A Career in Web Operations

a careerhow and why

@postwaitTuesday, November 8, 2011

Hi, I’m TheoI’ve made a career in

“this stuff”

@Tuesday, November 8, 2011

Careerwhat’s that?

Tuesday, November 8, 2011

A career isa pursuit;

a willingness to mature;patience to become

exceptionalTuesday, November 8, 2011

Expert: JavaWANTED:


Java Expert:I learned that in school

had one classI graduated last yearapplying for: expert

APPLICANT:


Java Expert:I learned that in school

had one classI graduated last yearapplying for: expert

APPLICANT:

Bullshit


truly excellentone must treat it as a craft.

one must become a craftsman.through experience learn discipline.

andthrough practice achieve excellence.

To be


step #1educate yourself.


step #2be disciplined


step #3learn from & share with

your peers


step #4be patient.

experience takes time(and mistakes)


A Career in...this stuff


This stuff is:Web Operations


But, I do:Web Development...UI Development...

Usability...Systems Engineering...


Bullshit


The Webchanged everything


The Cloudonly made us realize it


SpecificallySaaS

(your website is SaaS)Tuesday, November 8, 2011

Your Productusers

systemsfeatures


Your Product


One Copy


One Copymust evolve


One Copymust evolve

must compete


One Copymust evolve

must competemust perform


One Copymust evolve

must competemust performmust deliver


Must Operate


Whatdoes it take?


DevOps


DevOpsis bullshit


That’s not fair(just like life)


DevOpsis not wrong...


DevOpsis incomplete,

is interpreted wrong,and is too isolated


We need


*Ops


.*Ops


^(?<dept>.+)Ops$


Everyonein your organization

needs


OperationalMentality


is to build systemsthat operate

Your Job


Your Job


Your Job

Javascript

CSS

HTML

Databases

MySQL

Java

C/C++

Erlang

PHP

Perl

Browsers


Ops’ JobYour Job

Javascript

CSS

HTML

Databases

MySQL

Java

C/C++

Erlang

PHP

Perl

Browsers


Ops’ JobYour Job

Javascript

CSS

HTML

Databases

MySQL

Java

C/C++

Erlang

PHP

Perl

Browsers

Deployment

Provisioning

OncallRoot Cause Analysis

Packaging

Resource Planning

Production Troubleshooting

Monitoring


Magicoperations pixie dust

doesn’t exist


Provisioningvirtual systems has been

fast, cheap and easyever since systems

became virtualTuesday, November 8, 2011

Managingrisk and liabilities is

simple, fast and painless...


if you skip it


analogy time: security :


securityis not a feature


securityis not a deliverable

in a project plan


securityis not “phase 2”


securityis a state of mind

it is a state of beingit is a mentality


operationsis no different


Nowback to your job


Ops’ JobYour Job

Javascript

CSS

HTML

Databases

MySQL

Java

C/C++

Erlang

PHP

Perl

Browsers

Deployment

Provisioning


Packaging

Resource Planning


Monitoring


Ops’ JobYour Job

Javascript

CSS

HTML

Databases

MySQL

Java

C/C++

Erlang

PHP

Perl

Browsers

Deployment

Provisioning


Packaging

Resource Planning


Monitoring


Ops’ JobYour Job

Javascript

CSS

HTML

Databases

MySQL

Java

C/C++

Erlang

PHP

Perl

Browsers

Deployment

Provisioning


Packaging

Resource Planning


MonitoringGeneralist


rule #1what you build

will break


you can


buildoperational software


you must


thinkoperationally


startby turning the tables


DevOpshas been about putting

more dev into ops


DevOpsneeds balance

put more ops into dev


Backto your organization


CIO/CTOis responsible for

operations in aSaaS company


Titlesdon’t matter

COO/CIO/CTO/CMIFRO


Someonehas to make things run

make them run better


That Someoneis...


You


this mentalityis the beginning of your

career inweb operations


this mentalityis the beginning of your

career inweb operations

anythingTuesday, November 8, 2011

Documents

A Career in Web Operations