12
MEDICAL POLICY – 7.01.550 Knee Arthroplasty in Adults Effective Date: April 1, 2020 Last Revised: June 1, 2020 Replaces: N/A RELATED MEDICAL POLICIES: 7.01.15 Meniscal Allograft and Other Meniscal Implants 7.01.144 Patient-Specific Cutting Guides for Joint Arthroplasty 7.01.549 Knee Arthroscopy in Adults Select a hyperlink below to be directed to that section. POLICY CRITERIA | DOCUMENTATION REQUIREMENTS | CODING RELATED INFORMATION | EVIDENCE REVIEW | REFERENCES | HISTORY Clicking this icon returns you to the hyperlinks menu above. Introduction Knee arthroplasty is the medical term for a total knee replacement. A surgeon removes the damaged part of the joint. The surfaces are shaped to hold a replacement joint that is either metal or plastic. The artificial joint is attached to the thigh bone, shin bone, and knee cap. For the right patient, a knee replacement reduces pain and improves quality of life. People who may qualify for this surgery are those who have severe pain from “wear-and-tear” arthritis (osteoarthritis) of the knee, who are not able to perform their normal daily activities, and who tried nonsurgical treatments. Replacement joints have a limited life. Factors such as a person’s age, severity of knee disease, obesity, and the type of replacement affect how long an artificial joint will last. Knee arthroplasty must be pre-approved by the health plan. This policy outlines the information needed for health plan review. Note: The Introduction section is for your general knowledge and is not to be taken as policy coverage criteria. The rest of the policy uses specific words and concepts familiar to medical professionals. It is intended for providers. A provider can be a person, such as a doctor, nurse, psychologist, or dentist. A provider also can be a place where medical care is given, like a hospital, clinic, or lab. This policy informs them about when a service may be covered. Policy Coverage Criteria

7.01.550 Knee Arthroplasty in AdultsUnicompartmental knee replacements are an option for a small percentage of patients with osteoarthritis of the knee. In a this type of surgery,

  • Upload
    others

  • View
    4

  • Download
    0

Embed Size (px)

Citation preview

  • MEDICAL POLICY – 7.01.550

    Knee Arthroplasty in Adults

    Effective Date: April 1, 2020

    Last Revised: June 1, 2020

    Replaces: N/A

    RELATED MEDICAL POLICIES:

    7.01.15 Meniscal Allograft and Other Meniscal Implants

    7.01.144 Patient-Specific Cutting Guides for Joint Arthroplasty

    7.01.549 Knee Arthroscopy in Adults

    Select a hyperlink below to be directed to that section.

    POLICY CRITERIA | DOCUMENTATION REQUIREMENTS | CODING

    RELATED INFORMATION | EVIDENCE REVIEW | REFERENCES | HISTORY

    ∞ Clicking this icon returns you to the hyperlinks menu above.

    Introduction

    Knee arthroplasty is the medical term for a total knee replacement. A surgeon removes the

    damaged part of the joint. The surfaces are shaped to hold a replacement joint that is either

    metal or plastic. The artificial joint is attached to the thigh bone, shin bone, and knee cap. For

    the right patient, a knee replacement reduces pain and improves quality of life. People who may

    qualify for this surgery are those who have severe pain from “wear-and-tear” arthritis

    (osteoarthritis) of the knee, who are not able to perform their normal daily activities, and who

    tried nonsurgical treatments. Replacement joints have a limited life. Factors such as a person’s

    age, severity of knee disease, obesity, and the type of replacement affect how long an artificial

    joint will last. Knee arthroplasty must be pre-approved by the health plan. This policy outlines

    the information needed for health plan review.

    Note: The Introduction section is for your general knowledge and is not to be taken as policy coverage criteria. The

    rest of the policy uses specific words and concepts familiar to medical professionals. It is intended for

    providers. A provider can be a person, such as a doctor, nurse, psychologist, or dentist. A provider also can

    be a place where medical care is given, like a hospital, clinic, or lab. This policy informs them about when a

    service may be covered.

    Policy Coverage Criteria

    https://www.lifewisewa.com/medicalpolicies/7.01.15.pdfhttps://www.lifewisewa.com/medicalpolicies/7.01.15.pdfhttps://www.lifewisewa.com/medicalpolicies/7.01.144.pdfhttps://www.lifewisewa.com/medicalpolicies/7.01.144.pdfhttps://www.lifewisewa.com/medicalpolicies/7.01.549.pdf

  • Page | 2 of 10 ∞

    Note: This policy only applies to those aged 18 and over. This policy does not apply to

    patellofemoral knee arthroplasty

    Indication Medical Necessity Osteoarthritis or

    degenerative joint disease

    Total knee and unicompartmental arthroplasty may be

    considered medically necessary for degenerative joint disease

    when ALL of the following are met:

    • Treatment is needed because of one or more of the following:

    o Disabling pain for at least 3 months duration

    o Functional disability which interferes with the ability to carry

    out activities of daily living

    AND

    • Radiographic or imaging evidence of severe osteoarthritis in

    the 12 months prior to surgery evidenced by either:

    o Moderate multiple or large osteophytes, definite or marked

    narrowing of joint space, some or severe sclerosis and

    possible or definite deformity of bone contour (Kellgren-

    Lawrence grade of 3 or 4)

    OR

    o Exposed subchondral bone (full thickness cartilage loss with

    underlying bone reactive changes)

    AND

    • Documentation of three months of failed non-operative,

    conservative management for Kellgren-Lawrence grade 3

    findings as demonstrated by a trial of one or more of the

    following medications:

    o Non-steroidal anti-inflammatory drugs (oral or topical)

    o Acetaminophen

    o Intra-articular injection of corticosteroids as appropriate

    AND

    • A trial of one or more of the following physical measures:

    o Physical therapy

    o Flexibility and muscle strengthening exercises

    o Reasonable restriction of activities

    OR

    • For Kellgren-Lawrence grade 4 findings, a trial of one or more

    of the following medications:

    o Non-steroidal anti-inflammatory drugs (oral or topical)

