6. Business Realisation

Product Description Business Realisation

© 2008 Systems in Context Ltd 1 1st September 2009

Domain: Business Architecture & Design

Capability: Business Realisation

Context

Business Realisation forms part of the Business Architecture & Design domain.

Description

The business realisation capability translates the required changes ('deltas') to the operating model into programme deliverables, together with their host projects and workstreams.

Techniques

The business realisation portfolio includes the following elements:

• Delta Clustering

• Delta Assigning

• Delta Tranching

• Delta Mapping

Application

The business realisation is addressed at the front-end of the programme/development lifecycle during the programme formation stage.

Benefits

By clearly and accurately translating the required operational deltas into project deliverables, Business Realisation ensures that the transformation programme's constituent workstreams and projects deliver all the mandated aspects of the future operating model.

Delta Clustering

Delta Assigning

Delta Tranching

Delta Mapping





Technique: Delta Clustering

Context

Delta Clustering forms part of the Business Realisation capability within Business Architecture & Design.

Description

The delta clustering describes the grouping of operational deltas into logical sets, based upon their business relationships and dependencies. The related components for each operational cluster are identified and mapped.

Tools

The delta clustering tool set includes the following elements:

• Delta Cluster Map

• Delta Cluster Table

Application

Delta Clustering is employed during the portfolio or programme formation phase, and supports deliverable discovery, dependency analysis, project and workstream allocation, and delivery scheduling.

Benefits

The delta clustering ensures that the dependencies between the various operational deltas are fully understood and clearly communicated before they are formed into workstream and project deliverables.

Key:

A = NA (Corp.) Indirect Channel Withdrawal; B = NA (Corp.) Sales IT Migration;

C = NA (SME) Contact Centre Withdrawal; D = NA (SME) Sales IT Migration;

E = NA (SME) Medium Rationalisation; F = NA (SME) Web Medium Introduction;

G = E&A (Corp.) Sales Reorganisation; H = E&A (Corp.) Sales IT Migration;

I = E&A (Corp.) Web Medium Introduction; J = E&A (SME) E-mail Medium Withdrawal;

K = E&A (SME) Contact Centre Withdrawal; L = E&A (SME) Sales Reorganisation;

M = E&A (SME) Medium Rationalisation; N = E&A (SME) Sales IT Migration

O = E&A Web Medium Introduction; P = E&A New Sales Organisation;

Q = New IT Sales Implementation; R = Web Platform Implementation

Delta Cluster Map

# Cluster Unit Segment Element Component Delta Tranche

1

A NA Corp.

Channel Indirect D 2

2 Medium Post D 2

3 Medium Fax D 2

4B NA Corp.

IT Application CIT (BO) D 2

5 IT Application NIT (BO) C 2

6

C

NA SME Medium Telephony M 1

7 NA SME Org. Unit Contact Centre D 1

8 NA SME MI SS-CC D 1

9D NA SME

IT Application SIT (BO) D 2


11E NA SME

Medium Post D 3

12 Medium Fax D 3

13F NA SME

Medium Web C 3

14 IT Application NIT (FO) C 3

15

G E&A Corp.

Medium Face-to-Face M 2

16 Medium Telephony M 2

17 Org. Unit Corp Sales D 2

18 Org. Unit New Sales C 2

19H E&A Corp.

IT Application CIT (BO) D 3


21I E&A Corp.

Medium Web C 3


23J E&A SME

Medium E-mail D 1

24 IT Application SME E-mail D 1

25K E&A SME

Org. Unit Contact Centre D 1

26 MI SS-CC D 1

27

L E&A SME

Medium Telephony M 2

28 Medium Post M 2

29 Medium Fax M 2

30 Org. Unit SME Sales D 2

31 Org. Unit New Sales C 2

32M E&A SME

Medium Post D 3

33 Medium Fax D 3

34N E&A SME

IT Application SIT (BO) D 3


36O E&A SME

Medium Web C 3


38 P E&A (All) Org. Unit New Sales C 2

39 Q Centre (All) IT Application New IT (BO) C 2

40R Centre (All)

IT Application NIT (FO) C 3

41 API NIT(FO)-NIT(BO) C 3

Delta Cluster Table





Technique: Delta Assigning

Context

Delta Assigning forms part of the Business Realisation capability within Business Architecture & Design.

Description

The delta assigning describes the allocation of the specified operational deltas to delivery projects and workstreams. The underlying operational components, together with the nature of their delta, (decommission, commission, or modification), are mapped to their assigned delivery vehicle.

Tools

The delta assigning tool set includes the following elements:

• End-to-End Assignment Map

• End-to-End Assignment Table

• Tranche Assignment Map

• Tranche Assignment Table

Application

Delta Assigning is employed during the portfolio or programme formation phase, and supports deliverable discovery, dependency analysis, project and workstream allocation, and delivery scheduling.

Benefits

The delta assigning ensures that each required change to the operating model has an 'owner', (in terms of its delivery), and that there are no 'orphan' operational deltas, deliverable duplications, or project overlaps.

End-to-End Assignment Map

Tranche Assignment Table





Technique: Delta Tranching

Context

Delta Tranching forms part of the Business Realisation capability within Business Architecture & Design.

Description

The delta assigning describes the allocation of the specified operational deltas to the appropriate programme tranche. The underlying operational components, together with the nature of their delta, (decommission, commiss-ion, or modification), are mapped to their assigned tranche, (if necessary, via the specified delta cluster).

Tools

The delta tranching tool set includes the following elements:

• Delta Tranching Map

• Delta Tranching Table

Application

Delta Tranching is employed during the portfolio or programme formation phase, and supports deliverable discovery, dependency analysis, project and workstream allocation, and delivery scheduling.

Benefits

The delta clustering ensures that the required changes to the operating model are delivered in the optimal order, (with regard to their impacts and dependencies), and that each post-tranche state is feasible and stable operationally.

Delta Tranching Map

BU Cluster Project Tr. 1 Tr. 2 Tr. 3

NA Cntct. Cntr. W/d. NA Sales Function Re-org. NA Sales Channel Ration.

Indirect Ch. W/d. NA Sales Channel Ration. Sales IT Rep. Corporate Sales IT Ration. EA E-mail Ch. W/d. E&A E-mail Platform E-o-L Cntct. Cntr. W/d. E&A Sales Channel Ration. E&A Sales Function Re-org. Sales Fun. Re-org. E&A Sales Channel Ration. E&A Sales Function Re-org. Sales IT Rep. Corporate Sales IT Ration. Cntr. Web Ch. Intro. Corp. Web Platform Intro

Delta Tranching Table





Technique: Delta Mapping

Context

Delta Mapping forms part of the Business Realisation capability within Business Architecture & Design.

Description

The delta mapping cross-references the specified operational deltas to the assigned project or workstream. The underlying operational components, together with the nature of their delta, (decommission, commission, or modification), are mapped to their allocated delivery vehicle.

Tools

The delta mapping tool set includes the following elements:

• Delta-to-Project Table

• Project-to-Delta Table

Application

Delta Mapping is employed during the portfolio or programme formation phase, and supports deliverable discovery, dependency analysis, project and workstream allocation, and delivery scheduling.

Benefits

The delta mapping verifies that the required changes to the operating model are accurately and comprehensively translated into workstream and project deliverables, and that there are no gaps, overlaps, or cross-overs.

Delta-to-Project Table

Documents

6. Business Realisation