6293a Enu Companion

8/10/2019 6293a Enu Companion

1/107

O F F I C I A L M I C R O S O F T L E A R N I N G P R OD U C T

6293ATroubleshooting and Suorting!indo"s# $ in the Enterrise

Companion Content


2/107

Troubleshooting and Supporting Windows 7 in2

Information in this doument! inluding "#$ and other Internet Web site referenes! is

sub%et to hange without notie& "nless otherwise noted! the e'ample ompanies!

organi(ations! produts! domain names! e)mail addresses! logos! people! plaes! ande*ents depited herein are +titious! and no assoiation with an, real ompan,!

organi(ation! produt! domain name! e)mail address! logo! person! plae or e*ent is

intended or should be inferred& -ompl,ing with all appliable op,right laws is theresponsibilit, of the user& Without limiting the rights under op,right! no part of this

doument ma, be reprodued! stored in or introdued into a retrie*al s,stem! or

transmitted in an, form or b, an, means .eletroni! mehanial! photoop,ing!reording! or otherwise/! or for an, purpose! without the e'press written permission of

0irosoft -orporation&

0irosoft ma, ha*e patents! patent appliations! trademar1s! op,rights! or other

intelletual propert, rights o*ering sub%et matter in this doument& E'ept as

e'pressl, pro*ided in an, written liense agreement from 0irosoft! the

furnishing of this doument does not gi*e ,ou an, liense to these patents!

trademar1s! op,rights! or other intelletual propert,&

The names of manufaturers! produts! or "#$s are pro*ided for informationalpurposes onl, and 0irosoft ma1es no representations and warranties! either

e'pressed! implied! or statutor,! regarding

these manufaturers or the use of the

produts with an, 0irosoft tehnologies& The inlusion of a manufaturer or

produt does not impl, endorsement of 0irosoft of the manufaturer or produt&

$in1s ma, be pro*ided to third part, sites& Suh sites are not under the ontrol of

0irosoft and 0irosoft is not responsible for the ontents of an, lin1ed site or an,

lin1 ontained in a lin1ed site! or an, hanges or updates to suh sites& 0irosoft is

not responsible for webasting or an, other form of transmission reei*ed from

an, lin1ed site& 0irosoft is pro*iding these lin1s to ,ou onl, as a on*eniene! and

the inlusion of an, lin1 does not impl, endorsement of 0irosoft of the site or the

produts ontained therein&

244 0irosoft -orporation& All rights reser*ed&

0irosoft and the trademar1s listed athttp5 www&mirosoft&omab o utlegalenusIntellet ual ropert,

Trademar1sE8)"S&asp'are trademar1s of the 0irosoft group of ompanies& All other

mar1s are propert, of their respeti*e owners&

rodut 8umber5 6293A

#eleased5 244
http://www.microsoft.com/about/legal/en/us/IntellectualProperty/Trademarks/EN-US.aspxhttp://www.microsoft.com/about/legal/en/us/IntellectualProperty/Trademarks/EN-US.aspxhttp://www.microsoft.com/about/legal/en/us/IntellectualProperty/Trademarks/EN-US.aspxhttp://www.microsoft.com/about/legal/en/us/IntellectualProperty/Trademarks/EN-US.aspxhttp://www.microsoft.com/about/legal/en/us/IntellectualProperty/Trademarks/EN-US.aspxhttp://www.microsoft.com/about/legal/en/us/IntellectualProperty/Trademarks/EN-US.aspx


3/107


4/107


5/107


6/107


7/107

0odule 4I%le%enting a Troubleshooting Methodolog&

Contents'Lesson (5 :*er*iew of Troubleshooting Steps )


8/107

$esson 2

O*er*ie" o+ Troubleshooting Stes

Contents'Additional #eading ,


9/107

Additional Reading

The Pro-ess o+ Proble% Reorting

;ou an +nd more information on the proesses of problem reporting at

0irosoft :perations

$in1Id?24=6=&
http://go.microsoft.com/fwlink/?LinkId=214064http://go.microsoft.com/fwlink/?LinkId=214064http://go.microsoft.com/fwlink/?LinkId=214064http://go.microsoft.com/fwlink/?LinkId=214064


10/107

. Troubleshooting and Supporting Windows 7 in

0odule 2Troubleshooting Startu Issues

Contents'

Lesson .' :*er*iew of the Windows 7 #eo*er, En*ironment ..

Lesson (' -on+guring and Troubleshooting Startup Settings .0

0odule #e*iews and Ta1eawa,s .$


11/107

$esson 4

O*er*ie" o+ the !indo"s $ Re-o*er&En*iron%ent

Contents'

@etailed @emonstration Steps .(


12/107

Troubleshooting and Supporting Windows 7 in

Detailed De%onstration Stes

De%onstration' E1a%ine the Startu En*iron%ent "ith

!indo"s REInstru-tions

4. -li1 Start! and in the Sear-h bo'! t,pe shutdo"n r! and then press Enter& Windowsrestarts&

Tas9 (' Start in !indo"s RE

1. While the *irtual mahine is restarting! when the Press an& 9e& to boot +ro% CD or

D4D %essage

aears! press Spaebar& The setup loads&2. When prompted! in the Install !indo"s dialog bo'! li1 Ne1t&

3. :n the Install no" page! li1 Reair &our -o%uter&

4. In the S&ste% Re-o*er& Otions dialog bo'! li1 Ne1t&

Tas9 6' Use the Co%%and Pro%t tool

1. In the S&ste% Re-o*er& Otions dialog bo'! li1 Co%%and Pro%t&

2. At the ommand prompt! t,pe the following ommand! and then press Enter5


-5


13/107


8o +les are *isible beause the logial - dri*e is mounted as dri*e E within Windows#E&

@ir


14/107



The diretor, struture of the logial Fdri*e -G is *isible&


The following ser*ies are started5 @-:0 Ser*er roess $aunher! lug and la,!

ower! #emote roedure -all .#-/! #- Endpoint 0apper! Seurit, Aounts

0anager! Windows E*ent $og! and Windows 0anagement Instrumentation&


8. ;ou suessfull, open the registr, editor& -lose the registr, editor& At the ommandprompt! t,pe the following ommand! and then press Enter5


10.;ou are unable to load the tool suessfull,! as it is restrited in Windows #E& In

the S&ste% Con>guration dialog bo'! li1 O?& At the ommand prompt!t,pe the following ommand! and then press Enter5

11.E'amine the list of ser*ies& At the ommand prompt! t,pe the followingommand! and then press Enter5



