Oakview Medical Group
A Primary Care Wellness Clinic
Setting: Oakview Medical GroupSetting The StagePrimary
CarePreventative Wellness Holistic CareEasy AccessUser
focusNetworks of care
Setting The StageKey ValuesPersonal CompassionateDecision making
evidence based Mental ModelPatient focusedInformation
FeedbackDecisions
Setting The Stage: AmbienceComfortableand relaxinglobby
Setting The Stage: AmbiencePleasantly themed roomsEquipment free
roomsPatient Intuitive feelings of comfort
Setting the Stage: Complex Adaptive SystemNon-linear
systemFeedback loop
Design improves information flowFlexibilityBuilds
relationshipsPatient ReceptionMedical Reception AreaProvider
OfficeExam Room 1Exam Room 2Exam Room 3
Setting the Stage: Strange AttractorsDelivery of Healthcare
ServicesGrowth Of The ClinicWellness versus IllnessProvider and
Patient Relationships
Setting The Stage:Key PlayersMedical ReceptionistMedical
AssistantNurse PractitionerSupervising PhysicianManager
Setting The Stage:System ReactionsPharmaceutical
representativesCommunicationPayment for services
Applying Complexity Science Theory: Systems IssuesRelationships
between partsCreativityGoals
Applying Complexity Science Theory: Science PrinciplesWeb
network of relationshipsUnpredictableIndividualCultureValuesBelief
SystemExpectationsBehavior
Applying Complexity Science Theory: Leadership
StandpointJoiningTransformingLearning
Applying Complexity Science Theory: Leadership PracticeComplex
BehaviorsEmployees free to actIndependence changes contextFlat
hierarchySmall actions have large effectsDisseminate and adapt to
better practice information
Applying Kouzes and Posner Leadership Skills: WorkplaceModel the
wayInspire a shared visionChallenge the processEnable others to
actEncourage the heart
Applying Change Theories: Change AgentThe provider diagnosing
medical problemsInterpersonal CommunicationStrategies
Applying Change Theories: In Practice and
WhyDefineDetermineDiscoverDesign
Rodgers change theory
Applying Change Theories:Positive
DeviantsCreativityCollaborationKnowledge Sharing
