A PEEK INTO WHAT REAL USERS THINKcdn.ttgtmedia.com/downloads/Mobile_Device_Management_Report_f… · 16/04/2015 · Top Mobile Device Management Vendors Over 73,640 professionals

Mobile Device Management

A PEEK INTO WHAT REAL USERS THINK

2015

IT Central Station helps tech professionals by providing...

A comprehensive list ofenterprise level MobileDevice Management

vendors.

A sample of real userreviews from tech

professionals.

Specific information to helpyou choose the best vendor

for your needs.

Disclaimer

IT Central Station Ltd. does not endorse or recommend any products or services. The views and opinions of reviewersquoted in this document, IT Central Station websites, and IT Central Station materials (i.e. Content) do not reflect the

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© 2015 IT Central Station Reproduction ProhibitedTo read more reviews about Mobile Device Management, please visit:http://www.itcentralstation.com/category/mobile-device-management

http://www.itcentralstation.com/category/mobile-device-management

ABOUT IT CENTRAL STATION

User reviews, candid discussions, and more for enterprise technologyprofessionals.The Internet has completely changed the way we makebuying decisions. We now use ratings and review sitesto see what other real users think before we buyelectronics, book a hotel, visit a doctor or choose arestaurant. But in the world of enterprise technology,most of the information online and in your inbox comesfrom vendors but what you really want is objectiveinformation from other users.

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244 5th Avenue, Suite R-230New York, NY 10001

[email protected]+1 (646) 328-1944


ABOUT THIS REPORT

This report is comprised of a comprehensive list of enterprise level server virtualization softwarevendors. We have also included several real user reviews posted on ITCentralStation.com. Thereviewers of these products have been validated as real users based on their LinkedIn profiles to ensurethat they provide reliable opinions and not those of product vendors.

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Did you find this whitepaper helpful? At IT Central Station, our philosophy is “Give to Get”. Our activecommunity and unbiased reviews are made possible by your participation and as such, we ask that youshare your expertise with us as well. Please email [email protected] and one of ourcommunity managers will be in touch with you shortly. You can choose to review anonymously or notand your company name will not be included in the review.

If you found this report and/or the reviews on IT Central Station useful, we would greatly appreciate yourparticipation in giving back to our community.


VENDOR (BY RANKING) SOLUTION

AirWatch AirWatch Rating: 9.26(7 reviews)

SOTI MobiControl Rating: 7.76(4 reviews)

Citrix XenMobile Rating: 7.5(6 reviews)

IceWarp IceWarp Rating: 9.0(3 reviews)

Good Technology Good for Enterprise Rating: 6.0(2 reviews)

Fiberlink MaaS360 Rating: 6.5(7 reviews)

MobileIron Virtual Smartphone Platform Rating: 7.0(2 reviews)

Apperian Apperian

Odyssey Software Athena (1 reviews)

Fixmo Conceivium Business Solutions

ManageEngine Desktop Central (3 reviews)

Excitor DME Mobile Device Manager

McAfee EMM (2 reviews)