  • Page | 3 of 10 ∞

    Indication Medical Necessity o Acetaminophen

    o Intra-articular injection of corticosteroids as appropriate

    Replacement/revision of

    previous arthroplasty

    Knee arthroplasty may be considered medically necessary for a

    replacement/revision of a previous arthroplasty as indicated

    by one or more of the following:

    • Disabling pain

    • Functional disability

    • Progressive and substantial bone loss

    • Fracture or dislocation of patella

    • Aseptic component instability or loosening

    • Infection

    • Periprosthetic fracture

    Other Conditions Knee arthroplasty may be considered medically necessary for

    the following diagnoses:

    • Distal femur fracture repair in a patient with osteoporosis

    • Failure of a previous proximal tibial or distal femoral osteotomy

    • Hemophilic arthroplasty

    • Limb salvage for malignancy

    • Posttraumatic knee joint destruction

    Documentation Requirements The patient’s medical records submitted for review for all conditions should document that

    medical necessity criteria are met. The record should include the following:

    • For osteoarthritis or degenerative joint disease with ALL of the following:

    o Needs treatment because of disabling pain and/or limited knee function interfering with

    activities of daily living (ADLs)

    AND

    o Imaging evidence of severe osteoarthritis by either: large osteophytes (bone spurs), severe

    narrowing of joint space, severe sclerosis (thickening, hardening, increase in density), and

    definite deformity of bone contours. Radiologic or imaging must be done in the 12 months

    prior to planned surgery

    AND

    o History of unsuccessful conservative/medical management such as anti-inflammatory

    medication, analgesics, physical therapy, flexibility and muscle strengthening exercises, or

    reasonable restriction of activities

    • For replacement/revision of previous arthroplasty with evidence of one of the following:

  • Page | 4 of 10 ∞

    Documentation Requirements o Disabling pain

    o Limited knee function

    o Progressive and substantial bone loss

    o Patella (kneecap) fracture or dislocation

    o Aseptic component instability (a non-infectious loosening of the bond between the bone

    and the implant)

    o Infection

    o Periprosthetic fracture (fracture around the knee implant)

    • For other significant conditions, detailed clinical documentation supporting the diagnoses of

    one of the following:

    o Repair of distal femur fracture (fracture of the femur just above the knee joint) in a patient

    with osteoporosis

    o Failure of a previous proximal tibial or distal femoral osteotomy (cutting or removal of

    bone related to a break in the shinbone just below the knee or the femur just above the

    knee)

    o Hemophilic arthroplasty (knee replacement for a person with hemophilia)

    o Limb salvage for malignancy

    o Posttraumatic knee joint destruction

    Coding

    Code Description

    CPT 27446 Arthroplasty, knee condyle and plateau; medial OR lateral compartment

    (unicompartmental or partial knee replacement)

    27447 Arthroplasty, knee, condyle and plateau; medial AND lateral compartments with or

    without patella resurfacing (total knee arthroplasty)

    27486 Revision of total knee arthroplasty, with or without allograft; 1 component

    27487 Revision of total knee arthroplasty, with or without allograft; femoral and entire tibial

    component

    Note: CPT codes, descriptions and materials are copyrighted by the American Medical Association (AMA). HCPCS

    codes, descriptions and materials are copyrighted by Centers for Medicare Services (CMS).

  • Page | 5 of 10 ∞

    Related Information

    KOOS Knee Survey

    It is widely agreed that good outcome measures are needed to be able to tell the difference

    between treatments that are effective from those that are not. In order to do this, there must be

    some standardized, patient-centered measures that can be administered at a low cost. A

    questionnaire (the Knee Injury and Osteoarthritis Outcome Scores, or KOOS) was developed to

    evaluate short- and long-term patient-relevant outcomes after knee injury. This questionnaire

    was based on the WOMAC (Western Ontario and McMaster Universities) Osteoarthritis Index, a

    literature review, an expert panel, and a pilot study. The KOOS is a tool that can be used in the

    provider’s office. It is self-administered and looks at five outcomes: pain, symptoms, activities of

    daily living, sport and recreation function, and knee-related quality of life.7 It has been shown to

    be a useful tool in assessing a patient’s pain and functional disability.

    Kellgren-Lawrence Grading Scale

    • Grade 1: Doubtful narrowing of joint space and possible osteophytic lipping

    • Grade 2: Definite osteophytes, definite narrowing of joint space

    • Grade 3: Moderate multiple osteophytes, definite narrowing of joints space, some sclerosis

    and possible deformity of bone contour

    • Grade 4: Large osteophytes, marked narrowing of joint space, severe sclerosis and definite

    deformity of bone contour

    Modified Outerbridge Classification

    • Grade 1: Signal intensity alterations with an intact surface of the articular cartilage compared

    with the surrounding normal cartilage

    • Grade 2: Partial thickness defect of the cartilage

    • Grade 3: Fissuring of the cartilage to the level of the subchondral bone

    • Grade 4: Exposed subcondral bone

  • Page | 6 of 10 ∞

    Modern total knee arthroplasty consists of resection of the diseased articular surfaces of the

    knee, followed by resurfacing with metal and polyethylene prosthetic components. For the

    properly selected patient, the procedure results in significant pain relief, as well as improved

    function and quality of life. Despite the potential benefits of total knee arthroplasty, it is an

    elective procedure and should only be considered after extensive discussion of the risks,

    benefits, and alternatives.1

    The main indication for total knee arthroplasty is for the relief of pain associated with arthritis of

    the knee in patients who have failed nonoperative treatments. Correction of deformity and

    restoration of function should be considered secondary outcomes of the surgery and should not

    be considered the primary indication. The prosthetic joint has a finite lifetime, and the durability

    of the prosthesis depends on many factors such as patient age, underlying disease, the presence

    of obesity, as well as the type of prosthesis and surgical factors.2

    Patients with osteoarthritis limited to just one part of the knee may be candidates for

    unicompartmental knee replacement (also called a “partial” knee replacement).

