognizes FRi Princeton for its high practice standards in image quality, personnel qualifications, facility equipment, quality control procedures and quality assurance programs when compared to other breast imaging centers in the area. There are just four other centers with this designation in Central Florida.

Kissimmee’s Bobbi Handy Wins Dream Cruise in Referral Program

Bobbi Handy (far right), a registered nurse from Kissimmee, was thrilled to learn she was the winner of the Referral Program’s Anchor’s Away dream cruise giveaway. Handy received $7,000 to spend on a cruise to the destination of her choice, an onboard credit of $1,000 and up to two weeks of paid vacation. She and her family decided to cruise to the Bahamas for Christmas where they enjoyed the holidays and some fun in the sun. The cruise took on a special meaning for Handy since her son, Logan, who is a member of the Air Force, was able to come home and join them on the cruise.

Handy referred two registered nurses that were hired to select qualified positions on the Referral Program where she earned points. Why not start earning some points yourself! Visit www.MyFHRewards.com and find out how you can get a jump start on winning that cruise next year.

(A special thanks goes out to all the employees who have referred their friends and family to join the Florida Hospital team.)

Florida Hospital Changes Accrediting BodyFlorida Hospital leaders have

decided to transfer the hospital’s Center for Medicare/Medicaid Services (CMS) accreditation from the Joint Commission to Det Norske Veritas (DNV), a global firm based in Norway. DNV manages risk and promotes improvement in several industries, including hospitals and health care systems. Since 2008, more than 200 health care systems in the United States have been accredited by DNV.

Like the Joint Commission, DNV uses unannounced survey visits. There are, however, some key differences between the two organizations, which prompted Florida Hospital’s decision to make the switch. For example, DNV’s standards are almost entirely based on CMS Conditions of Participation (CoP), whereas the Joint Commission uses proprietary guidelines and a scoring system that often favors small hospitals. “The Joint Commission uses an arbitrary scoring system, and that’s the challenge,” said Lee Johnson, Florida Hospital vice president. “When you’re in a 2,000-bed hospital, the scoring system simply doesn’t work.”Besides being a better fit with CoP standards, hospital

leaders believe that DNV will be a better match for Florida Hospital’s long-term goals regarding clinical excellence by allowing the hospital to make decisions about the best policies and procedures. “We want to design how to be the best, and DNV gives us the best opportunity to do that,” said Florida Hospital Chief Medical Officer David Moorhead, MD.

The good news about this new journey with DNV is that there are no immediate changes required by the frontline staff. Every employee is simply asked to remain “survey ready.” And that’s important since Florida Hospital expects a full accreditation survey in early 2012.

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The Times

Florida Hospital employees are known for their generous spirit and for helping others even when no one is watching. If you know of an employee who you’ve “Caught in the Act” giving back, email stephanie.wright@flhosp.org, and we’d love to share their story.

Caught in the Act… Celebration Health’s Lizbeth Fernandez Pays it Forward

Lizbeth Fernandez, a specialty service line employee at Florida Hospital Celebration Health, was thrilled to learn that she won a $50 Visa® gift card at a recent Benefits Fair. She immediately began making plans for what she could buy with it. But rather than purchase something for herself, Fernandez used the gift card to purchase food and deliver a Thanksgiving gift basket for a family of six who was struggling just to get by. Both parents in the family are deaf, and one of the children has special needs.

Fernandez expressed her gratitude to her colleagues in the Human Resources Department for giving her the opportunity to give back during the holiday season. “I wanted to cry when I heard about this family,” Fernandez said in her email. “I couldn’t sit at home enjoying dinner with my family knowing this family didn’t have the money for a meal of their own. I can’t help everyone, but at least I could help one family enjoy their holiday.”

Deadlines for The Times (2012)

INFORMATION DEADLINE ISSUE DATE

February 13 March 5

March 12 April 2

April 9 May 7

May 14 June 4

June 11 July 2

July 16 August 6

August 13 September 4

September 10 October 1

October 29 November 19

(LEFT) From left to right, the Gynecological Oncology team of Lorna A. Brudie, DO, Robert W. Holloway, MD, and Sarfraz Ahmad, PhD, have been receiving national and international attention for their innovative research on the use of robotic surgery in gynecology.

Researchers Present Study on Managing Advanced Endometriosis with Robotic Surgery

Lorna A. Brudie, DO, recently presented the results of one of her research studies on managing advanced endometriosis with robotic surgery at the 44th Global Congress of Minimally Invasive Gynecology hosted by the American Association of Gynecologic Laparoscopists (AAGL).

