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1
A People Solutions’ Company
2
Overview
162Customers754000Candidates
Job Functions
Geographies
Retail
78
KSA
04K
uwai
t
Nationalities
PeopleCareer
License
Jobs Ku
wa
it
Bah
rain
Retail
Promoters
Project Managers
Telecom Engineers
Project Manager
Customer Satisfaction
Employee Satisfaction
Bah
rain
Roles
GCCReliable
ResourcesCollaboration
Payroll Account Manager
3
About TASC
Founded in 2008, TASC is one of
the largest and fastest growing
people staffing & talent solutions
company in the GCC.
Mar-18TASC: a people solutions’ company | 3
4
Vision
To build an inspiring, innovative,
and global company that provides
high quality people solutions
delivered with unbeatable service
to its customers. To do this by
providing an environment for
learning, growth, and advancement
for its employees.
Mar-18TASC: a people solutions’ company |
5
Recognition
Mar-18TASC: a people solutions’ company |
Best HR Supplier’
Etisalat Strategic Suppliers’
Conference 2016
Top 25 socially engaged
staffing agency by LinkedIn
EMEA - Medium Enterprises
Asian Outsourcing
Leadership Award 2016 Top 100 Indian Leaders
in the Arab World by
Forbes Middle East 2015
Asia and Pacific
Entrepreneur Awards
2015
Silver - Sheikh Khalifa
Excellence Award 2016 MENAA Customer
Delight Award 2016
Innovator of the year
2016 - Talent Solutions
Recognized as
Superbrand in 2017 Top 100 Indian Business
Owners in the Arab World
by Forbes ME 2017
6
Facts
162 Satisfied customers
4.0kHappy outsourced employees
99%Client retention
78 Nationalities
06 Geographies
Job functions75
7
Growth Story
India office &
Telecom launch
Set-up Abu
Dhabi office
Added DIC
office, Dubai
Fastest Arabia
500 winner
Top 100 SME
Retail launch
Open-up
GCC region
Perm launch
Forbes top 100
SKEA Award
50
900
1400
2600
3000
3500
4000
450200
8
Growth Story
2008 2009 2010 2011 2012 2014 20162011 2013 2015 2017
Business
Set-up in
UAE
Telecom
Launch
India Office
Set-Up
Office in
Abu Dhabi
Office in
DIC, Dubai
Fastest
Arabia 500
winner
Retail
Launch
Top 100
SME winner
GCC
Expansion
Perm
Launch
SKEA
AwardSuperbrand
Status
Forbes Top
100
Forbes Top
100
9
Selection
Hiring
Onboarding
Attendance &
Payroll Mgmt.
Offboarding
Employee
Mgmt.
End-to-End Talent
Management
Solution
10
Staffing
Mar-18TASC: a people solutions’ company |
CONTRACT
STAFFING
PERMANENT
STAFFING
ON DEMAND
STAFFING
40 dedicated recruiters with a total
hiring experience of 60 years ensure
staffing of suitable candidates within
04 weeks for any type of
requirement - be it contract,
permanent or on-demand staffing.
The recruitment team has the
expertise to source talent globally.
Global Talent
Sourcing
11
Managed Services
Mar-18TASC: a people solutions’ company |
26 specialist account managers with
extensive experience across industries
can support you with any aspect of HR
operations so that you have more time
to focus on your strategic initiatives.
Based on your need of performance
management, or statement of work
methodology, they can build a
customized solution that best meets
your need.
RECRUITMENT PROCESS
OUTSOURCING
STATEMENT OF WORK
HR OPERATIONSSTATEMENT OF WORK
EVENTS & EXHIBITIONS
12
Geography
Mar-18TASC: a people solutions’ company |
Through a valid license to operate
within the region and an in-depth
understanding of the labor laws - we
have the expertise to source
candidates from over 27 countries
and offer people solutions within the
GCC. We are already catering to
clients in UAE, Qatar, Kuwait and
KSA, Bahrain & Lebanon.
