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EN16234-1e-CompetenceFramework(e-CF)AcommonEuropeanFrameworkforICTProfessionalsinallsectors
Newversion2019developedunderCENTC428
JuDaBreyer,EN16234-1„e-CF“expertteamleaderMaryCleary,ChairCENTC428„ICTProfessionalismanddigitalcompetences“
e-CFCONTEXTUALFACTS• e-CFlegalOwnershipandIPR:CEN,TheEuropeanCommiDee
forStandardizaZonanditsnaZonalmemberbodies(33intotal)
• Since2016,e-CFispublishedbyCENastheofficialEuropeanStandardforITProfessionalcompetence
• Thisstandardispublishedinfourparts:EN16234-1–FRAMEWORK EN=EuropeanNorm TR16234-2–USERGUIDE TR=TechnicalReportTR16234-3–METHODOLOGYTR16234-4–CASESTUDIES
• Maintenancecontext:CENTechnicalCommiDee(TC)428„ICTProfessionalismanddigitalcompetences“
• e-CFtechnicalupdatein2018
EN16234-1:2019“e-CF“NEWVERSIONWILLBEPUBLISHEDBYCENINDECEMBER
Europeanpolicycontext
• Thee-CFstandardisamajorcontribuZontotheEuropeanUnion‘sSkillsagendaandtheDigitalSkillsandJobsCoaliZon
• ProminentposiZoningwithintheEuropeanICTStandardizaZonRollingPlan
• AkeypillarofITProfessionalismforEurope
4
Frameworkin4dimensions
Dim1:5e-CFareas Dim2:41competences Dim3:5e-CFlevelsDim4:knowledgeandskillsexamples
ademonstratedabilitytoapplyknowledge,skillsanda4tudesfor
achievingobservableresults
EN16234-1e-CFbasicprinciples
5e-CFlevels
EUshareddefiniAonofcompetence
Influ
ence
Context
Complexity
Au
tono
my
Behaviou
r
Dimension 15 e-CF areas
Dimension 241 e-Competences identified
Dimension 3 5 e-Competence proficiency levels
e-1 e-2 e-3 e-4 e-5
A. PLAN A.1. Information Systems and Business Strategy Alignment
A.2. Service Level Management
A.3. Business Plan Development
A.4. Product / Service Planning
A.5. Architecture Design
A.6. Application Design
A.7. Technology Trend Monitoring
A.8. Sustainability Management
A.9. Innovating
A.10. User Experience
B. BUILD B.1. Application Development
B.2. Component Integration
B.3. Testing
B.4. Solution Deployment
B.5. Documentation Production
B.6. ICT Systems Engineering
C. RUN C.1. User Support
C.2. Change Support
C.3. Service Delivery
C.4. Problem Management
C.5. Systems Management
D. ENABLE D.1. Information Security Strategy Development
D.2. ICT Quality Strategy Development
D.3. Education and Training Provision
D.4. Purchasing
D.5. Sales Development
D.6. Digital Marketing
D.7. Data Science and Analytics
D.8. Contract Management
D.9. Personnel Development
D.10. Information and Knowledge Management
D.11. Needs Identification
E. MANAGE E.1. Forecast Development
E.2. Project and Portfolio Management
E.3. Risk Management
E.4. Relationship Management
E.5. Process Improvement
E.6. ICT Quality Management
E.7. Business Change Management
E.8. Information Security Management
E.9. Information Systems Governance
+NEW:7TransversalAspects(TA)relevanttoanyITProfessionalcompetenceperformance
5
e-CompetenceexampledescripZoninfourdimensions
Dimension1:e-CFarea
Dimension2:Title+genericdescripAon
Dimension3:
leveldescriptors
Dimension4:knowledgeandskillsexamples
Dimension 1e-Comp. area A. PLAN
Dimension 2
e-Competence: Title + generic description
A.2. Service Level Management
Defines, validates and makes applicable service level agreements (SLAs) and underpinning contracts tailored to services offered. Negotiates service performance levels taking into account the needs and capacity of stakeholders and business.
