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Mat NewmanASEAN Collaboration Executive
#NewWayToWork
Please note:
IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s solediscretion.
Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
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IBM Collaboration Solutions
Why Social?
IBM's Strategy
Why IBM for Collaboration?
IBM Collaboration Solutions - Overview and Capabilities
3
Why Social
Productivity is a top focus of global CEOs
Engaged Employees and Satisfied Customers Dominate Thinking of CEOs in 2014,” The Conference Board, https://www.conference-board.org/press/pressdetail.cfm?pressid=5055
As enterprises seek opportunities for growth,
worker productivity takes center stage.
Global CHROs believe social can improve engagement and insight
Global CHROs embrace employee collaboration to drive innovation
Global CEOs see cognitive computing as a game changer
We live in a moment of enormous possibility and transformation
Exploit data as the new basis of
competitive advantage
Leverage cloud as a growth engine for business
Drive people-centric
engagement for new profit channels
Three methods of new value creation:
9
How has your WORK changed over the last few years?10
Employees everywhere are facing a challenge ...
The evolution of the EMPLOYEE
Work anytimeWork 9-5
NowThen
The evolution of the TOOLS
Use Any Device
Use Company Computer
NowThen
The evolution of WORK
Work fromAnywhere
On Company Premises
NowThen
The modern WORKPLACE
Work from any where
Use Any Device
Work anytime
BYOD
Employees are ... PEOPLE16
Leaders have noticed
and are making changes ...
Organizational Collaboration is evolving and becoming more OPEN and SOCIAL
Organizational opennessOperational control Balance between openness and control
25%
33%
23%19%
56%
44%
2015 CEO responses2013 CEO Study
Question E9–How do you see the landscape changing over the next 3 to 5 years?
27%
more
24%
less
Source: CEO insights from the IBM Global C-suite Study
CEOs recognize the imperative of opening up their organizations
Why Social?
CEO's seek opportunities for growth, worker productivity becomes even more important CHRO's identify engaging with employees using
social tools leads to greater satisfaction, retention and innovation People already recognise that there are better ways
of communicating and collaborating Leaders recognise that openly communicating
fosters a culture of collaboration and innovation Solutions infused with cognitive capabilities will
make it easier for people to find information, expertise, prioritise and be more productive
IBM's Strategy
IBM Collaboration Solutions (ICS) capitalize on IBM’s broader strategy and key investments to create the most intelligent, flexible and elegant platform for businesses and institutions around the world.
Cloud EngagementAnalytics
We are making markets by transforming industries and professions with data.
We are remaking enterprise IT for the era of the cloud.
We are enabling systems of engagement for enterprises. And leading by example.
The IBM Strategy
21
Mobile
Focus areas for IBM Collaboration Solutions (ICS)
AnalyticsSecurity
Cloud
Social
Mobile is at the heart of everything we do
24
Compliance Help comply with Government regulations through capabilities such as:
Archive collaborative contentEnable eDiscovery on collaborative content for legal needsBlock instant communications between regulated and unregulated usersAbility for Administrators to be notified if sensitive information is being shared (PII, HIPAA, FINRA)
Solutions that support IBM Connections:
IBM Archive Essentials Vantage for IBM ConnectionsVantage for IBM Sametime
Compliance for Messaging, Social and Instant Messaging
Analytics, Insight, Engagement
Security and Standards that matter
ibmcloud.com/social/security
Physical Security
Controls & Compliance
Encryption
Authentication
Privacy
Intrusion Detection
2012 Gold WinnerIBM Cloud Security
Standards Based on
ISO 27001-27002 EU Directive 95/46/EC Model Clause Agreements
ibmcloud.com/social/security
26
End to End, IBM is the Winning Choice for Collaboration
© 2015 IBM Corporation
Trust PeopleBring customers and
partners into the conversation
EmpowerWork with anyone, anytime,
anywhere, even offline
Engage PeopleFilter out the noise,
illuminate ideas
