A guide to

Online registration

Yourpartnerinprogress

Internet banking manual

HOTLINE011-2462462

New user? Register for online banking now

www.hnb.lk

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Contents

Apply for ebanking online

Inquire on registration conrmation

Online Registration process

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Navigationthroughregistrationrequestprocess

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Click‘Onlineregisternow’toinitiateregistrationprocess.Itwillleadyoutothefollowingforum.

Fillinthedetailsasrequested.Whenenteringyourmobilephonenumber,usethecountrycode.ex:9471234568ClickonContinuetoproceed.

Itwillleadyoutothenextpage,wheredebitcarddetailsmustbeentered.

Ifyoudonotholdadebitcard,andyouonlyhavealoan/FDorcreditcard,thene-bankingregistrationhastobedonemanuallyby�illingupaChannelserviceapplication.CalltheHNBcustomercareserviceon2462462forassistance

Thisisthehnb.lkhomepage

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zanfii

Thiscompletesyourregistrationrequest.Onceithasbeenprocessedthroughthesystemadministrator,youcancompleteyouronlineregistrationprocess.Processingarequestmaytakeoneworkingdayofthebank.(Ifrequestedonabankholiday,therequestwillbeprocessedinthefollowingworkingday).MakenoteoftherequestIDdisplayed,asitmaybeusefulforfuturereferences.

Onceyourrequesthasbeenprocessed,youwillreceiveanSMSalertbythebank,notifyingyouofapproval.

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Inquiriesonpendingregistration

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Thisisthehnb.lkhomepage

Clickon‘Completeyourregistration’toinquireonyourregistrationrequest.Itwilldirectyoutoaformasbellow.

Clickon‘Search’afterenteringtheRequestIDortheAccountnumber.Ifyourrequesthadnotbeenprocessedbythebank,aninquiryreportwillbedisplayed.

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Ifyourrequestisstillpending,pleasewaitpatientlyuntilitisapprovedbythebankOnceyourrequesthasbeenprocessed,youwillreceiveanSMSalertbythebank,notifyingyouofapproval.Aftertherequestisprocessed,onlineregistrationcanbecompleted.

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Ifyourrequestisapproved,thestatuswillbeas‘Approved’.Clickon‘Continue’tocompletetheregistration.

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Completingonlineregistration.

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Clickon‘Completeyourregistration’.Ifyourrequesthadbeenapproved,Clickoncontinue.Youwillbedirectedtoaformrequestingyourdebitcarddetails.

Enteryourdebitcarddetailstoproceed.

Youwillberedirectedtoaweb-pagetocontinueandcon�irmyouronlineregistration.

Here,youhavetosetaloginpasswordforinternetbanking.Whenchoosingapass-word,makenoteofthefollowingconditionsspeci�iedbythebank.

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Thepasswordhavetohavetheleastof8charactersthatdonotconsistthewholeofyourusername.Themaximumnumberofcharactersallowedare15.Thepasswordshouldnothavethecharacters1234continuously.

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Note:ThedefaultmodeofsecurebankingisviaSMSOTP.Modeoftwofactorauthenticationcanbealteredlatertoapreferredoption,suchasthemobilesoftwaretoken,orthehardwaretoken.

Hereon,youareallowedtoactivateSMSandUSSDbankingpro�ilesaswell.Thisisoptionalandaonetimeprocess.TickSMSChanelpasswordandUSSD(#462#)ChanelPasswordifyouwanttoactivatethem.Ifnotactivatedfromhere,toactivatemobilebankinglater,youwillhavetomanually�illaChannelservicerequest.

WhenenteringapasswordforSMSbanking,onlyFournumericcharactersareallowed,without1234continuously.

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Completingonlineregistration.

Uponsuccessfulregistration;thefollowingmessageswillbedisplayedtoyou.MakeclearnoteofthegeneratedUSERID.

Nowyoucan�illintheUSERIDintheloginpageandenterthepasswordyousetpreviously.

Afterloggingin,throughpersonalsettings,youruserIDcanbechangedastoyourpreference.

Yourpartnerinprogress

Internet banking manualEnd of guide to ‘Online Registration.’