7 Trends Driving the Shift to Document Outsourcing in 2017media.instantcustomer.com/...industrytrends-2017.pdf · 7 TRENDS DRIVING THE SHIFT TO DOCUMENT OUTSOURCING IN 2017 3 TREND

7 Trends Driving the Shift to Document Outsourcing in 2017

7 TRENDS DRIVING THE SHIFT TO DOCUMENT OUTSOURCING IN 2017

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While the classic motivations for outsourcing such as reducing costs, increasing efficiencies, and gaining competitive advantages remain; as we head toward 2017, it is clear that a myriad of other trends that organizations across verticals are experiencing, are driving a need for new and evolving outsourced services. The list of challenges to solve, and motivations for businesses to find new outsourcing solutions, is not short; as changes in technology, customer expectations, shrinking profits, and exploding bottom line costs have created a need for innovative, new approaches to efficiently running a business of any size, in any industry.

Worlds collide - consumers expect more personalized communications across their preferred channels. While on the flipside, traditional mailroom operations – the people sending these customer communications – are being overwhelmed by an explosion in the volume of data created by businesses since the dawn of the information age.

Cyber-attacks have grown exponentially, not only in volume, but also in terms of the reputational and operational damage such a breach can cause. Conversely, technology has also presented opportunities for businesses to manage their employees in new, more flexible ways, giving rise to the mobile workforce.

But managing a newly mobile workforce is not the only workplace trend that’s driving a need for new and innovative employee and business-need support solutions; skyrocketing real estate costs are giving business managers plenty of reason to find contemporary ways to reclaim square footage, and flexibly manage their office real estate.

Further seeking ways to optimize their workforce, and on-site experience, more firms are closing on-site skill gaps with outsourced, shared staffing models that shift hiring and training to a third party.

And finally, as enterprises evaluate and experiment with new outsourcing arrangements, an emphasis on vendor management has come to the forefront, as managing multiple provider relationships can nullify many of the benefits a single outsourcing partner can provide.

This report will take a look at these new drivers, as well as the solutions that meet these evolving needs.

TREND 1 Moving Traditional, On-site Print to an Outside, or Off-site Print Provider

A combination of factors is driving this trend. Consumers are expecting more in terms of the way they communicate with companies they are clients of, which creates a two-fold pressure on companies seeking to effectively communicate with their constituents; a need for multichannel capability, and mass personalization. Digital communications have driven this shift, supported by sophisticated data management and workflows that provide firms with the ability to create consistent, multichannel content.

Variable data print (VDP) is the essential prerequisite for customization, and the net effect is a forecast of a slow decline in static print (0.5% per year to 2017) contrasted with rapid growth of digital – around 14% for advanced variable data Ink Jet – to double digital print’s share of total print volume to 28% by end-of-year 2017.

When technology is evolving this rapidly, it makes sense for businesses who do not specialize in print to move these operations to an off-site vendor, placing those capital expenditures required to keep pace with evolving print technology onto the books of the outsourcer, and not the client.

New Outsourcing Drivers, New Outsourcing Trends

Variable data print (VDP) is the essential prerequisite for customization, and the net effect is a forecast of a slow decline in static print (0.5% per year to 2017) contrasted with rapid growth of digital – around 14% for advanced variable data Ink Jet – to double digital print’s share of total print volume to 28% by end-of-year 2017.

As the drivers motivating organizations to outsource have evolved, so have the solutions that outsourcing providers have to support them.


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TREND 2 New Mail Center Management Strategies

It is not just the creation of marketing and transactional materials that is being outsourced; enterprise-level inbound and outbound mailroom management is being revolutionized. According to document outsourcing industry research, businesses are benefiting from improved service levels (90%), access to industry best practices (89%), cost savings (85%), and access to skilled talent (77%) by outsourcing mail support functions.

For in-bound mail, many firms are realizing that mailroom and document management needs have grown so much that related costs and quality issues are distracting from core business functions. These firms are bringing managed service providers on-site to provide innovative delivery solutions like mail locker systems for centralized deliveries, injecting advanced analytics for better tracking and troubleshooting.

Businesses are benefiting from improved service levels (90%), access to industry best practices (89%), cost savings (85%), and access to skilled talent (77%) by outsourcing mail support functions.