    Unicompartmental knee replacements are an option for a small percentage of patients with

    osteoarthritis of the knee. In a this type of surgery, only the damaged knee compartment is

    replaced with metal and plastic.3

    Evidence Review

    Knee arthroplasty may be done to treat both posttraumatic arthritis and osteoarthritis.

    Although excellent long-term outcomes can be seen with modern methods of ligament

    reconstruction and open reduction and internal fixation for knee injuries, posttraumatic knee

    arthritis often develops. Options to treat symptomatic posttraumatic knee arthritis include

    osteotomy, arthrodesis, and arthroplasty. There may be surgical challenges including the

    presence of extensive (often broken) hardware, scarring, stiffness, bony defects, compromised

    soft tissues, and malalignment. When deciding on a treatment plan, the patient’s age and level

    of activity must be taken into account, as well as the anatomic location and extent of damage to

    the articular surface. For younger patients, osteotomy, allograft transplantation, or arthrodesis of

    the knee is often considered, whereas older, low-demand patients are typically treated with

    arthroplasty. Attention to specific technical details and careful surgical technique are required in

    order to achieve a successful result. Functional improvement is usually seen following

    arthroplasty and, sometimes, after arthrodesis. However, complications are common.3

  • Page | 7 of 10 ∞

    In people with advanced osteoarthritis of the knee, knee replacement surgery is often done as a

    way to relieve pain and improve function. Carr et al4 surveyed the epidemiology and risk factors

    for knee replacement surgery.

    In 2010, Bozic et al5 looked at the relationship between the number of procedures that a

    surgeon and hospital do and the clinical outcomes of those procedures. They found that the

    patients of surgeons who performed more knee replacements had a lower risk of complications,

    lower readmission and reoperation rates, shorter length of stay, and a higher chance that they

    would be discharged to home. Hospitals that did more knee replacement surgeries had lower

    mortality, lower risk of readmission, and a higher likelihood of the patient being discharged to

    home. Bozic et al also found that when the surgeon and hospital closely follow evidence-based

    processes of care, there were better clinical outcomes and shorter lengths of stay, regardless of

    how many procedures the surgeon and hospital had performed.

    In 2009, the Osteoarthritis Research Society International (OARSI) updated their global,

    evidence-based, consensus recommendatons that had been done in 2006. They found that

    there were 64 systematic reviews, 266 randomized controlled trials (RCTs) and 21 new economic

    evaluations (EEs). New data on efficacy had been published for more than half (26/39, or 67%) of

    the 51 new treatment modalities. They found that there had been changes in the calculated risk-

    benefit ratio for some osteoarthritis treatments.6

    References

    1. Martin G, Thornhill T, Katz J. Total Knee Arthroplasty. Available on-line. UpToDate, Furst, D (Ed), UpToDate®, Waltham, MA,

    2013.

    2. American Academy of Orthopaedic Surgeons. Unicompartmental knee replacement, patient information. 2016, Available online

    at: http://orthoinfo.aaos.org/topic.cfm?topic=A00585 Accessed November 2019.

    3. Bedi A, Haidukewych GJ. Management of the posttraumatic arthritic knee. Journal of the American Academy of Orthopedic

    Surgeons 2009;17(2):88-101.

    4. Carr AJ, et al. Knee replacement. Lancet 2012;379(9823):1331-40.

    5. Bozic KJ, Maselli J, Pekow PS, Lindenauer PK, Vail TP, Auerbach AD. The influence of procedure volumes and standardization of

    care on quality and efficiency in total joint replacement surgery. Journal of Bone and Joint Surgery. American Volume

    2010;92(16):2643-52.

    6. Zhang W, Nuki G, Moskowtiz RW, et al. OARSI recommendations for the management of hip and knee osteoarthritis: part III:

    Changes in evidence following systematic cumulative update of research published through January 2009. Osteoarthritis

    Cartilage 2010; 18:476. Available online at:

    http://oarsi.org/sites/default/files/library/2013/pdf/part_iii_changes_in_evidence2010.pdf Accessed November 2019.

    http://orthoinfo.aaos.org/topic.cfm?topic=A00585http://oarsi.org/sites/default/files/library/2013/pdf/part_iii_changes_in_evidence2010.pdf

  • Page | 8 of 10 ∞

    7. Roos EM, Roos HP, Lohmander LS, Ekdahl C, Beynnon BD. Knee Injury and Osteoarthritis Outcome Score (KOOS)-development

    of a self-administered outcome measure. J Orthop Sports Phys Ther 1998; Aug 28(2): 88-96 Available at: http://www.koos.nu

    Accessed November 2019.

    8. Reviewed by board certified orthopedic specialists, October 2013.

    9. American Academy of Orthopaedic Surgeons. Surgical Management of Osteoarthritis of the Knee. 2015. Available online at:

    http://www.aaos.org/uploadedFiles/PreProduction/Quality/Guidelines_and_Reviews/guidelines/SMOAK%20CPG_4.22.2

    016.pdf Accessed November 2019.

    10. Gademan MG, Hofstede SN, et al. Indication criteria for total hip or knee arthroplasty in osteoarthritis: a state-of-the-science

    overview. BMC Musculoskelet Disord 2016; Nov 9; 17 (1): 463. PMID 27829422.

    11. American Academy of Orthopaedic Surgeons. Total Knee Replacement, 2015. Available online at:

    https://orthoinfo.aaos.org/en/treatment/total-knee-replacement Accessed November 2019.

