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Suggestions and Conclusions

In this section the conclusions are given followed by suggestions. There is no one size

that fits for all, similarly employees stressors are different and need to be handled

differently. Work stress is a major challenge for any organization today. Survival of

the fittest rule applies not only to the employees working but also to the organization

they are working in. Workers who are stressed are also more likely to be unproductive,

unhealthy, poorly motivated, and careless at work. Their organizations are less likely to

be successful in a competitive market. Stress is an integral part of any work culture but

can be taken care of. Some stress is mandatory to bring out the potential in an employee

but after certain level , when it becomes uncontrollable it causes harmful effects. Good

management and good work organization are the best forms of stress prevention. It is

necessary to know the root cause of stress before it becomes a reason of burnout and

hazards. “As it is truly said prevention is better than cure.”

The conclusions and suggestions drawn on the basis of data analysis and interpretation

are discussed as below:

1) It is found that for majority of the employees (87 percent) stress is one of the

most important , issue associated with their jobs and they agree that employee stress is

becoming a significant issue in hotel Industry. It is observed during the research study

that in hotel industry various types of activities is to be performed by the employees and

most of these activities are not planned especially in peak seasons. Different types of

Planning should be formulated and implemented such as long term, short term,

strategic, tactical ,proactive and operational . The implementation methods could be

either departmental, hierarchy wise ,parallel or phased depending on the requirement.

2) More than 77 percent of the employees were found to believe that it is not too

hard to relive from stress if training and workshops are conducted regularly. This is

also observed during the study ,most of the employees agree that as the demand of

customer is seasonal, the requirement of the employees is also seasonal, employment in

the hotel industry is also seasonal especially, for lower levels. It is observed in the hotel

Industry most of the services are not standardized. Standardization of Services as per

season is must to prevent chaos and mismanagement. Seasonal work can however be

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promoted for trainees and those who are looking for experience in a new area for some

time.

3) The demographic profile of the employees in the star category Hotels of

Uttarakhand is assumed to have significant impact on the level of stress in employees.

In the research study the effort is made to found the relationship between the levels of

stress with respect to different demographic profile of the employees. It has been found

that there is a significant association between the age of the Employees and the

existence of stress and relive of stress. It is found that the employees in the age group

of 25 to 50 years of age are having significantly high level of stress as compared to

other employees. This is due to the fact that employees at this age have more

responsibility ,most employees are married in late 20’s and 30’s they have their own

social and esteem needs. Identification of need, must be a priority. It is found that there

is a significant association between the marital status of the Employees and the

existence of stress and relive of stress. It is found that married employees are having

significantly high level of stress as compared to unmarried employees this is due to the

fact that married employees have more responsibilities and liabilities towards family.

It is also observed that married employees have more unknown fears due to uncertainty

in job nature ,more demanding employers and customers ,family pressure also causes

stress. For married employees facilities for family should be considered. Crutch service

for children, hospitals, schools ,senior citizen homes and community development are

areas where hotel industry can focus. This will help in retaining quality employees and

services. The result indicate that there is no significant association between the family

type of the Employees, Income of the Employees, managerial level, qualification and

promotion of the Employees and the level of stress.

4) It is found that there is a significant association between the work experience of

the Employees and the existence of stress and stress becoming a significant issue in the

hospitality industry. It is found employees having work experience greater than 5 to 10

years and above10 years, are having significantly is high level of stress as compared to

other employees. It is observed that most of the employees of this category are middle

level managers, they are answerable to top management and lower level staff thus

having double pressure of work. They should be given freedom of work, more decision

making powers ,stress management and leadership workshops should be organised. It is

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also found that there is a significant association between the department of the

Employees and the peak hours of stress. The Front Office employees face most stress

at all hours. Food Production and Food & Beverage Service face maximum stress

during night. Housekeeping department face maximum stress in the afternoon and other

departments (Accounts, Human resource, Security, Maintenance, and Administration)

face maximum stress before Noon. It is observed that stress is experienced by all

departments mostly, round the clock. Division of labour and delegation of authority

should be based on farsightedness and certain criteria. Employee and service ratio

equilibrium should be maintained.Few employees should not be always overburdened

with multitasks.