BMC Fromdistance Mobile Device Management

Mobile Active Defense Mobile Enterprise Compliance and

Security Server

FancyFon Software Mobility Center

Motorola Motorola MSP

IBELEM PushManager

The Institution Revival

Smith Micro Smith Micro Mobile Device Management


http://www.itcentralstation.com/vendors/airwatch

http://www.itcentralstation.com/products/airwatch

http://www.itcentralstation.com/vendors/soti

http://www.itcentralstation.com/products/mobicontrol

http://www.itcentralstation.com/vendors/citrix

http://www.itcentralstation.com/products/xenmobile

http://www.itcentralstation.com/vendors/icewarp

http://www.itcentralstation.com/products/icewarp

http://www.itcentralstation.com/vendors/good-technology

http://www.itcentralstation.com/products/good-enterprise

http://www.itcentralstation.com/vendors/fiberlink

http://www.itcentralstation.com/products/maas360

http://www.itcentralstation.com/vendors/mobileiron

http://www.itcentralstation.com/products/virtual-smartphone-platform

http://www.itcentralstation.com/vendors/apperian

http://www.itcentralstation.com/products/apperian

http://www.itcentralstation.com/vendors/odyssey-software

http://www.itcentralstation.com/products/athena

http://www.itcentralstation.com/vendors/fixmo

http://www.itcentralstation.com/products/conceivium-business-solutions

http://www.itcentralstation.com/vendors/manageengine

http://www.itcentralstation.com/products/desktop-central

http://www.itcentralstation.com/vendors/excitor

http://www.itcentralstation.com/products/dme-mobile-device-manager

http://www.itcentralstation.com/vendors/mcafee

http://www.itcentralstation.com/products/emm

http://www.itcentralstation.com/vendors/bmc

http://www.itcentralstation.com/products/fromdistance-mobile-device-management

http://www.itcentralstation.com/vendors/mobile-active-defense

http://www.itcentralstation.com/products/mobile-enterprise-compliance-and-security-server

http://www.itcentralstation.com/products/mobile-enterprise-compliance-and-security-server

http://www.itcentralstation.com/vendors/fancyfon-software

http://www.itcentralstation.com/products/mobility-center

http://www.itcentralstation.com/vendors/motorola

http://www.itcentralstation.com/products/motorola-msp

http://www.itcentralstation.com/vendors/ibelem

http://www.itcentralstation.com/products/pushmanager

http://www.itcentralstation.com/vendors/the-institution

http://www.itcentralstation.com/products/revival

http://www.itcentralstation.com/vendors/smith-micro

http://www.itcentralstation.com/products/smith-micro-mobile-device-management

SAP Sybase Afaria

Symantec Symantec Mobile Management

Capricode SyncShield Advanced Mobile Device

Managemen

Tangoe Tangoe Mobile Device Management

Ubitexx Ubi-Suite


http://www.itcentralstation.com/vendors/sap

http://www.itcentralstation.com/products/sybase-afaria

http://www.itcentralstation.com/vendors/symantec

http://www.itcentralstation.com/products/symantec-mobile-management

http://www.itcentralstation.com/vendors/capricode

http://www.itcentralstation.com/products/syncshield-advanced-mobile-device-managemen

http://www.itcentralstation.com/products/syncshield-advanced-mobile-device-managemen

http://www.itcentralstation.com/vendors/tangoe

http://www.itcentralstation.com/products/tangoe-mobile-device-management

http://www.itcentralstation.com/vendors/ubitexx

http://www.itcentralstation.com/products/ubi-suite

Top Mobile Device Management Vendors

Over 73,640 professionals have used IT Central Station research on enterprise tech solutions. Here arethe top Mobile Device Management vendors based on product reviews, ratings, and comparisons. Allreviews and ratings are from real users, validated by our triple authentication process.

1. AirWatch 912 Views1507 Comparisons

4 Reviews90 Followers

Average Rating: 9.2

2. MobiControl 1059 Views1052 Comparisons


Average Rating: 7.8

3. XenMobile 888 Views981 Comparisons


Average Rating: 7.6

Chart KeyViews: Number of total page views

Comparisons: Number of times compared to another product

Reviews: Total number of reviews on IT Central Station

Followers: Number of followers on IT Central Station

Average Rating: Average rating based on reviews

The total ranking of a product (i.e. bar length) is based on a weighted aggregate ranking of that product's Views (weighting factor =17.5%), Comparisons (17.5%), Reviews (17.5%), Followers (17.5%), and Average Rating (30%).