E5

@ir

8et start

#egedit

-dHwindowsHs,stem32

mson+g&e'e

S uer,

ootre +'mbr

ootre +'boot

E'it


15/107

Tas9 @' Use the startu reair tool

1. In the S&ste% Re-o*er& Otions dialog bo'! li1 Startu Reair&

2. In the Startu Reair dialog bo'! li1 Finish&

3. In the S&ste% Re-o*er& Otions dialog bo'! li1 Restart&

To reare +or the ne1t ra-ti-e

When ,ou +nish! lea*e both *irtual mahines running&


16/107

$esson 2

Con>guring and Troubleshooting StartuSettings

Contents'

Additional #eading .5


17/107

Additional Reading

Understanding the CD Con>guration Settings

$in 1 Id?69==J&
http://go.microsoft.com/fwlink/?LinkId=69448http://go.microsoft.com/fwlink/?LinkId=69448


18/107

Module Re*ie"s and Ta9ea"a&s

Re*ie" Buestions

uestion' After installing a new *ideo dri*er! ,our userKs omputer

beomes unstable and will not start orretl,& What would ,ou tr, +rst to

resol*e this problem>

Ans"er' "se Safe 0ode to aess S,stem #estore and to roll ba1 the

on+guration to a pre*ious point& If S,stem #estore is una*ailable! attempt

a dri*er rollba1&

uestion'The boot en*ironment of a userKs omputer is orrupt! and ,ou

suspet a *irus& efore ,ou an run *irus remo*al tools! ,ou must reo*er

the boot en*ironment& What ommand)line tool.s/ ould ,ou use>

Ans"er' ootre&e'e with the fi'mbr and +'boot swithes&

uestion';our user adds a new hard dis1 to the omputer! whih hanges

the omputerKs partition numbering& To enable the omputer to start! the

user needs ,ou to hange the -@& What tool would ,ou use>

Ans"er' -@Edit enum to *iew the entries in the store& Then use -@Edit

to edit the store to reLet the hanges in the omputer&

uestion' A user has reported a problem to the help des1& The, are

e'periening problems with starting their omputer after a new de*ie

dri*er was added& ;ou deide to start the omputer b, using a minimal

boot! but want to on+gure that from Windows before restarting& Whattool ould ,ou use>

Ans"er' S,stem -on+guration .0S-on+g&e'e/ enables ,ou to on+gure

ad*aned startup options inluding *arious minimal startup

en*ironments&uestion' A s,stem ser*ie is ausing startup problems! and ,our help)

des1 user has started the problemati omputer into Windows #E& What

ommand)line tools! aessible from Windows #E! enable ,ou to ontrol

the startup of ser*ies>

Ans"er' S&e'e enables ,ou to *iew and on+gure s,stem ser*ies both

within Windows #E and the running Windows operating s,stem&

uestion' The help des1 reentl, installed a new de*ie dri*er on a

omputer& A stop ode is generated along with a blue sreen during startup&

What reo*er, mehanism would ,ou tr, +rst>

Ans"er' $ast Mnown Nood might wor1 beause no one has logged onto the

omputer& Bowe*er! if that does not wor1! safe mode and dri*er rollba1might be worth tr,ing! although the omputer ma, not be able to bootfrom safe mode& If it annot! tr, using Windows #E and a s,stem restore

point&


19/107

0odule 3Using Grou Poli-& to Centralie Con>guration

Contents'

Lesson .' :*er*iew of Nroup 7oli, Appliation .,

Lesson (' #esol*ing -lient -on+guration


20/107

$esson 4

O*er*ie" o+ Grou Poli-& Ali-ation

Contents'

Ouestion and Answers (/


21/107

Troubleshooting and Supporting Windows 7 in (

uestion and Ans"ers

Dis-ussion' Grou Poli-& Ali-ationuestion' Bow would ,ou use a N: to distribute an appliation onl, to

users in a single region>

Ans"er' $in1 the N: that distributes the appliation to the region that

reuires the appliation& ;ou reate a N: with *arious omputer and

user settings to standardi(e settings in a region&

uestion';ou lin1 the N: to the omputers :" in that region& Whih settings areapplied>

Ans"er' When the N: is lin1ed to the -omputers :" in a region! onl, the

omputer settings are applied to omputers in the -omputers :"& "ser

settings would onl, be applied if user aounts e'isted in that :"& $in1ing

the N: to the region :" would result in both omputer and user settings

being applied in the region&

uestion' Wh, might it be a bene+t for roaming users to lin1 printerdistribution to a site rather than a spei+ :">

Ans"er' If a N: is lin1ed to a site! then it applied to all users and

omputers in that site&The site orresponds to a ph,sial loation& rintersare spei+ to a ph,sial loation& As users roam loal printers are installedon their mobile omputers based on the site the, are loated in&

uestion' Bow an ,ou on+gure seurit, settings in a N: and ensure

that the, applied to all regions>

Ans"er'The N: with seurit, settings should be lin1ed to the domain

and enfored& Enforing the N: lin1 ensures that no N:s applied to :"san o*erride the domain)wide seurit, settings&

uestion'The home page for users is de+ned in a N: that is lin1ed to

the domain& The home page points at the ompan, intranet& The

managers ha*e a new web)based appliation that should being de+ned

as their home page& This should be distributed b, N:& Bow an ,ou

do this>

Ans"er' -reate a new N: that de+nes the home page for managers and

lin1 it to the 0anagers :" in eah region& The N: lin1ed to the 0anagers

:" in eah region o*errides the settings de+ned at the domain&


22/107

$esson 2

Resol*ing Client Con>guration Failures and GPOAli-ation Issues

Contents'

Ouestion and Answers ((

Additional #eading (6


23/107


uestion and Ans"ers

Dis-ussion' Reasons +or GPO Ali-ation Issuesuestion' What are some of the reasons that N: settings might not

appl, as ,ou thin1 the, should>

Ans"er' ossible reasons that N: settings ma, not appl, inlude5

A N: with user settings is not lin1ed to a loation where the user aount

resides&

A N: with omputer settings is not lin1ed to a loation where the omputer

aount resides&

A omputer is not able to ommuniate with a domain ontroller to

download the N:& This an be aused b, networ1 ommuniation

problems! inorret time settings on the lient omputer! and orruptedomputer aounts&

