• A pilot project focused on the needs of people living and/ or interested in the ward of Norbiton. A ‘Local Integrated Service’.

• A new way of working to pool budgets and resources across different organisations

• An opportunity for the Norbiton community to take more control over resources in their area

• Bottom up, with community led priorities driving work forward

• National Context -Localism Bill, devolution of power and “community led commissioning”.

• A proposal was put in to Cabinet Office in August 2010 . Concern over deprivation and child poverty in Norbiton. LIS seen as a good opportunity to make a difference and tackle inequalities in partnership

• It’s now embedded as part of the ‘One Kingston’ programme

What is One Norbiton Working Together?

• According to Cabinet Office, Kingston’s Local Integrated Service approach is unique, compared with other LIS areas.

• It has no pre-existing agenda and therefore is supporting the community to drive the agenda forward.

• Its different to anything we have done before, because we have partners around the table seeking to address the needs of the most vulnerable by working with an entire ward

How is it different?

The journey so far...1. Developed a Professional’s Working Group

This is made up of people representing Kingston University, Royal Borough Kingston Council, Kingston Voluntary Action, NHS Kingston, Metropolitan Police , The Cabinet Office and Kingston Chamber of Commerce.

2. Developed a ‘Member and Officers’ Group to keep local councillors informed and involved

3. 31st March Soft Launch in Norbiton Children’s Centre with Lord Adebowale4. Engagement activities throughout April5. Initial training provided to Community Members

Professional’s Working Group (PWG)Includes representatives from;Royal Borough Kingston CouncilKingston University, NHS Kingston, Metropolitan Police, The CabinetOffice, Kingston Voluntary Action andKingston Chamber of Commerce

Project Structure

Member Officer Group

Includes PWG and 6 Councillors

Community Working Group

Includes people who live, work, play or study in Norbiton

Project Manager

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Project Board (Project Leads and Project Manager)

Project Sponsor

Kingston Strategic Partnership

The journey so far...6. 1st June event inviting people to design a journey planner and form a Community Working

Group 7. Community Working Group (CWG) formed8. Desk top research on identifying themes from previous research carried out

Prioritisation Exercise • Time and resources were limited (6 weeks to prioritise main areas to work

on) no funding or other resource available to carry out what would need approx £30k and 18 months to do full and robust Community Research

• Therefore, 9 reports from already established research and consultation pieces carried out in and around Norbiton were used to identify themes for the community to then prioritise

• 11 themes were identified and placed into honeycomb chart (below). Prioritisation exercise was then designed to identify top areas from the already established researched themes.

Prioritisation Exercise

What else? Your ideas

What else? Your solutions

Emerging Priorities identified so farTop 3 =, Housing Issues, Police and Safety and Maintenance of communal areas

Emerging Priorities identified so farTop 3 = Housing Issues ,Police and Safety, Maintenance of communal areas

Examples of places the survey has been taken to

•Norbiton Children’s Centre•Residents in Norbiton•Tamil Elders Group (Shiraz Mirza Hall)•St John’s Street Café•Cambridge Road Estate Fun Day •Norbiton Businesses•Online survey (created by the Community Working Group)• Residents in Norbiton

Our shared learning. Community Working Group’s feedback on carrying out the prioritisation exercisePros “That it was conducted by residents and community members”

“It created a new group of people interested in Norbiton and its future”

“Involving ordinary people/consumers of public services in a structured but simple way”

“The public were not required to give their name and address. They were under no pressure to respond immediately”

Cons“The need perhaps for a more scientific sampling and validation of themes being taken forward”.

“It focused minds on a limited number of issues”

“That only 1% contributed. No age; sex; ethnicity gathered.

“Unsure whether a representative sample was consulted”

“The lack of range/choice not allowing people to pick their own topic. Lack of individual data”

ConclusionThe Community Working Group wish to work on the priorities identified so far whilst they form as an independent group with a formal Terms of Reference and governance structure. However, they also wish to carry out further more in depth and robust research into the needs of Norbiton community members to continue to inform their decision making processes.

