A guide toour advanced

services

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Welcome toadvanced services

This booklet is designed to tell you about each of our Advanced Services and explains how they can be used.

We’ve included tips which you might find useful if you haven’t used some of these services before. You may find it helpful to keep the booklet handy by your phone until you’re more familiar with the facilities and their codes.

If you have used Advanced Services before and just need a quick reminder of which codes to use, why not turn to the ‘Quick Reference Guide’ on page 23.

You will need to apply for some of the Advanced Services detailed in this guide. However, if you are the account holder, this can be done by calling Home Team on 882 882.

Please note that some Advanced Services are chargeable. Current pricing information can be obtained by calling the Freefone number above.

For further information or help with Advanced Services, please contact:

Home Team on 882 882or email home@jtglobal.comor visit our website at www.jtglobal.com

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Contents

Is your phone ready for you to use advanced services? 3How to use advanced services 4Caller display 5 See the phone number of the caller before you answer

Number mask 6 To prevent your number being sent to the person you are calling

Number block 6 Programme your telephone line to not accept unidentified calls

Ex directory customers and number release 7 Use this facility if you need to send your number to complete a call

Call return 8 Automatically return the last call made to your phone

Ring back when free 9 Alerts you when an engaged number becomes free

Distinctive ringing 11 Allows you to have up to three different numbers on one telephone line

Distinctive ringing bypass 12 This facility is not affected by the setting of either Incoming Call Barring or Call Diversion

Reminder calls 13 Use your phone as an alarm clock

Call waiting 16 To let you know when somebody is trying to contact you when you’re already on the phone

Call diversion 17 People can contact you even when you’re away from home

Three party calling 19 Talk to two different numbers at the same time

Incoming call barring 20 Allows you to temporarily block incoming calls

Outgoing call barring 21 Allows you to control the types of calls made from your telephone

Quick reference guide 23

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Is your phone ready for you to use advanced services?If you would like to use Caller Display, you will need to have either a caller display enabled telephone or a caller display unit. These can be purchased from our shop.

If you would like to use Call Return or Ring Back When Free, you can use anyordinary telephone, even one with a rotary dial.

If you would like to use any of the other Advanced Services, you’ll needa phone with * and # buttons.

When you press the buttons you should hear a tone. If you hear clicks instead,you need to change the setting of your phone.

The switch to do this is probably on the side or bottom of your phone.

Examples of the settings on different telephones are listed below.Simply switch your phone to the position shown in the bold type.

TB not P or T

TTB not PE or TE

TBR not ERE

MFT not MFE or LDE

Tone not PULSE

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How to use advanced services

In order to access some Advanced Services, you will need to use your telephone keypad to enter codes that tell the telephone exchange what you want it to do for you. This booklet gives you all the codes you need to be able to set up Advanced Services quickly and easily.

Announcements from the telephone exchangeWhilst using Advanced Services, you’ll hear messages from the exchange. Some messages will be instructions which you need to follow and others will be messages confirming your requests.

DO NOT PRESS ANY BUTTONS WHILST THE MESSAGE IS PLAYING.

If you do, your instruction won’t get through to the exchange. When you become familiar with the facilities you’re using and know exactly what to do, you can enter the codes one after the other without waiting for the message to begin. However if it does start, wait for it to finish before you continue.

The recall buttonYou will find that the codes for some Advanced Services include the Recall button. This is usually marked ‘Recall’ or R on the phone.

When you press this button you’ll hear the dialling tone, either straightaway or after a short delay. This doesn’t mean that you’ve been cut off – essentially you’re just being connected to the exchange.

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Caller display

Caller Display is available to all customers with a JT landline. However, in order to take advantage of this service, you will need to have either a Caller Display enabled telephone or a Caller Display unit. These items can be purchased from our shop.