Offices
13
Strengths
Mar-18TASC: a people solutions’ company |
Commitment to Compliance
SLA Driven
Approach Extensive ExperienceRegional
Know-How
Customer-
Centric
Flexible & Scalable
Technology
Mainland & Free zone
License
Excellent Biz. Practices
14
Process
Account
Management
Employee
CareRecruitment
15
Select
Mar-18TASC: a people solutions’ company |
Sourcing
Candidates Pool
Screening
We follow a 2-tier
selection process to
screen candidates, so that
your time involvement is
minimized.
Shortlist
16
Deploy
Mar-18TASC: a people solutions’ company |
Reference ChecksContract Signing
Onboarding
From reference checks
to onboarding, we
manage all hiring tasks to
have the selected
employee join you at the
earliest.
Travel
17
Manage
Mar-18TASC: a people solutions’ company |
Ticket Counter Waiting Area
Candidate Facing Team Back- end Team
Our ISO9001 certified
employee care team
ensures that every
candidate query is handled
efficiently.
18
Engage
Mar-18TASC: a people solutions’ company |
Newsletter
Team Building
CSR Training
We regularly communicate
with candidates, conduct
surveys organize events, etc.
to create a sense of
belongingness
19
Achievement
2016 Case Study100Forbes
Winner
Recognition
Hap
py
Ora
cle
Clientele
Walk -ins
DHA
Be
st H
R S
up
plie
r
IBM
Case Study
Quality Candidates
Sourcing
Local Vendor Evaluation
Innovator 2016
Satisfaction Survey
Entrepreneur
FG
B
Nissan Motors
GCAAReliable
ResourcesMicrosoft
Transparent Screening
TransparentTalent
Customer Testimonial
SKEA
MENNA Selection
Sam
sung
20
Clientele
Mar-18TASC: a people solutions’ company |
21
Case Study: Cleveland Clinic
Mar-18TASC: a people solutions’ company |
Situation
▪ 95 roles identified in CCAD for Emiratization
▪ Roles: customer service, call center, secretarial, patient documentation, IT helpdesk
▪ Qualification: high school pass out (no bachelors) and minimum 1 year. work ex
Execution
▪ Candidate sourcing: TASC database, job portals: walk-ins, social media
▪ Assessment sessions: run once every week (50 candidates per session)
▪ 5000+ candidates screened
▪ 28% candidate selection ratio achieved.
Results
▪ 68 selections, 16 in interview stage
▪ 52 joined, 16 in pipeline
▪ CCAD in line to achieve Emiratization targets in 2017
▪ Happy and satisfied client stakeholders and candidates
22
Case Study: Novartis
Mar-18TASC: a people solutions’ company |
Situation
▪ Global directive at Novartis to implement Statement-of-Work model
▪ 3 local vendors engaged by Novartis
▪ Novartis experienced challenges in quality hiring, salary delays, incorrect invoicing
▪ Major concern – management of KPIs for outsourced staff
Execution
▪ TASC appointed as the single vendor
▪ Seamless transition and recruitment resulted in onboarding of quality candidates
▪ Monthly meetings & KPI reviews organized between Novartis and candidates
▪ One-one discussions with TASC supervisor, line-manager and candidate
Results
▪ Enhanced business connect between departments and across geographies
▪ Time saving for Novartis professional as KPIs managed by TASC
▪ Significant improvement in KPI achievement of staff
▪ Satisfied client
23
Specialisation
EMIRATISATION
24
Retail
Mar-18TASC: a people solutions’ company |
Based on our experience in the retail staffing industry, we have designed a modular & flexible solution that not only meets staffing requirements but also assists in managing retail operations.
A dedicated team of 11 TASC professionals, can assist you with trained, highly dependable candidates, who will fetch you the desired Return on Investment through sales & promotion of your products and services.
What’s more!
We set KPIs for them, monitor their performance, and share timely dashboards for your review!
25
Telecom
Mar-18TASC: a people solutions’ company |
Our 15 telecom hiring specialists can support
you with hiring for any role in the telecom
industry. With 20 years of telecom hiring
experience, we can support you with high-
quality, multi-cultural, multi-lingual candidates
with telecom background in an efficient manner.