A N: was not properl, tested and is on+gured inorretl,&

roessing e'eptions are pre*enting the N: from being proessed&

roessing e'eptions inlude5

lo1ed inheritane&

Enforement&

$in1 order&

W0I +ltering&


24/107

Additional Reading

Tools +or Troubleshooting GPO Ali-ation


25/107


Re*ie" Buestions

uestion';ou do not ha*e permission to log on to domain ontrollers in

,our organi(ation& Bowe*er! ,ou would li1e to perform Nroup oli,0odeling using the N0-& Bow an ,ou use N0- on a Windows 7

omputer>

Ans"er' @ownload and install the #emote Ser*er Administrati*e Tools&

This is preferred to using the #So snap)in whih reuires modif,ing the

+rewall&

uestion';our organi(ation has a omputer lab that is used for

training& When users log on to omputers in this lab! the, should ha*e

onl, lab)spei+ settings& The instrutor in the lab this wee1 is

indiating that users are not getting the default home page for the Web

appliation that the, are using for training& ;ou 1now that a new N:

for the lab was reated last

Ans"er'The most li1el, ause of this problem is that the new N: does not

ha*e loopba1 proessing enabled&

uestion' A new user in aounting alled the help des1 to e'plain

that she does not ha*e the departmentKs standard dri*e mappings&

These dri*e mappings are on+gured b, using Nroup oli,

referenes& What is the most li1el, ause of this problem>

Ans"er' There is li1el, a on+guration problem with the new user

aount& @epending on how the dri*e mappings are on+gured for

appliation! it is possible that the user in not in the orret group or the

user aount is not in the orret :" where the N: is lin1ed&


26/107

Lab Re*ie" uestions and Ans"ersuestion' Bow did ,ou diso*er the soure of the problem in E'erise 4>

Ans"er' Answers ma, *ar,! but students ma, diso*er it b, seeing that

the 8;-)-$4 omputer was not in the same :" as 8;-)$A4&

uestion' Bow did ,ou diso*er the soure of the problem in E'erise 2>

Ans"er' Answers ma, *ar,! but students ma, diso*er it b, seeing the

authentiation failure in the s,stem e*ent log&

uestion' Whih of the tas1s ,ou performed in these labs do ,ou not ha*e

permission to perform in ,our en*ironment>

Ans"er' Answers ma, *ar,! but tas1s related to managing user and

omputer aounts ma, not be permitted for des1top tehniian beause

the, aPet Ati*e @iretor, @omain Ser*ies .A@ @S/&


27/107

0odule =Troubleshooting 2ard"are De*i-e: De*i-e Dri*er:andPer+or%an-e Issues

Contents'

Lesson .' :*er*iew of Bardware Troubleshooting ($

Lesson ('Troubleshooting h,sial


28/107

$esson 4

O*er*ie" o+ 2ard"are Troubleshooting

Contents'

Ouestion and Answers ()

Additional #eading (,


29/107


30/107

Additional Reading

Considerations +or US De*i-es

$in1Id?24=79&
http://go.microsoft.com/fwlink/?LinkId=214079http://go.microsoft.com/fwlink/?LinkId=214079http://go.microsoft.com/fwlink/?LinkId=214079http://go.microsoft.com/fwlink/?LinkId=214079


31/107


32/107

Additional Reading

Guidelines +or Rela-ing 2ard"are

@iso*er whih de*ies are ompatible with Windows 7 b, *isiting the 0irosoft

website at http5go &mirosoft&o mfwlin1>$in1Id? 24=77&
http://go.microsoft.com/fwlink/?LinkId=214077http://go.microsoft.com/fwlink/?LinkId=214077http://go.microsoft.com/fwlink/?LinkId=214077


33/107


$esson =

Con>guring Per+or%an-e Otions in !indo"s $

Contents'

Ouestions and Answers 66

Additional #eading 6@


34/107

uestions and Ans"ers

2o" !indo"s Uses ?e& S&ste% Co%onents

uestion' Whih hardware omponents are most li1el, to restrit

performane for a Windows 7 omputer>

Ans"er' 0emor, and proessor! but all omponents an restrit

performane for awor1station&


35/107

Additional Reading

2o" !indo"s Uses ?e& S&ste% Co%onents

$ in1I@?4=&

Oti%iing Per+or%an-e b& Con>guring !indo"s Paging


36/107

$esson

Troubleshooting De*i-e Dri*er Failures

Contents'

@etailed @emonstration Steps 65


37/107


De%onstration' 2o" to Use Grou Poli-& to Manage Dri*er

InstallationDe%onstration Stes

Note ;ou reuire the 6293A)8;-)@-4 *irtual mahine to omplete thisdemonstration& $og on to the *irtual mahines as Contoso


38/107


39/107

6. @ouble)li1 Disla& a -usto% %essage "hen installation is re*ented b& a oli-&setting&

7. -li1 Enabled! and in the Detail Te1t! t,pe Contoso Poli-& restri-ts installation o+-ertain de*i-es! and then li1 O?&

8. -lose all open windows&

Note #e*ert all *irtual mahines&


40/107


Re*ie" Buestions

uestion' If ,ou do not on+gure de*ie restritions in N:s! what seurit,

ris1s do "S remo*able storage de*ies pose>

Ans"er' "sers an install de*ies and then op, sensiti*e data onto those

de*ies& The data ould then be distributed to non)authori(ed persons! or

the de*ie ould be lost&

What two methods an ,ou use to restrit spei+ de*ie installation through N:>

Ans"er' &I8< +les ontain both a setup lass N"I@ and a de*ie identi+er

string& ;ou an use either method to restrit de*ie installation&

uestion' "sers are omplaining that when the, *isit ustomer

sites! the, are unable to onnet to their ustomersK printers

beause of de*ie)installation restritions& What two possible ations

ould ,ou ta1e>

Ans"er' Enable de*ie installation for setup lass N"I@ for printers or add the

dri*ers to the dri*er store using nputil&e'e&

uestion' "sers on the help des1 ha*e tried to install a new dri*er for

a user in the mar1eting department to enable them to use their new

sanner& The dri*er is not part of the dri*er store and Nroup oli,

prohibits installation of additional dri*ers& What N: setting would ,ou

reommend hanging in order to enable the installation of this dri*er>

Ans"er' 8o N7: setting needs to be hanged& It would be better to installthe dri*er into the store& Alternati*el,! ,ou ould hange Allow installationof de*ies using dri*ers that math these de*ie setup lasses in Co%uter

Con>guration! selet Poli-ies! Ad%inistrati*e Te%lates! S&ste%! De*i-eInstallationHDe*i-e Installation Restri-tions=

uestion';ou deide to install this dri*er into the dri*er store& Assuming the

dri*er is in the @5Hsanner folder and the dri*er I8< +le is alled Sanner&inf!

what ommand would ,ou use>

Ans"er' Pnutil=e1e 3a D'

Ans"er'

Ensure write)ahing is enabled

0inimi(e paging

@istribute load aross all a*ailable dis1s


41/107

Implement faster dis1s


42/107

-onsider using solid state dis1s

-onsider implementing a performane)enhaning dis1 arra,

@efragment hea*il, used *olumes&

uestion';ou need to *iew the appliation log on another omputer without*isiting that omputer& Bow ould ,ou do this>

Ans"er' -on+gure e*ent forwarding and subsriptions for the remote omputer5

1. :n the remote omputer! run "inr% Bui-9-on>g&

2. :n the remote omputer! add ,our omputer aount to the loalAdministrators group&