    12. National Institutes of Health Consensus Panel. NIH Consensus Development Conference Statement on total knee replacement

    December 8-10, 2003. PMID: 17308549. Available online at:

    https://consensus.nih.gov/2003/2003TotalKneeReplacement117html.htm Accessed November 2019.

    13. Centers for Medicare & Medicaid Services. Local Coverage Determination (LCD): Total Knee Arthroplasty (L36577). 2016.

    https://www.cms.gov/medicare-coverage-database/details/lcd-

    details.aspx?LCDId=36577&ContrId=358&ver=9&ContrVer=1&CntrctrSelected=358*1&Cntrctr=358&s=56&DocType=

    2%7c3%7c4%7c6&bc=AAgAAAQAAAAA& Accessed November 2019.

    14. Dettori JR, Ecker E, Norvell D, et al. Total knee arthroplasty. Health Technology Asessment. Prepared for the Washington State

    Health Care Authority by Spectrum Research, Inc. Olympia, WA: Washington State Health Care Authority; August 20, 2010.

    15. Martin GM, Crowley M. Total knee arthroplasty. UpToDate Inc., Waltham, MA. Last updated September 2018

    16. Nelson, AE, Allen KD, Golightly YM, et al. A systematic review of recommendations and guidelines for the management of

    osteoarthritis: The chronic osteoarthritis management of the U.S. bone and joint initiative. Semin Arthritis Rheum. 2014: 43

    (6):701-12. PMID 24387819.

    History

    Date Comments 11/11/13 New Policy. Added to Surgery section. Considered medically necessary when criteria

    are met. Approved with 90-day hold for provider notification; this policy is effective

    February 15, 2014.

    03/31/14 Coding update. ICD-9 Diagnosis codes 170.7, 170.8, 716.16, 996.43, and 996.44 added

    to policy.

    09/08/14 Annual Review. Policy rewritten with removal of reference to MCG guidelines; all

    coverage criteria are now available within this policy; no change in coverage.

    12/22/14 Interim update. Removed reference #1.

    01/26/15 Update Related Policies. Add 7.01.144.

    03/24/15 Update Related Policies. Change title to 7.01.549.

    http://www.koos.nu/http://www.aaos.org/uploadedFiles/PreProduction/Quality/Guidelines_and_Reviews/guidelines/SMOAK%20CPG_4.22.2016.pdfhttp://www.aaos.org/uploadedFiles/PreProduction/Quality/Guidelines_and_Reviews/guidelines/SMOAK%20CPG_4.22.2016.pdfhttps://orthoinfo.aaos.org/en/treatment/total-knee-replacementhttps://consensus.nih.gov/2003/2003TotalKneeReplacement117html.htmhttps://www.cms.gov/medicare-coverage-database/details/lcd-details.aspx?LCDId=36577&ContrId=358&ver=9&ContrVer=1&CntrctrSelected=358*1&Cntrctr=358&s=56&DocType=2%7c3%7c4%7c6&bc=AAgAAAQAAAAA&https://www.cms.gov/medicare-coverage-database/details/lcd-details.aspx?LCDId=36577&ContrId=358&ver=9&ContrVer=1&CntrctrSelected=358*1&Cntrctr=358&s=56&DocType=2%7c3%7c4%7c6&bc=AAgAAAQAAAAA&https://www.cms.gov/medicare-coverage-database/details/lcd-details.aspx?LCDId=36577&ContrId=358&ver=9&ContrVer=1&CntrctrSelected=358*1&Cntrctr=358&s=56&DocType=2%7c3%7c4%7c6&bc=AAgAAAQAAAAA&

  • Page | 9 of 10 ∞

    Date Comments 05/27/15 Annual Review. No change to policy statements. No references added.

    02/09/16 Annual Review. No change to policy statements. No references added.

    07/01/16 Interim Review, approved June 14, 2016. Removed Physical Therapy requirement of 6

    visits over 12 weeks.

    11/01/16 Interim Review, approved October 11, 2016. In osteoarthritis/degenerative joint

    disease policy statement, clarified physical therapy statement from “if indicated” to

    “unless not tolerated”. Retained link to KOOS site and removed KOOS information

    from Appendix. Added Prior Authorization Requirements. Converted to new format.

    Removed reference 3. Added reference 9.

    01/24/17 Minor formatting update; added second level bullets in Prior-Authorization

    Requirements section.

    03/01/17 Annual Review, approved February 14, 2017. Policy section and Prior Authorization

    requirements updated to clarify that a copy of the radiologist’s report must be

    submitted for diagnostic imaging performed within the past 12 months and read by an

    independent radiologist when submitted requests for treatment related to

    osteoarthritis or degenerative joint disease. This replaces verbiage previously

    indicating an x-ray report.

    03/01/18 Annual Review, approved February 27, 2018. Clarified that the medical necessity

    criteria are for total knee and unicompartmental arthroplasty. Revised policy statement

    using descriptors of Kellgren Lawrence Grading Scale and Modified Outerbridge

    Classification. Intent of policy unchanged. Clarification added that this policy does not

    address patellofemoral knee arthroplasty. Reference added.

    03/09/18 Minor update, added Documentation Requirements section.

    04/01/19 Annual Review, approved March 12, 2019. References 11-16 added. Requirement that

    a copy of the radiologist’s report must be submitted for diagnostic imaging performed

    and read by an independent radiologist reinstated. Minor edits for clarity; otherwise

    policy statements unchanged.

    05/10/19 Minor update, removed requirement that imaging must be performed and read by an

    independent radiologist, as this was inadvertently added back to policy.

    12/01/19 Interim Review, approved November 21, 2019, effective March 5, 2020. Added

    description of Kellgren-Lawrence grade 3 back to medical necessity statement of

    radiographic evidence. Modified conservative management to include one or more

    medical measures and physical measures unless symptoms are severe and there is

    radiographic evidence of advanced osteoarthritis then only one or more medical

    measure is required.