5) In the research study the efforts is done to analyze the effect of stress, on

Performance, Attitude and Motivation of the employees. It is examined that for

majority of the employees (47 percent) stress improves their performance. It is observed

that stress makes them multitasking and multiskilled.37 percent of employees believe

that their performance is spoiled due to stress, it is observed that personality of each

employee is different from another, some feel more nervous and conscious due to stress

though they may not be bad performers in normal conditions.26 percent employees

can’t say regarding their performance due to stress. It is observed that performance and

stress has a mix effect. Sometimes an employees can perform well even in stressful

environment due to some positive factors, and sometimes an employee may perform

badly even in favourable conditions or due to over confidence.9 percent of employees

have experienced both improved and spoiled performance during stress ,this may vary

from person to person depending on their internal state of mind and situations in life.

For improvement in overall performance, regular training and workshops should be

conducted. Cross training or acquisition of skills in more than one area should be

encouraged. It will help in having more choices. These events should be designed

keeping in mind the organization culture, working conditions and performance

appraisals of the employees working.

It is analysed that 61 percent of respondents have a positive attitude during stressful

environment .It is observed that with time and experience one get used to the working

environment and its demands. Positive attitude have lead to the concept of survival of

the fittest concept.40 percent respondents believe that stress induces a negative attitude

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in them ,leading to frustration and lack of interest in their jobs .17 percent respondents

agree that stress has both negative and positive effects on their attitude. It is observed

that even in stressful conditions the attitude can be positive if tips and incentives are

given .Moreover attitudes depend on earlier belief systems that are hard to crack or

reform. New belief system can be generated by conducting personality development and

mind management programmes in intervals. Yoga and meditation classes can help in

creating a positive attitude.

In the research study it is found that 47 percent of the employees are more motivated

under stress, it is observed that these respondents take situations as challenge and

overcome them.43percent of employees feel less motivated under stress, it is observed

that they might have some bitter experiences earlier due to which it is tough to aspire

and achieve during stressful condition.20 percent employees are not clear about stress

and it effect on their motivation level, it is observed that there are many other factors

that influence motivation under stress.8 percent respondents have a mix effect on their

motivation levels, it is observed that an employee can be demotivated due to stress but

seeing his colleagues motivated he can also be encouraged and motivated.

Motivational lectures by leaders and spiritual gurus can also help in boosting the morale

of the employees. Counselling can help in helping the employees and rectifying the root

reason of demotivation in the organization.

The respondents (Employees) selected for the research study, belongs to different age

groups, gender, marital status, managerial levels, departments, working experience, etc.

The demographic profile of these employees is assumed to have significant impact on

the level of performance, attitude and motivation in employees. .It is found that there is

no significant association of age, marital status, income, work experience, level of

employees, qualification and work experience, with performance, attitude and

motivation in employees under stressful conditions.

6) It is found that there is a significant association of family types with

performance, attitude and motivation level of employees under stressful conditions.

Performance increases, attitude is more positive and more motivation is found in Joint

family employees compared to Nuclear family type. It is observed that Joint family

employees get more emotional support, from family members especially if elders are

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staying with them. There is less future insecurity in Joint family employees. Basic

Facilities, such as food , shelter, security, hygiene, must be provided to employees far

away from home.

7) In the research study the efforts is done to analyse the reasons of stress in the

employees working in the star category hotels of Uttrakhand. The thirty six reasons of

stress are identified and included in the questionnaire. The results indicate that the

communalities of all the variables are significant. The results indicate that the females

are having significantly higher level of stress which comes due to the status and pay. It

is observed during the study that females are occupying significantly lower positions in

the star hotels such as in front Office, Customer Care, Housekeeping etc. They are

getting less salary as compared to males in the hotels due to this reason they are

suffering from stress more than the males. Gender based biases should be avoided.

Females should have equal status and salary as their male colleagues. harassment of any

kind must be noticed and action should be taken against it. Tourism is a service

industry with a strong female presence. That is all the more reason why gender

sensitisation and ensuring equal rights to the women and men are important concerns of

the Ministry. The Ministry of Tourism is committed to the Articles 15, 16 & 39 of the

Constitution of India that prohibit discrimination of any form against women and to

provide for equal opportunity and equal pay for equal work, irrespective of sex.

