85%*

…have social media policies

55%*

…have crisis communication plans

48%*

…address social media in their plan

19%*

…require registration or training

DNK*

…how many social media accounts currently represent your organization?

54%*

…use a social media management system (smms) or some kind of monitoring application(s)to listen

1. Start listening

2. Develop a social media policy

3. SMMS is the best

4. Register and train

5. Use a community manager (no silos)

Learn to Scale…

@alaskaair

@FrontierCare

facebook.com/CheeseAndBurger www.facebook.com/Open

http://www.youtube.com/watch?v=Wza-yruzBYI

http://www.youtube.com/watch?v=o4jhHoHpFXc

Late May releaseEmail

chris@cksyme.org

for your free

copy.

Contact:chris@cksyme.org

On Twitter @cksymeOn Facebook:

CKSyme.org.BozemanWebsite:

www.cksyme.org