    04/01/20 Delete policy, approved March 10, 2020. This policy will be deleted effective July 2,

    2020, and replaced with InterQual criteria for dates of service on or after July 2, 2020.

    06/01/20 Coding update. Removed CPT code 27445.

  • Page | 10 of 10 ∞

    Disclaimer: This medical policy is a guide in evaluating the medical necessity of a particular service or treatment. The

    Company adopts policies after careful review of published peer-reviewed scientific literature, national guidelines and

    local standards of practice. Since medical technology is constantly changing, the Company reserves the right to review

    and update policies as appropriate. Member contracts differ in their benefits. Always consult the member benefit

    booklet or contact a member service representative to determine coverage for a specific medical service or supply.

    CPT codes, descriptions and materials are copyrighted by the American Medical Association (AMA). ©2020 Premera

    All Rights Reserved.

    Scope: Medical policies are systematically developed guidelines that serve as a resource for Company staff when

    determining coverage for specific medical procedures, drugs or devices. Coverage for medical services is subject to

    the limits and conditions of the member benefit plan. Members and their providers should consult the member

    benefit booklet or contact a customer service representative to determine whether there are any benefit limitations

    applicable to this service or supply. This medical policy does not apply to Medicare Advantage.

  • Discrimination is Against the Law

    LifeWise Health Plan of Washington complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. LifeWise does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

    LifeWise: • Provides free aids and services to people with disabilities to communicate

    effectively with us, such as: • Qualified sign language interpreters • Written information in other formats (large print, audio, accessible

    electronic formats, other formats) • Provides free language services to people whose primary language is not

    English, such as: • Qualified interpreters • Information written in other languages

    If you need these services, contact the Civil Rights Coordinator.

    If you believe that LifeWise has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator - Complaints and Appeals PO Box 91102, Seattle, WA 98111 Toll free 855-332-6396, Fax 425-918-5592, TTY 800-842-5357 Email [email protected]

    You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

    You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue SW, Room 509F, HHH Building Washington, D.C. 20201, 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

    Getting Help in Other Languages

    This Notice has Important Information. This notice may have important information about your application or coverage through LifeWise Health Plan of Washington. There may be key dates in this notice. You may need to take action by certain deadlines to keep your health coverage or help with costs. You have the right to get this information and help in your language at no cost. Call 800-592-6804 (TTY: 800-842-5357).

    አማሪኛ (Amharic): ይህ ማስታወቂያ አስፈላጊ መረጃ ይዟል። ይህ ማስታወቂያ ስለ ማመልከቻዎ ወይም የ LifeWise Health Plan of Washington ሽፋን አስፈላጊ መረጃ ሊኖረው ይችላል። በዚህ ማስታወቂያ ውስጥ ቁልፍ ቀኖች ሊኖሩ ይችላሉ። የጤናን ሽፋንዎን ለመጠበቅና በአከፋፈል እርዳታ ለማግኘት በተውሰኑ የጊዜ ገደቦች እርምጃ መውሰድ ይገባዎት ይሆናል። ይህን መረጃ እንዲያገኙ እና ያለምንም ክፍያ በቋንቋዎ እርዳታ እንዲያገኙ መብት አለዎት።በስልክ ቁጥር 800-592-6804 (TTY: 800-842-5357) ይደውሉ።

    Oromoo (Cushite): Beeksisni kun odeeffannoo barbaachisaa qaba. Beeksisti kun sagantaa yookan karaa LifeWise Health Plan of Washington tiin tajaajila keessan ilaalchisee odeeffannoo barbaachisaa qabaachuu danda’a. Guyyaawwan murteessaa ta’an beeksisa kana keessatti ilaalaa. Tarii kaffaltiidhaan deeggaramuuf yookan tajaajila fayyaa keessaniif guyyaa dhumaa irratti wanti raawwattan jiraachuu danda’a. Kaffaltii irraa bilisa haala ta’een afaan keessaniin odeeffannoo argachuu fi deeggarsa argachuuf mirga ni qabaattu. Lakkoofsa bilbilaa 800-592-6804 (TTY: 800-842-5357) tii bilbilaa.

    Français (French): Cet avis a d'importantes informations. Cet avis peut avoir d'importantes informations sur votre demande ou la couverture par l'intermédiaire de LifeWise Health Plan of Washington. Le présent avis peut contenir des dates clés. Vous devrez peut-être prendre des mesures par certains délais pour maintenir votre couverture de santé ou d'aide avec les coûts. Vous avez le droit d'obtenir cette information et de l’aide dans votre langue à aucun coût. Appelez le 800-592-6804 (TTY: 800-842-5357).

    Kreyòl ayisyen (Creole): Avi sila a gen Enfòmasyon Enpòtan ladann. Avi sila a kapab genyen enfòmasyon enpòtan konsènan aplikasyon w lan oswa konsènan kouvèti asirans lan atravè LifeWise Health Plan of Washington. Kapab genyen dat ki enpòtan nan avi sila a. Ou ka gen pou pran kèk aksyon avan sèten dat limit pou ka kenbe kouvèti asirans sante w la oswa pou yo ka ede w avèk depans yo. Se dwa w pou resevwa enfòmasyon sa a ak asistans nan lang ou pale a, san ou pa gen pou peye pou sa. Rele nan 800-592-6804 (TTY: 800-842-5357).

    Deutsche (German): Diese Benachrichtigung enthält wichtige Informationen. Diese Benachrichtigung enthält unter Umständen wichtige Informationen bezüglich Ihres Antrags auf Krankenversicherungsschutz durch LifeWise Health Plan of Washington. Suchen Sie nach eventuellen wichtigen Terminen in dieser Benachrichtigung. Sie könnten bis zu bestimmten Stichtagen handeln müssen, um Ihren Krankenversicherungsschutz oder Hilfe mit den Kosten zu behalten. Sie haben das Recht, kostenlose Hilfe und Informationen in Ihrer Sprache zu erhalten. Rufen Sie an unter 800-592-6804 (TTY: 800-842-5357).

