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A centre of expertise in digital information management
www.ukoln.ac.uk
Reflections On Personal Experiences In Using Wikis
Brian KellyUKOLNUniversity of [email protected]
UKOLN is supported by:
http://www.ukoln.ac.uk/web-focus/events/conferences/ili-2006/talk-2/http://www.ukoln.ac.uk/web-focus/events/conferences/ili-2006/talk-2/
AbstractA brief review of personal experiences in using Wikis and some reflections of implications for institutional provision of Wiki services.
AbstractA brief review of personal experiences in using Wikis and some reflections of implications for institutional provision of Wiki services.
This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat)
Resources bookmarked using 'ukoln-wiki-workshop-2006' tag
A centre of expertise in digital information management
www.ukoln.ac.uk
2
Contents
• Making a start: Wikalong• Using Wikipedia• In-house use: Twiki and MediaWiki• Bundled Wikis: Moodle• Web 2.0 services: Writely, WetPaint, Jot,
Pbwiki, …• Reflections• Using Wiki To Support Ourselves
A centre of expertise in digital information management
www.ukoln.ac.uk
3
Wikalong
Wiki used for workshop on "Beyond Email: Strategies for Collaborative Working and Learning in the 21st Century", Nov 2004
Wikalong tool used:• Hosted service for
annotating Web pages• Firefox/IE plugin• Also referrer service
Experiences• Easy to use• Data copied to UKOLN
http://www.ukoln.ac.uk/web-focus/events/workshops/ucisa-wlf-2004-11/discussion-groups/discussion-wikis
http://www.ukoln.ac.uk/web-focus/events/workshops/ucisa-wlf-2004-11/discussion-groups/discussion-wikis
Eventually (year+ later) spambot add link spam to page (& try to make invisible)
Eventually (year+ later) spambot add link spam to page (& try to make invisible)
A centre of expertise in digital information management
www.ukoln.ac.uk
4
Wikipedia
Also in Feb 2004 created Wikipedia entry on Rapper Sword, a personal interest (not morris dancing!)
Over time content grows, appearance improves (through community support – e.g. corrections to German grammar).Decision to give geographical & historical emphasis.
No longer in complete control (new-fangled US rapper team first to have entry in Wikipedia)
http://en.wikipedia.org/wiki/Rapper_swordhttp://en.wikipedia.org/wiki/Rapper_sword
A centre of expertise in digital information management
www.ukoln.ac.uk
5
In-House Wiki - Twiki
In 2005 Twiki software installed locally and used to support UKOLN's research interest (e.g. collaborative discussions on metadata elements by international metadata community).
Twiki then started to be used for other purposes. But:
• Was it the right tool for other purposes
• Would be get locked in
• Training & support issues
• …
A centre of expertise in digital information management
www.ukoln.ac.uk
6
From Twiki To MediaWiki
MediaWiki used to support (a) events and (b) JISC standards catalogue.
Wiki provision for events seems sensible: admin support; community building; clarification; etc.
http://www.ukoln.ac.uk/interop-focus/community/index/IWMW2006
http://www.ukoln.ac.uk/interop-focus/community/index/IWMW2006
Wikis for collaborative document work seems sensible. Need to have shared agreement or mechanisms for handling tensions.
Other issues: (A) Wiki as a process for stuff which is deployed elsewhere (e.g. writing papers) or Wiki as a delivery vehicle and (B) interoperability of Wikis; exporting data and application logic.
Other issues: (A) Wiki as a process for stuff which is deployed elsewhere (e.g. writing papers) or Wiki as a delivery vehicle and (B) interoperability of Wikis; exporting data and application logic.
A centre of expertise in digital information management
www.ukoln.ac.uk
7
Experiences of In-House Wikis
Ideal solution not yet identified:• MediaWiki is liked by techies (MySQL, extensible,
…) & is used in Wikipedia (scalable)• Patterns of usage not yet established (one Wiki or
multiple instances)• Management of MediaWiki extensions may be a
support issues• Transclusion (embed content from one Wiki to
another) sound great – but technical issues (performance, recursion)
• Usability issues: what does home mean?• How much training, support & development do we
invest?
A centre of expertise in digital information management
www.ukoln.ac.uk
8
Let's Try Some More!
Various externally hosted Wikis used to gain experiences of approaches
Pbwiki – note RSS links to pages (and versions of pages)
http://iwmw-barriers.pbwiki.com/http://alt-c-2006.wetpaint.com/http://alt-c-2006.wetpaint.com/
Wetpaint – attractive interface and also RSS links to pages (and versions of pages)
Suprglu – RSS aggregator, which can bring together RSS feeds from disparate Wikis (and other tools)
http://altc.suprglu.com/http://altc.suprglu.com/
A centre of expertise in digital information management
www.ukoln.ac.uk
9
Bundled Wikis - Moodle
Do you need dedicated Wiki software, if the functionality is provided in other enterprise software (VLEs, CMSs, etc.)As part of ongoing evaluation of tools, approaches, etc., Wiki in Moodle used for planning a paper & arranging event.