8) It is found that the nuclear family type employees are having significantly

higher level of stress which come due to the status and pay and work design. It is

observed during the study that nuclear family type employees are facing more emotional

and future insecurities. Salary standards and incentives should be implemented as per

eligibility, work experience and competencies of the employees. Each employee should

be informed through different means regarding their future growth and place in the

organization. This can be done through specific Human Resource personnel or through

an expert counselling. ".It is also found that the employees are having significantly

higher level of stress which comes due to the environmental factors. It is observed

during the study that Uttarakhand is a sensitive zone for environmental calamities

such as flood and earthquakes . These factors are also reasons of stress for employees

of age group above 50 years , most employees of are at significantly higher positions,

they are answerable in the case of any environmental disaster . It is observed during

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the study that employees of 1-2 years work experience group are more vulnerable to

environmental causes of stress. Employees should be given Disaster management

training along with mock demos. High security should also be focussed , as Uttarakhand

is a peaceful area and anti social elements such as terrorists can take shelter in these

hotels to disturb the common lives. Every employer should provide adequate health and

safety training, and it is clear that members of staff should receive sufficient training to

undertake the core functions of their jobs. Staff need to be competent and feel

comfortable doing their jobs. They should provide training to equip staff (either in-

house or externally) with the skill they need.

9) It is found that the employees having income above 5 lakhs are having

significantly higher level of stress which comes due to the Organization culture factors.

These factors include Poor Management, Unsatisfactory Working Conditions, Lack of

Support from Colleagues and Supervisors, Lack of Freedom to Work It is observed

during the study that employees of income group above 5 lakhs are mostly senior level

managers and are responsible for strategic planning and control. They are responsible

for the organization culture and its impact on the overall organization input, processes

and outputs. Organisational culture is key in determining how successful the

organisation will be in managing work-related stress. Organisational culture is often

very strong, rooted in history, and difficult to change. For a healthy organisational

culture communication, support, and mutual respect norm should be made. An

organisation has a positive culture when, work-related stress and health issues are

treated seriously and the organisation responds positively to any concerns there is good,

open, communication between employees and between employees and management,

staff are consulted and, where possible, able to participate in decisions that may affect

them staff are supported emotionally and practically, problems can be recognised and

solved promptly. Organization culture must be motivating and energetic. Supportive

mangers and far sighted top level managers can help in building and retaining the

corporate culture. Do’s and don’ts should be made clear to freshers initially .Freedom of

work and participation of employees in major decisions should be promoted. There can

be same level of stress in all qualification groups and married and unmarried employees.

It is observed during the study that stress is a personal perspective of the employee and

marital status is not the only excuse can be accepted for all the types of stress. It is

observed that more than qualifications it is the skills that matters for performance and

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stress in hotel Industry. Some of positions require formal accreditations, but most of the

skills are learnt on job. The hotel industry provides career growth irrespective of

qualifications. For example an accountant can be promoted to a manager after certain

years of experience. It is also found that the causes of stress are same among

different levels of employees.

10) In the research study the efforts is done to analyze the symptoms or effects of

stress in the employees working in the star category hotels of Uttrakhand. The forty five

symptoms of stress are identified and included in the questionnaire. The forty five

variables can be clubbed into six factors. These six factors are named as Physical,

Emotional, Mental, Relational, Spiritual and Behavioural. Complexity of work in Hotel

Industry leads to Stress in employees, which is manifested in the forms of different

Symptoms. In the research study the effort is done to analyze and understand the

various symptoms emerging due to stress. The employees of Hotel industry were asked

to rate the intensity of various physical symptoms they were suffering from. It is found

that common physical symptoms due to stress is fatigue, followed by, sleeplessness,

appetite changes .It is observed that hotel jobs are highly demanding round the clock

due to which there is fatigue, shift duties are not permanent therefore sleeping hours

fluctuate and there is no fix meal time for the employees as it depends on their work

shifts. Work overload should be noticed when an individual is allocated a great deal of

work, but has insufficient resources to cope with it. "When allocating work to

employees, employers should ensure that the demands of the job do not exceed the

employees ability to carry out the work without risk to themselves or others. Employers

should review their employees capabilities to carry out their work as necessary

Meditation, and relaxation chambers should be made so that tired employees especially

those who have to stand most of the time can take a short break and relax themselves.

Light Music and Eco friendly ambience should be introduced. Spa and massage

facilities should also be for the employees at reasonable discounts. Shift duties should

be planned and systematic.

It is found that Irritability , is the most common emotional symptom followed by

Changes in Mood and anxiety. It is observed that handling many customers one time,

round the clock duty and demanding environment causes irritability which leads to

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mood swings and anxiety. Work load need to be equally distributed, basic facilities,

infrastructure should be upgraded as per latest technology and facilities.

