MCQ

Pattern of Quiz

Which one of the following statements regarding operations management is true?

1) Inputs to a production system include capital and materials,

but not human resources. 2) Operations management deals only with manufacturing

organizations because service organizations do not have tangible outputs.

3) Typical inputs to a productive system are processes and consumer goods.

4) Customer participation and information on performance are two special types of inputs to a productive system.

Operations management is part of a productive system that can be described in the following manner:

Organization: inputs processes outputs.Which one of the following correctly describes a productive

system?• Airline: pilots planes transportation• Bank: tellers computer equipmentdeposits• Furniture manufacturer: woodsandingchair• Telephone company: satellites cables communication

There are five basic performance objectives which apply to all types of operation. They are

1) Quality, speed, adaptability, flexibility, cost2) Quality, speed, error-free, flexibility, price3) Quality, speed, dependability, flexibility, price4) Quality, speed, dependability, flexibility, cost

An Operation that relies on repeat business would seek to primarily focus on which of the performance objectives?

• Dependability• Flexibility• Speed• Quality

When some of the final activities in the provision of a service or product are delayed until the orders are received, the producer is engaging in:– Patterned response.– Integrated production.– Detainment.– Postponement

End