TREND 3 Increased Cybersecurity Efforts

In one much publicized trend, cyber-attacks have risen precipitously in recent years, creating a need for increased cybersecurity. Because of this, organizations of all sizes are turning to outsourcing vendors to shore up their cybersecurity efforts. One recent study, conducted by researchers at Gartner, showed that 73% of respondents noted considering cyber risks during the outsourcing process, and 23% of respondents indicated that cyber risks are influencing their decisions to outsource due to uncertainty of the level of security outsourcers can feasibly deliver on a consistent basis. Popular, outsourcing based solutions include an arrangement with a managed

security service provider (MSSP) who supplies outsourced cloud data storage, or monitoring and management of security devices and systems. Common services include managed cloud data storage, intrusion detection, virtual private cloud-based networking, vulnerability scanning and anti-viral services.

Gartner, showed that 73% of respondents noted considering cyber risks during the outsourcing process, and 23% of respondents indicated that cyber risks are influencing their decisions to outsource

TREND 4 Mobile Workforce

Technology that has enabled employees to be connected from anywhere at any time, and the work-life balance preferences of many younger workers have combined to quickly create a large-scale mobile workforce. According to new research from International Data Corporation (IDC), the U.S. mobile worker population will grow at a steady rate over the next five years, increasing from 96.2 million in 2015 to 105.4 million mobile workers in 2020. By the end of the forecast period, IDC expects mobile workers will account for nearly three quarters (72.3%) of the total U.S. workforce.

The benefits of such a management strategy are clear. As noted in one study looking at this phenomenon as conducted by the

Society for Human Resource Management; executives cited the most important benefits of having a mobile workforce as: employee satisfaction (26%), competitive advantage (25%), and cost savings (22%). However, this strategy does not come without challenges, either. Executives cited their biggest concerns about managing mobile workers as: employee management/supervision and productivity (46%), measurement of program success (20%), and rising costs (10%). As such, 10% of respondents managing small, medium, or large companies who are not currently outsourcing, are in fact considering doing so with their enterprise mobile workforce management, in the future. These organizations are looking to outsourcing companies to address their mobile workforce needs with solutions such as hoteling support technology. Hoteling solutions can help organizations, such as these, gain greater visibility into their utilization of space and streamline their day-to-day tasks such as room reservations and workspace management. The rise of the mobile workforce is great for businesses in many ways, but it also means that companies need to invest in agile solutions in order to meet the growing demands of mobile employees.

IDC expects mobile workers will account for nearly three quarters (72.3%) of the total U.S. workforce.


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TREND 5 Shared-Staffing

In a somewhat related trend, many businesses are outsourcing front desk and other front or back office support positions, in a shared staffing model (SSM) arrangement. Decreasing worker loyalty has created high-turnover conditions across industries, and in addition to cost savings, has emerged as a key driver for the adoption of these types of practices. To help fill in employee skill and knowledge gaps left behind by turned-over workers, employers are turning to these outsourced shared staffing models. In such an arrangement, firms not only gain access to on-demand headcount, but also can leverage their

partner’s industry expertise and well-developed best practices. Shared staffing arrangements provide a two-fold benefit; the cost-savings as one, but more importantly, access to industry and functional-area expertise through experienced employees retained by the outsourcer. For example, in one study conducted by Deloitte, 100% of respondents indicated that shared methods and best practices were primary benefits of a shared services model, and 61% noted that their own internal processes became more standardized after moving to an SSM.

TREND 6 Acceleration of & Continued Focus on Digitization

A pair of trends are driving an increased focus on digitization across industries. The first is that skyrocketing real-estate costs have given business managers cause to take a hard look at file cabinets and storage rooms used for physical documents. For example, prime office real estate in New York City now costs businesses $153 per square foot annually. While rates in other cities are a bit lower, using bulky file cabinets, or even devoting entire rooms to storage is no longer economically prescient.

On the other hand, paper-based workflows are increasingly unacceptable for the speed that business is conducted today. As an example, according to a McKinsey report, employees spend 1.8 hours every day—9.3 hours per week, on average—searching and gathering information. Digitizing files creates easy-to-search databases, instead of archaic paper filing

systems which drain productivity. Digitization is key to creating more efficient workflows for information discovery, which is

the other component driving massive growth in terms of new digitization projects. While digitization is not a new practice, as companies have been implementing versions of this solution for the past 20 years, the upward trend in popularity is noteworthy. User rates for digitization increased by approximately 12% in 2015, are expected to grow to 20% in 2016 and 25% in 2017, according to that same study.