Dimension 3
e-Competence proficiency levels e-1 to e-5
Level 1 Level 2 Level 3 Level 4 Level 5
– – Ensures the content of the SLA. Negotiates revision of SLAs, in accordance with the overall objectives. Ensures the achievement of planned results.
–
Dimension 4
Knowledge examples
Knows / aware of / familiar with
K1 SLA documentationK2 how to compare and interpret management data K3 the elements forming the metrics of service level agreementsK4 how service delivery infrastructures workK5 impact of service level non-compliance on business performance
Skills examples
Is able to
S1 analyse service provision records S2 evaluate service provision against SLAS3 negotiate realistic service level targets S4 use relevant quality management techniques S5 anticipate and mitigate against potential service disruptions
+NEW:potenZallycomplementedbyTransversalAspects(TA)relevanttoperformanceofthiscompetence:T1Accessibility,T2Ethics,T3ICTlegalissues,T4Privacy,...
STANDARD
EXAMPLESFORINSPIRING
EN16234-1:2019e-CFNEWVERSION
ATAGLANCE
• exisAngCompetencesupdatedindimensions2,3and4-conZnuedrelevanceinlanguage-revisedand/orenlargedincontentwheremeaningful
• 3NEWCompetences– A.10.UserExperience– C.5.SystemsManagement– D.7DataScienceandAnalyZcs
• 1mergedSalesCompetence(fromprevious3)
– D.5.SalesDevelopment
• NEW:7TransversalAspects
41intotal
Dimension 15 e-CF areas
Dimension 241 e-Competences identified
Dimension 3 5 e-Competence proficiency levels
e-1 e-2 e-3 e-4 e-5
A. PLAN A.1. Information Systems and Business Strategy Alignment
A.2. Service Level Management
A.3. Business Plan Development
A.4. Product / Service Planning
A.5. Architecture Design
A.6. Application Design
A.7. Technology Trend Monitoring
A.8. Sustainability Management
A.9. Innovating
A.10. User Experience
B. BUILD B.1. Application Development
B.2. Component Integration
B.3. Testing
B.4. Solution Deployment
B.5. Documentation Production
B.6. ICT Systems Engineering
C. RUN C.1. User Support
C.2. Change Support
C.3. Service Delivery
C.4. Problem Management
C.5. Systems Management
D. ENABLE D.1. Information Security Strategy Development
D.2. ICT Quality Strategy Development
D.3. Education and Training Provision
D.4. Purchasing
D.5. Sales Development
D.6. Digital Marketing
D.7. Data Science and Analytics
D.8. Contract Management
D.9. Personnel Development
D.10. Information and Knowledge Management
D.11. Needs Identification
E. MANAGE E.1. Forecast Development
E.2. Project and Portfolio Management
E.3. Risk Management
E.4. Relationship Management
E.5. Process Improvement
E.6. ICT Quality Management
E.7. Business Change Management
E.8. Information Security Management
E.9. Information Systems Governance
+NEW:7e-CFTRANSVERSALASPECTSBeingawareofand,ifapplicable,behavingproac;velyin
T1Accessibility,T2Ethics,T3ICTlegalissues,T4Privacy,T5
Security,T6Sustaiinability,T7Usability
TransversalAspectsEN16234-1:2019Chapters5.6.and8.0:TransversalAspectsrepresentcross-cu4ngtopicsthatarerelevanttoICTProfessionalperformanceinallcompetencesdefinedbythisstandard.EachtransversalaspectisprovidedbyaAtleandagenericdescripAonthatmaybeapplied,dependantuponcontextby,‘beingawareof’or‘behavingproacAvely’withregardtothetransversalaspectdescripAon.Awarenessandproac;vityinfluencea4tude(3.6)linkingwithknowledgeandskillsasappliedinthedefini;onofcompetenceinthisstandard(3.4).EXAMPLET5Security• ThistopicincorporatesinformaZonsecuritywhichisthepracZceofdefendinginformaZonfrom
unauthorizedaccess,use,disclosure,disrupZon,modificaZon,perusal,inspecZon,recordingordestrucZon.ItalsoencompassesITsecuritydesignedtopreventunauthorizedaccesstocomputers,networksanddata.TheoverarchinggoalofITsecurityistocontrolaccessandmaintaintheintegrityandconfidenZalityofsensiZveinformaZonwithoutinhibiZngaccessbyauthorisedusers.