3. :n ,our omputer! run "e-util B-&

4. -on+gure the e*ent log settings on ,our omputer&


43/107

Troubleshooting and Supporting Windows 7 in @

Lab Re*ie" uestions and Ans"ers

Lab A' Resol*ing 2ard"are De*i-e and De*i-e Dri*er Issuesuestion' In the lab! how did ,ou reo*er the omputer with the problematide*ie>

Ans"er' "ninstalling the de*ie and restarting the omputer resol*ed the problem&

uestion' What other mehanisms did ,ou attempt>

Ans"er' Answers will *ar,! but might inlude Safe 0ode! $ast Mnown Nood! or

Windows #eo*er, En*ironment .#E/&

Lab ' Troubleshooting Per+or%an-e3Related Issues Otionaluestion' In the lab! ,our user omplained of poor performane& What did ,oudiso*er>

Ans"er' All omponents were aPeted to some e'tent&

uestion' What omponent was aPeted the most>

Ans"er' 0emor, were impated most seriousl,&

uestion' What solutions or mitigations would ,ou reommend>

Ans"er' #un the demanding appliation on a more powerful omputer! or

add proessor

and memor, apait, to the e'isting omputer .the former

being somewhat unrealisti/&


44/107

0odule Troubleshooting Net"or9 Conne-ti*it& Issues

Contents'

Lesson ('Troubleshooting 8etwor1 -onneti*it, Issues @(

0odule #e*iews and Ta1eawa,s @$

$ab #e*iew Ouestions and Answers @)


45/107


$esson 2

Troubleshooting Net"or9 Conne-ti*it& Issues

Contents'

@etailed @emonstration Steps @6

Additional #eading @5


46/107


47/107

to get a displa, of the T- port J onnetion&


48/107

4eri+& >re"all -on>guration

1. -li1 Start! and in the Sear-h bo'! t,pe !indo"s Fire"all "ith Ad*an-edSe-urit&! and then pressEnter&

2. In Windows g disla&dns! and then press Enter& ;ou

an see the intranet reord in the ahe&


49/107

Test na%e resolution "ith nsloo9u

1. At the ommand prompt! t,pe nsloo9u n&-3d-.! and then press Enter&

2. At the ommand prompt! t,pe nsloo9u ;d. n&-3d-. J >le=t1t! and then pressEnter&

3. At the ommand prompt! t,pe notead >le=t1t! and then press Enter&

4. Ciew the information and then lose notepad&

4ie"ing NetIOS na%es

1. At the ommand prompt! t,pe NTSTAT ;n! and then press Enter& This displa,s the

loall, registered 8etI:S names&

2. At the ommand prompt! t,pe NTSTAT ;-! and then press Enter& This displa,s an,ahed reords&

3. At the ommand prompt! t,pe NTSTAT ;R! and then press Enter& This

purges the ahe and preloads an, #E tagged items from $0B:STS into

ahe&

4. At the ommand prompt! t,pe NTSTAT ;-! and then press Enter& There are noremaining entries&

Note #e*ert all *irtual mahines&


50/107

Additional Reading

Troubleshooting IP*@ Conne-ti*it&

@ownload the ortOr, tool from the 0irosoft @ownload -enter website at

http5go &mir osoft&omfwlin1>$in1I@?4=46&
http://go.microsoft.com/fwlink/?LinkID=154516http://go.microsoft.com/fwlink/?LinkID=154516http://go.microsoft.com/fwlink/?LinkID=154516


51/107

Module Re*ie"s andTa9ea"a&s

Re*ie" Buestions

uestion';ou must reon+gure a lient omputerKs I*= on+guration! but,ou do not ha*e time to *isit the omputer& What tool ould ,ou use! from the

ommand line! to reon+gure the lient omputer>

Ans"er' "se the netsh&e'e ommand5

netsh interfae ip*= add dnsser*er name?U$oal Area -onnetion 2Uaddress?4&4&4=&4 inde'?2

netsh interfae ip*= set address name?U$oal Area -onnetion 2U soure?stati

address?4&4&4=&4 mas1?2&2&2& gatewa,?4&4&4=&4&

Note ;ou will need to use winrs&e'e to e'eute this ommand5 winrs

)r5ser*erVname ommand&

uestion'To run the ommand)line tools! what would ,ou need to do at theremote omputer>

Ans"er' Enable #emote 0anagement5 run winrm ui1on+g

uestion' A lient omputer has obtained an I address of 469&2=&4&37& What would,ou do>

Ans"er' -he1 that the @B- ser*er is online! that it has suient sope

addresses a*ailable!and that it is aessible from the problemati

omputerKs subnet&


52/107

Lab Re*ie" uestions andAns"ers

uestion' In the lab! ,our user omplained of being unable to log on&

What solutions did ,ou attempt>

Ans"er' Answers will *ar,! but ma, inlude he1ing that the domainontroller was operational&

uestion' What solution was suessful>

Ans"er' #eon+guring the I*= settings for the lient omputer! ideall, b,

enabling the @B- ser*ie on @-4! and disabling it on SC#4&

uestion' In the lab! ,our user omplained of being unable to onnet to the

Intranet& What solutions did ,ou attempt>

Ans"er' Answers will *ar,! but might inlude tr,ing the onnetion from

another omputer

.-$2/&


Ans"er' "pdating the erroneous reord in @8S&


53/107

0odule 6Troubleshooting Re%ote Conne-ti*it& Issues

Contents'

Lesson .5 Troubleshooting C8 -onneti*it, Issues 0/

Lesson 6'Troubleshooting "ser Issues b, "sing #emote Assistane0@

Lesson @' Troubleshooting 8A Issues 0$

Lesson 0'Troubleshooting @iretAess Issues 5/

0odule #e*iews and Ta1eawa,s 5(

$ab #e*iew Ouestions and Answers 56


54/107

Troubleshooting and Supporting Windows 7 in0

$esson 4

Troubleshooting 4PN Conne-ti*it& Issues

Contents'

@etailed @emonstration Steps 0.


