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Aligning KM with Organizational Goals – TM 298 – SDTalisayon

What is the ‘Right’ Knowledge?(Aligning KM with Organizational Goals)

Technology Management 298

First Semester, 2011-2012

Dr. Serafin D. TalisayonProfessor, Technology Management Center 

University of the Philippines

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Aligning KM with Organizational Goals – TM 298 – SDTalisayon

KM Serves Value CreationValuable Results

Organizational goals,

Clients’ satisfaction

Business ProcessEffective action

Knowledge AssetsUseful Know-How

Knowledge

Management 

Value

Creation 

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Aligning KM with Organizational Goals – TM 298 – SDTalisayon

Three Questions

 Valuable ResultsOrganizational goals,Clients’ satisfaction

Business ProcessEffective action

Knowledge AssetsUseful Know-How

3 - How do we do it well? 

2 - What is the rightthing for us to do? 

1 – What valuable resultsare we after?

Value proposition of a company: “If we

do X then we achieve results Y.”

KM proposition: “If we provide GKAs (generator

knowledge assets) then we perform X well.”

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Aligning KM with Organizational Goals – TM 298 – SDTalisayon

Right Knowledge to Support

Right Action

2- “Are we doing

the right thing?”

3- “How do we do it well?” Knowledge Management 

1- “What demand or

need are we serving?”

TQM, QMS, BPR, BPI, Six Sigma,

 Lean Manufacturing, ISO

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Aligning KM with Organizational Goals – TM 298 – SDTalisayon

Related Tools in other DisciplinesLooking for the ‘Right’ Action or Better Action

Tools in business process improvement:• Six Sigma™ -  reducing defects or variations

(=whatever customers do not want)

• Lean manufacturing – reducing delays and waste

(=whatever does not add value to customer)• TOC – managing the most limiting constraint in a

business process or system

• Kaizen – earlier approaches to work process

improvement 

• Risk management 

 Relative lack of tools in innovating business

models and business process design:• Business process re-engineering –  high failure rate

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Aligning KM with Organizational Goals – TM 298 – SDTalisayon

Related Tools in other DisciplinesRight Knowledge for the Right Action

 HR tools to upgrade competencies:• Mostly technically oriented 

• Relative lack of non-technical skills

and aptittudes

 ICT tools to facilitate accessto information

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Aligning KM with Organizational Goals – TM 298 – SDTalisayon

CCLFI Framework for KM Audit(Organizational Unit/Business Process Version)

Capability

 Assessment

Checklist 

(CA) 

 Knowledge and Tangible

 Assets Assessment (KTAA) 

 Interview of external

and internal customers

 Rapid Capacity

 Assessment (RCA) 

 Learning

Organization or

LO  Diagnostics

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Aligning KM with Organizational Goals – TM 298 – SDTalisayon

Set of On-Line Assessments

Initial Assessment of Workplace Situation: Rapid Capacity

Assessment of an Organization or Organizational Unit (RCA) ‒

you will answer this

To identify best KM tool for practicum:

Capability Assessment Checklist (CA) and Knowledge and

Tangible Assets Assessment (KTAA) ‒ to be answered by

members of your team performing the selected business process

Feedback from Internal (within the organization) and External

(outside the organization) Customers ‒ to be answered by users of

the outputs of the selected business process

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Aligning KM with Organizational Goals – TM 298 – SDTalisayon

 NOTE: Some images in this presentation may be copyrighted material downloaded

from the Internet. Therefore, this presentation is only for the academic purposes of this

course and should not be redistributed to anyone outside of this class.