Beingawareofand,ifapplicable,behavingproac;velyin
T1Accessibility,T2Ethics,T3ICTlegalissues,T4Privacy,T5Security,T6Sustaiinability,T7Usability
AEuropeanNormlookslikethis–COVERPAGEANDTABLEOFCONTENT„e-CF“
EN16234-1NEWVERSION
EN16234-1:2019„e-CF“Chapter8:
e-Competences
exampleA.10.UserExperience
EN16234-1:2019„e-CF“AnnexA(NormaZve)
• e-CFLevelparameterse-1toe-5Eachlevelmarkedbyincreasinglevelsof
– Influence– Complexity– Autonomy– Behaviour
EN16234-1:2019„e-CF“AnnexB(InformaZve)
PosiAoning/relaAnge-CFtootherrelevantframeworksandstructures
– B.1IntroducZon– B.2.EuropeanQualificaZonsFramework(EQF) – B.3.ESCO – B.4.DigComp– B.5.P21’sFrameworkfor21stcenturylearning – B.6.SFIA – B.7.EuropeanICTProfessionalRoleProfiles– B.8.RelaZonshipswithotherENandISOStandards
CompetencesecZoninEUICTProfiles
descripZonsupdatedbynewe-CFversion
EN16234-1:2019new„e-CF“versionavailability
• EUlevelPublicaZonofthestandardbyCENannouncedforDecember2019
• 33naZonalpublicaZonsbystandardisaZonbodies(AFNOR,DIN,BSI,etc.)afewmonthslater– English,German,Frenchobligatory– otherlanguagesopZonalbynaZonaldecisions
• PurchasingviatheCEN/naZonalsalespoints
e-CFmaintenancecontextTC428DigitalCompetencesandICTProfessionalism
CENTC428isresponsibleforstandardisaZonrelatedtomaturingtheICTProfessioninallsectors.• EN16234:2016(e-CF)maintenanceandevoluZon• InteracZonwithdifferentFrameworks• Curriculaguidance• ProfessionalRoleProfiles• GuidancefortheassessmentagainstEN16234(e-CF)• BodyofKnowledge(BoK)• DevelopmentofaneducaZonandcerZficaZonmodel
relatedtoe-CF,• Developingasustainablecodeofethicsintheever
changingICTworld.Allconceptualdevelopmentsshallbeconsistentandinterrelated.
13
Projecton-lineSurvey
Userfeedback&finalworkshop
YoucanjointheTC428byyour
NaZonalStandardisaZon
Body
Orcontributetothee-CFmulZ-stakeholderfeedbackcollecZonphase
MaryCleary
IrishComputerSocietyand
CENTC428Chair
TC428Mission:MaturingtheEuropeanITProfession
MaturingtheITProfessionforEuropeTC428projects,interfacesandsynergies
e-CFUserSupport- mulZpleperspecZves
FoundaAonalBoKfortheITPofession
e-CFcurriculumguidelines
-HigherEducaZon-incl.Leadership
aspects-PrivatecerZficaZon&
training
EthicsCommonmetrixfore-
Competenceassessmentindicators
EN16234-1e-CFNewversion(2019)
CLOSECOLLABORATIONBETWEENALLTC428PROJECTACTIVITIES2019/20
e-CFembeddedcomplementarystructure:30EUICTProfessionalRoleProfiles
• 30EuropeanICTProfessionalRoleProfilesasgenericbricksforadaptaZonintospecificcontexts
• e-CFcompetencesakeycomponentofProfilesdescripZon
• version2publishedbyCENCWA16458:2018
• solidembeddinginEUenvironment(EQF,ICTProfessionalism,ESCO,etc.)