The study represents the largest case series of Stage IV endometriosis managed by minimally-invasive surgery to date. Data and analysis of the robotic experience with endometriosis was also recently published by the Gynecological Oncology team from the Florida Hospital Cancer Institute in a recent issue of the Journal of Robotic Surgery.

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The Times

Florida Hospital’s Executive Consulting Chef Edwin Cabrera has a passion for helping others understand that eating healthier doesn’t have to leave a bad taste in your mouth.

Cabrera graduated from the Scottsdale Culinary Institute in Arizona with a degree in restaurant management and food science and strongly believes God brought him to Florida Hospital to help people appreciate the benefits of making healthier food choices.

Growing up in Puerto Rico the youngest of four siblings, enjoying good food with family and friends was an important part of Cabrera’s life. But that’s not why he decided to become a chef.

Trained as a classical ballet dancer for 15 years, Cabrera performed with both the Boston and Pittsburgh ballets. However, the uncertainty of life would later take him on a much different course when he was forced into early retirement due to a leg injury. Upon returning home to Puerto Rico, Cabrera learned his oldest brother was diagnosed with cancer, so he helped his family care for him by preparing his meals. It was during this time that Cabrera came to discover the healing effects of a healthy diet and explored the holistic properties of food and natural alternatives. Today his brother is cancer free and one of his biggest fans.

As part of the Center of Nutritional Excellence team, Cabrera continues to enjoy taking care of people through food by teaching them how to make healthier choices so they have more energy for the things they really want to do in life. He is thrilled at the launch of the Healthy 100 employee initiative, which will kick into overdrive this year. “I just want to help employees understand the flexibility that we all have within our diets,” said Cabrera. “Healthy 100 is not just about diet and exercise. It’s a lifestyle and about changing some bad habits and making food work for you.”

Some of the habits he encourages are paying careful attention to portion size, viewing meals as an energy source rather than comfort food, and setting short-term goals, like using less salt and fats. That means you can still eat what you like, but maybe just less of it.

Cabrera also thinks it’s okay to play with your food and encourages creativity when preparing meals. “You don’t have to throw away your grandmother’s treasured recipe,” Cabrera says. “Dinner should still be a delight, but just take a closer look at the ingredients and be open to making healthier substitutions.”

Edwin Cabrera Believes Healthy Eating Should be Habit-forming

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The Times

A New Year’s Message from the Florida Hospital Healthcare System

Florida Hospital Healthcare System (FHHS) would like to extend a warm welcome to new members of the health plan, along with its gratitude to all current members for their continued participation in the health care plan.

FHHS would like to take this opportunity to remind you of some of the benefits available this year. Preventative services will continue to be covered at 100 percent. This includes an annual physical, well-woman exam, screening mammograms, age-appropriate child check-ups, cholesterol check, prostatic specific antigen (PSA), osteoporosis screening, annual flu shot, age-appropriate immunizations as recommended by the CDC and colorectal cancer screenings. FHHS will continue to cover primary care visits at specific Florida Hospital locations at 100 percent with no co-payment. (Refer to the Covered Medical Services section of the plan document for more information and other limitations.)

FHHS has now made health plan information more accessible through the Internet at www.FHHSONLINE.com. On this website, you’ll find your plan document, which includes exclusions, covered services, pre-certification requirements, co-pays, deductibles and out-of-pocket amounts. This will also explain how your plan works, both in and out of the FHHS network. The website will also allow you to view your claims and print out your Explanation of Benefits (EOB).

Additionally, FHHS will be launching its new health care claims advocate team, who will be available at all hospital campuses to assist you with your claim issues or concerns. These onsite visits are through appointment only, so speak to your campus Human Resources office to schedule an appointment.

For more information, the FHHS customer service team is available to serve you between the hours of 8 am and 5 pm, Monday through Friday, by calling (407) 741-4808 or (800) 741-4808.

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The Times

Spiritual Ambassadors— A Family That CaresYou can’t be a member of the Florida Hospital family

without having heard something about your colleagues who are referred to as spiritual ambassadors. But besides a special designation on their name badge, what really is a spiritual ambassador, and why would you want to become one in the first place?

An ambassador by definition is an authorized representative who has been appointed for a special assignment. This certainly holds true for the spiritual ambassadors at Florida Hospital. Their “special assignment” is to demonstrate excellence in their jobs and be an instrument of God’s love by bringing life to the hospital’s mission of extending the healing ministry of Christ. Recently the spiritual ambassador initiative was recognized as one of the six exemplars when Florida Hospital for Children received Magnet® Recognition status.