Indecisiveness was the major mental Symptom followed by forgetfulness and Lacking

humour .It is observed that there are no fix code of conduct in few areas, as the guests

personalities may vary at times decision making become tricky in odd hours, since there

are so many chores to do, one may forget another work or demand at hand. Due to busy

schedule one may find it difficult to have time for friends and lacking humour become

natural. Employees should be taken for picnics and trips for a change in their

monotonous routine lives. Weekend parties, Birthday celebrations can help in boosting

morale of the employees.

Irritation is a major relational symptoms found in Hotel employees followed by

Aggression, and loneliness .It is observed that due to multitasking environment the ratio

of employees and tasks vary, at times there is communication barrier which might

causes irritation and misunderstanding. After certain limit an employee might get

aggressive and feel there is no one to help or understand him or her as a result state of

loneliness arises. Inter departmental meetings, in house quiz , games, annual functions

should be conducted, this will help in reducing communication barriers and also help in

knowing who is who in the organization. This will also help in building social skills

among the employees; misunderstanding and loneliness can be avoided.

Among the Spiritual symptoms of stress Doubtful symptom is common followed by

loss of Direction and Inability to forgive, it is observed that doubtfulness and loss of

direction occurs due to communication gap and lack of basic facilities. What to do and

what not to do cause major bottlenecks in the hotel operations. Most of the workplace

conflicts are due to inability to forgive. It is human tendency to carry past baggage and

remember the hurt of past which results in future reactions Spiritual quotient of the

employees can be enhanced .Spiritual gurus can be invited to teach corporate ethics,

life concepts, Karma Yoga.

Among Behavioural Symptoms of stress avoiding risk symptom is most common

followed by Substance abuse and restlessness. It is observed that mostly employees are

not risk taking as there may be fear of the unknown or a bitter Past experience could be

a reason. Substance abuse such as smoking taking alcohol become an easy expression

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of internal stress ,restlessness is popular due to many tasks at hand and meeting

performance standard at time. Work stress can be effectively managed by applying a

risk management approach as is successfully done with other major problems.

Among all the categories related to symptoms of Stress the most observed symptoms

belong to Emotional Symptoms followed by relational and physical symptoms. It is

observed that emotional disturbances create bitter relations and as a result body is

affected. Bullying and Harassment should be avoided and checked. A healthy body

reflects a healthy mind . Medical leave, free medical facilities, should be provided.

Sickness absence, staff turnover, performance levels, accidents and mistakes should be

regularly monitored. Standard Operating Procedures should not only be made for

different departments but also implemented in the specific area of operations. New

policies should be framed and implemented.

11) The demographic factors such as Gender, Marital status, Family type, Age,

Qualification, Work experience etc may have significant impact on the level of stress in

the employees. Female and male employees have same symptoms of stress cannot be

accepted. It is found that females are having physical symptoms due to stress and

males are suffering with emotional and behavioural symptoms. It is observed that

females are more delicate than males and find physical work stressful moreover

females also face domestic stress especially if they are married or have no basic

facilities. Females also face high social and role pressures. whereas males are less

emotionally intelligent which leads to emotional and behavioural symptoms of stress.

The Conduct Rules of the Government have a provision to prevent gender bias in order

to safeguard the right and legal entitlements of women. The National Commission for

Women was set up by the Government in 1992.An award for the Lady Chef of the year

is a part of the National Tourism Awards. The Ministry has a Grievances Cell for

women to address problems and grievances faced by them. It is also found that

employees belonging to Joint families are having more emotional, spiritual and

behavioural symptoms due to stress. It is observed that Joint family employees are more

emotionally attached ,have more spiritual intelligence and are more efficient in

behaviour, this can be due to family support and security, but once they are away from

their family they miss the emotional, and spiritual support which affects their behaviour.

Facilities for family should be provided. Employees of age group between 25 to 50

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years of age are suffering more from relational symptoms. It is observed that employees

between 25 -50 years of age are mostly in middle level, their interaction is most with

employees of different levels and customers that may cause complications in handling

relations. It is also observed that lack of patience and tolerance is common due to

stressful life style Relation development programmes should be developed and

conducted. Yoga and meditation can help in maintaining balance.