55/107


De%onstration' 2o" to Create a 4PN Conne-tion

Setu

gure dial3in settings +or users

1. Swith to the 8;-)@-4 *irtual mahine&

2. -li1 Start! point to Ad%inistrati*e Tools! and then li1 A-ti*e Dire-tor& Users andCo%uters&

3. In the na*igation pane! e'pand Contoso=-o%! and then li1 Mar9eting&

4. In the results pane! double)li1 Ada% Carter&

5. In the Ada% Carter Proerties dialog bo'! li1 the Dial3in tab&

6. 8otie that the 8etwor1 Aess ermission defaults to -ontrol aess through 8S

8etwor1 oli,& -li1 O?&

7. @ouble)li1 the Mar9eting seurit, group! and then li1 the Me%bers tab&

-lose the 0ar1eting

roperties dialog bo'&

8. -lose Ati*e @iretor, "sers and -omputers&

Con>gure routing and re%ote a--ess as a 4PN ser*er1. Swith to 8;-)SC#4&

2. -li1 Start! point to Ad%inistrati*e Tools! and then li1 Ser*er Manager& TheSer*er 0anager opens&

3. In the Ser*er 0anager .8;-)SC#4/ list pane! right)li1 Roles! and then li1

Add Roles from the onte't menu& The Add #oles Wi(ard appears& -li1 Ne1t&

4. :n the Sele-t Ser*er Roles page! selet Net"or9 Poli-& and A--ess Ser*i-es! andthen li1 Ne1t&

5. :n the Introdu-tion to Net"or9 Poli-& and A--ess Ser*i-es page! li1 Ne1t&

6. :n the Sele-t Role Ser*i-es page! selet the Net"or9 Poli-& Ser*er and


56/107

Routing and Re%ote A--ess Ser*i-es he1 bo'es! and then li1 Ne1t&

7. :n the Con>r% Installation Sele-tions page! li1 Install&


57/107


8. :n the Installation Results page! *erif, Installation su--eeded appears in thedetails pane! and then li1 Close&

9. -lose the Ser*er 0anager& The 8etwor1 oli, and #outing and #emote Aess

Ser*ies roles are installed on 6293A)8;-)SC#4&

10.-li1 Start! and then li1 Ad%inistrati*e Tools&

11. gure and Enable Routing and Re%ote A--ess&

13. -li1 Ne1t on the wi(ardKs !el-o%e page&

14. :n the Con>guration page! li1 Custo% -on>guration! and then li1 Ne1t&

15. :n the Custo% Con>guration page! selet the 4PN a--ess he1 bo'! and then li1Ne1t&

16. In the Routing and Re%ote A--ess Ser*er Setu !iard! li1 Finish&

17. In the Routing and Re%ote A--ess dialog bo'! li1 O?&

18. In the Start the ser*i-e dialog bo'! li1 Start ser*i-e&

19. In Routing and Re%ote A--ess! in the na*igation pane! right)li1 N7C3S4R. lo-al!li1Proerties! and then li1 the IP*@ tab&

20. -li1 Stati- address ool! and then li1 Add&

21. In the Ne" IP*@ Address Range dialog bo'! in the Start IP address bo'! t,pe

./=./=/=$/& In theNu%ber o+ addresses bo'! t,pe (0! and then li1 O?&

22. -li1 O?! and then li1 Start! point to Ad%inistrati*e Tools! and then li1

Net"or9 Poli-& Ser*er&The 8etwor1 7oli, Ser*er administrati*e tool appears&

23. In the list pane! e'pand Poli-ies! and then li1 Net"or9 Poli-ies&

24. #ight)li1 the Conne-tions to Mi-roso+t Routing and Re%ote A--ess ser*er poli,!and then li1Disable&

25. #epeat for an, remaining poliies&

Con>gure a 4PN client

1. Swith to the 8;-)-$4 omputer! log oP! and then log on using the followingredentials5

"ser name5 Ada%

assword5 Pa88"/rd

@omain5 Contoso

2. -li1 Start! and then li1 Control Panel&

3. In the -ontrol 7anel! li1 4ie" net"or9 status and tas9s&


58/107


4. In the 8etwor1 and Sharing -enter window! under Change &our net"or9ingsettings! li1 Set u a ne" -onne-tion or net"or9&

5. In the Set U a Conne-tion or Net"or9 dialog bo'! li1 Conne-t to a "or9la-e!and then li1Ne1t&


59/107

6. :n the Do &ou "ant to use a -onne-tion that &ou alread& ha*eK page! li1 8e't&

7. In the Conne-t to a !or9la-e dialog bo'! li1 the Use %& Internet -onne-tion4PN option& When prompted! li1 Ill set u an Internet -onne-tion later&

8. In the T&e the Internet address to -onne-t to page! speif, an Internet address of

./=./=/=..and a Destination Na%e of 2! and then li1 Ne1t&

9. :n the T&e &our user na%e and ass"ord page! lea*e the user name andpassword blan1! and then li1 Create&

10. -li1 Close in the Conne-t to a !or9la-e dialog bo'&

11. In the 8etwor1 and Sharing -enter window! li1 Change adater settings&

12. :n the Net"or9 Conne-tions page! right)li1 2! and then li1 Conne-t&

13. "se the following information in the Conne-t 2 te't bo'es! and then li1 Conne-t5

"ser name5 Ada%

assword5 Pa88"/rd

@omain5 Contoso

14.The C8 does not onnet beause there is no mathing poli,& -li1 Close&

To reare +or the ne1t de%onstration

When ,ou +nish the demonstration! lea*e the *irtual mahines running&


60/107

$esson 3

Troubleshooting User Issues b& Using Re%oteAssistan-e

Contents'

@etailed @emonstration Steps 00


61/107

Detailed De%onstrationStes

De%onstration' 2o" to Use Re%ote Assistan-e Otional

Setu


62/107

9. In the !indo"s Re%ote Assistan-e dialog bo'! li17es&

10. Swith to 8;-)@-4&


63/107

11. In Word! li1 the Re*ie" menu! and then selet the te't in the doument window&

12. In the menu! li1 Ne" Co%%ent! and then t,pe This is ho" &ou la-e a-o%%ent in ado-u%ent&

13. -li1 the ursor elsewhere in the doument window&

14. In the !indo"s Re%ote Assistan-e ; 2eling Ada% Carter menu! li1 Chat&

15. In the bottom -hat window! t,pe Does that helK! and then press Enter&

16. Swith to 8;-)-$4&

17. :bser*e the message&

18.T,pe7es: than9s! press Enter! and then in the Menu! li1 Sto sharing&


20. @isard the +le hanges! and then log oP 8;-)-$4&

21. Swith to 8;-)@-4&

22. -lose all open windows! and then log oP 8;-)@-4&

When ,ou +nish the demonstration session! re*ert the *irtual mahines to their initial

state b, ompleting

the following steps5

23. :n the host omputer! start B,per)C 0anager&

24. #ight)li1 5(,6A3N7C3DC. in the 4irtual Ma-hines list! and then li1 Re*ert&

25. In the Re*ert 4irtual Ma-hine dialog bo'! li1 Re*ert&

26. #epeat these steps for both 6293A)8;-)SC#4 and 6293A)8;-)-$4&


64/107

$esson =

Troubleshooting NAP Issues

Contents'

Ouestion and Answers 0)

Additional #eading 0,


65/107


Dis-ussion' 2o" !ould 7ou Use NAPK

uestion' -an ,ou en*ision using 8A> If so! what 8A enforement

method would be suitable>

Ans"er' @isuss with the lass whether their organi(ations use a 8A

solution or are onsidering using one& "se this as the opportunit, for

students to disuss how the, might use 8A in their own en*ironments& If

neessar,! start the ball rolling with omments about ,our own approah&

Also disuss the enforement method the, are using or onsidering using!

and wh,& This is an opportunit, to ensure the students understand how

eah enforement method wor1s! and what the, need to implement it&


66/107

Additional Reading

est Pra-ti-es +or Troubleshooting NAP

;ou an +nd out more about the rele*ant netsh ommands on the 0irosoft

Teh8et website at5 http5go &mirosoft&o mfwlin1>$in1I@?42 J797&
http://go.microsoft.com/fwlink/?LinkID=128797http://go.microsoft.com/fwlink/?LinkID=128797http://go.microsoft.com/fwlink/?LinkID=128797


67/107

Troubleshooting and Supporting Windows 7 in 5

$esson

Troubleshooting Dire-tA--ess Issues

Contents'

Additional #eading 5.