Extend TechnologyEasily integrate existingAnd new applications
27
IBM’s Vision Resonates with Press and Analysts
© 2015 IBM Corporation
Analysts
Press“IBM has showcased some truly remarkable tools that can provide the all-in-one technology solution to enable a social business to thrive. Beyond that
IBM has positioned the products to coexist with the technologies that companies are already using”. – CMSWire
“Smarter workforce, customer experience, collaboration - it's all about tech enabled” TALENT #IBMConnect
– Tweet from Molly Lombardi of Aberdeen
"Innovation, Speed, Design, Interaction, Engagement: These are the messages of IBM Connect and IBM delivered them amazingly well.“ –
Rob Enderle, Enderle Group
“IBM has been evolving its IBM Connections collaboration solution, which supports cloud, premise, or hybrid deployments, to become "the leading social platform," featuring social networking, mail,
meetings, chat, document sharing, and more.” – Blair Pleasant, COMMfusion
“IBM reveals radical email interface rethink” – Simon Sharwood, The
Register
““I got a glimpse of something that might be a game changer for the company and the industry. They provided a look at IBM Mail Next” - GigaOM
“Want more evidence that companies are realizing that digital customer experience is essential to survive and thrive in the Age of the Customer? Look no further than last week’s IBM Connect conference in Orlando…You could call it the next step in the
digital customer experience gold rush.” – David Aponovich, Forrester
“IBM is recognizing that there is more than one type of email user within the enterprise, and that offering the user a choice – be that mobile-or desktop-based – is the best approach when servicing large organizations. IBM Mail Next is still a work in progress, but the signs of innovative thinking and strong product design were there for all to see last week at IBM Connect.” – Richards Edwards, Ovum
“IBM Talent Management Suite (#Kenexa) is an excellent ex. of using the Connections API to add social features to business apps” – Tweet from Allan Lepofsky of Constellation Research
“The external focus is on a new set of social sentiment data provided by customers that is infused with behavioral science and analytics that could give us the next level of loyalty programs or help identify 'at risk' customers for intervention. Scott Hebner, VP of Social Business Solutions at IBM said it best. "There is a gold mine of data that is brand new and businesses are just now starting to learn how to use it." . – Huffington Post
Analysts Continue to Validate IBM as a Leader
© 2015 IBM Corporation
IBM is a Leader for 7 consecutive years in the Gartner Magic Quadrant for Social Software in the Workplace2
Leader in 2 Waves!Forrester Wave File, Sync and Share and Enterprise Social Platforms1
IBM is a Leader for 3 consecutive years Aragon Research Globe for Enterprise Social Software4
IBM is the Worldwide Market Share Leader for 7 years in a row!IBM is a Leader in WW and European Enterprise Social Network MarketScapes3
1Source: The Forrester Wave™: File Sync and Share, Q3 2016; and The Forrester Wave™: Enterprise Social Platforms, Q2 2016 2Source: Gartner Magic Quadrant for Social Software in the Workplace, October, 20163Source: Worldwide Enterprise Social Networks and Online Communities 2016-2019 Forecast and 2016 Vendor Shares, July 2017. IDC Marketscape: WW Enterprise Social Networks 2016 Vendor Assessment, November 2016. IDC Marketscape: European Enterprise Social Networks in 2016. Doc # LP02W December 2016. 4Source: The Aragon Research Globe™ for Social Software, 2016: Knowledge at the Core5Source: Ovum Decision Matrix: Selecting an Enterprise Social Networking Product 2016, January 2017. Ovum Decision Matrix: Enterprise File Sync and Share 2016, September 2016.
* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties,
expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Leader in 2 reports! IBM is a Leader in the Ovum Decision Matrix: Enterprise Social Networking Product & Enterprise File Sync and Share, 20165
IBM's Strategy
IBM has transformed itself again into THE Cloud and Cognitive Computing company
IBM's Collaboration Solutions deliver on our organizational imperatives
– Cloud, Analytics, Mobile, Social and Security
Why IBM for Collaboration?