With the correct equipment active on your telephone line, there are some situations when the caller’s number will not be displayed. For example, if the caller:

• Has chosen to withhold their number (Number Mask)• Is ex-directory• Is making the call from outside of the UK• Is using a Chargecard• Is not using a phone on a compatible networkWhilst local mobile numbers will be displayed on your handset (unless the caller has chosen to withhold their number), some mobile numbers from other networks will not be displayed.

What you will see with caller displayThe caller’s telephone number will be displayed when your phone rings. If you do not answer the call, your display phone/equipment will log the phone number as well as the time and date when the call was made.

Your telephone or equipment displays: • Phone numbers up to 18 digits long (long enough for any call from the UK)Your telephone or equipment indicates the number has been ‘withheld’ if:• The caller intentionally withholds their number• The caller has permanently withheld their numberYour telephone or equipment indicates the number is ‘unavailable’ if:• It is on a non-compatible exchange• The caller is making the call from a mobile phone• It is a Chargecard call• The call is made from outside the UK

Please note • If a call is diverted to you by a phone using Call Diversion, the number of the phone that made the original call will be displayed, not the phone which diverted it.

• If the call is through a switchboard which has different incoming and outgoing phone numbers, the outgoing number will be displayed.

• Display equipment may also show ‘international’ for calls made outside of the UK.

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Number mask and number block

Number mask If you do not want your telephone number to be seen or heard (refer also to Call Return) by the person you are calling, you can opt to stop it being sent, either on a call by call basis or permanently.

To prevent your number being sent to the person you’re calling, for that one call only:

Lift receiver and dial 1 4 1 Dial the telephone number that you wish to call.

To prevent your number being sent on a permanent basis, the account holder can telephone Home Team on 882 882.

Number blockNumber Block allows you to programme your telephone line so that it does not accept any unidentified calls. If the person ringing you has withheld their number, then they will receive an exchange announcement telling them that you do not take unannounced calls.

To set Number Block: Lift receiver and dial * 2 2 7 # Wait for confirmation message.

To check: Lift receiver and dial * # 2 2 7 # Wait for message or tone

To cancel: Lift receiver and dial # 2 2 7 # Wait for confirmation message.

Please note • Whilst the Number Block service is active, incoming calls originating from some switchboards may result in the caller receiving the number block announcement or number unobtainable tones.

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Ex-directory customers and number releaseIf you do not want your telephone number to be seen or heard (refer also to Call If you are an ex-directory customer, your number will not be sent unless you intentionally release it prior to making each call.

To release your number for a single call:Lift receiver and dial 1 4 7 0Dial the telephone number of the person you wish to call.

If you require your number to be released on a permanent basis, the account holder can telephone Home Team on 882 882.

Remember If you are an ex-directory customer, or have Number Mask set up permanently, you can opt to release your number on a call by call basis by dialling 1 4 7 0

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Call return

This facility allows you to find out the telephone number of the person who last called you and then return that call if you wish to. Call Return will store most telephone numbers, whether or not the call was answered, but there are some exceptions.

Numbers may not be stored if: • The caller intentionally withholds their number• The caller is ex-directory• The call is made from a mobile telephone• The call is made from outside the UK• The call is made using a Chargecard• The call is not made from a phone on a compatible network• The call was not connected (e.g. your line was busy)

To call the last telephone number which called you:Lift receiver and dial 1 4 7 4Wait for connection.

To only hear the number of your last caller:Lift receiver and dial 1 4 7 1

The message tells you the number that called you and invites you to press 3in order to ring back the caller.

If the last number to have called you was not stored, the message you receive will say: “Sorry, no telephone number is stored.”

Please note • Call Return is available on all telephones, except multi-line groups, ISDN facilities

and payphone lines.• Your telephone doesn’t need to have a button pad or * or # buttons to operate

Call Return.• The number of the last caller is stored until another call is made to your phone.• If you receive a diverted call, the number of the calling phone, not the diverting

phone, will be stored.• If you use Call Diversion, Call Return will only store a number when you are using

‘Diversion on No Reply’.

