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Brian K. Daniels
682-936-9514 [email protected]
SKILLS SUMMARY
Platform
Mac OS Windows 98/XP/7/8/10 Android OS SUSE Linux Server 2012 iPhone
Application MS Office Suite (2016) OneNote SolarWinds DameWare Adobe Acrobat X
Request Tracker Database
Active Directory Microsoft Access eDrawer
WORK HISTORY
IT Clerk 2010 to 2016
ThyssenKrupp Airport Systems, Inc., Fort Worth, TX
Compiled help desk information for IT Knowledge Base using OneNote
Reloaded systems with company image
Changed daily server backup disks and maintained a spreadsheet of all backups
Scanned accounting documents into a database program
Troubleshot printers / computers
Provided instructional support to users via phone and in person
Created new user/computer accounts and reset passwords using Active Directory
Maintained Windows image for faster reloading of new / existing computers
Tracked tickets using Request Tracker software
Remote assistance using Remote Desktop and third party software (Solarwinds –
Dameware)
Setup new hardware, including:
o Printers
o Scanners
o Computer Desktops
o Laptops
o Tablets
o Cell Phones (Apple and Android)
Brian Daniels Resume P a g e | 2
Retail Banker 2007 to 2010
Woodforest National Bank, Fort Worth, TX
Teller transactions: deposits, withdrawals , transfers, and cashing checks
Filed and resolved disputed charges
Reviewed statements
Phone support: Balance inquiries, transaction history, help with a banking tool such as
online banking or telephone banking
Conducted improvisational marketing
Opened accounts of various types such as CDs, savings, and checking
EDUCATION
Tarrant Count College, NW Campus
Information Security Certificate 2009
AAS Information Security Technologies, May 2013
Received Outstanding Student Award in Computer Science, Spring,2013
RELEVANT EXPERIENCE
Comfortable building PCs, setting up and installing peripheral devices, and troubleshooting system errors.
Routinely read technology news and blogs to stay abreast of current technical trends.
Studying for A+ and Security + certifications.
MILITARY EXPERIENCE
United States Army 1990-1993
Worked in the Orderly Room providing general clerical work, filing, completing forms, reports, orienting new soldiers, and other services as required by the Commanding Officer during Desert
Storm.
Honorable discharge as a Specialist E4 in July of 1993.