TOP 5Based on Views

3166 IceWarp

1105 MaaS360

1087 Good for Enterprise

1059 MobiControl

912 AirWatch

TOP 5Based on Views of Comparisons

3557 IceWarp

1507 AirWatch

1254 MaaS360

1052 MobiControl

981 XenMobile

TOP 5Based on Followers

269 IceWarp

115 MaaS360

96 Good for Enterprise

91 XenMobile

90 AirWatch

TOP 5Based on Rating

9.2 AirWatch

9.0 IceWarp

7.8 MobiControl

7.6 XenMobile

7.0 Virtual Smartphone Platform





















http://www.itcentralstation.com/products/virtual-smartphone-platform

AirWatchVendor: AirWatch

Overview: AirWatch is the leader in enterprise-grade Mobile Device Management, Mobile Application Managementand Mobile Content Management solutions designed to simplify mobility. Designed to track, monitor andmanage an organization's mobile devices, AirWatch provides today's IT function with a single, integrated,real-time view. Highly scalable, web based and with a multi-tenant architecture, AirWatch can easilymanage hundreds of devices, regardless of manufacturer, operating system or location.

SampleCustomers:

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank,Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling AaronInc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, DeltaAir Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, IntermountainHealthcare, Safexpress, TAG Aviation

TopComparisons:*

MobiControl vs. AirWatchXenMobile vs. AirWatchMaaS360 vs. AirWatch

Compared 13% of the time.Compared 10% of the time.Compared 10% of the time.

* Data is based on the aggregate profiles of IT Central Station Users researching this solution.


http://www.itcentralstation.com/products/comparisons/mobicontrol_vs_airwatch

http://www.itcentralstation.com/products/comparisons/xenmobile_vs_airwatch

http://www.itcentralstation.com/products/comparisons/maas360_vs_airwatch

WHAT REAL USERSARE SAYING...

"Great solution. Windows8.1 could have moreoptions to control."

"The solution offers a greatdeal of management fordevices. But, the level ofsupport still needsimprovement"

"Effective and simple tomanage. Support for moredevices would be animprovement."

"This product enables us toreplace all existing storesPDA running Windows CEwith iPod touch."

AIRWATCH REVIEW BY A REAL USERAdmin71833 Verified by IT Central StationAirWatch Admin/Messaging Specialist at a governmentwith 500-5000 employees

Valuable Features:

Whitelisting applications

Remote enterprise wipe

GPS device location

Improvements to My Organization:

Ability to deploy smartphone applications

Room for Improvement:

Windows 8.1 could have more options to control

Use of Solution:

6 months

Deployment Issues:

AirWatch does not have control over Windows 8.0 devices which were the first 100deployed devices.

Stability Issues:

No issues with stability.

Scalability Issues:

No issues with scalability.

Customer Service:

Excellent customer service.


Technical Support:

Excellent technical support.


AIRWATCH REVIEW BY A REAL USERPeuge Benjamin, MIS, CCENT Verified by IT CentralStationEngineer at a tech vendor with 5000+ employees

Valuable Features:

The Organization group approach they have taken to manage both Device andAdministrative access


It has help in providing administrators with a way to separate devices based onbusiness use cases.


There are currently canned reports that provide a a great deal of device detail. But,there could be room for the solutions to allow for custom reporting for ad-hocreports

Use of Solution:

3 years

Customer Service:

This is an area that could use some improvement. we have had a few incidentswhere the level of support was not what it was pictured to be.

Technical Support:

There are a lot of very skilled engineers well versed in all aspects of the solution.

Previous Solutions:

We have used multiple solutions. We are responsible for service delivery so we areexpected to be familiar with the main players in the industry.

Initial Setup:

It depends. On-prem is a lot more involved than SaaS. There are a lot of movingparts for the on-prem version of the solution that can be consolidates if it is thedesire of the client/customer.


Implementation Team:

Vendor. We have had a great experience with all of our current clients.

Alternate Solutions:

Yes, MobileIron, MaaS360, Blackberry, XenMobile, Afaria, Soti, Good.


MobiControlVendor: SOTI

TopComparisons:*

AirWatch vs. MobiControlMaaS360 vs. MobiControlIceWarp vs. MobiControl




http://www.itcentralstation.com/products/comparisons/airwatch_vs_mobicontrol

http://www.itcentralstation.com/products/comparisons/maas360_vs_mobicontrol

http://www.itcentralstation.com/products/comparisons/icewarp_vs_mobicontrol


"The usability of theplatform is a valuablefeature. Support forWindows Phone 8.1 isneeded however."