As deduced by a recent survey Novitex conducted with the Association of Information and Image Management (AIIM), the biggest driver for adopting scanning and data capture technology for business processes is improved searchability and sharability (53%). Other key drivers include higher productivity, reduced storage space to reclaim office square footage, and faster response times for knowledge workers. Additionally, 27% of respondents say company environmental policies drive reduced paper use.

TREND 7 More Advanced Vendor Management Strategies & Best Practices

Perhaps because there are so many innovative outsourcing-based solutions now in place to address evolving trends that affect businesses across verticals, vendor selection and management has become more crucial than ever before. In one study conducted by researchers at Deloitte, 16% of respondents expressed a desire to enhance the competitive process in future outsourcing initiatives by targeting better SLAs and more robust vendor management operations (VMO). In that same study, 28% responded to seeing the value of dedicating more time at the beginning of an outsourcing partnership to select the right provider and put in place supporting SLAs and vetting organizational capabilities.

Employees spend 1.8 hours every day—9.3 hours per week, on average—searching and gathering information.

The biggest driver for adopting scanning and data capture technology for business processes is improved searchability and sharability (53%).

28% responded to seeing the value of dedicating more time at the beginning of an outsourcing partnership to select the right provider


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Are You Considering Outsourcing for Your Business?

Similar to hiring a prominent employee, entering into a new outsourcing agreement that will provide your business with the type of solutions outlined above, is not something to be taken lightly; as a poorly vetted one can create setbacks instead of progress, and compound issues instead of alleviating them, just like bringing on the wrong prospective employee.

There are a number of questions that strategic stakeholders – Chief Operating Officers are championing many of these efforts – should consider before entering into any arrangements.

Who will manage the financial and performance aspects of the project? Without people, processes and technology to measure and manage the outsourcing initiative on the internal side, an organization can find itself overspending and underachieving. Worthwhile vendors will supply all necessary KPIs to their clients in support of this.

Will outsourcing improve performance? A successful outsourcing initiative translates into service that is better than it would be if an organization handled the tasks internally. The ability to handle the tasks you want to outsource in a best-in-breed manner is a box any outsourcing partner you bring on should check.

Does the outsourcing opportunity match the organization’s business needs? If an outsourcing initiative can create a strategic advantage, then it’s worth pursuing. If the motivations to outsource are based around a temporary stop-gap, or a resistance to invest during a down year revenue-wise, the initiative is likely not going to be successful.

Do we understand this organization, and they us? Vet potential vendors intensively. Not only their proposed solutions – but also their underlying financials, and other business fundamentals. The last thing you want is your vendor closing shop mid-SLA.

Can a single vendor handle of all my needs? Outsourcing a number of operational areas – especially interconnected ones like print and mail services – to a single vendor, will create compounding savings. Managing multiple vendor relationships can cut substantially into benefits.

Tying it All Together

Once outsourcing efforts have been vetted from this strategic angle, specific solutions can be considered.

Now that we have laid the groundwork for general trends influencing the increasing shift towards outsourcing, let’s take a look further into a number of industry-specific trends.

HealthCare Financial Services Legal


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Financial Services

Drivers: There has been an unprecedented level of regulatory and investor pressure on financial service institutions in 2016, which means that in addition to managing market risks, dealing with non-market hazards, and bottom line costs are chief priorities for financial services companies. Areas we expect to see substantial, expanded outsourcing growth in, specifically within financial services, include the adoption of multi-channel communications and content management platforms in order to better serve their customers. We

also expect to see financial services enterprises shore up their cybersecurity risk management and compliance strategies, as these areas represent two of the chief, non-market-based threats to operational success in this vertical. Lastly, more and more financial services firms are turning to outsourcing partners to help them process huge amounts of transactional information; ranging from onboarding new clients or opening new accounts, to payment and billing services, and mortgage processing.

Increased Outsourcing of Communications & Content Management

While the motivations are clearly in place for better communication management strategies, the data shows that many enterprises (across verticals) still have a ways to go. Of those who responded to AIIM’s ‘Paper Free: Are We There Yet?’ study, 18% say they have no ECM, document management, or workflow in place. Use of the basic capabilities found in ECM, and document management are in place for 18%, while 7% say they

have a dedicated workflow system across multiple processes. We believe the competitive advantages, both in terms of customer satisfaction, and audit preparedness, produced by effective communications management will spur additional adoption of such workflow technologies, and subsequent outsourced productions of printed communications.