Get candidates of desired nationality, and
linguistic skills within 30 days
26
IT
Mar-18TASC: a people solutions’ company |
With over 40 years combined experience in IT
staffing, our 10 member specialist team is adept
at identifying the best IT specialist for any role
across the IT spectrum – infrastructure,
application development, ERP/CRM, security,
big data, and project/program/change
management.
Our IT specialists have expertise across sectors
- banking, aviation, government, etc. and can
get you qualified and experienced IT
professional, as desired.
27
Corporate Support
Mar-18TASC: a people solutions’ company |
With over 1,500 corporate positions recruited
across industries, we have the expertise to
handle your planned as well as ad-hoc
recruitments for corporate and support function.
Get the staff with the right skill-set to join you
within just half-a-day’s notice, for as long as
you want them.
28
Emiratisation
Mar-18TASC: a people solutions’ company |
With proven expertise in hiring high
volumes and one-off niche positions
for organizations in the public and
private sector, we possess a large
and growing database of skilled
UAE nationals to meet an
organization’s Emiratisation targets.
28
29
TASC Advantage
2016 Specialism9001ISO
Winner
Drop Ratio
Pay
slip
TAT
TAT
Automated
SLA
Email Alerts
Fill Ratio
KPI Op
era
tio
ns
CR
M
Agile
Talent Pool
Selection Ratio
Quality Process Compliance
Customer Experience
Satisfaction Survey
Employee Satisfaction
KP
Is
Mobile App
CRMReliable
ResourcesCollaboration
SMS Alert Leave Management
Innovation Talent
Employee Satisfaction Survey
SKEA
GC
C
QualityPerformance
DQ
A
30
Quality Conscious
Mar-18TASC: a people solutions’ company |
Recruitment
teamE-care
Automated
apps
To build a sustainable and
scalable business, TASC has
a 5-Star approach to ensure
customer and employee
satisfaction.
A key approach includes
regular monitoring of key
ratios such as drop ratio, fill
ratio, etc.
5 STAR
TAT, fill ratio, selection ratio,
drop ratio, & quality process
compliance
Customer & employee
surveys conducted twice
a year to enhance
service
5 ratios
Survey & improvise
TAT of 1 biz. day to respond
to any communication.
Time-bound response
HR Operations at TASC
are ISO 9001 certified.
Attain excellence
Constant process
improvements to
achieve higher levels
of business excellence
Re-engineer
31
Innovative
Mar-18TASC: a people solutions’ company |
Onboarding:
Digitally signed offer letter
dispatched to candidate
Visa management:
Check-list based visa
application tracking
Employee Management:
Information on self-service
portal & mobile-app
Request management:
Online application & mobile-
based approval for all requests
Payroll management:
Automated payroll and
client invoicing module
Renewals & separation:
System triggered renewals &
separation
TASC’s quest for
excellence has led to
innovative ways of
managing tasks so that
there is minimal manual
intervention. Thus,
making processes
faster, and error-free.
32
Socially Responsible
Mar-18TASC: a people solutions’ company |
At TASC, we understand
the value of giving back
to the community we live
and operate in.
Each year we initiate at
least 4 CSR initiatives to
give back to the
community.
150laborers at the
camp hosted for
Iftar.
6staff members
spent a whole day
at the orphanage
and donated toys,
clothes and funds.
60donors at the TASC
blood donation
drive.
76kgs of
cans collected and
contributed to the
drive organized by
Emirates
Environmental
Group
33
Why TASC
Mar-18TASC: a people solutions’ company |
Agile Team
Motivated account managers, who respond
to your requirement with agility.
Excellent Biz. Practices
Technology-driven organization with focus on
delivering outstanding customer experience
at every interaction.
Engaged Employee Base
Emphasis on delivering high-level employee
experience through innovative TASC
solutions.
34
Questions?
TASC Outsourcing
T: +971 4 358 8500
We’ll be happy to assist you with a proposal
that fits your business requirement. To know
more: visit www.tascoutsourcing.com
Follow:
Leadership
AM & Sales
Recruitment E-Care
Finance & Legal
Marketing
We collaborate to
meet your biz. need.