9700 Cultivating Generational Diversity for a More ...Pecha Kucha Information Sharing Technique –20 slides X 20 seconds

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CULTIVATING GENERATIONAL DIVERSITY FOR A MORE PRODUCTIVE

WORKFORCE

Public Works Director

Questions/Discussion

Eric Dundee, P.E.City of Madison, [email protected]

Lauren BehmPierce County Public [email protected]

Amanda MillironsCity of Palm Bay, [email protected]

Larry Frevert, P.E., PWLFAPWA Interim [email protected]

On a leave of absence from

TREKK Design Group

Pecha Kucha

Information Sharing Technique – 20 slides X 20 seconds

Japanese for ‘chit chat’

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Introduction

• Disclaimer: This information is being presented to

you, not as facts, but as opinions. Please do not

hesitate to give us yours.*• Only if your opinions agrees with ours!

STEREOTYPES AHEAD!

Everything you thought you knew about generational differences

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Scribble your notes ‐the next section is starting soon!

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People are asking about it…

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Leadership sets the tone…

Communication is one key

characteristic of culture

“And successful communication is a two-way street, allowing for exchange of ideas”

-Patricia Lotich

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Photo credit: Adam Foster

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Photo credit: elvcefellz

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Encourage feedback

Value it

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It is never too late to hit the restart button…

THE ONLY THING MORE POWERFUL THAN A BIG IDEA, IS THE TEAM THATCAN SEE IT THROUGH

-UNKNOWN

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Motivation and Workplace Ethics of Multi‐

Generational Workforces

Larry Frevert, PE, PWLF (Baby Boomer)

Married 44 years, 4 children & 7 grandchildrenGolfer Fisherman

VeteranYoung Engineer, Once Upon A Time!

APWA Past President

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Core Values ‐ Traditionalists

Core Values – Baby Boomers

Core Values – Generation X

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Core Values – Millennials (Generation Y)

What Inspires the Workforce?

“Survey Analysis: Employee Motivation by Generation Factors” ‐ By Seleste Lunsford, Achieve Global

What Motivates Traditionalists?

“I value your experience!”

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What Motivates Baby Boomers?

“You are valued, you are needed!”

What Motivates Gen‐X’ers?

“Do it your way, forget the rules!”

What Motivates Millennials?

“You will work with other bright, creative people !”

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Motivation Ethics

Motivation Ethics

“66% of Millennials Feel Misunderstood by Their Elders!”

“Business Ethics Across Generations” – Institute of Business Ethics

“Millennials Work Ethic Is In The Eyes of the Beholders” ‐ Bentley University Study

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How Do The Generations Perceive Acceptable Behavior?

“Generational Differences in Workplace Ethics” – The Ethics Resource Center


“More of the youngest workers historically have observed misconduct compared to their older colleagues.”


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Types of Misconduct Observed

◆ Personal business on company time–26%,

◆ Lying to employees–22%,

◆ Abusive behavior–21%,

◆ Company resource abuse–21%, and

◆ Discrimination–18%.


Influencing Workplace Ethics

• A strong ethics and compliance program drives all generations – particularly Millennials – to be more proactive in their conduct.

• As employees gain experience in their jobs, their perspectives of ethics change.

• Each generation is unique, hearing messages about the importance of ethics differently than other cohorts.

• Creating advisory groups comprised of employees from each generation could be useful in helping ethics and compliance practitioners modify their messaging.



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Your Opinion Matters!

Loyalty & Engagement

Joke of the Day!

Wait…that’s not a joke!!!


Work to overcome stereotypes (lazy, entitled, over confident, etc.)

Work to live

Live to work


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Company/Agency

Supervisor

Family –aging parents, kids, animals

Recreational Activities

Where is your loyalty?


Trust makes you work harder?

#1 reason people stay

Connection with supervisor

Will it lead to career Advancement?

Loyalty & EngagementLoyalty & Engagement


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Career Path #1 Graduate with

BS & MS

Job #1: 2 years

Job #2: 1 year

Career Path #2 Graduate HS/

College

Job #1: 10‐20 years

Job #2: 10‐20 years C

areer Path #3

HS and some College

Job #1: 30+ years

BE INVOLVED!