Outsourced Cybersecurity & Compliance

With increased digitization of documents containing confidential, financial client information, and the proliferation of digital channels for communication and customer interaction in this space, data breaches are on the rise. Consumer-driven demand for best-in-class security is growing in step. Because of strict compliance rules surrounding Personally Identifiable Information (PII), governmental regulators also have implemented strict protocols that require financial firms to have procedures and systems in place that keep cyber-threats at bay. Below are four of the main drivers of these increased, outsourced cybersecurity and compliance efforts, ranked in order of importance by respondents. (Source: Cap Gemini: Wealth Management Trends 2016) Source: Cap Gemini

Threats Facing Wealth Management Firms due to Failure to Address Identity Theft/Personal Financial Crime

1 Loss of Business to Competition

2 Loss of Reputation and Dip in Trust & Confidence of Clients

3 Risk of Lawsuits and Investigations

4 Heavy Penalties

STUDY Are We There Yet?

0% 5% 10% 15% 20%

No ECM/DM system, or workflow

Use basic workflows within our ECM/DM/SharePoint system

ECM/DM/SharePoint system with workflow capability, but we don’t use it

Basic image capture system with no workflow

ECM/DM, but no workflow capability

Dedicated image capture system, with some workflow

Full workflow/BPM as part of our ECM system

Dedicated workflow/BPM system across multiple processes


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Increased BPO/A, Especially in Document Processing

Business process outsourcing of back-office functions, such as onboarding new clients, opening new accounts, or facilitating payment and billing services, has quickly caught on within the financial services industry. Today, top retail banks outsource their mortgage application processes, for example, to service partners who can process them at a lower cost, while still

operating within compliance guidelines and requirements, and also using best-practice, industry and ISO-standard practices, workflows and technology. Many leading financial services firms have their other document-laden processes quickly and expertly managed by third-party outsourcing partners.

Source: Elixirr.com

Securities processing

Payment processing

Mortgage processing

Core Banking

$13bn$6bn

$34bn $49bn

2012

Total CAGR 2009-20123.1%

Total CAGR 2012-20164.7%

MAR

KET

SIZE

($bn

)

Drivers: Increasing cyber-threats, a desire for efficient transactional document processing, and secure EHR initiatives are accelerating IT expenses and a need for cloud solutions and skilled document processors; creating new drivers for outsourcing in this healthcare space. Nearly 90% of healthcare providers – hospital networks, insurance providers and more – have been hit by a successful cyber-attack within the past two years. Areas we expect to see increased outsourcing in 2017 in the healthcare space, are data security and storage of patient data on more secure, private cloud systems, as opposed to on-site data centers,

healthcare-specific BPO/A and adapting to changing, more stringent CMS regulations in regards to patient and member communications. Accurate data tracking, inbound/outbound communication insights, and efficient processing of medical claims and other documentation is paramount to operational success for healthcare firms. Additionally, these document-intensive processes require highly-trained knowledge workers with expertise in, and a deep understanding of, industry practice; and are time consuming, and are themselves, ripe for outsourcing.

Increased Data Storage with Outsourced Cloud Vendors

Decision makers within the healthcare space are quickly beginning to understand the advantages that cloud data storage provides, as opposed to locally-hosted solutions, but the data does show that hesitations remain. As noted in the recent AIIM Paper Free: Are we There Yet? study, the 54% that reported that they are moving toward a hybrid approach illustrates that quick understanding. As mentioned, nearly 90% of all healthcare providers have already suffered a successful cyber-attack. Transitioning storage of protected patient/member data to an off-site provider who can provide a cloud-based, defense-in-depth approach to data security is emerging as one prominent trend in this industry.

HealthCare

5% More toward outsourcing

25% More toward cloud

54% More toward a hybrid of

cloud and on-premise

16% More toward on-premise

How do you view your delivery/deployment methods within the next 2 years?


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More Outsourced Business Processes, Including Customer Communications Management

Healthcare providers are taking a hard look at how they handle their business processes across multiple areas of their organizations. From claims management, to production of EOB’s, ANOCs, and other regulated communications, to streamlined and compliant customer communication workflows and platforms; organizations in this space are seeking a number of ways to bring process under control. As this is a highly-regulated industry, with many document-intensive processes which include sensitive, HIPAA-protected patient and member information that is time-consuming to process, we predict that more healthcare providers will be turning to outsourcing providers with deep, healthcare-specific knowledge who can support healthcare organizations with compliant BPA or BPO-focused solutions to help them streamline these laborious workflows.

