Expect more from your communications solution:

• Reduceandcontrolcommunicationscosts

• Scalequicklyasneedsevolve

• Unitemultiplelocationsanddisparateemployeesunderthesamesystem

• Getmorewitharobust,enterprise-classfeatureset

• Improvecollaboration

• Improvemobilitywithsoftphones,IPphonesandsmartphoneapps

• Simpletomanageanduse

• Forkliftupgradesneverrequired

8x8 Virtual Office Enterprise

As budgets and resources are squeezed, enterprise IT departments are looking at more cost-effective ways of deploying and managing their disparate phone systems. Cloud communications solutions are now being adopted as viable, cost-effective alternatives to complex, on-premises systems that require capital expense along with knowledgeable staff.

8x8,Inc.,aleaderinIPvoiceandvideotechnology,providesacloud-basedIPPBXsolutionthatnotonlymeetsthecriticalperformancerequirementsofenterprises,butenablescapabilities,suchasdistributeddeployments,thatpremises-basedsystemscannotcost-effectivelyaddress.

With8x8VirtualOffice,organizationsgetalltheadvancedfeaturesofatraditionalPBX(withoutthecapitalexpense),whileenjoyingsignificantsavingscomparedtotraditionalanalogorTDMsolutions.

Move Your Communications to the Cloud

8x8 cloud communications

deliver the scalability,

redundancy, security and

reliability that today’s

enterprises demand.

We Speak Cloud8x8isahighlyexperiencedproviderofcloudcommunicationsolutions.Transformevery

communicationintoahighlyproductiveinteractionwithcloud-based8x8VirtualOffice.

8x8cloudsolutionseliminatetheneedforexpensiveon-sitePBXequipmentorcostly

maintenancecontracts.BydeliveringallfeaturesandvoiceserviceovertheInternet,

multiplelocationsandremoteemployeesareseamlesslyconnectedunderthesamephone

system.Employeesareonlyanextensionawayfromeachother,evenwhentheyarea

worldapartorworkingfromhome.

Everything You Need and MoreGreatcommunicationsbeginwithgreatphoneservice.8x8VirtualOfficeincludesthe

advancedfeaturesrequiredbylargerbusinesses.Butitdoesn’tstopthere.Italsoincludes

unifiedcommunicationsfeaturessuchasprivatechat,presencedetectionandsoftphones

withvideothatimproveemployeecollaboration.Addonevenmorefunctionalitywithour

VirtualOfficeProbundle:webconferencing,callrecordingandInternetfax.8x8alsooffers

cloud-basedcontactcenterservicesandvideoconferencingtoaddressthefullrangeof

enterprisecommunicationrequirements.

Flexibility and Mobility8x8offershighqualityPolycomandCiscophoneswithhigh-definitionvoicetechnology.

Extensionscomewithasoftphoneincludedsoemployeescanmakeandtakecallsfrom

theircomputer.AndiPhone,iPadandAndroidappsbringthepoweroftheVirtualOffice

extensiontothesmartphonesomobileemployeesarealwaysintouch.

8x8 Virtual Office Unified Communications

Enterprise Features

• Unlimitedlocalandlongdistancecallingonselectplans

• Autoattendantfordial-by-name,extensionandcompanydirectory

• Simpleonlineadministrationandonlinebilling

•Message/MusiconHold

• Ringgroups

• Extensiondialing

• Calllogs/calldetailrecords

• Keepexistingbusiness,toll-freeandfaxnumbers

User Features

• Directphonenumbers

• Business-classvoicemail

• Voicemail-to-emailnotification

• Softphone

• AndroidandiPhoneapps

• Conferencebridge

• 3-waycalling

• Advancedcallforwarding

• Videochatwithcoworkers

• Presencemanagement

• Calltransfers,callpark,intercom

• Highdefinitionvoice

• Enhanced911(E911)

• CallerID/Callernamedisplay

• IntegrationwithSalesforce,Outlook,ACT!andNetSuite

Options Include

• 8x8VirtualOfficeProbundlewithInternetfax,callrecordingandwebconferencing

• VirtualContactCenter

• VirtualRoomVideoConferencing

• CallQueuing

• ReceptionistSwitchboardApplication

• FaxServices

• Domesticandinternationaltoll-freeandvirtualnumbers

Agile Cloud CommunicationsScalability

8x8VirtualOfficeisbasedonVoIPtechnologyandscalestoasmanysitesandusersas

needed.Addorreassignusersquicklyandeasily.Featuresandvoiceservicearedelivered

overanInternetorprivateIPnetworkconnectionateachlocation.