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Ring back when freeRing Back When Free allows you to get through to a busy line as soon as it becomes free without the need to repeatedly redial the number. Once the service has been set up, the exchange will call you back when the line has become free and then when you lift your telephone handset, it automatically dials the number you were trying to call.

To set up Ring Back When Free:When making a call to a number that is busy, you will hear the engaged tone and an announcement saying: The number you have called is busy.To set up the Ring Back when free service, press 5

You will then hear a confirmation message saying: “Your Ring Back request has been accepted.”

Replace the telephone handset and the telephone exchange will ring you back as soon as the number becomes free.

This will be a different ring to that of a normal call.To check:Lift receiver and dial * # 3 7 #Wait for the confirmation message then replace the receiver.

To cancel all Ring Backs:Lift receiver and dial # 3 7 #Wait for the confirmation message then replace the receiver.

To cancel individual Ring Backs see overleaf.

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To cancel individual Ring Backs:Lift receiver and dial # 3 7 *Then the number you have selected for Ring Back and then # again.Wait for the confirmation message then replace the receiver.

AvailabilityThere are some occasions when the Ring Back service will not be available in which case you will hear the following announcement: “Sorry, Ring Back service cannot be used on this call.”

This may happen if...• There are already a number of callers waiting on the line.• The called line is on diversion or has Call Waiting set up.

Please note• Your phone will ring you back for 15 seconds only (to avoid any inconvenience if

you’re not available to take the call)• You can activate up to five Ring Back requests at any one time.• This facility is available for local calls and most national calls.

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Distinctive ringing is available in two forms:• Distinctive Ringing• Distinctive Ringing Bypass

Distinctive ringingWith only one telephone line, this facility can give you up to three numbers – each with its own unique ringing pattern. This allows you, for example, to give a separate telephone number to the children so that you will be able to tell who a call is for simply by the tone of the ring.

To enable distinctive ringing on your telephone line, the account holder can telephone Home Team on 882 882.

Directory entriesAny additional numbers you have can be entered in the Telephone Directory free of charge. If you wish the numbers to be made ex-directory, you will also not be charged for this service.

Please note:• You will only be able to make or receive one call at a time.• If you have Incoming Call Barring set on your main number, any other numbers you

have will also be unable to receive calls.• If you set Call Diversion on your main number, then your other number(s) will also

be diverted to that destination. However, they will not carry their unique ringing patterns with them.

Distinctive ringing

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Distinctive ringing bypassThis facility is similar to ordinary Distinctive Ringing, allowing you up to three different numbers on one line, but it is not affected by the setting of either Incoming Call Barring or Call Diversion.

If Incoming Call Barring is set on the main number then the other number(s) will still ring. Call Diversion, however, can only be set on the main number, with any additional numbers continuing to ring where they are installed.

To enable this service on your telephone line, the account holder can telephone Home Team on 882 882.

Directory entriesAny additional numbers you have can be entered in the Telephone Directory free of charge. If you wish the numbers to be made ex-directory, you will also not be charged for this service.

Please note:• You will only be able to make or receive one call at a time.

Distinctive ringing

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By entering a code, you can programme your telephone to ring back at a specific time to remind you of an important appointment. You can also arrange for a regular Reminder Call to be received on set days of the week or at the same time everyday. When you answer a Reminder Call, you will receive an announcement from the exchange to this effect.

It is possible to set up a single Reminder Call, where you are called back only once, or a programme of Reminder Calls (see overleaf) where you are called back on a regular basis. It is free of charge to set Reminder Calls from your home telephone.

Single reminder call To set up:Lift receiver and dial * 5 5 *And listen to the announcement.

Enter the time you want to receive the call in 24 hour format (i.e. For 1.00 p.m. enter 1300),

Followed by #Listen to the announcement and replace the receiver.

To check:Lift receiver and dial * # 5 5 #Listen to the announcement and replace the receiver.