"Good solution, howeverfeatures for Android needto be improved."

"We evaluated Dell’sK3000, AirWatch,MobileIron and choseSOTI MobiControl.Application Catalogue isexcellent. "

"More detaileddocumentation is neededbut using SOTIMobicontrol we have beenable to install and upgrade1600+ devices."

MOBICONTROL REVIEW BY A REAL USERZico Herrera Geldres Verified by IT Central StationBusiness Manager at a software R&D company with 1-500employees

Valuable Features:

Usability of the platform

Integration with special APIS for Android.

Remote Control in Android +

Scripts and Packages

Remote view for iOs

Adhoc Reports


Update of the apps using silence installation

Applying policies that makes up the productivity of the users

Share documents

Locate devices.


Support for Windows Phone 8.1

Improve time to market

Use of Solution:

3 years.

Deployment Issues:

No issues encountered.


Stability Issues:


Scalability Issues:


Customer Service:

Very good.

Technical Support:

Very Good.

Previous Solutions:

No.


Through a vendor team. Very Good

ROI:

The ROI is US$4 for each US$1 invested.

Setup Cost:

The original setup cost was US$3K on training, licenses and hosting.

The day to day cost its around US$2.5 per device monthly.


We evaluated, 3 years ago, Afaria, Airwatch and Soti. Soti had an excellent relationbetween price and quality.

Other Advice:

Understand the devices that can support Android or Android Plus. There aredevices that are present in our market but not in the North American, so the supportfor some Android devices sometimes are poor.

After that, the relation price - quality should be your next decision maker, includingthe support that the manufacturer can provide you.


MOBICONTROL REVIEW BY A REAL USERKrzysztof Puzio Verified by IT Central StationIT DSS Junior Coordinator at a manufacturing companywith 5000+ employees

Valuable Features:

File Sync Rules

Registry editor for Windows

Scripting

Remote control


Actually, that is the main support tool used in BAT by L1 to support are mobileusers.

I cannot say anything about improvement cause we started to use that when wechange the sales model for direct and implement mobile systems for Sales Reps.For sure it gives a very big value for our support quality.

An example lockdown menu for Motorola WM 6.5 devices:


There are a lot of things which can be done for Android devices support. There areno features now to deploy settings for already installed applications in Android's.Mobi should have also access to all of "root" user files on device which will alsohelp which application settings deployment. For sure there should be also somefeatures to check on all devices size of chosen file or maybe CRC sum.

Use of Solution:

I started to use MobiControl in May 2013.

Deployment Issues:

Sometimes I reached problems with big file deployments. From time to time when Ineed to synchronize files bigger than ~100Mb and synchronization crashes in themiddle it will not continue at next schedule and files will not reach device correctly.Second thing is packages deployment with included installation which is runningpretty slow. Instead of that I use file sync rules and scripting which is much better.


Stability Issues:

Haven't encountered stability issues.

Scalability Issues:

Not to big but when I wanted to deploy some files on couple devices which whereconnected to a small router they where started to disconnecting for Mobi. Therewas no clear requirements in the documentation about how big link capacity shouldbe per one device.

Customer Service:

I haven't contacted them.

Technical Support:

Technical support in SOTI is not to advanced. They are not stubborn in problemsolving. If they know something from their knowledge base they will send someexplanations but if not you are staying alone with your problem.

Previous Solutions:

Did not use any other MDM.

Initial Setup:

It was pretty simple.


I implemented that by my self. I did not use help of anyone.

ROI:

That was not an investment at all. Just a tool to manage some mobile devices so itwill be hard to calculate "return".


It is a global solution for BAT so I did not evaluate any others.

Other Advice:

Collect your requirements before you will buy it. It is pretty expensive for MDM andyou need to be sure that you will not be disappointed after attemptingimplementation.


XenMobileVendor: Citrix

Overview: A leader in mobile device management and security. We're all about protecting the mobile enterprise.

