Bravo Associate Recognition Congratulations: Karen Brown From: Scott E Barber On This Day: 11/17/2014 Continuous Improvement Karen, Great job improving your call efficiencies this month. You have lowered overall AHT by 300 seconds from mid-summer and your ACW has also improved greatly. Remember to keep a balance between efficiency and quality. You have hit the target quite well in the call efficiency metrics. Thank You!

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Bravo Associate Recognition

Congratulations:Karen Brown

From:Scott E Barber

On This Day:11/17/2014

Continuous ImprovementKaren, Great job improving your call efficiencies this month. You have lowered overall AHT by 300 seconds from mid-summer and your ACW has also improved greatly. Remember to keep a balance between efficiency and quality. You have hit the target quite well in the call efficiency metrics. Thank You!