To cancel all single reminder calls:Lift receiver and dial # 5 5 #Listen to the announcement and replace the receiver.

Reminder calls

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A programme of reminder calls To set up:Lift receiver and dial * 5 6 *And listen to the announcement.

Enter the time you want to receive the calls in 24 hour format(i.e. For 1.00 p.m. Enter 1300),

Followed by *Listen to the announcement.

Dial the single digit programme code to select whether you receive a call each Monday, each Tuesday etc.,

Followed by #

Listen to the announcement and replace the receiver.

To receive a call every: Code

Monday 1

Tuesday 2

Wednesday 3

Thursday 4

Friday 5

Saturday 6

Sunday 7

Monday to Friday 8

Everyday 9

Reminder calls

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To check:Lift receiver and dial * # 5 6 #Listen to the announcement which will advise you of all the programmes booked andreplace the receiver.To cancel a programme of reminder calls:Lift receiver and dial # 5 6 *And listen to the announcement.

Dial in the time (in 24 hour format) of the alarm you wish to cancel, followed by *

Listen to the announcement.

Dial the programme number you wish to cancel followed by #

To cancel all programmes:Lift receiver and dial # 5 6 #Listen to the announcement and replace the receiver.

Please note: • When using programmed reminder calls, more than one programme can be in

operation at any one time.• Reminder calls will still be delivered to your phone if you have Call Diversion or

Incoming Call Barring in operation.• On very rare occasions, it may not be possible to deliver your Reminder Call at the

precise time you request it. In this instance, a change to the time by a minute either way can usually be expected.

Reminder calls

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When using the telephone, the Call Waiting facility lets you know if there is anothercaller trying to contact you. The waiting call will be indicated by a series of short ‘beeps’ superimposed over your conversation. The person trying to contact you will receive a message asking them to hold.

You can then:• Ignore the beeps and continue with your conversation. The beeps will then stop

within 30 seconds.• Press R to accept the waiting call and place the original call on hold. You can then

switch between the two calls by re-pressing R• Accept the waiting call and clear the original call by replacing the receiver. The

exchange will then ring you back immediately and connect you to the waiting call.

To set up:Lift receiver and dial * 4 3 #Listen to the announcement and replace the receiver.

To check:Lift receiver and dial * # 4 3 #Listen to the announcement and replace the receiver.

To cancel:Lift receiver and dial # 4 3 #Listen to the announcement and replace the receiver.

Please note:• When Call Waiting is in operation and you are engaged on a call, the person trying

to contact you will receive an announcement asking them to hold.• A waiting caller will only be charged for a call from the point at which you answer.• Call Waiting cannot be set up if Basic Diversion or Diversion on Busy are in operation.• If Call Waiting is activated and you then set up Incoming Call Barring, Basic

Diversion or Diversion on Busy, Call Waiting is automatically cancelled but retained on the system to become operational again when these services are removed.

Call waiting

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Using the diversion facility, all incoming calls can be transferred to any other telephone number as follows:

• Immediately without ringing your telephone – Basic Diversion• Only if you are busy with another call – Diversion on Busy• If no-one answers within 15 seconds – Diversion on No Reply

Using this facility, you can programme the exchange to divert your incoming calls toanother number. Outgoing calls can be made as normal.

To set up:Basic Diversion –Lift receiver and dial * 2 1 *

Diversion on Busy –Lift receiver and dial * 6 7 *

Diversion on No Reply –Lift receiver and dial * 6 1 *

Then: Listen to the announcement and wait for the dial tone.

Dial the number you wish to have your calls diverted to followed by #

Listen to the announcement and replace the receiver.

Call diversion

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To check:Basic Diversion –Lift receiver and dial * # 2 1 #

Diversion on Busy –Lift receiver and dial * # 6 7 #

Diversion on No Reply –Lift receiver and dial * # 6 1 #

Then: Listen to the announcement and wait for the dial tone.