Spiritual Ambassador Coordinator Adriana Pasos, who has been part of the team for the past three years, refers to the initiative as a movement rather than a program. Pasos says there is no job description for a spiritual ambassador, simply a heart description. “Our spiritual ambassadors have hearts that are full of compassion and embrace others no matter where they come from,” says Pasos. “They are a catalyst of hope not simply with words, but with actions to back them up.”

Each spiritual ambassador brings something different to the table, and their contributions take on many different forms -- from providing food, clothes or gas so an employee can get to work, sending a card to someone who

has just suffered a loss, or praying with an employee or patient who feels they are in a hopeless situation. In a sense, these employees have redefined their job description to give their work more meaning and purpose. They look to the life of Christ as the perfect role model of someone who devoted His life to serving others.

For many, this may seem like a daunting task and one to which they simply can’t measure up. And for those employees who may be on the fence about signing up, Pasos would simply tell them this: “None of us are worthy, really. But what an honor and privilege to know Jesus considers us worthy and calls us to be His hands and His instruments.”

Pasos dreams of the day when all 17,000 employees will understand they do have what it takes to be a spiritual ambassador, and that in reality, they already are.

The next spiritual ambassador orientation is on January 25, 2012. Why not make it official?

Spiritual ambassadors prayed for a young patient recently when they donated, wrapped and delivered more than 300 Beanie Baby packages to oncology patients and patients at Florida Hospital for Children.

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The Times

The New Year comes but once a year. But there’s another way of thinking about it that can be helpful when it comes to those New Year’s resolutions. Consider this: it’s a “new year” every day. How does that feel? It’s puts a different perspective on the whole idea of how you can really make a change this year.

That’s because real change actually takes place over time. But the choices driving that change are always made in the moment. So, when it comes to keeping your 2012 resolutions going, remember — it’s not a one-time deal. It’s a new year ALL year.

Give this a try: avoid thinking of your New Year’s resolution as just one big decision, like, “I’m going to lose 15 pounds this year.” Instead, recognize that your resolutions are made up of smaller, simpler decisions: “I’m going to eat some carrots instead of that candy bar.” Or, “I’m going to take a quick walk before plunking down in front of the TV tonight.” You’ll be amazed at how much easier achieving your resolutions can be.

Creating a healthier lifestyle for yourself is about how you think and what you know and do. That’s where Healthy 100 Employees comes in. It’s an exciting way to move toward a healthier lifestyle with more energy, better focus and a deeper connection to those around you.

To get started:

• Create — Log in to Healthy100Employees.org to create a personalized myID ACTION PLAN™ by: 1. Getting your free Health Check (biometric screening) and 2. Completing the Health Risk Assessment

• Engage — Dive into your myID ACTION PLAN™ and begin making some of the powerful lifestyle improvements you’re ready to make—on your terms.

• Consider ENERGY FOR PERFORMANCE™ training where you’ll learn how to expand and manage your energy. Register for FREE training seminars at Healthy100Employees.org.

• Get support tailored just for you with digital health coaching, and interactive online programs offering action-oriented guidance on a variety of health and lifestyle issues including back pain, weight management, sleep difficulties and many more. Check out all the FREE options available at Healthy100Employees.org. (Click My Rewards -> How to Earn Points -> Health and Performance Coaching)

• Enjoy — Healthy 100 Employees is designed to help you lead a healthier lifestyle with increased energy, focus and connection to life all year long. As an added benefit, you can earn rewards points for many of the healthy actions you take.

Here’s to a Healthy 100 New Year!

Start the New Year With More Energy (and Better Health)

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The Times

By Selena SeballoAlumni Development DirectorFlorida Hospital College of Health Sciences

The Florida Hospital College of Health Sciences, located next door to Florida Hospital Orlando, specializes in allied health and nursing education. The college works closely with Florida Hospital to provide students with the clinical experience that only a major medical center can offer.

In September 2010, the college launched a mentor program designed to pair students in the first or second year of their program with professionals in their specialty and also provide students with emotional support and guidance outside the classroom.

What does this mean for you? The program is in need of mentors in the following areas: nursing, nurse anesthesia, radiologic sciences, occupational therapy assistant, diagnostic medical sonography, and health and biomedical sciences.

If you are currently working in any of these areas, we

strongly encourage you to consider becoming a mentor. Besides the satisfaction of giving back to your profession, you’ll also receive a certificate of mentorship to include in your professional portfolio, in addition to continuing education credits for training and participation.