It is found that Lower level employees are having more Emotional symptoms due to

stress whereas ,middle level are suffering from spiritual symptoms, and top level

employees suffer behavioural stress symptoms. It is observed that Lower level

employees are mostly fresher’s and newcomers or less skilled are more emotional

,middle level employees are a bridge between top and middle level, they are more busy

with manipulations and multitasks due to which they find it difficult to nurture

themselves spiritually. Top level employees have more behavioural effects as they are

busier in strategic planning and control. Spiritual workshops ,transformation

programmes should be conducted occasionally.

12) Different income groups employees have same symptoms of stress cannot be

accepted. It is found that employees belonging to below 1 lakhs income groups are

suffering emotionally, employees between 1 to 2 lakhs are suffering more from

spiritual symptoms . It is observed that low paid employees are mostly freshers and

have high pressure of operational tasks . Employees having income between 1 to 2

lakhs are more involved in fulfilling their basic needs. Employee Counselling

Cell/Employee Assistance Programs with a counsellor in sorting out work/life conflicts

amongst employees. Also they can get sound advises from a counsellor that can help

them sort out their day to day issues.

It is examined and found that employees belonging to work experience between 6

months to 1 year are suffering from physical symptoms, employees above 10 years

experience are suffering from emotional stress symptoms, employees with 1 to 2 years

experience are suffering from mental stress, employees having 5 to 10 years experience

suffering from relational stress and those having 2 to 5 years experience are found to be

suffering from spiritual stress symptoms .It is observed that 6 months to 1 year of work

experience are mostly newcomers and fresher ,they are more involved in daily

operations that causes physical stress. Employees having 1 to 2 years of experience

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are in middle level they are more involved in day to day planning and tasks which might

cause mental strain.Employees of 2 to 5 years experience are most busy and lack

spiritual stability, employees having above 10 years of experience are mostly top level

managers , they are mostly seniors keeping in mind the code of conduct they might not

be informal with the employees as a result they suffer from emotional symptoms of

stress. Spiritual and emotion management programmes should be conducted. Exercises

can also help in relieving stress. Adding gyms and other leisure activity areas or just

organizing stress management seminars can also contribute to the overall reduction of

stress levels experienced by employees.

13) It is found that High School pass employees are suffering from emotional

stress symptoms ,it is observed that high school pass out are mostly lower level

employees, in comparison with other most of them are not emotionally stable. Allotting

a relaxation time for them in daily schedule, and indulging in activities such as

gardening, sightseeing can help in diversion of mind. Scholarship and higher Education

facilities can be provided to deserving candidates.

14) There are different remedies followed by the employees on individual basis to

manage stress in their lives. It is analysed that talking to someone close is the most

popular remedy for stress management followed by TV Programs, Holidays and

Alcohol .It is observed that talking to someone close can help in understanding of the

situation and relive an individual. TV Programs and holidays help in diverting mind

temporarily. Alcohol also helps in get in diversion of stressed mind.

15) The demographic factors such as Gender, Marital status, Family type, Age,

Qualification, Work experience etc may have significant impact on the level of stress in

the employees and remedies followed. The results indicate that smoking and alcohol is

more common in Joint families. It is observed that family pressure is more in Joint

families especially if there is one earning member and there are high expectations from

the employee. Simple food habits, Deep breathing, yoga, exercises can help in reducing

alcohol and stress level.

It is also found that males are more inclined towards smoking , alcohol and medicines

than females, whereas females focus more on Yoga Classes, Exercise and Hill station.

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It is observed that females are more health cautious than males , social fear could be one

of the reasons.

It is analysed that smoking is more common in above 50 years employees, alcohol and

taking medicines for stress is more common in employees having age between 25 to 50

years, yoga classes is more popular among employees below 25 years of age, sports and

going to a hill station is more preferred by above 50 years of age employees. Smoking is

most common in employees having income between 1 to 2 lakhs. Employees having 5

to 10 years of experience prefer smoking ,those having above 10 years of experience

prefer sports and alcohol, yoga classes are preferred by employees with work

experience between 1 to 2 years .Alcohol is preferred by High School passed

employees, yoga classes and going to hill station is preferred by Diploma holders. It is

observed that high school pass out are less paid alcohol is affordable whereas diploma

holders are more professional and better paid.