    Hmoob (Hmong): Tsab ntawv tshaj xo no muaj cov ntshiab lus tseem ceeb. Tej zaum tsab ntawv tshaj xo no muaj cov ntsiab lus tseem ceeb txog koj daim ntawv thov kev pab los yog koj qhov kev pab cuam los ntawm LifeWise Health Plan of Washington. Tej zaum muaj cov hnub tseem ceeb uas sau rau hauv daim ntawv no. Tej zaum koj kuj yuav tau ua qee yam uas peb kom koj ua tsis pub dhau cov caij nyoog uas teev tseg rau hauv daim ntawv no mas koj thiaj yuav tau txais kev pab cuam kho mob los yog kev pab them tej nqi kho mob ntawd. Koj muaj cai kom lawv muab cov ntshiab lus no uas tau muab sau ua koj hom lus pub dawb rau koj. Hu rau 800-592-6804 (TTY: 800-842-5357).

    Iloko (Ilocano): Daytoy a Pakdaar ket naglaon iti Napateg nga Impormasion. Daytoy a pakdaar mabalin nga adda ket naglaon iti napateg nga impormasion maipanggep iti apliksayonyo wenno coverage babaen iti LifeWise Health Plan of Washington. Daytoy ket mabalin dagiti importante a petsa iti daytoy

    (Arabic): ةالعربي a pakdaar. Mabalin nga adda rumbeng nga aramidenyo nga addang sakbay dagiti partikular a naituding nga aldaw tapno mapagtalinaedyo ti coverage ti salun-atyo wenno tulong kadagiti gastos. Adda karbenganyo a امةھ ماتولعم اراإلشع ھذا يحوي . أو طلبك وصخصب مةمھ اتمولعم عارشإلا ھذا ويحي قد

    mangala iti daytoy nga impormasion ken tulong iti bukodyo a pagsasao nga اللخ من ھاعلي لوالحص تريد التي التغطية LifeWise Health Plan of Washington. قدawan ti bayadanyo. Tumawag iti numero nga 800-592-6804 (TTY: 800-842-5357).

    على اظلحفل نةعيم يخراوت في إجراء التخاذ اجتحت قدو . اإلشعار ذاھ في مھمة يخراوت ھناك تكون ةدمساعوال تالوملمعا ھذه على ولحصال لك يحق .يفكالتال دفع في دةاعسملل أو يةحصلا تكطيتغ

    فةلكت أية بدتك دون تكغلب (TTY: 800-842-5357) 6804-592-800بـصل ات .

    中文 (Chinese):本通知有重要的訊息。本通知可能有關於您透過 LifeWise Health Plan of Washington 提交的申請或保險的重要訊息。本通知內可能有重要日期。您可能需要在截止日期之前採取行動,以保留您的健康保險或者費用補貼。您有

    權利免費以您的母語得到本訊息和幫助。請撥電話 800-592-6804 (TTY: 800-842-5357)。

    037336 (07-2016)

    Italiano (Italian): Questo avviso contiene informazioni importanti. Questo avviso può contenere informazioni importanti sulla tua domanda o copertura attraverso LifeWise Health Plan of Washington. Potrebbero esserci date chiave in questo avviso. Potrebbe essere necessario un tuo intervento entro una scadenza determinata per consentirti di mantenere la tua copertura o sovvenzione. Hai il diritto di ottenere queste informazioni e assistenza nella tua lingua gratuitamente. Chiama 800-592-6804 (TTY: 800-842-5357).

    https://www.hhs.gov/ocr/office/file/index.htmlhttps://ocrportal.hhs.gov/ocr/portal/lobby.jsfmailto:[email protected]

  • 日本語 (Japanese):この通知には重要な情報が含まれています。この通知には、 LifeWise Health Plan of Washington の申請または補償範囲に関する重要な情報が含まれている場合があります。この通知に記載されている可能性がある重要

    な日付をご確認ください。健康保険や有料サポートを維持するには、特定

    の期日までに行動を取らなければならない場合があります。ご希望の言語

    による情報とサポートが無料で提供されます。 800-592-6804 (TTY: 800-842-5357)までお電話ください。

    한국어 (Korean): 본 통지서에는 중요한 정보가 들어 있습니다 . 즉 이 통지서는 귀하의 신청에 관하여 그리고 LifeWise Health Plan of Washington 를 통한 커버리지에 관한 정보를 포함하고 있을 수 있습니다 . 본 통지서에는 핵심이 되는 날짜들이 있을 수 있습니다 . 귀하는 귀하의 건강 커버리지를 계속 유지하거나 비용을 절감하기 위해서 일정한 마감일까지 조치를 취해야 할 필요가 있을 수 있습니다 . 귀하는 이러한 정보와 도움을 귀하의 언어로 비용 부담없이 얻을 수 있는 권리가 있습니다 . 800-592-6804 (TTY: 800-842-5357) 로 전화하십시오 .

    ລາວ (Lao): ແຈ້ງການນີ້ ນສໍ າຄັນ. ແຈ້ງການນີ້ ອາດຈະມີ ນສໍ າຄັນກ່ຽວກັບຄໍ າຮ້ອງສະ ກ ຫຼື ຄວາມຄຸ້ມຄອງປະກັນໄພຂອງທ່ານຜ່ານ LifeWise Health Plan of

    Washington. ອາດຈະມີ ນທີ າຄັນໃນແຈ້ງການນ້ີ . ທ່ານອາດຈະຈໍ າເປັ ນຕ້ອງດໍ າ ເນີ ນການຕາມກໍ ານົດເວລາສະເພາະເພື່ ອຮັກສາຄວາມຄຸ້ມຄອງປະກັນສຸຂະພາບ ຫຼື ຄວາມຊ່ວຍເຫຼື ອເລ່ື ອງຄ່າໃຊ້ າຍຂອງທ່ານໄວ້ . ທ່ານມີ ດໄດ້ ບຂໍ້ ນນ້ີ ແລະ ຄວາມ ວຍເຫຼື ອເປັ ນພາສາຂອງທ່ານໂດຍບໍ່ ເສຍຄ່າ. ໃຫ້ໂທຫາ 800-592-6804

    (TTY: 800-842-5357).