Gage Gwyn, PhD, one of the founders of the program, knows firsthand how important a mentor can be. “When I first began my career I worked on a pediatrics unit where I would get a different assignment every day,” said Dr. Gwyn. “I became extremely frustrated because my patients from the day before still wanted to talk to me, so I was trying to carry two teams of patients. Nobody ever told me to just focus on my assignment for the day. I eventually got fired from that job, but on my next assignment a nurse manager took me under her wing and mentored me. From that day on I’ve always been passionate about helping people who need a guide. That’s really what a mentor is -- a trusted guide.”

If you would like more information about becoming a mentor, contact Selena Seballo via email to selena.seballo@fhchs.edu, or call (407) 303-9706.

Make a difference. Be a mentor.

(Pictured from left to right) Selena Seballo, alumni director and founder of the Mentor Program; nurse and mentor Donna Manchery; nurse and former mentee Paulette Dussault (seated) and Co-founder Dr. Gage Gwyn enjoy a good laugh as they listen to Dr. Gwyn describe a childhood memory.

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The Times

By Sherri FlyntManager of the Center of Nutritional Excellence

A new year has started, and the old one is history. While thinking about last year, ask yourself these questions: during 2011, how many meals did I eat at my desk? While watching TV? While checking emails or even driving? How many meals did I eat sitting down? Chances are you don’t know.

For most of us, eating is just a blip in our day and rarely a time for reflection. We put food in our mouth, chew once or twice, swallow and move on to the next bite. All the while, we are multitasking, not paying attention to the taste, the “feel” and the smell of the food. And when the meal is over, we find that something is missing. So we reach for more – a candy bar, a bag of chips – to provide a sense of satisfaction.

Cornell University Professor Brian Wansink, in his book “Mindless Eating,” has reported that we make more than 200 food-related decisions each day. Most of these decisions we can’t explain. And some we don’t even remember making. Dr. Wansink believes the environments in which we live and work “short-circuit” our hunger signals and lead to overeating. In other words, we don’t often think about the why and how of eating, we just eat.

What does this mean for you? It means taking the time to enjoy the experience of eating. To enjoy the look, the feel, the taste and the smell of food. It means eating more slowly and eating more mindfully.

Here are some tips to help you eat more mindfully this year:

1. Try eating with chopsticks or your non-dominant hand. This will definitely slow down your eating.

2. Cut your food into quarter-size pieces and chew each bite 30 to 50 times.

3. Make your meal last for 20 minutes by setting your kitchen timer.

4. Eat without the distraction of TV, computer, cell phone or newspaper (not as easy as it sounds).

5. Eat away from your desk.

So the next time you sit down to eat, truly experience what you are eating and reflect on why you are eating. Make 2012 the year you reconnect with food!

For more great deals, visit www.FHRewards.com

FloridaHospitalRewards.com Your Official Source for Merchant Deals and Discounts

Century 21 Real Estate Professionals — Through this exclusive Florida Hospital partnership, Century 21 will rebate 30 percent of its commission back to employees when they buy or sell a home. Employees also receive $500 off closing costs, $250 off title services and access to rental services. Choose from four locations in Orlando, Winter Springs, Longwood and in the Florida Hospital Orlando Human Resources Office on Orange Avenue. For more information, call (407) 770-6930 or visit www.fhmoves.com.

Healthy Self Tea + Coffee — Not a morning person? Start your day off with a handcrafted tea or coffee. And Florida Hospital employees will receive two for the price of one! The coffee shop is located at 1811 North Orange Avenue. Call (407) 900-8118 for more information.

Aloma Cinema Grille — See the latest first-run movies and enjoy dinner at the same time. Florida Hospital employees receive free popcorn and one free admission with the purchase of a second regularly priced admission. Visit FHRewards.com for details.

Evolve Bicycles and Ebikes — Get fit and have fun while doing it! Employees save 10 percent off bike service and bike/elliptigo rentals when they present their valid Florida Hospital identification. Call (321) 939-2453 or visit FHRewards.com for details.

Slone Brothers Furniture — Plan on redecorating your home this year? You can save 10 percent off the sale price on furniture AND get free local delivery and set up. Call (407) 331-0001 or visit FHRewards.com.

First Steps Preschool and Daycare — Employees receive free registration (a $55 value) for year-round preschool and daycare. Call (407) 647-3400 or visit FHRewards.com for more details.

Moving from Mindless to Mindful

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TAKEthe nextSTEP

Allied HealthTuesday, January 31, 2012 | 5:45-8:15 p.m.

Nursing &Nurse AnesthesiaMonday, February 6, 2012 | 5:45-8:15 p.m.

Learn about Florida Hospital College of Health Sciences’ undergraduate, completion, and master’s degrees at an upcoming open house.

Scan with smartphone for map, schedule, and RSVP.

fhchs.edu/open-house

AT OPEN HOUSE