TopComparisons:*

AirWatch vs. XenMobileGood for Enterprise vs. XenMobileMaaS360 vs. XenMobile




http://www.itcentralstation.com/products/comparisons/airwatch_vs_xenmobile

http://www.itcentralstation.com/products/comparisons/good-enterprise_vs_xenmobile

http://www.itcentralstation.com/products/comparisons/maas360_vs_xenmobile


"Gave the company theoption to implement BYODfor mobile phones, but TheMTC was very finicky."

"Provides us with fastercommunication, butSecuring ActiveSyncwithout using a Netscalerwould be an improvement."

"Centralized managementfor iOS and Androidplatform devices. It canpush the policy andapplication based onneeds. "

"Provides us the control weneed for BYOD. Can't waituntil Android support!"

XENMOBILE REVIEW BY A REAL USERSrEngineer672 Verified by IT Central StationConsultant at a tech services company with 1-500employees

Valuable Features:

Ease of deployment to end users.

Profile deployment to setup email, wifi etc.

Secure Mail Gateway was very useful for companies trying to control who accessedtheir email.


Gave the company the option to implement BYOD for mobile phones. Also helpedwith companies who were providing phones the capabilities to easily deploy aphone as well as to securely delete the data if the phone went missing or policieswere being broken.


The Multi-Tenant component (MTC) was very finicky to get up and running andupgrades was hit and miss. If you were dealing with a single site it was fairlystraight forward as long as you rebooted the system before doing any significantchanges like upgrades or certificate changes.

With Citrix taking over, the XenMobile name is a bundling of other products(ShareFile/XenMobile Apps, NetScaller, etc) which makes this a very difficult setupin a single environment and impossible to deploy a full "XenMobile" experience as aManage Services offering.

Use of Solution:

2.5 years. Basically from 2012 to mid 2014.

Deployment Issues:

As a MTC it was a problem to get up and running initially. It also had a lot ofproblems with certificates but again it came to being very selective on the trustedroot authority.

Single deployment has generally been fine.


Stability Issues:

The MTC It had undocumented memory requirements so even though we hadenough memory for the number of devices, the number of tenants meant we hadregular crashes until that was fully realised by their support.

Scalability Issues:

No.

Technical Support:

Technical support was good.

Previous Solutions:

Didn't use any other product.

Initial Setup:

MTC is complicated as it required a top level service to manage the tenants andthat was difficult to get running.

Single tenant (in-house) was easy.


In-house with technical support.

ROI:

As I said we sold this product as a manage service offering. I'm not sure on thecompanies return on investment.

Setup Cost:

Unknown setup cost but we spent a lot of hours getting it running.


Back in 2012 we compared this to Sophos offering (hands on). On paper wecompared this product to Mobile Iron.

Other Advice:


I still think XenMobile MDM is a leading solution for Mobile Device Management butits bundling with the other XenMobile Apps and NetScaller makes it very difficult toimplement. You (as a solution provider) need to be a Citrix house to get to the rightresources. If you are looking to implement MDM just understand the full solutionfrom Citrix is expensive and complicated. However the basic MDM with SecureMail Gateway is not nearly as difficult and still provides features that other MDMproviders don't.


XENMOBILE REVIEW BY A REAL USERSpencer Warren Verified by IT Central StationApplications Systems Analyst at a tech services companywith 500-5000 employees

Valuable Features:

Receiving corporate email, contacts, and calendar. The ability to lock down andsecure the device, and the ability to support iOS, Android, and Windows Phone.


This product provides our organization with faster communication with the ability toanswer emails from a mobile device rather than having to access Outlook on alaptop or desktop.


Securing ActiveSync without using a Netscaler.

Use of Solution:

2 years and 6 months.

Deployment Issues:

There have not been any issues with deploying this solution. However we haveencountered when a user restores an iOS device either for a new iPhone orexisting, the XenMobile profiles have to be deleted and the phone has to be setupagain using Worx Home.

Stability Issues:

We have not encountered any issues with stability. But we have seen battery life isslightly drained faster.

Scalability Issues:

We have not encountered any issues with scalability.

Customer Service:

10/10.

Technical Support:

10/10.


Previous Solutions:

No.