To cancel:Basic Diversion–Lift receiver and dial # 2 1 #

Diversion on Busy– Lift Receiver and dial # 6 7 #

Diversion on No Reply– Lift receiver and dial # 6 1 #

Then: Listen to the announcement and replace the receiver.

Please note: • If you change the number to which your calls are being diverted to without altering

the type of diversion in operation, you do not need to cancel the previous request – simply follow the procedures for setting up a new diversion using the new number.

• You will be charged normal call rates for every diverted call. See separate charge sheet.

Call diversion

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When making or receiving a call, Three Party Call allows you to place the person you are speaking to on ‘Hold’. It is then possible to make a call to another party and either connect all three parties together or switch between calls.

To set up: Place the first call on hold by pressing R

Wait for the dial tone and dial the second number in the usual way. If the second person does not answer, replace your handset and you will be rung and reconnected to your original call. If the second person answers:

To shuttle between the two calls press R 2

To finish with either call and connect to the remaining call press R 1

To engage in a three way conversation press R 3

Once you have pressed R 3 and set up a conference you can either:

Release your first caller from the conversation but remain talking to the second by pressing R 5

Release your second caller from the conversation but remain talking to the first by pressing R 7

Please note: • After using the R button, always wait for the dial tone before keying in further digits.• People will normally hear an announcement on hold but it is advisable to let them

know what is happening at each stage.• Once you have pressed R 3 to establish a Three Party call, you cannot switch

between callers by dialling R 2• Either of the callers connected to you in a Three Party call can release themselves

from the conference at any time by simply replacing their handset.• If you initiate the Third Party Call, you will be charged for both calls at normal rates.

Three partycall

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Incoming call barring acts as a ‘do not disturb service’. When you put it into operation,callers are advised that you are ‘not accepting calls at present’. To enable this service on your telephone line, the account holder can telephone Home andSmall Business Solutions on Freefone 0800 735 2500.

Incoming call barring To set up:Lift receiver and dial * 2 6 1 #Listen to the announcement and replace the receiver.

To check:Lift receiver and dial * # 2 6 1 #Listen to the announcement and replace the receiver.

To cancel:Lift receiver and dial # 2 6 1 #Listen to the announcement and replace the receiver.

Outgoing calls can be made in the normal way while Incoming Call Barring is active on your telephone line.

Incoming call barring

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Outgoing Call Barring allows you to control the types of calls made from your telephone. You can bar unauthorised use of your phone altogether or allow a restricted service e.g. local calls only.

Whatever degree of barring you set, you will always have access to 112/999 in the

case of an emergency. To enable Outgoing Call Barring on your telephone line, the account holder can telephone Home and Small Business Solutions on Freefone 0800 735 2500.

Different types of barring can be activated by using different option codes when programming the facility.

The different options and their associated codes are shown below:

Option Code

To bar all calls except those to 112/999 1

To bar national, international and mobile calls butNOT Premium Rate Services or Operator assisted calls 2

To bar international calls (00) 3

To bar Operator assisted calls such as 100, 192, 153 4

To bar all Advanced Services requiring an initial digit ** except when cancelling barring 5

To bar calls to Premium Rate Services 6

WarningOnce Outgoing Call Barring is in operation, it cannot be removed without using yourPIN (Personal Identity Number/Keyword). You will be asked to set your PIN when yourequest this service, so it should be a number known only to you and that you can easily remember.

Outgoing call barring

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To set up:Lift receiver and dial * 3 4Followed by the appropriate option code (see table)Followed by #Listen to the announcement and replace the receiver.

To check:Lift receiver and dial * # 3 4 #Listen to the announcement and replace the receiver.

WarningIf, when checking if any barring is set, you hear a general announcement saying ‘outgoing calls are barred’, you have either barring option 1 or option 6 in operation –i.e. either all calls except those to 112/999 or calls to Premium Rate Services.

To cancel ALL Barring:Lift receiver and dial # 3 4 1 *Enter your personal four digit PIN followed by #Listen to the announcement and replace the receiver.