Suggestion boxes should be promoted. Best suggestion can be rewarded. Control

measures should be taken, so that the gap between the actual output and expected output

can be traced and rectified. The owners and managers of the hotel should ponder over

the suggestions given by the employees in the study .

Few suggestions to be implemented by the organization ,given by the employees are

also enlisted .

16) It is found that training of employees is most favourable method for effective

stress management followed by salary Increments and workshops for the employees.

Nuclear and joint family employees prefer same methods for stress management cannot

be accepted. Males favour facilities for family whereas females prefer salary

increments. From the study it is analysed that below 25 years of age employees prefer

holiday packages, new policies are preferred by employees belonging to the age group

25 to 50 years, salary increments and promotions are preferred by employees below 25

years of age and facilities for family is preferred by above 50 years employees.

New policies are favoured by employees between 2 to 5 lakhs , promotions are

preferred by employees having salary below 1 lakhs and facilities for family is preferred

by employees having income between 2 to 5 lakhs and above 5 lakhs.

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New policies, salary increments are preferred by employees having 6 months to 1 year

of experience ,promotions are favoured by employees having 1 to 2 years of experience

and employees above 10 years of experience favour facilities for family. Diploma

holders prefer workshops and new policies, Salary Increments are preferred by

Intermediate passed Promotions and facilities for family is preferred by High School

pass out. Timely salary payments, revision of policies, promotions, facilities for family

can help in managing stress to a considerable extent ,thereby retaining and maintaining

quality of employees at all levels in the star category hotels of Uttarakhand. Different

levels of employees do not have same suggestions for methods to be followed by the

organisation . The results indicate that top level employees focus more on facilities for

family ,whereas lower level focus on salary Increments and promotions . It has been

observed that lower level employees are paid less and asked to do more work. Most Top

level managers were found to be out of the city and Uttarakhand.. Due to transfer and

temporary residence they are away from their families.

Stress management is possible with a 360 degree perspective basis of Interviews with

the employees it is found that few Hotels celebrate Employee Birthdays and also give

monthly and yearly awards to deserving employees. Demands on the individual are the

main cause of work-related stress. Work overload and under load can be the problem

.Physical environment including noise, vibration, temperature, ventilation, humidity,

lighting and hygiene and Psychosocial environment that is ,any incident in which an

employee is abused, threatened or assaulted by a member of the public in circumstances

arising out of the course of his or her employment" should be taken care of . Even when

the work has not been completed to the standard required, organization should attempt

to provide constructive, supportive advice. Team work should be promoted. There are

also many areas of crossover between the hotel industry and other closely related fields.

A number of jobs are available in the hotel industry and this means that people with all

sorts of backgrounds and talents can find a place. Not everyone is interested in the

stress associated with top paying jobs, though many prefer to enter the industry for its

lifestyle benefits and for the simple reason that they enjoy hotel work. Usually the

higher the star rating the higher the salary. As is typical of most industry pay structures,

there is an ever-increasing salary gap between entry-level and upper management

positions. The advantages of easy career portability between towns and states can

become very apparent when family circumstances necessitate a move. Someone with

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hospitality experience should be able to find a place relatively easily. Hospitality

education should be broader based, teachers and educationists should be given training

and refreshers work as per latest technology and requirements.

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Bibiliography

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forgive- its-harmful-to-your-health/

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emotivation.pdf

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stress relief.mht

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http:/www.ibef.org.

http://www.nimh.nih.gov/ -- National Institute of Mental Health

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AABT)

http://www.psych.org/ -- The American Psychiatric Association (888-357-7924)

http://www.psychologicalscience.org/ -- The American Psychological Society.

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http://www.apna.org/ -- The American Psychiatric Nurses Association

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http://www.mentalhealth.com/ -- Encyclopedia of mental health information

http://www.tm.org/ -- Transcendental Meditation (888-532-7686)

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Reports Census of India, Ministry of Finance India

Central Statistical Organisation

India Tourism Statistics

Ministry of Tourism ACNielsen ORG-MARG

Ministry of Tourism, Government of India, Annual Report 2009-2010

Monthly Review of Uttaranchal Economy

Uttarakhand state annual report 2009-2010

Yearly Progress Report,Uttarakhand Tourism Development Board,2007-2008

Yearly Report of Garwhal Mandal Vikas Nigam

State/UT ,Tourism department Magazines Business World

Eternal Solutions

Good Housekeeping

Hospitality Biz

HR Today

ndia Today

Life Positive

Osho Dhara

sho World

Outlook India

Reader’s Digest Newspapers

Amar Ujalla

Dainik Jagran

The Economic Times

The Times of India

The Hindustan Times

*****

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Annexure

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Annexure 1: List of Star Category Hotels in Uttarakhand.