Size of healthcare payer BPO marketRevenue in US$ billion

Source: Everest Group, Crowe-Horwath

Deal activity expected to happen in H2, 2015

CAGR (2012-2015)

Projected CAGR

An Uptick in Other Outsourced Document Processing Areas

Because healthcare management teams traditionally consider customer relationship management actions like insurance claim processing and onboarding new members a cost-of-business expense, healthcare providers have typically underinvested in optimizing or even automating certain business processes. In fact, Black Book found 71% of providers have not selected a vendor for these document-intensive workflows. As opposed

to sourcing and implementing their own processes; outsourced service partners take on the overhead costs of managing such processes; providing better turnaround time for payments, which allows hospital leaders to focus resources on clinical operations, and insurance provider leadership to focus more resources on member services and other strategic operations, as opposed to back-office work.

Which scenario best describes your hospital’s 2016-2018 RCM strategy for software and outsourcing services?

Source: Black Book

Hospital Size One Core Legacy RCM Vendor Software Solution

Seemless Array of Core and Bolt-on RCM

Software Solutions

Outsourcing RCM End-to-end

Outsourcing One or More Functions or Divisions

with Software

Small/Rural Hospitals 3% 25% 27% 45%

Community Hospitals 4% 43% 17% 36%

Large Hospitals 6% 51% 4% 39%


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Drivers: In addition to seeking the competitive edge that has traditionally motivated outsourcing, many law firms are seeking partners to help address security concerns, efficiency demands, and a younger employee base. According to responses from over 800 legal industry management professionals, increasing top-line revenue by bringing on new clients is a chief concern. This is challenging because day-to-day case work can take away from efforts to gain new clients. We believe we will see increased adoption

of outsourced practices in the areas of Capture/eDiscovery. Also, because there is such a focus on profits, and office real estate prices are skyrocketing, we expect to see expansion and adoption of hoteling and mobile workforce management solutions as well. Lastly, as firms are beginning to fully understand the range of damages a cyber breach can cause, we expect an uptick in cybersecurity outsourcing efforts.

Further Adoption of Capture/eDiscovery

One of the most straightforward ways that law firms can return billable hours to their attorneys and partners is by instituting a Capture & eDiscovery platform. By turning paper documents into searchable, digital data elements; research times are reduced drastically. In fact, many firms are creating entire

Digital Law Libraries; where all of their documentation has been digitized. Unfortunately, as the data shows, the maturity of capture programs at many enterprises is not at a place where it can deliver maximum value.

We capture content to the process and use adaptive/intelligent process workflows

We only scan things occasionally

We scan documents, invoices and/or forms, and capture data to the process

We use scanners for office tasks, but not as a coordinated input to process or archive

We scan documents and forms and route the flat image through the process

We scan documents as image only, primarily for archive

We scan documents and forms, and capture (OCR) text for routing or indexing

8%

21%

10%

14%

16%15%

16%

How would you describe the highest level of capture maturity in your business unit (across in-house and outsource)?

23.8% 23.6% 20.9% 8.4%

Increase Net Profits Attract New Clients Increase Revenue Reduce Cybersecurity Risk

What area causes the greatest concern for your firm?

Legal

Hoteling Will Become More Common

As the study we conducted in conjunction with the ALA states, “With a growing mobile workforce of attorneys, nearly 50 percent of dedicated work stations can be left empty on any given workday. To optimize the utilization of workspace, law firms are starting to trade in permanent desks for a hoteling model. In a recent National Law Journal article, the real estate brokerages, CBRE and Cushman & Wakefield, predicted that

hoteling is the future of the legal industry.” The drivers behind this trend are essentially two fold; advances in technology, and the work-style preferences of younger attorneys are creating an ability and motivation for mobile legal work. And skyrocketing real estate costs are providing the motivations for law firms to allow their attorneys to work in this manner, as it provides more flexible office management options and lower costs.


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More Outsourced/Stringent Cybersecurity Measures

With the average breach costing law firms $4 million, we expect to see a greater emphasis on security. Breaches compromise protected client information, shut down law firm operations, and cause immeasurable reputational damage. Though a cybersecurity event can cause all of the above-mentioned harms, only 2% of firms reported spending a ‘great deal’ of their budget on these measures, and 10% reported not

allocating any budget at all to cybersecurity. Clearly, law firms are significantly behind the curve, despite law enforcement agencies and cybersecurity firms issuing repeated warnings about the risks of attacks by insiders, fraudsters, hacktivists, unscrupulous competitors and nation-states. Because of this, we expect to see rapidly expanding adoption of more advanced cybersecurity practices.