Resources allocated so far

• Community’s voluntary time• Professional’s Working Group member’s time• Turning Point’s consultation exercise (£14k)• Equalities and Community Engagement Team time• Neighbourhood Management time• Kingston University (NHS funded £2k and Kingston University Innovation

voucher £2k)

In summary, benefits so far• Improved partnership working

• Better informed about community priorities (from previous research and prioritisation exercise)

• ‘Community Voice’ of Norbiton has started to develop

• Engaged community in carrying out research

• Community designed, developed and own their online research tool and community ‘One Norbiton Working Together’ website

Next steps

• Share the community priorities with our partners• Priorities will be analysed and confirmed by Community Working Group

and officers facilitating this work • Project Sponsor David Smith will be back to Kingston Strategic Partnership

to discuss priority results and resources (on 10th October) • Community wish us to investigate how we may carry out full robust

community research in the Norbiton area, including targeting most vulnerable for more qualitative in depth research on prioritise

• If existing resources cannot be identified, Cabinet Office will be asked to support work with additional support i.e. independent accountant who may scrutinise budgets and help with Neighbourhood Budget bid.

• NB Expressed interest in Community Budgets, linked with L&C services

What does success look like to the community?

• Understanding the needs and priorities of the Norbiton community

• Having involvement and influence over services and service providers

community members’ recorded comments at 1st June event“We will have more of a

sense of ownership of services”

“It involves everyone to

help each other build and

sustain a better society ”

“The community will

benefit by resources being

used better”

“This helps

represent the

community”

Themes

Housing IssuesPolice and SafetyMaintenance and Condition of Communal Areas

Policing and Safety(Including Reducing

discrimination, reducing vandalism and deliberate damage. Feeling safe)

Policing and Safety(Including Reducing

discrimination, reducing vandalism and deliberate damage. Feeling safe)

Affordable Exercise(Including cheaper

opportunities to exercise locally i.e. group classes.

Health promotion and learning about health benefits of

physical activity)

Affordable Exercise(Including cheaper

opportunities to exercise locally i.e. group classes.

Health promotion and learning about health benefits of

physical activity)

Housing Issues (Including affordable

housing available, quality of housing and meeting decent

homes standard, overcrowding, people

having a representative voice).

Housing Issues (Including affordable

housing available, quality of housing and meeting decent

homes standard, overcrowding, people

having a representative voice).

Parenting Skills and Support(Including

Parenting courses,Affordable childcare, help for families experiencing

Child poverty)

Parenting Skills and Support(Including

Parenting courses,Affordable childcare, help for families experiencing

Child poverty)

Youth ActivitiesIncluding young people

having affordable activities available to them. Places for

kids to play. Reducing amount teenagers hang

around the streets.

Youth ActivitiesIncluding young people

having affordable activities available to them. Places for

kids to play. Reducing amount teenagers hang

around the streets.

Employment Support and Income Maximisation

(Including help to get back to work, improve employment

opportunities for local people. Making the most of welfare benefits and other money

matters available to people).

Employment Support and Income Maximisation

(Including help to get back to work, improve employment

opportunities for local people. Making the most of welfare benefits and other money

matters available to people).

Healthy Eating and Affordable Healthy Food

(Including affordable fresh fruit and vegetables,

affordable organic food.Health promotion and

learning about health benefits of eating healthy)

Healthy Eating and Affordable Healthy Food

(Including affordable fresh fruit and vegetables,

affordable organic food.Health promotion and

learning about health benefits of eating healthy)

Mental Health Improvement and

Reducing Isolation(Including reducing loneliness experienced by older people,

helping people who experience mental distress or illness,

places for people with mental health experience to meet and

gain support)

Mental Health Improvement and

Reducing Isolation(Including reducing loneliness experienced by older people,

helping people who experience mental distress or illness,

places for people with mental health experience to meet and

gain support)Diversity, Inclusion and

Community Spirit(Including knowing local

people, neighbours. Getting along with everyone. Feeling part of the community. People respecting each other. Getting

involved in community matters. Community spaces or

centres)

Diversity, Inclusion and Community Spirit

(Including knowing local people, neighbours. Getting along with everyone. Feeling part of the community. People respecting each other. Getting

involved in community matters. Community spaces or

centres)

Maintenance and Condition of Public

Areas Including cleanliness of

communal areas. Repairs of local areas. More green

space, places for kids to play and people to sit (benches),

reducing dogs muck.

Maintenance and Condition of Public

Areas Including cleanliness of

communal areas. Repairs of local areas. More green

space, places for kids to play and people to sit (benches),

reducing dogs muck.

Information and Advice(Including timely information

and advice, web sites, newsletters and advice

services. Knowing what is going on in the community

locally)

Information and Advice(Including timely information

and advice, web sites, newsletters and advice

services. Knowing what is going on in the community

locally)