8D Methoud

8/17/2019 8D Methoud

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8D :: Problem Solving WorksheetTracking Number: Customer Number: Response Due Date:

8-D is a quality management tool and is a vehicle for a cross-functional team to articulate thoughts and provides scientific determination todetails of problems and provide solutions. Organizations can benefit from the 8-D approach by applying it to all areas in the company. The 8-Dprovides excellent guidelines allowing us to get to the root of a problem and ways to chec that the solution actually wors. !ather thanhealing the symptom" the illness is cured" thus" the same problem is unliely to recur.

#tep $ % & ' ( ) * + 8

Action The Planning Stage Establishing

the Team

Problem

Definition /Statement &Description

Developing

InterimContainmentAction

Identifying &

Verifyingoot Ca!se

Identifying

PermanentCorrectiveActions "PCA#

Implementing

&ValidatingPCA

Preventing

ec!rrence

ecogni$ing

Team Efforts

0

The Planning Stage:The 8-D method of problem solving is appropriate in ,causeunnown, situations and is not the right tool if concerns centersolely on decision-maing or problem prevention. 8-D isespecially useful as it results in not ust a problem-solvingprocess" but also a standard and a reporting format. Does this

problem warrantrequire an 8D/ 0f so comment why andproceed.

Is an Emergency Response Action Neee!10f needed document actions in 2ction 0tem Table3

"

Establishing the Team:4stablish a small group of people with the process productnowledge" allocated time" authority and sill in the requiredtechnical disciplines to solve the problem and implementcorrective actions.

Team 5oals6

Team Obectives6

Department 7ame #ills !esponsibility

#A

Problem De$initionrovides the starting point for solving the problem or nonconformance issue. 7eed to have 9correct: problemdescription to identify causes. 7eed to use terms that areunderstood by all.

Sketch % Photo o$ Problem

art 7umber1s36

;ustomer1s36

<ist all of the data and documents that might help you to define

the problem more exactly/

2ction lan to collect additional information6



8D :: Problem Solving Worksheetrepare rocess =low Diagram for problemuse a separate sheet if needed



8D :: Problem Solving Worksheet

#& IS IS N'T

( h o

>ho is affected by the problem/

>ho first observed the problem/

To whom was the problem reported/

>ho is not affected by the problem/

>ho did not find the problem/

( h a t

>hat type of problem is it/

>hat has the problem 1part id" lot ?s" etc3/

>hat is happening with the process @ with containment/

Do we have physical evidence of the problem/

>hat does not have the problem/

>hat could be happening but is not/

>hat could be the problem but is not/

( h

y

>hy is this a problem 1degraded performance3/

0s the process stable/

>hy is it not a problem/

( h e r e

>here was the problem observed/

>here does the problem occur/

>here could the problem be located but is not/

>here else could the problem be located but is not/

( h e n

>hen was the problem first noticed/

>hen has it been noticed since/

>hen could the problem have been noticed but was not/

) o * + u c h % + a n y Auantity of problem 1ppm3/

Bow much is the problem costing in dollars" people" @ time/

Bow many could have the problem but donCt/

Bow big could the problem be but is not/

) o * ' $ t e n

>hat is the trend 1continuous" random" cyclical3/

Bas the problem occurred previously/

>hat could the trend be but is not/

#C

Problem Description

1based on the information gathered so far" provide a concise problem description3




,

De-eloping Interim Containment ActionsTemporary actions to contain the problem and 9fix: until permanent correction is in place - document actions in 2ction 0tem Table

.A

Ienti$ying / eri$ying Root Cause

2nalyze for 9!oot ;ause: of the problem. 0dentify and verify the 4scape oint

rainstorm the possible causes of the problem

.A Cause an E$$ect Diagram

circle the most liely contributors 1a maximum of three3 from each side

.& 1 (hy Analysis

2s E >hy did this happen/





.C

Action Planased on the teamCs discussions. egin to complete the !oot ;ause 2ction lan to verify and validate the root causes and test the escapepoint. Document this on the 2ction 0tem Table

Problem

People +aterials +achine

+etho En-ironment +easurement

People +aterials +achine

+etho En-ironment +easurement

(hy i it get out!)o* is it mae!




1 Ienti$y Permanent Correcti-e Actionssolutions that address and correct the root cause. #olutions determined to be the best of all the alternatives. Document and verify theermanent ;orrective 2ction 1;23 in the 2ction 0tem Table

2

Implementing / aliating the PCA0mplement and validate to ensure that corrective action does 9what it is supposed to do.: Detect any undesirable side effects. Document thison the 2ction 0tem Table. !eturn to root cause analysis" if necessary

3

Pre-enting Recurrencedetermine what improvements in systems and processes would prevent problem from recurring. 4nsure that corrective action remains in placeand successful

3AAress Similar Systems

Process % Item (ho Responsible (hen




3& Re-ie* the $ollo*ing ocuments % systems

Document >ho !esponsible;ompletion Date

lanned 2ctual

Fanagement #ystem Fanual

Fanufacturing >or 0nstructions

0nspection >or 0nstructions

rocess =low ;harts

rocess ;ontrol lans

Design =F42

rocess =F42

5ages

2

4ngineering ;hange 2pproval

4

Congratulate 5our TeamGse all forms of employee recognition and document as necessary

Celebrate success$ul conclusion o$ the problem sol-ing e$$ort=ormally disengage the team and return to normal duties

(as this problem sol-ing e6ercise e$$ecti-e! )as it been -eri$ie *ith a $ollo*7up!

Hes7o

#ignature Title Date =indings




2ction 0tem Table

Actions Implement / eri$y Actions

2ction ? roblem;ontainment ;orrective

2ctionBow Ierified 2ction >ho !esponsible lanned 2ctual #tatus

Documents

8D Methoud