S.No Hotel name City Category Region

1 Arif Castles Nainital 3 Kumaoun

2 Vikram Vintage Inn Nainital 3 Kumaoun

3 Manu Maharani Nainital 3 Kumaoun

4 Naini Retreat Nainital 3 Kumaoun

5 Shervani Hilltop Inn Nainital 3 Kumaoun

6 Alka Nainital 3 Kumaoun

7 Country Inn Bhimtal 3 Kumaoun

8 Radisson Blu Rudrapur 5 Kumaoun

9 Le castles Rudrapur 3 Kumaoun

10 Ginger Rudrapur 3 Kumaoun

11 Rudra Continental Rudrapur 3 Kumaoun

12 Corbett Hideaway Corbett 3 Kumaoun

13 Riverview Corbett 3 Kumaoun

14 Country Inn Corbett 3 Kumaoun

15 Wood Castle Corbett 3 Kumaoun

16 Tarangi Corbett 3 Kumaoun

17 Tarika Corbett 3 Kumaoun

18 Manu Maharani Corbett 3 Kumaoun

19 Infinity Resort Corbett 3 Kumaoun

20 Club Mahindra Corbett 3 Kumaoun

21 Great Value Dehradun 3 Garhwal

22 Madhuban Dehradun 4 Garhwal

23 Competent palace Dehradun 3 Garhwal

24 Spice Dehradun 3 Garhwal

25 Ajanta Dehradun 2 Garhwal

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26 Pacific Dehradun 4 Garhwal

27 JP Manor Mussorie 5 Garhwal

28 Park Plaza Mussorie 3 Garhwal

29 Royal Orchid Mussorie 4 Garhwal

30 Fortune Mussorie 3 Garhwal

31 Country Inn Mussorie 3 Garhwal

32 Grand Basant Hardwar 3 Garhwal

33 Godwin Hardwar 4 Garhwal

34 Country Inn Hardwar 4 Garhwal

35 Ginger Hardwar 3 Garhwal

36 Lakshya Hardwar 3 Garhwal

37 Park Grand Hardwar 3 Garhwal

38 Gardenier Hardwar 3 Garhwal

39 Hyphen Hardwar 3 Garhwal

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Stress Management in Star Category Hotels of Uttarakhand.

Annexure 2: Questionnaire

Covering Letter Dear Respondent, This questionnaire is designed for completion of my research work on “Stress Management in Star Category Hotels in Uttarakhand”. Your cooperation in this regard will help us to know the cause and effects w.r.t Job Stress. The identity and information received will be kept confidential. You are requested to feel free to give your answers. Your co-operation will mean quality. Thank you With Regards, Research Scholar.

QUESTIONAIRE

Fill in the data and click (√)on the appropriate option. (i) Name:............................................................. (ii) Age Group: (a)Below 25 Yrs (b)Between 25-50Yrs (c)Above 50 Yrs (iii) Gender: (i) Male (ii) Female (iv) Designation :…………………………Department:………………………… (v) Marital Status (i) Married.... (ii)Unmarried (vi) Family: (i) Joint .....(ii)Nuclear (vii) Income (i)Below 1lakh(ii) Between 1-2 lakhs (iii) Between 2-5 lakhs (iv) Above 5 lakhs (viii) Total Work Experience (i)Between 6mths-1 yr (ii)Between 1-2Yrs (iii) Between2-

5Yrs(iv)Between 5-10 Yrs...(v) Above 10 Yrs. (ix) Level of Employees

(x) Top (ii)Middle Level (iii)Lower Level

(xi) Qualification(s) for present job:……………….…… Please tick √ on the appropriate option(s).

Q.1(a) Is employee stress, a topic of concern?

□To great extent □To some extent □Not at all. (b) Employee stress is becoming a significant issue in hospitality Industry □Yes □ No

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Stress Management in Star Category Hotels of Uttarakhand.

(c) Stress is experienced: □Very Often □ Sometimes □Rarely □Never (d) The peak hours of stress during the day are: □Before Noon □After Noon □Evening □ Night □All of these (e)Is it hard to relieve from stress? □Yes □ No □Sometimes □Always Q 2 Has stress affected the following attributes. Tick under right options.

