A new step for Continuity Management... · 2016-06-14 · A new step for Continuity Management Matt Doernhoefer, CBCP 10/7/2014. ... Process Problems Process Failure Business Failure

Technology

Reconnaissance:

A new step for Continuity

Management

Matt Doernhoefer, CBCP

10/7/2014

2 Footer Copyright © 2014 Deloitte Development LLC. All rights reserved.

Confluence of concepts

Why BCPs?

Technology

PeopleProcess

Continuity

Professionals

Process

PeopleTechnology

IMPACT


Death of an empire

A little history:

1985 First store opened

1989 Enters NYSE

1994 Bought by Viacom for $8.4B

1997 Return to profitability

2004 Goes online

2010 Bankruptcy filing warnings

2013 Last store closes


The BIA

Is your most powerful tool

• Identifies impact to business

• Catalogues the process lifecycle

• Planning for the new disaster


Could it have been saved?

Saving Blockbuster

Process Problems Process Failure Business Failure

Buying videos – High Impact rating

Packaging videos – High Impact rating

Renting videos – Very High impact rating

30 Second BIA


Could it have been saved?

Saving Blockbuster (cont.)

Process Problems Process Failure Business Failure

Buying videos – High Impact rating

Packaging videos – High Impact rating

Renting videos – Very High impact rating

30 Second BIA

Netflix undercut acquisition costs

Netflix undercut packaging costs

Netflix undercut distribution costs

Mission Kill is just as effective as Catastrophic Kill


New business models

Changing the game

Understanding new concepts – Online commerce

Recognizing new paradigms – Streaming as delivery

Agility = Resilience

Netflix’s secret


What do I get? Why should I do this?

Yeah smart guy, why should I?

Forward thinking: Breaking our

reputation of reaction

Competitive Edge: This is a

competitive advantage

Added Value: We can bring more

value to the business


Added value?

• Securing (y)our future

• Ensuring Business Continuity

• Driving new business


New TechnologyNew Opportunity

Do Nothing: Accept the risk the new

tech provides, take no action

Monitor: Inform management of the

tech and its potential impacts

Acquire: Bring in/Fund new tech

research with a sole-source acquisition

on the tech


Taking this upstairs

Use the following:

• Approach the CIO/CTO – Here are some disruptive informational technologies

• Approach the CFO – Here are the financial impacts of up and coming techs

• Approach R&D – Replacements in these techs can impact our processes

• Approach Strategic Planning – Here are technologies that can impact us in the

next 2-3 years


All roads lead back here

Back to the BIA

Technology

PeopleProcess

Continuity

Professionals

Process

PeopleTechnology

IMPACT

Technology

Reconnaissance


Generic life cycle

Product X

Units

sold

Time since launch

Innovation Growth Maturity Decline

Early

Adopter

(FanX?)

Acceptor

Hesitator

Didn’t

want to

pay for it


Speeding up overall

Technological Progress

0

100

200

300

400

500

600

Th

ou

san

ds

Patent Applications since 1993

Patent Applications


Next gen. life cycle

Product X – Now

Innovation Growth MaturityDecline

Units

sold

Time since launch


What’s that?

Market Shift?

• Incredibly fast changing environment

•

Market Share today

Nokia RIM iPhone/Android

• Market Share in 2007:

50%


41.6%


94%



3.7%

• Net market cap loss:

85%


2.7%

• Net market cap loss:

90%


94%


How long do I have?

• VHS – DVD - Streaming

• Nokia – Blackberry – iPhone/Android

VHS DVD Streaming


1976- 2005 1995 - 2005 2011 - Present

Total elapsed time: 10 years

Peak: 2007 Peak: 2009 Peak: 2013

Total elapsed time: 6 years


Creative destruction at work

Completed Market Shifts

Source:

Note:

0

50

100

150

200

250

Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013

Mil

lio

ns

DVD Streaming

Quarterly Report

Netflix Contributing Revenue

So what do we do?


Be the man on the wall


Confluence of concepts

Why BCPs?

Technology

PeopleProcess

Continuity

Professionals

Process

PeopleTechnology

IMPACT


Looking for the icebergIts out there…

Be Aware: Technology is moving faster.

Daily updates are happening

Be Open Minded: Just like a Black

Swan, any technology can be a threat

Be Bold: When in doubt, ask. You don’t

have to understand everything, just what

pertains. Others can help


Taking action now

1

2

3

Pull Down the BIA

Our critical tool… use

accordingly

Read the News

Knowledge is power… use it

wisely

Gut Check!

Does it make the hair on the

back of your neck stand up?


Forest, trees, and mountains


Resurgence of an empire

One Last Story:

1991- 1993 $16B in Losses

1997 Develops supercomputer to defeat chess champion

2001 Creates world's first transistors out of carbon nanotubes

2007 Developed 38,000 patents since 1993

2011 Natural language computer defeats Jeopardy Champion

2013 Net income $16B


Questions?

Contact information:

Matt Doernhoefer

[email protected]

Phone: 571-246-1274

mailto:[email protected]

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A new step for Continuity Management... · 2016-06-14 · A new step for Continuity Management Matt Doernhoefer, CBCP 10/7/2014. ... Process Problems Process Failure Business Failure