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PROFESSIONALISMProfessionalismProfessionalism

ProfessionalismProfessionalismProfessionalismProfessionalism

Webster’s Definition of Professionalism

Noun: pro∙fes∙sion∙al∙ism \prə‐ˈfesh‐nə‐ˌli‐zəm, ‐ˈfe‐shə‐nə‐ˌli‐\

: the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well.

Universal Professionalism

Engaged Employees

Customer Service Focus

Dedication &

Delivery

Expertise

& Competency

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Exploring Generational Differences on Professionalism

Baby Boomers

•Dedicated to Employer

Generation X

•Willing to work for the top

Millennials •Job jumper

Baby Boomer

• Value Experience over Education

Generation X

• Education + Experience

Millennial

• Value Education* over Experience

*Advanced Degrees

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CHAOS!!

Exploring BIGGER Generational Differences

on Professionalism

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AppearanceMillennials

Clothes don’t affect

my productivity, I’ll

wear what I want

to work!

Appearance Generation X

“What are other people in the office wearing?

Professional appearance is dictated by the culture of the organization.”

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Dress should fit the traditional definition of professional.

No visible tattoos and piercings.

Appearance Baby Boomer

If I have something to contribute, I will speak up, or take my ideas directly to the boss.

MillennialsView of Hierarchy

I respect authority, but I have good ideas, so you should listen, but I will go through the correct channels.

Generation XView of Hierarchy

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I earned my place at the top with many years of hard work, you should have to do the same.

Baby BoomerView of Hierarchy

I want to work remotely, or work off hours to accommodate my personal schedule.

MillennialWork Environment

Gen Xer’s bridge the technology gap

Generation X Work Environment

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Baby BoomerWork Environment

The Role of Perspective in Generational Relations

Perspective is Everything

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Sharing Perspectives & Finding Common Ground

• Strong leadership

• Build understanding of differing points‐of‐view

• Regular dialogue

• Team mediation sessions

• Peer mentoring

Understanding andawareness is key toeffective relationshipswith co-workers of every generation.

• Loyalty and Engagement is affected by your connection to people.

• 100% is impossible

• TRY to give everyone the same opportunities to learn and grow

•We don’t all have to be friends!

What does it all mean?

What does it all mean?

Maybe it’s the technologies that have changed more so than the people!

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Generational Diversity Enhances the Workplace

“There is nothing more unequal than treating unequals as equals”

John Nalbandian, PhD, Professor Emeritus and Chair (Retired)University of KS MPA Program

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Discussion Question

When a Boomer says to another Boomer, “We need to

get the report done,” it is generally interpreted by the

Boomer as an order, it must be done and done now.

However, when a Boomer says to an X’er, “This needs to

be done,” the X’er hears an observation, not a command,

and may or may not do it immediately.

How can the message be better communicated?

Discussion QuestionMayor Jones, of the Traditionalist Generation tells the city engineer late in

the day that a citizen has called with a complaint about a new project’s

design. City Engineer Smith, a Baby Boomer, sends an e‐mail to her staff

calling a meeting for 5:00 PM to discuss the complaint. Project Manager

Elliott, a Gen‐X’er, didn’t see the e‐mail because he left early for his son’s

little league game. Project Designer Barnes, a Millennial, had it on her

calendar that she is volunteering at a homeless shelter that evening

beginning at 5:00 PM and leaves work at that time.

How could this situation have been better handled?

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multigenerational‐workplacehttp://www.talentmgt.com/articles/6684‐manage‐culture‐to‐engage‐todays‐multigenerational‐wo

http://money.cnn.com/2014/09/22/news/economy/gen‐x‐poorer‐than‐parents‐pew‐study/http://vator.tv/news/2012‐07‐16‐marissa‐mayer‐joining‐the‐ranks‐of‐other‐female‐ceos

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9700 Cultivating Generational Diversity for a More ...Pecha Kucha Information Sharing Technique –20 slides X 20 seconds