(a) Under Stress Your Attitude is more □ Positive □ Negative □Can’t Say □ Both (b) Under Stress ,your Achievement □ Increases □Decreases □Can’t Say □ Both (c) During Stress you are □Absent from work □Present in Job □Can’t Say □ Both (d) Stress □Improves your performance □Spoils your performance □Can’t Say □ Both

(e) During stress □You are more motivated □Less motivated □Can’t Say □ Both (f) Stress has affected your personal relations □ Positively □ Negatively □Can’t Say

□ Both

(g) Stress has affected your work place relations □ Positively □ Negatively □Can’t Say □ Both

(h) (h)During stress you become □More Productive □Less productive □Can’t Say □ Both

(i) (i)As a result of stress your personality has become □More Developed □Less Developed □Can’t Say □ Both

(j) (j)Stress has affected your learning □ Positively □ Negatively □Can’t Say □ Both

(k) (k)Stress has change your perception □ Positively □ Negatively □Can’t Say □ Both

Q3. Rate the following reasons of reasons of stress ( tick in the most appropriate column)

Reasons of stress Highly Disagree

Disagree Can’t say

Agree Strongly Agree

Poor Management,

Unsatisfactory Working Conditions,

Lack of Support From Colleagues And Supervisors.

Lack of Freedom To Work

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Stress Management in Star Category Hotels of Uttarakhand.

Strict or Inflexible Working Hours

Long and Unsocial Working Hours

Unpredictable, Working Hours

Badly Designed Shift Systems

Poor Communication,

Poor Leadership,

Unclear Role

Too Much Or Too Little To Do

Handling Different Customers At One Time.

Indian Guests

International Guests

Lack Of Clarity About Organizational Objectives, Structures And Strategies

Poor Relationships With Colleagues,

Inconsiderate Or Unsupportive Supervision

Bullying/Harassment

Violence,

Isolated Or Solitary Work

Lack Of Participation In Decision-Making

Lack Of Control Over Work Processes

Lack Of Control Over The Work-Environment.

Uncertainty Of Future Prospects

Job Insecurity,

Lack Of Promotional Opportunities

Work Of 'Low Social Value',

Low Salary

Unclear or Unfair Performance Evaluation Systems

Being Over- Or Under-Skilled For A Job

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Stress Management in Star Category Hotels of Uttarakhand.

Marital Status

Distance From Family

Lack Of Holiday Schemes

Fear Of Terrorism

Natural Calamities

Q4 Rate the following symptoms of reasons of stress ( tick in the most appropriate column)

Symptoms of stress

Highly Disagree Disagree Can’t say Agree Strongly Agree

Appetite Changes

Headaches

Fatigue

Sleeplessness

Indigestion

Cold

Weight Change

Teeth Grinding

Bad Temper

Anxiety

Nightmares

Irritability

Depression

Frustration

Over Sensitivity

Changes in mood

Lacking Humour

Dull Senses

Lethargy

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Stress Management in Star Category Hotels of Uttarakhand.

Boredom

Indecisiveness

Forgetfulness

Stuck in past

Isolation

Defensive

Intolerance

Disliking

Loneliness

Irritation

Lower attraction

Aggression

Abuse

A feeling of emptiness

Laziness

Inability to forgive

Doubtful

Loss of direction

Negative outlook

Substance abuse

Nail Biting

Slumped posture

Restlessness

Avoiding risk

Suicidal tendency

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Stress Management in Star Category Hotels of Uttarakhand.

Q5 Do you think you should quit the job due to stress?

□Very Often □ Sometimes □Rarely □Never

Q6. Rate the following remedies followed by you to handle stress effectively ( tick in the most appropriate column)

Remedies followed Highly Disagree

Disagree Can’t say

Agree Strongly Agree

Smoking

Alcohol

Sleep

Drugs

Medicine

Holiday

Yoga Classes

Exercise

Sports

TV Programs

Talking to a person close to you

Hill station

Q7. Rate the following methods you like to implement for reducing stress in your organisation ( tick in the most appropriate column)

Methods to be implemented

Highly Disagree

Disagree Can’t say

Agree Strongly Agree

Training of employees

Workshops

Holiday package

New policies

Salary Increments

Promotions

Facilities, for, family

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