Accounting/Finance

Advertising/Marketing

Cybersecurity

eDiscovery

37

40

40

11

9

10

27

45

27

36

36 30

6

19

12

6

1

5

2

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The decision to outsource is not a small one for any organization to make. Once it has been determined that from a strategic standpoint, bringing on a partner is preferable to attempting to handle everything in-house, business managers are confronted with another, equally difficult decision; whether to procure a single vendor, or a multiple vendor arrangement.

While arguments for the advantages of one or the other have both been made throughout the years, that debate has essentially been settled by the proliferation of outsourcing solutions available. For a myriad of reasons, procuring as many solutions as possible from a single vendor has emerged as the clear best-practice. These reasons why single-sourcing is preferable include, but are not limited to the below:

From Solution Selection, to Vendor-Vetting

Perhaps the biggest single factor as to why a single partner arrangement is so preferable is the increased accountability the client receives. When you are managing multiple vendors, it’s difficult to ensure there’s no gaps in service. If there is? Likely those vendors will send you around in a circle when it comes time to assume blame. If you only have one partner, clearly you’ll know who to talk to if something does go wrong, because that outsourcer is providing not only an end-to-end solution, but end-to-end accountability as well.

Single-sourcing also provides better end user quality and optimized service delivery. When you are working with a single provider across several areas of your business, their success becomes closely tied to your own. Their reputation for successful service delivery is made more prominent, as they are no longer simply one face in a crowd of many vendors. You can build a level of rapport that creates a type of partnership between the two firms; a level of service that is difficult to procure when managing multiple vendor relationships.

1 Managing multiple vendors creates difficulties within management of multiple, potentially overlapping SLAs – requiring increased internal insight

2 It also creates an inability to streamline processes, or drive synergistic solutions because of multiple external vendors

3 Finally, it produces limited or disjointed insights and data tracking capabilities – an inability to see the entire picture due to segmented outsourcing practices

How much of your operations budget, excluding staff salaries, is allocated to the following?


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2017 promises to be a year of increased adoption of many innovative, collaborative approaches to outsourcing. The data collected by our own research combined with the findings of others, has shown us that the motivations and the solutions are in place to alleviate the pressures that new drivers and trends are placing on enterprises. The findings presented here help to illustrate that businesses across industries are feeling the effects of a rapidly changing business world. These same businesses are reviewing and adopting innovative new outsourcing-based technologies and workflow tools to better navigate those new conditions.

As a result, it is our final prediction that the enterprises that are the quickest to adopt these innovative new approaches to workflow and business process management, in a thoughtfully-implemented, single-vendor manner; will be the ones that further engage their workforce, streamline their workflows in safe and compliant manners, and improve their customer experiences.

Conclusion

The close partnerships developed in a single-source relationship also streamlines training. In many emerging outsourcing trends like shared-staffing models, employees from the outsourcer are actually on-site with you. You can more easily absorb these employees in a way that matches your culture and operating methods when you are working with a single partner, as opposed to bringing on people from any number of outsourcing partners.

Finally, a single-sourcing model enhances brand and reputation of a business. When all outsourced operations are handled under a single SLA, it boosts the quality of work and ensures that the highest quality of service is consistently provided to end customers in a way that is much easier than attempting to manage any number of outside vendors.

Novitex Enterprise Solutions is the leading provider of innovative, cloud-based solutions in the document outsourcing industry. By leveraging the end-to-end Integrated Document Life Cycle™ framework, our consultative approach and the right technology, Novitex and its 9,000 on-the-ground employees enable clients to free up valuable resources to drive their businesses forward. With more than 30 years of experience, Novitex has successfully implemented solutions for hundreds of clients, including the Fortune 500, across ten vertical markets

For more information on Novitex, or the outsourcing solutions we offer our clients, please visit Novitex.com at any time, or reach out directly at [email protected].

https://www.novitex.com/

mailto:[email protected]

Novitex Enterprise Solutions 300 First Stamford Place | Second Floor, West | Stamford, CT 06902

www.Novitex.com | 1-844-NOVITEX | [email protected]

https://www.novitex.com/

mailto:[email protected]

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7 Trends Driving the Shift to Document Outsourcing in 2017media.instantcustomer.com/...industrytrends-2017.pdf · 7 TRENDS DRIVING THE SHIFT TO DOCUMENT OUTSOURCING IN 2017 3 TREND