To cancel individual types of Call Barring:Lift receiver and dial # 3 4Followed by the option code you wish to cancel followed by *Enter your personal four digit PIN followed by #Listen to the announcement and replace the receiver.

Please note:• Incoming calls can be received in the normal way while Outgoing Call Barring is in

operation. Emergency Services (112/999) remain accessible while Outgoing Call Barring is in operation.

• While barring options 2, 3 or 6 are active, it is still possible to call national, international, mobile and Premium Rate services via the Operator. To prevent this, use option 4 to bar Operator assisted calls. Each option must be set up as a separate operation.

Outgoing call barring

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Number MaskTo set up 1 4 1

Number BlockTo set up * 2 2 7 #To check * # 2 2 7 #To cancel # 2 2 7 #

Number ReleaseFor a single call To set up 1 4 7 0

Call ReturnTo call the last telephone number that called youPress 1 4 7 4To hear the number of your last callerPress 1 4 7 1Once you have heard their number either replace the receiver orPress 3 to be connected

Ring Back When Free Dial the telephone number you requireIf busy dial 5To check * # 3 7 #To cancel # 3 7 #

Reminder Call Single Reminder CallTo set up * 5 5 * TIME #To check * # 5 5 #To cancel # 5 5 #

Reminder Call Programme(for code see table on next page)

Quick reference guide

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To set up * 5 6 * TIME * CODE #To check * # 5 6 #

To cancel a programme of calls # 5 6 * TIME * CODE #To cancel all programmes # 5 6 #

Call WaitingTo set up * 4 3 #To check * # 4 3 #To cancel # 4 3 #

To receive a call every: Code

Monday 1

Tuesday 2

Wednesday 3

Thursday 4

Friday 5

Saturday 6

Sunday 7

Monday to Friday 8

Everyday 9

Quick reference guide

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To reject the incoming callIgnore beeps until they stop (after approx. 30 seconds)To place the existing call on hold and switch to the waiting call press RTo switch between the two calls press RTo accept the waiting call and clear the original call, replace the receiver and the exchange will then ring you back connecting you to the waiting call.

Call DiversionBasicTo set up * 2 1 * NUMBER #To check * # 2 1 #To cancel # 2 1 #

On BusyTo set up * 6 7 * NUMBER #To check * # 6 7 #To cancel # 6 7 #

On No ReplyTo set up * 6 1 * NUMBER #To check * # 6 1 #To cancel # 6 1 #

Three Party CallTo put the first call on hold and dial a third personPress R followed by their telephone number.If your call is successfulPress R 3 to connect all parties together.

Should your call to the third person be unsuccessful, to return to your original call simply replace the receiver and await ringing and reconnection.

To release the first caller and remain connected to the second Press R 5

To release the second caller and remain connected to the first Press R 7

Quick reference guide

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Incoming Call BarringTo set up * 2 6 1 #To check * # 2 6 1 #To cancel # 2 6 1 #

Outgoing Call Barring (see table below for codes)To set up * 3 4 CODE #To check * # 3 4 #To cancel # 3 4 CODE * PIN #On BusyTo set up * 6 7 * NUMBER #To check * # 6 7 #

Option Code

To bar all calls except those to 112/999 1

To bar national, international and mobile calls butNOT Premium Rate Services or Operator assisted calls 2

To bar international calls (00) 3

To bar Operator assisted calls such as 100, 192, 153 4

To bar all Advanced Services requiring an initial digit ** except when cancelling barring 5

To bar calls to Premium Rate Services 6

To check all active facilities * # 0 0 1 #

Quick reference guide

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To apply for any of the services detailed in this guide or for further information, please contact:Home Team on 882 882or email: home@jtglobal.com

Or write to:Home Team – Advanced ServicesJTPO Box 53No. 1 The ForumGrenville StreetSt HelierJerseyJE4 8PB

Or visit our website at:www.jtglobal.com

Contact us

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