68/107


69/107



Re*ie" Buestionsuestion' "sers are omplaining that the, are unable to onnet to the

orporate networ1 using C8s following reent +rewall on+guration

hanges& The team responsible for

implementing seurit, poliies hasdetermined that onl, T- port ==3 is allowed through into the internal

networ1& Whih tunneling protool supports this restrition>

Ans"er' SST7 uses BTT7S o*er T-7 port ==3&

uestion' A user from aounts has attempted to onnet to the orporate

networ1 using a C8! and 1eeps reei*ing error J& To help resol*e the issue!

what would ,ou attempt>

Ans"er' Ensure the appropriate ports are open on an, +rewalls5

T5

Ans"er' Administrators are also members of the -ontoso group! and

therefore the +rst poli, ondition is met& The seond poli, is not

proessed& The solution is either remo*e the administrators from the

-ontoso group! or else hange the poli, order so that the FadministratorG

poli, is +rst in the list&


70/107

Lab Re*ie" uestions andAns"ers

uestion' In the lab! ,our user omplained of being unable to aess the

intranet& What solutions did ,ou attempt>

Ans"er' Answers will *ar,! but ma, inlude he1ing the ser*er)side andlient)side C8 settings&


Ans"er' Enabling the lient)side 8A omponents&


71/107

0odule 7Troubleshooting Logon and Resour-e A--ess Issues

Contents'

Lesson .5 Troubleshooting "ser $ogon Issues 50

Lesson ('Troubleshooting "ser ro+le Issues 5$

Lesson 6'Troubleshooting


72/107

$esson 4

Troubleshooting User Logon Issues

Contents'

Ouestion and Answers 55


73/107

uestion and Ans"ers

Dis-ussion' Causes o+ Logon Issues

uestion' What are some logon problems that users ma, e'periene>

Ans"er'

Some of the reasons a user might be unable to log on inlude5

Inorret password& 0an, users aidentall, t,pe in the wrong password or

forget their password& It is partiularl, ommon for users to forget their

password after being fored to hange it& In this senario! the user password

ma, need to be reset&

$o1ed aount& If a user attempts to log on with an inorret password

too often! then the aount is lo1ed for a period of time& When the

aount is lo1ed! the user is unable to log on e*en with the orret

password& When an aount is lo1ed! it an be unlo1ed b, an

administrator with appropriate Ati*e @iretor, permissions! or the useran wait until the aount unlo1s automatiall,! t,piall, after 4)3

minutes&

E'pired aount& The user aounts for man, ontrat wor1ers are on+gured

to e'pire on the date when the ontrat ends& Sometimes ontrats are

renewed and the e'pir, date on the aount is not updated& After the e'pir,

date! the users annot log on! so the e'pir, date of the user aount must

be hanged&

@eleted aount& "ser aounts aidentall, deleted b, networ1

administrators must either be rereated or restored from a ba1up&

$ogging on loall,& -hanges to the user interfae in Windows 7 ma1e it

muh less li1el, that a user will attempt to logon loall, instead of to the

domain! howe*er! it ma, our an,wa,& Ensure that users with domain user

aounts are logging on to the domain&

-orrupted omputer aount& When a omputer aount is no longer *alid for a

domain! then users annot use that omputer aount to aess domain

resoures beause the omputer is not trusted b, the domain& To resol*e this

problem! re%oin the omputer to the domain&

Inorret @omain 8ame S,stem .@8S/ settings& When a omputer is

on+gured to use an inorret @8S ser*er! the omputer is annot +nd

domain ontrollers to perform the logon proess& To resol*e this problem!on+gure the omputer to use an appropriate @8S ser*er&


74/107

$esson 2

Troubleshooting User Pro>le Issues

Contents'

Ouestions and Answers 5)


75/107


Dis-ussion' Issues "ith User Pro>les

uestion' What are some of the issues that an our that relate to user pro+les>

Ans"er5 Slow logons& If roaming user pro+les are implemented! logons ma, be

signi+antl, slower! beause the pro+le was opied from the networ1during part of the logon proess& This is t,piall, a problem onl, when

users store large +les in the pro+le! suh as on the des1top or in a loal

0, @ouments& :utloo1 ahed mailbo'es are stored in the user pro+le&

-orrupted roaming pro+les& A orrupted roaming pro+le results when there

are problems sa*ing hanges to a roaming pro+le during logoP& T,piall,

this is aused b, an appliation not losing orretl,& When a pro+le is

orrupted! it ma, not be updated the ne't time a user logs on! or the user

ma, reei*e a prompt as1ing whether the loal or the networ1 pro+le

should be used&

@efault pro+les do not ha*e orporate standard settings& The +rst time users

log on! their pro+le is reated from the default pro+le& The default pro+le on

a omputer does not ontain appliation settings and ustomi(ations! suh as

a default sa*e loation in Word& As a result! the pro+le for a user must be

updated after it is reated&

0ahine speifi settings do not roam& Whereas a roaming user pro+le

allows user settings to mo*e between omputers! the roaming user pro+le

does not ontain an, omputer)spei+ settings suh as appliations or

hardware dri*ers& Some user settings! suh as shortuts to appliations!

ma, not be *alid on all omputers to whih a user logs on& In*alid shortutsare still shown! but ha*e an ion indiating that the, are in*alid& #egistr,

settings for non)e'istent appliations are ignored&


76/107

$esson 3

Troubleshooting File A--ess Issues

Contents'

Ouestions and Answers $/

@etailed @emonstration Steps $.