www.ecompetences.eu/ictprofiles
ThetopofaEuropeanICTProfilesFamilyTree
• 30EuropeanICTProfessionalRoleProfiles
• asgenericbricksforadaptaZonintospecificcontexts
• e-CFcompetencesakeycomponentofProfilesdescripZon
• version2CWA16458:2018
• solidembeddinginEUenvironment(EQF,ICTProfessionalism,ESCO,etc.)andotherITindustrystandards
www.ecompetences.eu/ictprofiles
30professionalroleprofilescoveringallITcapabiliZesandcontextualizingthee-CFinITprocessandworkenvironment
e-CFcompetencesandICTprofilessuiZngtotradiZonalandnewITprocessstructures
Quelle:DIGIFRAME2019(EC/CapGeminietalt.)
SpecificFrameworksandStandardsacrosse-CFdimension1(ITIL,TOGAF,etc.)
Quelle:DIGIFRAME2019
Ø Multi-stakeholder user community from all kind of market perspectives
EN16234-1e-CF:AsharedEuropeanlanguageforICTProfessionaldevelopment
NaZonalframeworks
JobposZng&Recruitment
Individualtrainingplans
Marketscenarios
Skillsgapanalysis Competenceassessment
HRplanning
CerZficaZonprograms
ITstrategymakeorbuyplanning
ICTProfessionalCVSelfpromoZon
Usee-CFcontent Createe-CFlinks
HigherEducaZonCurricula
Ø ICTdemandØ ICTsupplyØ mulZnaZonalsØ SME’sØ educaZonal
insZtuZonsØ higher
educaZonØ private
cerZficaZonproviders
Ø professionalassociaZons
Ø socialpartners
Ø individuals
..
Dimension 15 e-CF areas
Dimension 241 e-Competences identified
Dimension 3 5 e-Competence proficiency levels
e-1 e-2 e-3 e-4 e-5
A. PLAN A.1. Information Systems and Business Strategy Alignment
A.2. Service Level Management
A.3. Business Plan Development
A.4. Product / Service Planning
A.5. Architecture Design
A.6. Application Design
A.7. Technology Trend Monitoring
A.8. Sustainability Management
A.9. Innovating
A.10. User Experience
B. BUILD B.1. Application Development
B.2. Component Integration
B.3. Testing
B.4. Solution Deployment
B.5. Documentation Production
B.6. ICT Systems Engineering
C. RUN C.1. User Support
C.2. Change Support
C.3. Service Delivery
C.4. Problem Management
C.5. Systems Management
D. ENABLE D.1. Information Security Strategy Development
D.2. ICT Quality Strategy Development
D.3. Education and Training Provision
D.4. Purchasing
D.5. Sales Development
D.6. Digital Marketing
D.7. Data Science and Analytics
D.8. Contract Management
D.9. Personnel Development
D.10. Information and Knowledge Management
D.11. Needs Identification
E. MANAGE E.1. Forecast Development
E.2. Project and Portfolio Management
E.3. Risk Management
E.4. Relationship Management
E.5. Process Improvement
E.6. ICT Quality Management
E.7. Business Change Management
E.8. Information Security Management
E.9. Information Systems Governance
e-CFEN16234-1usebytheICTsector
Someuserreferences…
CONFERENCECONTEXT:TowardsthreeEN16234-1e-CFimplementaZonsupporZngTechnicalreports
• TR16234-2:USERGUIDEfortheapplicaZonofEN16234-1,
theEuropeane-CompetenceFramework(e-CF)(REVISIONofexisZngTR)
• TR16234-3:METHODOLOGYDOCUMENTATION:(REVISIONofexisZngTR)
• TR16234-4CASESTUDIESillustraZngthee-CFstandarduseinpracZce(NEWDEVELOPMENT–previousCWA16234-4)
PUBLICATIONOFUPDATEDe-CFUSERSUPPORT
BYCENPLANNEDIN2020