Thoughts:• Poor interface• Poor quality HTML• …
Issues:• Evaluation of subjective aspects• Improvements in next versions• Replaced functionality (e.g. SOA)
Issues:• Evaluation of subjective aspects• Improvements in next versions• Replaced functionality (e.g. SOA)
A centre of expertise in digital information management
www.ukoln.ac.uk
10
Licensed Wiki At Event – Jot
Licensed Jot Wiki service used at ALT 2006 Research Seminar in Holland.
Used by participants in "Emerging technologies & the Net Generation" day's event.
http://altspring.jot.com/http://altspring.jot.com/
Participants described interests in Wiki prior to events
Reporters summarised discussion groups using Wiki – and reported back where sat (chair scrolled through notes)
Notes in digital form made it easier to produce white paper
A centre of expertise in digital information management
www.ukoln.ac.uk
11
Web 2.0 Services: Writely
Writely used for planning paper. This provides:
• Word-processing style interface
• Authentication system• Multiple ways of saving
file (publish to Blog; save locally in various formats)
• RSS disclosure
At one stage (just after Google buy-out) email authentication didn't work (invalid sender field meant email was not sent). However message sent to Writely forum resulted in fix within 2 days
A centre of expertise in digital information management
www.ukoln.ac.uk
12
What Is A Wiki?Is Writely a Wiki or a Web-based word processor?
Is Google Spreadsheets a Wiki: fill in values and see how the graph alters.
Thoughts:• Stop confusing things: it's like Wikipedia; it doesn't matter.• We need to properly scope our Wiki deployment exercise;
otherwise the scientists who wish to collaborate build data structure will be unhappy with a text-based Wiki service.
Thoughts:• Stop confusing things: it's like Wikipedia; it doesn't matter.• We need to properly scope our Wiki deployment exercise;
otherwise the scientists who wish to collaborate build data structure will be unhappy with a text-based Wiki service.
Is Gliffy a Wiki or a Web-based collaborative drawing tool: add a location where you think Wikis are on Gartner hype curve.Is a personal Wiki a Wiki (Wikipad on Palm)?
A centre of expertise in digital information management
www.ukoln.ac.uk
13
Third Party ServicesThird party tool used on Web site to convert RSS to HTML
On 10 Oct, email received saying page was corrupt
Page fixed and problem investigated & documented
Company had failed to pay bill for domain (admin error)!
Bill was paid & domain quickly restored
Discussion:• Demonstration of why 3rd party services must never be used• Minor irritation; process for fixing worked & improved processes for
minimising future risks developed (& processes will improve with community involvement)
No innovation until central services get round to evaluation & deployment, or certain amount of risk acceptance. What’s the answer?
A centre of expertise in digital information management
www.ukoln.ac.uk
14
Reflections
Some thoughts:
• Support: Net generation happy to pick up and use various tools vs Oversimplistic
• Authorisation: Leave open vs simple authorisation vs need for single signon / Shibbolised services
• Usage: What do we want to use Wikis for?
• Take-up: What will users use Wikis for and how with they use them (if at all)?
• Key features in selection: technical (open source, backend database, …) vs user features (interface, ease-of-use) vs institutional (enterprise software; backend integration; …)
• Outsourcing: Evil Thatcherite nonsense vs. sensible business decision vs sensible technical decision (APIs, Web Services, REST, RSS, …)
A centre of expertise in digital information management
www.ukoln.ac.uk
15
Sharing Experiences
There’s a need to explore more deeply the role for Wikis in our organisations.
UKOLN is hosting an “Exploiting The Potential Of Wikis” workshop which will explore the issues for HE.
• Is there scope for this in your sector?
• Note workshop materials will have a Creative Commons licence and our findings will be published on the Web site.
http://www.ukoln.ac.uk/web-focus/events/workshops/wiki-workshop-2006/
http://www.ukoln.ac.uk/web-focus/events/workshops/wiki-workshop-2006/
A centre of expertise in digital information management
www.ukoln.ac.uk
16
Conclusions
We've heard about:• Personal use of Wikis • Institutional use of Wikis
Issues for you to consider:• What will you use Wikis for?• How will you evaluate and select your
preferred Wiki service?• How will you ensure your Wiki service
fulfils its intended purpose?
A centre of expertise in digital information management
www.ukoln.ac.uk
17
Questions?
Any questions