Security and Privacy

8x8hasimplementeddatasecurityandmonitoringprocessestoprovidetheprivacy

andsecuritydemandedbylargeorganizations.8x8canalsoprovideaccess(throughour

partners)viaaprivate,secureMPLSIPconnectionindependentofthepublicInternet,and

allusersofthesystemarecheckedandconfirmedautomaticallybyasecureencrypted

authenticationprocess.

Reliability, Availability, Redundancy

8x8VirtualOfficeservicesaredesignedtodeliver99.99%availability.Because8x8

operatestwogeographicallydiversedatacenters,8x8VirtualOfficehasnosinglepointsof

failure.Itisdesignedtoprovideuninterruptedserviceevenifaserver,clusterofservers,a

databaseoranentiredatacentergoesdown.

The8x8networkinfrastructureconsistsofmultipleindependentlinksfromthetwodata

centerstothePSTN,andmultipleseparatelinkstotier1IPproviders.Eachlinkiscapable

ofhandlingtheentiretrafficload.Allservers,routersandswitchesarealsoredundant,and

includedualpowersupplies.

Put Your Call Center in the Cloud

8x8 Virtual Contact Center

8x8alsooffersaworld-classcontactcentersolution.

• Agentsonlyneedaphoneandbrowsertouseit

• AgentscanbelocatedanywherewithanInternetconnection

•Morethanacallcenter;routescalls,emailsandchatinteractions

• Simpletodeploy,simpletouse

•Walkawayfromthebighardware,softwareandmaintenanceinvestmentsrequiredbytraditionalcallcentersolutions

Internet or Private Network

Customer Premises

TDM Trunksto PSTN

Router

IP Phones

8x8 Redundant Network (no single point of failure)

Private GigE Connection

8x8 customer PBX, core call �ow processing, and backup servers

8x8 Virtual O�ce ServersEquinix: Santa Clara, CA.

8x8 Virtual O�ce ServersEquinix: Ashburn, VA.

8x8 Internet access via multiple GigE connections

to major ISPs

BigIron RX-4NETWORKS

RX-BI-MR

BI24CBI24F

BI24F

SFM1

Pwr

Activ eSFM1

Pwr

Activ e SFM1

Pwr

Activ e

BigIron RX-4NETWORKS

RX-BI-MR

BI24CBI24F

BI24F

SFM1

Pwr

Activ eSFM1

Pwr

Activ e SFM1

Pwr

Activ e

BigIron RX-4NETWORKS

RX-BI-MR

BI24CBI24F

BI24F

SFM1

Pwr

Activ eSFM1

Pwr

Activ e SFM1

Pwr

Activ e

BigIron RX-4NETWORKS

RX-BI-MR

BI24CBI24F

BI24F

SFM1

Pwr

Activ eSFM1

Pwr

Activ e SFM1

Pwr

Activ e

Plain Old Telephone System (POTS) Phone

8x8 redundant core routers

8x8 redundant core routers

PSTN

SIP/PSTN Gateways

VoIP

© 2012. The 8x8, Inc. logo is a registered trademark of 8x8, Inc. 8x8, Inc. is a publicly traded company. SALES475/212

The ChampionFor Business

Communications

The Cloud Makes It Simple

8x8makesiteasyforauthorizedadministratorstomanageandupdatetheirwhole

communicationssystemusingtheonline8x8AccountManager.Logintomakeglobaland

user-specificchanges,accessbillinginformationandruncalldetailreports(CDRs).

It’salsosimpleforextensionuserstoaccessandmanagetheirextensiononline.Using

VirtualOfficeOnline,theycanusetheirsoftphone,accessvoicemails,changecall

forwardingrulesandmore.

VirtualOfficeenablesbusinessestoquicklyandeasilyaddextensionsworldwideat

anylocationequippedwithbroadbandInternetaccess,includinghome-basedorremote

locations.

O�ce Network

QoSRouter

Switch

POE Switch

PC

PC

IP Phone IP Phone

Wireless Access

Internet

8x8 Network

The Voice of Experience8x8isaleaderinVoIPandcloudcommunicationstechnology.Withtwentyfiveyearsof

continualcommunicationsinnovation,including79USpatents,VirtualOfficeisbasedon

technologythat’sbuilttolast.

At8x8,wedevelopandownourtechnologyandournetwork,soweknowitinsideout.

OurCalifornia-basedcustomersupportteamisstaffedwithexpertssowecanresolveany

issuespromptly.

8x8iscommittedtoprovidingoutstandingserviceandsupportthatisflexibleand

responsivetobusinessneeds.Technicalsupportisavailablebytelephone,emailandchat

withdedicatedsupportpersonnel.Supportisavailable24x7x365throughourNetwork

OperationsCenter.

For more information, contact Quikteks.

Call: 973.882.4644 or visit: www.quikteks.com

Virtual Office Pro Bundle

Supercharge extensions with this bundle:

• Internet faxing

• Call recording

• Web conferencing