    ភាសាែខមរ (Khmer):

    ມູ ຮັ ສິ

    ມູ ຂໍ້

    ສໍ

    ຈ່

    ວັ

    ມູ ຂໍ້ ມີ ໝັ

    ຊ່

    Română (Romanian): Prezenta notificare conține informații importante. Această notificare poate conține informații importante privind cererea sau acoperirea asigurării dumneavoastre de sănătate prin LifeWise Health Plan of Washington. Pot exista date cheie în această notificare. Este posibil să fie nevoie să acționați până la anumite termene limită pentru a vă menține acoperirea asigurării de sănătate sau asistența privitoare la costuri. Aveți dreptul de a obține gratuit aceste informații și ajutor în limba dumneavoastră. Sunați la 800-592-6804 (TTY: 800-842-5357).

    Pусский (Russian): Настоящее уведомление содержит важную информацию. Это уведомление может содержать важную информацию о вашем заявлении или страховом покрытии через LifeWise Health Plan of Washington. В настоящем уведомлении могут быть указаны ключевые даты. Вам, возможно, потребуется принять меры к определенным предельным срокам для сохранения страхового покрытия или помощи с расходами. Вы имеете право на бесплатное получение этой информации и помощь на вашем языке. Звоните по телефону 800-592-6804 (TTY: 800-842-5357).

    Fa’asamoa (Samoan): Atonu ua iai i lenei fa’asilasilaga ni fa’amatalaga e sili ona taua e tatau ona e malamalama i ai. O lenei fa’asilasilaga o se fesoasoani e fa’amatala atili i ai i le tulaga o le polokalame, LifeWise Health Plan of Washington, ua e tau fia maua atu i ai. Fa’amolemole, ia e iloilo fa’alelei i aso fa’apitoa olo’o iai i lenei fa’asilasilaga taua. Masalo o le’a iai ni feau e tatau ona e faia ao le’i aulia le aso ua ta’ua i lenei fa’asilasilaga ina ia e iai pea ma maua fesoasoani mai ai i le polokalame a le Malo olo’o e iai i ai. Olo’o iai iate oe le aia tatau e maua atu i lenei fa’asilasilaga ma lenei fa’matalaga i legagana e te malamalama i ai aunoa ma se togiga tupe. Vili atu i le telefoni 800-592-6804 (TTY: 800-842-5357).

    Español (Spanish): Este Aviso contiene información importante. Es posible que este aviso contenga información importante acerca de su solicitud o cobertura a través de LifeWise Health Plan of Washington. Es posible que haya fechas clave en este aviso. Es posible que deba tomar alguna medida antes de

    េសចកតជី ូ នដំ ងេនះមានព័ ី

    ជាមានព័ ៌ ៉ ងសំ ់អពី ់ ៉ ប់ តមានយា ខាន ំ ទរមងែបបបទ ឬការរា

    ជូ ត៌ ណឹ នដ

    រងរបស់អន

    LifeWise Health Plan of Washington ។ របែហលជាមាន កាលបរ ិ ឆ ំ ់ េចទសខានេនៅ

    មានយ៉ា ំ ់ ត ងសខាន។ េសចក ំណឹងេនះរបែហល

    កតាមរយៈ

    ងេសចកត ី នដណងេនះ។ អករបែហលជារតវការបេញញសមតភាព ដល់ ណត់ ំ ឹ ន ូ ច ថ កំ ជូ កន ុ determinadas fechas para mantener su cobertura médica o ayuda con los អន ៃថងជាកចបាសនានា េដ ី ឹ ុ ៉ ប់ ុខភាពរបស់ ក ឬរបាក់ costos. Usted tiene derecho a recibir esta información y ayuda en su idioma ់ ់ ើមបនងរកសាទកការធានារា រងស

    ក sin costo alguno. Llame al 800-592-6804 (TTY: 800-842-5357). ជ ំ យេចញៃថ កមានសិ េដាយមិ ុ ើ ូ ូ នអសលយេឡយ។ សមទ

    ទធ នួ ល។ អន នួ ិ ួលព័ ៌ ិងជំ ន ុងភាសារបស ទទ តមានេនះ ន យេនៅក អន ់

    800-592-6804 (TTY: 800-842-5357)។

    រស័

    ਅੰ

    ਜਾਬੀ (Punjabi): paunawa na ito ay maaaring naglalaman ng mahalagang impormasyon ਇਸ ਨੋ ਿਟਸ ਿਵਚ ਖਾਸ ਜਾਣਕਾਰੀ ਹੈ. ਇਸ ਨੋ ਿਟਸ ਿਵਚ LifeWise Health Plan of tungkol sa iyong aplikasyon o pagsakop sa pamamagitan ng LifeWise

    Health Plan of Washington. Maaaring may mga mahalagang petsa dito sa Washington ਵਲ ਤੁ ਜ ਅਤੇ ਅਰਜੀ ਬਾਰੇ ਮਹਤਵਪੂ ੋ ਸਕਦੀ ਹਾਡੀ ਕਵਰੇ ੱ ਰਨ ਜਾਣਕਾਰੀ ਹ