Initial Setup:

The initial setup has always been very straightforward and easy to install updates.


We did the implementation in-house.

ROI:

For BYOD we charged users $50.00 to counter the price of the product and licensecost. Also faster communication has added to ROI.

Setup Cost:

The original setup cost was $1,800.00 plus a new license every year. Day-to-daycosts include offsite server and storage.


Yes, we did evaluate other options based off of Gartner reports and off ofmanagements previous used products.

Other Advice:

Test, test, test and understand how iOS and Android work at an operating systemlevel. Also create good documentation with screenshots to help the users enrollthemselves, empower the users.


Good for EnterpriseVendor: Good Technology

TopComparisons:*

MaaS360 vs. Good for EnterpriseAirWatch vs. Good for EnterpriseXenMobile vs. Good for Enterprise




http://www.itcentralstation.com/products/comparisons/maas360_vs_good-enterprise

http://www.itcentralstation.com/products/comparisons/airwatch_vs_good-enterprise

http://www.itcentralstation.com/products/comparisons/xenmobile_vs_good-enterprise


"Not the sleekest ofsolutions with a ratherclumsy user interface but agood choice if you needtrue data protection"

"Device agnostic andprovides access in acontrolled manner. I wishthe interface were morerobust."

GOOD FOR ENTERPRISE REVIEW BY A REAL USERmartin.sandren Verified by IT Central StationManager of System Security at a financial services firmwith 500-5000 employees

Valuable Features:

The container approach gets you separation between private and corporate data.This does mean that you eliminate the risk of wiping private data during a remotewipe as well as remove the risk of data leakage between when the device is lostand when it is wiped.


Clumsy user interface

Expensive

No cloud delivery platform

Iffy support for O365


GOOD FOR ENTERPRISE REVIEW BY A REAL USERAlfredTV Verified by IT Central StationDirector of IT at a healthcare company with 5000+employees

Valuable Features:

Provides access to our Lotus Notes system in a controlled and managed manner.Is device agnostic with a similar interface for the gamet of devices in the market.


The application is consistent across devices, but the interface is not as robust asyou would expect for an enterprise solution. The application should have more userfunctionality and interface better with the independent operating systems it runs on.


MaaS360Vendor: Fiberlink

Overview: MaaS360 is a product of Fiberlink, which is an IBM company. Fiberlink has nearly 20 years of experienceworking with large enterprises to provide mobility management and security services. Their solutions aredesigned to reduce liability levels and increase productivity through the appropriate management andoversight of mobile devices. MaaS360 solutions are utilized by companies such as Volkswagen AG, Hyatt,AMD, Audi, UBS, Pepsi, MasterCard, and Bridgestone. MaaS360 provides a great deal of support for awide range of devices. It can work with iOS devices, Android, Windows Phone, Blackberry, and, somewhatuniquely, the Kindle Fire. It is designed to work either with BYOD systems or company-issued systems,and allows for rapid device enrollment. MaaS360 also offers a centralized dashboard to manage mobiledevices, and easily distribute applications company-wide. IT administrators can quarantine certain devicesif they are deemed a security risk to the rest of the system. Geo-fencing is also offered for organizationswith security demands that require location-related compliance. MaaS360 has the ability to generatesoftware and hardware reports, has customizable privacy settings, and mobile expense management.Flipkart, a large e-commerce company, used MaaS360 to manage a fleet of 3,000 mobile devices fordelivery executives across the Indian subcontinent. As a result, administrative burdens have been greatlyreduced, the company can be sure that the deliverers have the most up-to-date versions of enterpriseapps, and administrators can work at a single center rather than being spread out in regional locations.Review more of the top MDM/BYOD solutions with our SmartAdvisor.

SampleCustomers:

VW, Shell, RBS, Blue Cross, GSA, Vodafone, MasterCard, Pepsi

TopComparisons:*

Good for Enterprise vs. MaaS360AirWatch vs. MaaS360MobiControl vs. MaaS360




http://www.itcentralstation.com/products/comparisons/good-enterprise_vs_maas360

http://www.itcentralstation.com/products/comparisons/airwatch_vs_maas360

http://www.itcentralstation.com/products/comparisons/mobicontrol_vs_maas360


"Fiberlink's Maas360 usedto be one of the top MDMsolutions, but now thereare better rated options."