77/107

Troubleshooting and Supporting Windows 7 in $


Dis-ussion' Issues "ith File A--essuestion' What are some of the issues that an our with +le aess>

Ans"er'

0issing dri*e mappings& If dri*e mappings are missing! users annot

aess their +les& This is t,piall, due to errors in on+guring the dri*e

mappings&

@isonneted networ1 dri*es& After logging on! dri*e mappings an appear as

disonneted& This is t,piall, due to networ1 onneti*it, problems&


78/107


79/107

2. -li1 the Targeting button&

3. In the Targeting Editor window! li1 Ne" Ite%! and then li1 Se-urit& Grou&

4. In the lower pane! ne't to the Grou bo'! li1 the button&


80/107


5. In the Selet Nroup window! t,pe %ar9eting! and then li1 O?&

6. In the Targeting Editor! li1 O?&

7. In the 05 roperties window! li1 O?&



81/107

$esson =

Troubleshooting File Per%issions Issues

Contents'

@etailed @emonstration Steps $@


82/107


De%onstration' Cal-ulating Ee-ti*e Per%issions

De%onstration Stes

Note ;ou reuire the 6293A)8;-)@-4 and the 6293A)8;-)-$4 *irtualmahines toomplete this demonstration& $og on to the *irtual mahinesas Contoso


83/107

$esson

Troubleshooting Printer A--ess Issues

Contents'

Ouestions and Answers $5

@etailed @emonstration Steps $$


84/107


85/107


De%onstration' Adding a Printer Dri*er to a Net"or9 Printer

De%onstration Stes

Note ;ou reuire the 6293A)8;-)@-4 *irtual mahine to omplete thisdemonstration& $og on to the *irtual mahine as Contoso


86/107


87/107


Re*ie" Buestions

uestion' A user has alled the help des1 and omplained about not being

able to aess some +les& After the all was passed to ,ou! ,ou determined

that the user was not added to the orret group& After adding the user to

the orret group! the user is still unable to aess the +les& What other

step is reuired>

Ans"er' After adding a user to a group! the user must log oP and log

on to update the seurit, to1en that ontains group membership

information&

uestion';ou are distributing new laptop omputers to e'euti*es in

,our organi(ation& Is an, additional on+guration reuired to allow

them to log on b, using their domain user aount and password whenthe, are out of the oe>

Ans"er' 8o& -ahed redentials are enabled b, default& The last 4 logonsare ahed&

uestion';our organi(ation has reentl, introdued roaming user

pro+les to support users who mo*e between omputers that are inubiles& Some users report *er, slow logon and logoP times& Where

would ,ou start the troubleshooting proess>

Ans"er' Slow logon and logoP with roaming user pro+les often is the

result of large +les in the pro+le& ;ou should in*estigate the si(e of the

pro+le and determine if there are large +les that an be remo*ed&

uestion';ou are distributing new laptop omputers to e'euti*es in

,our organi(ation& ;ou ha*e redireted the 0, @ouments folder to

eah userKs home folder to ensure that the information is ba1ed up&What feature do ,ou need to implement to allow the e'euti*es to

aess these +les when the, are tra*elling without aess to the

networ1>

Ans"er';ou need to enable oine +les for the share! and *erif, that is

enabled in Windows 7& ;ou also need to pro*ide instrutions for

e'euti*es on how to use S,n -enter&

uestion' A olleague has on+gured a new networ1 printer with an I

address& Be wants users to print diretl, to the printer o*er the networ1

rather than print b, using a print ser*er& "sers will add this printer

manuall,! onl, if it is reuired& Wh, is the on+guration a onern>

Ans"er' When a printer is aessed diretl, o*er the networ1 b, its I

address! Windows 7 treats it li1e a loal printer& If a new printer dri*er

needs to be installed! a standard user

aount does not ontain the

neessar, permissions to add the dri*er& A networ1 printer

shared from a

print ser*er installs the printer dri*er without reuiring user input&

uestion' :ne department in ,our organi(ation is using a new appliation

that reates two folders in the root of the dri*e -& :ne folder is for the

program e'eutables! the other folder is for program data& What +lespermissions do ,ou need to on+gure for these folders>

Ans"er' "sers need #ead and E'eute permission for the folder with

program e'eutables& "sers need 0odif, permission for the folder withprogram data& ;ou do not need to on+gure an, share permissions&


88/107

Troubleshooting and Supporting Windows 7 in)

Lab Re*ie" uestions and Ans"ersuestion' Is the solution to E'erise 4 a tehnial solution>

Ans"er' 8o& The solution is to modif, user beha*ior to ensure that +les are

updated on the networ1& This inludes training the user to use S,n -enter to

resol*e onLits&

uestion' @o ,ou ha*e the permissions to implement the solution for E'erise

2 in ,our organi(ation>

Ans"er' Answers ma, *ar,! depending on the %ob desription of the

student and the organi(ationKs si(e& Students in smaller organi(ations

li1el, are able to perform these tas1s while students in larger

organi(ation are not! beause their %ob roles are more speiali(ed&

uestion' Should users store +les in 0, @ouments>

Ans"er' Nenerall, spea1ing! +les should onl, be stored in 0,

@ouments if the folder has been redireted to a +le share& ;ou an use

oine +les to pro*ide similar funtionalit, to storing 0, @ouments

loall, for roaming users&

uestion' In E'erise =! what proess did ,ou follow to +nd the reuired permissionhange>

Ans"er' Answers ma, *ar,! but should inlude *iewing ePeti*e 8T


89/107

0odule JTroubleshooting Se-urit& Issues

Contents'

Lesson (5 #eo*ering it$o1er)7roteted @ri*es )(

0odule #e*iews and Ta1eawa,s )0

$ab #e*iew Ouestions and Answers )5


90/107


$esson 2

Re-o*ering itLo-9er3Prote-ted Dri*es

Contents'

@etailed @emonstration Steps )6


91/107


92/107

4. -lose the it$o1er @ri*e Enr,ption window&


93/107

5. -li1 Start! point to All Progra%s! li1 A--essories! and then li1 Co%%andPro%t&

6. At the ommand prompt! t,pe the following ommand and the press Enter& ;ou

are reuired to do this at a ommand line beause the graphial interfae for

it$o1er does not allow ,ou to selet a Lopp, dis1 for storing the 1e,5

%anage3bde=e1e 3on C' 3r 3s9 A'

7. #ead the ontent in the ommand prompt window& The reo*er, 1e, is listed here&

8. #estart 8;-)-$4 to omplete the enr,ption proess for -5&

Sa*e the re-o*er& ass"ord to >le

1. :n 8;-)-$4! logon as Contoso


94/107


Re*ie" Buestions

uestion' An emplo,ee that the organi(ation reentl, dismissed had

used E

Ans"er' 8o& A Windows Y omputer an use the it$o1er To No

#eader to aess the ontents of the "S Lash dri*e! but will not be

able to sa*e hanges ba1 to the dri*e& This ma1es it impratial for

mo*ing +les ba1 and forth between two omputers where wor1 needsto be done&

uestion' A user in purhasing aesses *arious websites to order

supplies& She is onerned that her ations on these sites ma, beinseure& What two wa,s an she identif, a website as using Seure

