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A Little Background…
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Multiple Sites: One Safety Vision
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Top 25 Amusement Parks Worldwide
Source: TEA Report
12 Walt Disney Parks and Resorts in Top 25
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So, it’s vitally important all of us thoroughly understand our
responsibilities…particularly our responsibility for guest relations and safety.
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Safety not only is our first value, it is the way we deliver Courtesy, Show, and Efficiency
The Four Keys
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Safety Charter – “No One Gets Hurt”
Our mission is to create a culture where safety is not only an organizational priority but also a personal value, genuine in delivery and founded in care for people.
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“They didn’t need safety programs!”
How about the government?
Occupational Health and Safety Act signed into law
First OSHA Standards
Asbestos
Construction Standards
Comm. Diving
Lead
Right to Access Worker Medical
and Exposure Records
Hearing Conservation
Right-to-Know Regulations
California Prop 65
Lockout/ Tagout
Confined Spaces
Standard
Steel Erection
ANSI Z359
ASTM F24
NFPA 70E Changes
OSHA Fall Protection
California Adopts
Ergonomics
Employers Pay for PPE
Cranes and Derricks
Hazardous Waste/Emergency Response
Carcinogens
Vinyl
Chloride Refining
Emissions
Cal. Injury Prevention
ADA Heat Stress
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Sécurité par le Conformité
• Unintended consequences of a pure compliance model – Fosters a reactive approach – Limited value (Compliance ≠ Safety) – Undermines ownership culture – Takes your eye off the ball
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Where to start?
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Hazard Alignment
13
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OSHA Hierarchy of Controls
Eliminate*
Substitute
Engineering Controls
Administrative Controls
PPE
EFFE
CTIV
ENES
S
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Safety is not the absence of events; Safety is the presence of defenses.
Companies that manage safety [and wellness] performance well constantly work on these four things:
1. Fixate on where the next failure will happen 2. Strive to reduce complicated operations 3. Respond to low level signals seriously 4. Respond to events deliberately
Source: Todd Conklin, Pre-Accident Investigations, Ashgate Publishing, 2012
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Swiss Cheese Model
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Swiss Cheese Model
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Ride Design and Operation
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Engineering and Implementing Safety Technologies
- Redundant Brakes - Dual Ride-Control Systems - Monitored Seat Belts - Redundant Track Sensors - Pressurized Tubular Track Rail - Over speed Detection - Anti-Rollback Mechanisms - Multi-Screen Video Monitoring - Computerized Messaging
Systems - Backup Power - Automated Barriers
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Ride Vehicle Ride Control System & Lightboard
Data Collection Interface MAXIMO
Automated Maintenance Verification System
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And Even With Mitigations…
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Safety Technology
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Mobile Maintenance Management
ACCESS DENIED
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Second Set of Eyes
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Walt Disney World Resort
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We Train the Why
Don’t Reuse Hardware
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Simulation
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Simulation
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Simulation
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Jedi Training Starts Early…
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“Always Watching”
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Area Verification of Practice
(Tier-I)
Line of Business Evaluation of Process
(Tier-II)
Worldwide Safety& Health
Reviews of Program (Tier-III)
250 audits conducted
WDW Attractions Operations Audits
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Hotels DOT
Buses Merchandise Attractions
& Rides Food Safety Entertain-
ment Recreation
Equipment Tracking Lock
/Tag Out
Animal Programs
Construction
Tier O
Tier 1
Tier 2
Tier 3
Tier 4
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35
Safety Technology….and Food
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Thank You