"Capability to remotelyassist in device &passcode unlocks makessupport easier. Certificateinstall could be smoother."

MAAS360 REVIEW BY A REAL USERnetadmin201 Verified by IT Central StationNetwork Administrator at a healthcare company with 500-5000 employees

Valuable Features:

Ability to lock or wipe the device if it becomes lost or stolen. Control what users canand cannot do on their corporate phone through policies, and the ability to inventorythe wireless devices in the field.


Before Maas360 we had no way of knowing of how many devices were in the fielddue to IT not being a part of the purchasing process. We are now able to inventorydevices and require end users to contact us in order to get their phones setup. Also,we do not allow BYOD at our company because of HIPAA policies, since Maas360links with our Exchange server we get a notification if personal devices show up onour network and can take appropriate actions.


Android device enrollment is a difficult process compared to how easy Apple IOSenrollment is. Also, there is a glaring security flaw were users can wipe their phonesand they still show compliant in Maas360.

Another issue is when new Android phones come out, Maas360 is not able toimplement the new features that have been introduced on the phone. For examplewhen fingerprint login was available for Galaxy S5, Maas360 was not even ready tooffer that feature as part of the policy you implement for your phone. Apple on theother hand usually has their features ready for Maas360 within the first few weeksof release.

Use of Solution:

Almost 3 years.

Deployment Issues:

Besides your standard end user issues....then no.

Stability Issues:

There have been complaints of the Maas360 app that is required on the devices todrain the phone battery faster than normal. Also, I have had an issue with theMaas360 app failing and causing my phone to become unusable.


Scalability Issues:

No scalability issues.

Customer Service:

Good.

Technical Support:

I've noticed a little bit of a decline of responsiveness since IBM has taken themover.

Previous Solutions:

No.


In-house.


I believe we were looking at Good Technologies as well.


MAAS360 REVIEW BY A REAL USERAccountAdmin19221 Verified by IT Central StationHelp Desk Support Account Admin. at a financial servicesfirm with 500-5000 employees

Valuable Features:

The ability to see details about a users device, whether they are inactive becausethey don't use it, whether its in compliance, rooted/jailbroken, what version of iOSor policy they are currently on, and more. Also the capability to remotely assist indevice unlocks and passcode unlocks makes support easier.


It allows employees who require phones a way to receive support quickly ratherthan having to go through the Help Desk or other areas to receive assistance. If thedevice is stolen, it can be remotely wiped from the site, same goes for unlocks,changing policies, and re-enrollment of the device if it is accidentally wiped.


Possibly a notification if a device is wiped and no longer has the security policy onthe phone. The product can also install the certificates on the phone in a 'smoother'way. It currently sometimes fails and we have to re-enroll the device multiple times.

Use of Solution:

About 6 months.

Deployment Issues:

Occasionally when it is installing the certificates and policies, it may not always gothrough and we have to re-enroll the device to try again.

Stability Issues:

MaaS has been pretty reliable and we have had minimal issues. Only issue I mayhave is that it can sometimes take upwards of 5-10 minutes for a passcode unlockto go through onto the device (sometimes, not always).

Scalability Issues:

None.

Previous Solutions:

No previous solution.



Manager worked in-house, communicating with tech support on their end and wasable to get it implemented and also tested very quickly.

ROI:

Can't comment much here, but I'm sure with the faster support, managers,directors, and executives receive now, it has increased productivity.


This product was chosen by management, I wasn't aware of other options.

Other Advice:

Give it a try and test it in your environment. We've had practically no issues withMaaS360 that haven't started from our end first. It is very easy to create newsecurity policies and many ways to restrict devices.