Content
Conversation
Content
Community Conversation
Content
Community Conversation
Content
IBM's Approach to Collaboration
3625-Jul-17
Community Conversation
Content
Business leaders have clarity, control, and the insights they need to confidently make informed decisions.
Orient Me
The homepage that knows you
• Important people and communities always in view
• Prioritized updates based on your behavior and interactions with your colleagues
• Updates grouped by person, community or content
• Notification Center available everywhere in IBM Connections
• Modern focused stream
Integrated Notifications
User sees important notifications from IBMConnections and Email
Take Action
Strategies for Success: Engagement Journey'sOrganizational Transformation
Engagement Journeys show the modernized process with dynamic, repeatable andmeasurable 'people interactions' that are changing how we work and live.
Strategies for SuccessImpacting Line of Business
Customers embrace a New Way of Working
Work Out Loud ConNext
Repeatable Business Patterns to Drive Adoption and increase ROI
By socially transforming customer service, organizations have reduced their customer defection rates
Being social has helped businesses cut as much as two-thirds from their new product development times.
Human resources functions have reduced, by two days, new hire onboarding time.
Marketing departments have achieved a 100 percent increase in market exposure via social.
Some organizations have jumpstarted their sales processes while connecting sales people better with customers. These initiatives have increased sales manager revenue by 40 percent and improved sales efficiency by up to 50 percent.
Read More: http://thesmarterpaper.com/patterns/
© 2015 IBM Corporation
CEO improves Communication and fosters a "Work Out Loud" Culture
Rather than sending an email to kick-start 2017, IBM's CEO posts a Media Gallery Video on her Blog, and within 24 hours has 158,000+ views, 6000+ Likes and 1700+ Comments
Why IBM?
A tightly Integrated Collaborative Platform,not just a collection of 'tools'
Analysts recognise IBM's Leadership across the portfolio
IBM's unique Engagement Journeys enable organisations to deploy and adopt our platform quickly
Repeatable Business Patterns provide Proven ROI
IBM Collaboration SolutionsOverview
People are at the heart of our collaboration platform
Quickly locate Experts and Content across your organisation
EVERYTHING is a "Thing"
Every "Thing" is Secure
Your Data is Yours — Any content you store or create within IBMConnections is yours.
No Advertising or Data Mining — IBM Connections does not mineyour content and data or leverage your user interface to deliveronline advertisements.
Data Portability — You can download or remove content, data, andfiles from the service.
Transparency — As our customer, you should be comfortableknowing where your data is stored. Our service does notfragment customer data across locations, and we are able to tellyou in which of our data centers your content is stored.
Granularity — Choose whether content is private to you, can be reador editied by another person, a group, your entire organisation, oreven people outside your company.
Every "Thing" is "Social"
Search any "Thing"
Even Search CONTENT!