    ពទ

    paunawa. Maaring mangailangan ka na magsagawa ng hakbang sa ilang ਹੈ ੋ ਿਜਸ ਜਵਚ ਖਾਸ ਤਾਰੀਖਾ ਹੋ ਂ ਹਨ. ਜੇ ੁ ੇ ੱ ਖਣੀ ਹੋ ੇ mga itinakdang panahon upang mapanatili ang iyong pagsakop sa . ਇਸ ਨ ਸਕਦੀਆ ਕਰ ਤਸੀ ਜਸਹਤ ਕਵਰਜ ਿਰ ਵ ਜਾ ਓਸ ਦੀ ਲਾਗਤ ਜਿਵੱਚ ਮਦਦ ਦੇ ੱ ੁ ੋ ਤਾਂ ਤੁ ੰ ੂ ਤਮ ਤਾਰੀਖ਼ ਤ ਪਿਹਲਾਂ ਕੁ kalusugan o tulong na walang gastos. May karapatan ka na makakuha ng ਇਛਕ ਹ ਹਾਨ ੱ ਝ ਖਾਸ

    ganitong impormasyon at tulong sa iyong wika ng walang gastos. Tumawag ਕਦਮ ਚੁਕਣ ਦੀ ਲੜ ਹੋ ਸਕਦੀ ਹ ੈ,ਤੁ ੰ ੂ ਮੁ ੱ ਚ ਤੇ ੱ ਚ ਜਾਣਕਾਰੀ ਅਤੇ ੱ ੋ ਹਾਨ ਫ਼ਤ ਿਵ ਆਪਣੀ ਭਾਸ਼ਾ ਿਵ ਮਦਦ sa 800-592-6804 (TTY: 800-842-5357). ਪ੍ਰ ੈਾਪਤ ਕਰਨ ਦਾ ਅਿਧਕਾਰ ਹ ,ਕਾਲ 800-592-6804 (TTY: 800-842-5357).

    ਪੰ

    Tagalog (Tagalog): Ang Paunawa na ito ay naglalaman ng mahalagang impormasyon. Ang

    ไทย (Thai): ประกาศน ้ีมีข้อมลูสําคญั ประกาศน ้ีอาจมีข้อมลูที่สําคญัเกี่ยวกบัการการสมคัรหรือขอบเขตประกนั

    (Farsi): فارسی فرم بارهدر ھمم اطالعات حاوی است ممکن يهمالعا اين . ميباشد ھمم اطالعات یوحا يهمالعا اين

    สขุภาพของคณุผ่าน LifeWise Health Plan of Washington และอาจมีกําหนดการในประกาศ طريق از ماش ای مهبي وششپ يا و تقاضا LifeWise Health Plan of Washington به .باشدี น جهتو يهمالعا اين در ھمم ھای خيتار يا تان بيمه وششپ حقظ برای است کنمم ماش . يدماين کمک คณุอาจจะต้องดําเนินการภายในกําหนดระยะเวลาที่แน่นอนเพื่อจะรักษาการประกนัสขุภาพของคณุ

    اجتياح صیاخ کارھای امانج برای صیمشخ ھای خيتار به تان، انیمدر ھای زينهھ پرداخت درหรือการช่วยเหลือที่มีค่าใช้จ่าย คณุมีสิทธิที่จะได้รับข้อมลูและความช่วยเหลือน ้ีในภาษาของคณุโดยไม่ม ีباشيد داشته . رايگان ورط به ودخ انزب به را مکک و اطالعات اين که داريد را اين حق ماش

    (ค่าใช้จ่าย โทร 800-592-6804 (TTY: 800-842-5357 مارهش با اطالعات سبک برای . نماييد دريافت 800-592-6804 . اييد نم برقرار استم ) 5357-842-800 مارهباش اس تم TTY کاربران(

    Polskie (Polish): To ogłoszenie może zawierać ważne informacje. To ogłoszenie może zawierać ważne informacje odnośnie Państwa wniosku lub zakresu świadczeń poprzez LifeWise Health Plan of Washington. Prosimy zwrócic uwagę na kluczowe daty, które mogą być zawarte w tym ogłoszeniu aby nie przekroczyć terminów w przypadku utrzymania polisy ubezpieczeniowej lub pomocy związanej z kosztami. Macie Państwo prawo do bezpłatnej informacji we własnym języku. Zadzwońcie pod 800-592-6804 (TTY: 800-842-5357).

    Português (Portuguese): Este aviso contém informações importantes. Este aviso poderá conter informações importantes a respeito de sua aplicação ou cobertura por meio do LifeWise Health Plan of Washington. Poderão existir datas importantes neste aviso. Talvez seja necessário que você tome providências dentro de determinados prazos para manter sua cobertura de saúde ou ajuda de custos. Você tem o direito de obter esta informação e ajuda em seu idioma e sem custos. Ligue para 800-592-6804 (TTY: 800-842-5357).

    Український (Ukrainian): Це повідомлення містить важливу інформацію. Це повідомлення може містити важливу інформацію про Ваше звернення щодо страхувального покриття через LifeWise Health Plan of Washington. Зверніть увагу на ключові дати, які можуть бути вказані у цьому повідомленні. Існує імовірність того, що Вам треба буде здійснити певні кроки у конкретні кінцеві строки для того, щоб зберегти Ваше медичне страхування або отримати фінансову допомогу. У Вас є право на отримання цієї інформації та допомоги безкоштовно на Вашій рідній мові. Дзвоніть за номером телефону 800-592-6804 (TTY: 800-842-5357).

    Tiếng Việt (Vietnamese): Thông báo này cung cấp thông tin quan trọng. Thông báo này có thông tin quan trọng về đơn xin tham gia hoặc hợp đồng bảo hiểm của quý vị qua chương trình LifeWise Health Plan of Washington. Xin xem ngày quan trọng trong thông báo này. Quý vị có thể phải thực hiện theo thông báo đúng trong thời hạn để duy trì bảo hiểm sức khỏe hoặc được trợ giúp thêm về chi phí. Quý vị có quyền được biết thông tin này và được trợ giúp bằng ngôn ngữ của mình miễn phí. Xin gọi số 800-592-6804 (TTY: 800-842-5357).