Tools Needed ∙ Safety Glasses ∙ Flat Blade Screwdriver ∙ Needle Nose Pliers ∙ Finish Nailer (for monumental units only) ∙ Pliers (for monumental units only) ∙ Putty Knife (for monumental units only)

Supplies Needed ∙ Denatured Alcohol ∙ Clean Cloth

“Andersen” and all other marks where denoted are trademarks of Andersen Corporation and its subsidiary. ©2013 Andersen Corporation. All rights reserved. 9069145 BA Revised 05/06/13

Balance Shoe and Balance Replacement for E-Series Double-Hung and Single-Hung Windows

Thank you for choosing Andersen.

For questions call 1-888-888-7020. For more information and/or guides visit www.eaglewindow.com

Please leave this guide with building owner.

▶ Read guide from beginning to end before starting maintenance procedure. Read all warnings and cautions during unit maintenance.

Parts Included (1) Balance Shoe and Balance

▶ For information, calculating, and design pressure ratings for E-Series windows and doors go to www.eaglewindow.com/Wintelligence/Design-Pressure-Estimator.aspx

▶ Check with your local building code official to identify and confirm compliance with local building code requirements.

Balance Shoe

Balance

Use caution when working at elevated heights and around unit openings. Follow manufacturers’ instructions for ladders and/or scaffolding. Failure to do so may result in injury or death.

Follow manufacturers’ instructions for hand or power tools. Always wear safety glasses. Failure to do so may result in injury and/or product damage.

Windows and doors can be heavy. Use safe lifting techniques and a reasonable number of people with enough strength to lift, carry and install window and door products to avoid injury and/or product damage.

29069145

Pivot bottom sash to remove from window frame as shown. Place sash on clean flat work surface, exterior side up.

Rotate and hold lock handles toward center while tilting sash in 90 degrees.

Unlock window and raise bottom sash 4".

Lock Handles

4 Inches

Lock Handles

2Interior

3Interior

Slide tilt latches inward while tilting sash in 90 degrees.

Tilt Latches

Tilt Latches

Lower top sash 6”.

6 Inches

4Interior

Bottom Sash

Bottom Sash

Pry interior side stop away from frame. Repeat on opposite side. Remove any nails from frame and interior side stops.

Remove sash stop from the side jamb.

Putty Knife

Interior Side Stop

Pliers

Interior Side Stop

For Monumental Only

Single Hung and Monumental Only

▶ For double hung units proceed to step 6.

1Interior

▶ For single and double hung units proceed to step 2.

6Interior

7Interior

5Interior

39069145

Slide outside side jamb liner inserts up 12”.

12 Inches

Jamb LinerExterior Insert

Insert flat blade screwdriver into cam slot, apply firm downward pressure, and rotate 1/4 turn. Hold firmly allowing shoe to rise until it stops. Repeat for balances being replaced.

BalanceShoe

ShoeBalanceCam

Flat BladeScrewdriver

Balance shoes are under high tension. Use flat blade screwdriver with long handle so that both hands can be used to release balance tension. Suddenly releasing balance shoe could damage window unit. Cam in unlocked

(travel) position2nd

1st

Cam in locked position

Remove existing sill cushion and save for reuse.

Sill Cushion

Flat BladeScrewdriver

Pivot top sash to remove from window frame as shown. Place sash on clean flat work surface, exterior side up.

Top Sash

Pocket Cover

Grasp jamb liner pocket covers at bottom and pull outward and down from behind head stop to remove and save for reuse.

8Interior

9Interior

11Interior

12Interior

10Interior

49069145

15SideJamb Liner

Balance

Balance Clip

Needle Nose Pliers

Replace balance and/or shoe as required. Separate by sliding balance tab out of shoe.

16

Remove balance and shoe from jamb liner pocket.

Balance

Slide balance clip off side jamb liner.

Balance

Balance Shoe

Balance Tab

Balance Tab

Balance Shoe

Balance

Balance Shoe

Balance Tab

Reassemble balance and shoe by sliding balance tab into shoe.

18

Balance Tab

Balance Shoe

Shoe

Balance

17

Remove side jamb liner working from bottom to top, prying jamb liner edge from frame to disengage as shown.

Jamb Liner

Jamb Liner

Pull side jamb liner down slowly, while supporting head stop and remove from frame. Place side jamb liner on a clean flat work surface with balance side up.

Side Jamb Liner

Head Stop

13Interior

14Interior

59069145

Position side jamb liner in frame, locking front lip behind interior side stop.

21Interior

Jamb Liner

InteriorSideStop

BalanceShoe

ShoeBalanceCam

Flat BladeScrewdriver

Unlocked Position

Locked Position

Jamb Liner

Insert flat blade screwdriver into cam and pull down until shoe is aligned with shoe on opposite side. Rotate cam 1/4 turn to lock.

Re-engage side jamb liner, working from bottom to top, pressing jamb liner edge into frame to engage as shown.

23Interior

22Interior

Slide outside side jamb liner insert down to sill.

24Interior

Jamb LinerExterior Insert

19

Insert new balance assembly into side jamb liner pocket. Repeat for all balance/shoe assemblies replaced.

Balance

Shoe

Balance

Insert side jamb liner behind head stop.

20Interior

69069145

Rotate top sash to engage pivot pins into balance shoes of exterior channel. Push down until both pivot pins are fully engaged.

Tilt Latch

Balance Shoes

Tilt LatchesPivot Pin

28Interior

27Interior

Tilt sash up, retracting tilt latches by sliding inward. Release tilt latches to re-engage sash in frame. Verify top sash operation. Repeat steps 27-28 if sash does not operate correctly.

Clean area with a clean cloth and denatured alcohol.

Side CuttingPliers

Clean Cloth and Denatured Alcohol

Position wide end of sill cushion in jamb liner channel, adhesive side down, and press into place.

Sill Cushion

25Interior

26Interior

Jamb Liner Channel

Wide End

Sill Cushion

Replace sash stop in the side jamb.

▶ For double hung units proceed to step 30.

Insert top of jamb liner pocket covers, beveled side toward exterior, into interior channel, sliding it up behind head stop.

Jamb Liner Pocket Cover

InteriorChannel

Beveled Side30Interior

Head Stop

29Interior

Sash Stop

Single Hung and Monumental Only

Beveled Side

79069145

Rotate bottom sash to engage pivot pins into balance shoes of interior channel. Push down until both pivot pins are fully engaged.

Balance Shoe

InteriorChannel

Pivot Pin

Tilt sash up, retracting tilt latches by rotating lock handles toward center, then release lock handles to re-engage sash.

Lock Handles

Verify sash operation. Repeat steps 32-33 if sash does not operate correctly. Close and lock sash.

▶ Sash balance and/or shoe replacement procedure is complete for monumental units.

33Interior

32Interior

Reapply interior side stop on frame. Repeat on opposite side. Fasten with finish nailer.

For Monumental Only

▶ Sash balance and/or shoe replacement procedure is complete for single and double hung units.

▶ For monumental units proceed to step 35.

35Interior

34Interior

Interior Side Stop

Jamb Liner Pocket Cover

31Interior

Press jamb liner pocket covers firmly into place, starting at top, zippering down full length.

Lock Handles