Upload a "File"
Easily organise, search and preview files
Simple navigation to quicky locate your files, shared with you, pinned, sync or even files from communities
Single User Experience for FilesUniversal File Preview
© 2015 IBM Corporation
Preview with tabs to view details, comment, share, upload new version
Becomes universal file preview
Search results will use this user experience
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Co-Author a file online - In REAL Time
See who is online, and even which part of the document they are editing
Powerful editors for documents, presentations and spreadsheets
Easily synchronise files across any device
© 2015 IBM Corporation
New users can get the desktop plug-in optimized for their system (Mac or Windows)
Synchronized Files to
desktop and mobile
Windows Mac iOS Android60
Always Have the Latest VersionsFile Sync and File Share
And present that file in a meeting, with just a click
Even include Voice and Video calls in the Meeting
Share with a Community (Group)
Share with a Wiki
Share with a Blog
Share with an Activity
Share via Email
Access from Anywhere! MOBILE
Access from Anywhere! BROWSER
Access from Anywhere! RICH CLIENT
IBM integrates with Microsoft Office - Seamlessly
Connections Profiles, Communities, Files and Status updates surfaced within Outlook side-bar
Browse, Open, Save, Lock, Sync and Share Connections Files directly within Windows Explorer
Save or open content from Connections Communities, Files, Wiki's, Activites, etc straight from the Microsoft Office Ribbon
Reduce extra steps, collaborate in contextCreate and save files directly to Files from the Microsoft Office Ribbon
© 2015 IBM Corporation
Save from the Office Ribbon
Save to Communities
or Files
72
IBM Verse - The Collaborative Email Experience
Waiting For Needs Action Important to Me Suggested People
Team Analytics
Calendar Bar
SocialBusinessCards
Less Clutter More Clarity with Important People
© 2015 IBM Corporation
Important People Cards
Latest email
InboxCalendar
PeopleActions
7474
Understanding who’s who - Contextual Relationships, Team Analytics
© 2015 IBM Corporation
Team Analytics Rotate ButtonBusiness Card
Support for internal and external users
75
Take Collaborative Action in One Click - Social Business Card
© 2015 IBM Corporation
View MessagesFollowView ProfileView Files
Flip Card to engage person with collaborative actions
76
Accelerate “Me To We” in One ClickShare To Blog
© 2015 IBM Corporation
Get the news out there faster
One click share to blog
77
Inline actions on attachmentsAdd to Files for Attachments
© 2015 IBM Corporation
Hover Mouse• One Click
Download• One click
sharing to Files
• One Click Preview
78
© 2015 IBM Corporation
Today Widget:One Click to Join Meeting or CallIcons from Important People
Verse Widget
iOS NotificationsFocusing on “Important People”
Sametime Awareness integrated into Verse
User Experience
79
Always stay in touchNotifications and Awareness
79
© 2015 IBM Corporation
In a single click, sent mail using the IBM Verse App
User actions
are easier and faster
to find and use
Profiles provide a modern view making it easy to find information
80
Stay productive in a mobile world
80
© 2015 IBM Corporation
One Click “Join” Meetings
81
One Click to Join a MeetingIntegration with Mobile Meetings
81
© 2015 IBM Corporation
Community managers can add apps to the community
3rd party developers can create apps for Communities
82
Leverage apps to maximize the value 3rd Party Apps in Communities
People and groups important
to me
My priorities
Take action now
My tasks and things owed to me
Plan my time and see what’s next
Your Collaboration Landing PageProviding you clarity to focus on what’s important and control to take action
© 2015 IBM Corporation
Your Personal Assistant
Designs Subject to Change
Schedule meetings
Prioritize or suggest content based on upcoming meetings
84
Gain efficiencies leveraging cognitiveIBM Watson
84
Cognitive Integration with Wikipedia Results
Cognitive Integration with Youtube Results
Cognitive Integration with Connections Content
Cognitive Integration with Connections Profiles
New
use
r onb
oard
ing*
Drive adoption by welcoming new users
Get started by capturing information about you
Get connected by suggesting what is important to you
New
use
r onb
oard
ing*
Personalize your profile with a picture
Make it your own by selecting areas of interest so others can learn more about you and the work you are doing.
New
use
r onb
oard
ing*
New
use
r onb
oard
ing*
Users can exit at any point, and come back later to finish
Get started easily with Guided Tour welcoming users automatically
Why IBM Collaboration Solutions?
A cohesive, tightly integrated set of capabilities that enable people to get things done, rather than worrying about which tool to use.
We Engineered our capabilities to be Integrated, right from the START!
No confusing overlap, or duplication of functionality(eg: Where do I go to find Files? ... Why, FILES of course!)
Simplified Licensing UNLIMITED External collaboration
(easily invite partners/customers/vendors/stakeholders to collaborate)
TRUE Hybrid!
Questions?
Mat NewmanASEAN Collaboration Executive
IBMCollaboration
Solutions
96