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Building Bridges in Region X
A New Approach to Training and OutreachASFPM Conference – San Antonio, Texas
May 24, 2012
PresentersJosha Crowley, PE, DWRE, CFM
Senior Engineer, RSCX Lead—STARR
Becca Croft, CFMSenior Planner, RSCX Training and Outreach Lead
—STARR
The Challenges
Enormous Region
$ tiny travel budget $
Broken RelationshipsFEMA hasn’t always focused on
collaborationMap Mod was mostly one-way
communication Lacked engagement Was not collaborative Communities left frustrated with the lack of
communication
Communities want to do the right thing, but don’t know where to turn (who to trust) for guidance.
The Solution
Information & TrainingEasily accessibleFreeTimelyInterestingInformativeTwo-way communication
The Products
Monthly NewsletterHighlights FEMA branches, staff, and
programsInformation about Risk MAP News from the Region, States and
communities Recent and upcoming eventsProject statusPolicy updatesTraining opportunities
Monthly NewsletterArticles come from many sources
Regional staffState NFIP and Risk MAP coordinatorsLocal communities with successful
projects2300+ subscribers
•City•County•State•Federal
•Private •Tribes•Education•Flood Districts
www.starr-team.comRegional workspacesAnnouncementsNews and updatesNewsletter archivesTraining calendarUpcoming eventsResources and linksProject status
TrainingFREE to anyone
Community Officials (local and state)Surveyors & EngineersPlanners
Delivered via WebExMost sessions recorded and available onlineLonger sessions repeated monthlyTraining can be deployed locally
Training Topics CAC/CAV Training Determining Base Flood Elevation Developing Hazard Mitigation Plans Elevation Certificates Elevation Certificates for A Zones Floodplain Development Permit
Review Floodplain Management in A Zones Inspecting Floodplain Development Hazard Mitigation Planning
Overview Hazard Mitigation Planning
Workshop HAZUS in Hazard Mitigation
Planning
Letters of Map Change Overview Hazard Mitigation
Assistance Overview of HAZUS Earthquake
Losses Overview of HAZUS Flood Losses Post-Flood Recovery & Substantial
Damage Assessments for Planners Preparing Data for HAZUS Regulating Development in A Zones 2-Year Preferred Risk Policy
Extension Why Hydrology Matters
CEC Credit for CFMsHour-for-hour credit offered through ASFPMWebEx tools document participationFor 2+ hours, learning objective quiz required
The Region X Help DeskStaffed by STARR - RSCXAnswers on any topic
NFIP Regulations and ComplianceProject/Study StatusLAMPCoastal Issues
Responses guaranteed within three daysQ&A logged and trackedReports to Region Repository of past answers
The Results
The ResultsFrequent, welcome contact between Region X,
states, and local communitiesFirst name basis with Region X and
STARR/RSC staffCommunities trust the informationCommunities know more about FEMA tools,
products, projects, and processes, so there are fewer misunderstandings
FEMA learns more about the needs of the communities and therefore can provide the appropriate assistance
Lessons LearnedOutreach is an investmentReduced risk through better partnershipsFewer appeals and congressional involvementRegion X is better informed about the needs
and concerns of the communities and stakeholders
Contact InformationJosha Crowley, PE, DWRE, CFM – STARR, FEMA
RSC [email protected](425) 329-3679
Becca Croft, CFM – STARR, FEMA RSC [email protected](425) 329-3699
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Thank you!
