00

A d d ld l An advanced, world-class Field Service Management System

- Provides a streamlined and automated work order process for your field service organization

© RemoteX Technologies 2001-2007. +46 8-525 060 002008-05-19 17:13

The challenge - A tedious paper based process?

Work order 1

Back-officeFax the Work order...

Customer 1 Report back via fax...

Customer 2 Get the Work order...

WO 2Customer 3 Fill-in and return the Work order....

© RemoteX Technologies 2001-2007. +46 8-525 060 002008-05-19 17:13

WO 3

Industries in focus!

We know the industryBuilding and Facilities servicesHVACUtilitiesI d t i l i tIndustrial equipmentInstallation services such as alarm & security systems and electric equipmentq p

© RemoteX Technologies 2001-2007. +46 8-525 060 002008-05-19 17:13

Support of different processes

Inspection

Dispatch Prepare/Plan

Request/Order

Report TimeExpences, Material

Invoice

Installation

Perform Job

Service/ Work Order

Dispatch Prepare/Plan

Project

/Plan

Logistics, Resources, Analysis

© RemoteX Technologies 2001-2007. +46 8-525 060 002008-05-19 17:13

Overview – RemoteX Applications

ROLE BASED VIEWS

Planned/Equipment/

BASIC FUNCTIONALITY & OPTIONS DEVICES/CLIENTS

Planned/Preventive Activities*

Equipment/Object

Management*Customer

Portal*

Map &Positioning* Customer- & Servicecontract*

Service DeskPC over Network (https://).

B i f ti lit i l di * A i t W kfl

Document & attached files*

Warehouse- /Stock-Management*

Laptop via broadband, w-lan or GPRS/3G (https://)Work Management

Basic functionality including*: Assignment Workflow (time, material, purchase, expenses), Today View (role based start up view), Checklist, Resource dispatching with graphical overview, Absence administration, Invoice specification authorization, Field Fault report, Object Field Entry, Payroll time reporting, Resource Management,

PDA via GPRS/3G, or w-lan (https://)

Internet-protocol(https://)

Field Technician y y p g gAssignment History, Checklist, Barcode reading, Digital signature, Notification services (email/sms feedback), Customer & Contact data Management, Access Control System, User Language: English & Swedish Tablet-PC via

broadband, w-lan or GPRS/3G (https://)

Field Technician

Connect-to-X** Partner ConnectAdministration

*Release iterations are based on SCRUM** Pre-packed integrations to approx. 15 different ERP or Financial systems

© RemoteX Technologies 2001-2007. +46 8-525 060 002008-05-19 17:13

y

Business benefits!

Streamline administrative processes and increase profitabilityCentralization of often disparate manual and semi-manual routines which is normally associated with work order reportingnormally associated with work order reporting.Interconnect back-office with field professionals on a customer call and work assignmentEliminate tedious paper-based work order processingIncrease work per day ratio and improve the job fulfillment cycleSecuring customer contract profitability through a clearer understanding of costs and thus competitive pricing.

Enhance management co-ordination and control of day-to-day operationManage spare part stocks more effectively cutting the cost ofManage spare part stocks more effectively, cutting the cost of inventoryGain business transparency through tracking of key-

f i di tperformance indicatorsEnjoy higher levels of customer satisfaction and out win competition!

© RemoteX Technologies 2001-2007. +46 8-525 060 002008-05-19 17:13

p

RemoteX Applications

Size or scale?RemoteX is providing a competitive advantage to innovative companies ranging from micro companies to large multinational enterprises.

© RemoteX Technologies 2001-2007. +46 8-525 060 002008-05-19 17:13

Case story - YIT

Case story - YITApprox. 300 users of which 250 field technicians (Facilities Mgmt and Climate/HVAC division) of today. The rollout continues…

Equals eight sites today (geographically)YIT manage (FM-division) approx. 150 000 work orders per year.g ( ) yProject objective was to cut administration from 29 minutes to 17 minutes per invoice (order entry to invoice)After six months administrative time per work order was as low as 12 minutesAfter six months administrative time per work order was as low as 12 minutes…..

I.e a saving of 17 minutes/workorder * 150 000 assignments, hence 42 500 hours (in theory) or 25 full time employees. Or increase volume by 20% without recruiting back-office staffp y y g

Other effects are better control, transparency in the value chain, more accurate invoice specifications, rapid feedback on on-going activities, higher customer service.

…The FM director received 2006 a price from the CEO ”as the most profitable business area in the entire business group”. NB! They did it, but our tools and services made it easier.

© RemoteX Technologies 2001-2007. +46 8-525 060 002008-05-19 17:13

Key technology

A Service Oriented Architecture (SOA)We use ‘best practice’ technologies

Windows XP, Vista or Mobile, Microsoft .Net Framework and ClickOnce deployment.

Wi d W kfl F d tiWindows Workflow Foundation

Occasionally-connected clientsCommunicationsCommunications

Web services to perform communications (most commonly over a WiFi, GPRS, UMTS or Broadband Internet connection)

© RemoteX Technologies 2001-2007. +46 8-525 060 002008-05-19 17:13

Why RemoteX Applications?

A single source Field Service Management application focused on industry specific processes and customer unique needsA robust mobile framework supporting a range of popularA robust mobile framework supporting a range of popular handheld devices

Mobile access to all critical information regarding the customer, site, work description equipment data prices etcdescription, equipment data, prices, etc.

A co-hosted business software solution that leverages a service oriented architecture (SOA).

S l d i d ith i i i t dSeamless and recurring upgrades with a minimum or no impact on day-to-day operationsThe customer benefits from a robust, high performance solution that provides rapid low-cost low-risk deployment without the traditional up-provides rapid, low cost, low risk deployment without the traditional upfront investment to implement business software and IT-technology. A Software-as-a-Service business and delivery model

Industry and Customer unique customizationsIndustry and Customer unique customizationsMulti-site and multi language supportA track record of many successful implementations – 7 years and

© RemoteX Technologies 2001-2007. +46 8-525 060 002008-05-19 17:13

“best practice!

More information?

RemoteX Technologies AB

Please visit www.remotex.com or,Call +46 525 060 00

© RemoteX Technologies 2001-2007. +46 8-525 060 002008-05-19 17:13