So1ets $a,out .SS$/ to enr,pt data ommuniations>

Ans"er' Internet E'plorer shows a lo1 ion when a site is aessed b,

using SS$& Additionall,! if the "#$ for the website starts with https5

then it is using SS$&


95/107

Lab Re*ie" uestions and Ans"ersuestion' Is the solution to E'erise 4 a tehnial solution>

Ans"er' 8o& The solution is to modif, user beha*ior to ensure that +les are

updated on the networ1& This inludes training the user to use S,n -enter to

resol*e onLits&

uestion' @o ,ou ha*e the permissions to implement the solution for E'erise

2 in ,our

organi(ation>

Ans"er' Answers ma, *ar,! depending on the %ob desription of the

student and the organi(ationKs si(e& Students in smaller organi(ations

li1el, are able to perform these tas1s while students in larger

organi(ation are not! beause their %ob roles are more speiali(ed&

uestion' Should users store +les in 0, @ouments>

Ans"er' Nenerall, spea1ing! +les should onl, be stored in 0,

@ouments if the folder has been redireted to a +le share& ;ou an use

oine +les to pro*ide similar funtionalit, to storing 0, @ouments

loall, for roaming users&

uestion' In E'erise =! what proess did ,ou follow to +nd the reuired permissionhange>

Ans"er' Answers ma, *ar,! but should inlude *iewing ePeti*e 8T


96/107

0odule 9Troubleshooting Oerating S&ste% and Ali-ationIssues

Contents'

Lesson .5 Troubleshooting Appliation Installation Issues ))

Lesson 6' Appl,ing Appliation and Windows "pdates ,.

0odule #e*iews and Ta1eawa,s ,6

$ab #e*iew Ouestions and Answers ,@


97/107


98/107

uestion and Ans"ers

Dis-ussion' Ali-ation Delo&%ent Issues

uestion' What are some reasons that appliation deplo,ment or installationma, fail>

Ans"er'

Insuient permissions&

Standard users are unable to perform manual installations of appliations

beause the, do not ha*e the neessar, permissions to modif, s,stem

+les& Automated installations a*oid this problem b, installing appliations

on the loal s,stem as a user with administrati*e permissions&

0issing dependenies&

0an, appliations reuire additional software! suh as operating s,stem

features! to funtion&


99/107

Troubleshooting and Supporting Windows 7 in ,

Additional Reading

Troubleshooting !indo"s Installer Issues

;ou an *iew a list of Windows Installer error odes on the 0S@8 website at

http5go &mirosoft&o mfwlin1>$in1Id? 24=7=&
http://go.microsoft.com/fwlink/?LinkId=214074http://go.microsoft.com/fwlink/?LinkId=214074http://go.microsoft.com/fwlink/?LinkId=214074


100/107

$esson 3

Al&ing Ali-ation and !indo"s Udates

Contents'

Ouestions and Answers ,(


101/107



Dis-ussion' !h& Are Ali-ation Udates I%ortantKuestion' Wh, are appliation updates important>

Ans"er' Appliation updates an pro*ide5

Seurit, +'es& Software without updates ma, be *ulnerable to e'ploitation from

malware&

ug +'es& "pdates often +' software Laws that impat funtionalit,&

Enhaned features& "pdates ma, pro*ide enhaned features to e'pand

the apabilities of an appliation&

Enhaned performane& "pdates ma, enhane the performane of an

appliation so it performs tas1s more ui1l,&


102/107


103/107

Lab Re*ie" uestions and Ans"ersuestion' If ,ou are using WS"S to distribute updates to lients! how often

should ,ou test and appro*e updates>

Ans"er' "pdates should be tested as ui1l, as possible after the, are

released from0irosoft& T,piall,! 0irosoft releases updates one per

month&

uestion' @oes ,our organi(ation ha*e a s,stem so that it an reogni(e

when one troubleshooting ation reates another problem>

Ans"er' Answers ma, *ar,! but most organi(ations should ha*e some

sort of ti1et)tra1ing s,stem to allow support staP to identif, reent

hanges that ma, be ausing a urrent problem&


104/107

Resour-es

Contents'

0irosoft $earning 96

Tehnet and 0S@8 -ontent 97

-ommunities 97


105/107

Mi-roso+t LearningThis setion desribes *arious 0irosoft $earning programs and oPerings&

0irosof t S1ills Assessmen ts

@esribes the s1ills assessment options a*ailable through 0irosoft

0irosoft $ earning

@esribes the training options a*ailable through 0irosoft Z fae)to)fae or self)paed

0irosoft - e rt i+ation ro g r am

@etails how to beome a 0irosoft -erti+ed rofessional! 0irosoft -erti+ed

@atabase Administrators! and more

0irosoft $earning Support

To pro*ide omments or feedba1 about the ourse!

send e)mail to mailto5supp ort[ msoursewa re& om

To as1 about the 0irosoft -erti+ation rogram .0-/!

send e)mail to mailto5mphelp[miros oft&om
http://www.microsoft.com/learning/assessment/http://www.microsoft.com/learning/http://www.microsoft.com/learning/mcp/default.aspmailto:[email protected]:[email protected]:[email protected]://www.microsoft.com/learning/assessment/http://www.microsoft.com/learning/http://www.microsoft.com/learning/mcp/default.aspmailto:[email protected]:[email protected]


106/107

Te-hnet and MSDN ContentThis setion inludes ontent from Teh8et and 0S@8 for this ourse&

Module .

0irosoft :perations


107/107

Send Us 7ourFeedba-9

;ou an searh the 0irosoft Mnowledge ase for 1nown issues at 0irosoft Belp and

Support before submitting feedba1& Searh using either the ourse number and

re*ision! or the ourse title&

Note 8ot all training produts will ha*e a Mnowledge ase artile \ if

that is the ase! please as1 ,our instrutor whether or not there aree'isting error log entries&

Course"are Feedba-9

Send all ourseware feedba1 tosupport[msou r seware & om&We trul, appreiate

,our time and ePort& We re*iew e*er, e)mail reei*ed and forward the information onto the appropriate team& "nfortunatel,! beause of *olume! we are unable to pro*idea response but we ma, use ,our feedba1 to impro*e ,our future e'periene with

0irosoft $earning produts&

Reorting Errors

When pro*iding feedba1! inlude the training produt name and number in the

sub%et line of ,our e) mail& When ,ou pro*ide omments or report bugs! please

inlude the following5

1. @oument or -@ part number

2. age number or loation

3. -omplete desription of the error or suggested hange

lease pro*ide an, details that are neessar, to help us *erif, the issue&

I%ortant All errors and suggestions are e*aluated! but onl, those that

are *alidated are added to the produt Mnowledge ase artile&
mailto:[email protected]:[email protected]:[email protected]

Documents

6293a Enu Companion