Virtual Smartphone PlatformVendor: MobileIron

SampleCustomers:

Brussels Airport, Astellas, Standtwerke University, ARUP, Ingram, UniCredit

TopComparisons:*

XenMobile vs. Virtual Smartphone PlatformIceWarp vs. Virtual Smartphone PlatformAirWatch vs. Virtual Smartphone Platform




http://www.itcentralstation.com/products/comparisons/xenmobile_vs_virtual-smartphone-platform

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http://www.itcentralstation.com/products/comparisons/airwatch_vs_virtual-smartphone-platform


"Apps can be deployed tostore devices with moreease but there was anActiveSync issue duringdeployment "

"Accessing documents onyour mobile while travelingis essential but screenshare suppport could behelpful. "

VIRTUAL SMARTPHONE PLATFORM REVIEW BY A REAL USERMobilityEng3718 Verified by IT Central StationMobility Engineer at a financial services firm with 1-500employees

Valuable Features:

High Availability on Core and Sentry, Apple DEP support, MAM, and the BYODPortal are valuable.


Corporate-owned and employee-owned devices can be enrolled from the sameBYOD Portal. In-house app distribution allows retail apps to be deployed to storedevices with more ease.


Reporting and custom reporting, containerization, more readable and assessabledocumentation, better technical support and better trained staff.

Use of Solution:

2.5 years

Deployment Issues:

Yes. ActiveSync issue.

Stability Issues:

Yes. Certain profiles are not getting pushed that rendered app distribution

Scalability Issues:

None encountered.

Customer Service:

7.5 out of 10

Technical Support:

6.5 out of 10


Previous Solutions:

Yes. Agreement issue with preferred product was the reason for change.

Initial Setup:

Not quite. Technical questionnaire/reference can be done better so firewall rulescan be implemented more smoothly. The server setup that BYOD Portal resides onis not supported by MobileIron and caused support issues such as vulnerabilitypatches, configuration, etc.


Both via Webex sessions. The level of expertise from the vendor team is 8 out of10.

ROI:

I don't know what the ROI is.


AirWatch, Absolute, and McAfee MDM were also evaluated.

Other Advice:

Clearly list goals or objectives, compare products, interview vendors and askintelligent questions that may be related to problems or challenges


VIRTUAL SMARTPHONE PLATFORM REVIEW BY A REAL USERDirector2321 Verified by IT Central StationDirector of Product Development at a tech servicescompany with 1-500 employees

Valuable Features:

MobileIron AppConnect (geting access to internal resources Exchange, FileServer, etc.) thru Sentry without VPN.


Accessing documents on your mobile while traveling is essential.


Screen share suppport for all platforms could be helpful for helpdesk.

Use of Solution:

2 years.

Deployment Issues:

No.

Stability Issues:

No.

Scalability Issues:

No.

Customer Service:

4 out of 5.

Technical Support:

3 out of 5.

Previous Solutions:

No, I did not.


Initial Setup:

It was straightforward. The infrastructure consists of virtual appliances which arevery easy to deploy and setup.


An in-house team.


Symantec, Zenprise (now Citrix).

Other Advice:

Focus onto the planning phase of the implementation. Prepare a list of yourrequirements regarding the restrictions (passcode, secure data access), usecases, what type of resources would your users like to acces from their mobiledevice. Per device and per user licensing are available, so you can decide which isthe best for you.

There are two type of implementation available: Connected Cloud and On-premise.In the first scenario MobileIron is responsible for the availability, the backup and theversion upgrades of the Core. Make groups by the type of users and use activedirectory groups for assigning configs and policies. Prepare a list of the platformsyou would like to support. Ask for a 30-day evaluation from MobileIron and checkthat it meets with your expectation and requirements. Mobileiron provide 0 daysupport for new versions of IOS, Android and Windows Phone. It is possible tocreate dynamic groups of configs and policies as per the user AD groupmembership and by device properties (platform, OS version, screen size,… morethan 240 filter properties can be used)


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Documents

A PEEK INTO WHAT REAL USERS THINKcdn.ttgtmedia.com/downloads/Mobile_Device_Management_Report_f… · 16/04/2015 · Top Mobile Device Management Vendors Over 73,640 professionals