A Night of Celebration The fifth annual Caregiver Award banquet took place on Tuesday, April 28, 2015 at the InterContinental Hotel and Conference Center with over 400 in attendance. The event was hosted to recognize caregivers who achieved the Caregiver Award, the highest honor in the Caregiver Celebrations program. Recipients were honored for outstanding contributions and modeling of our core values of quality, innovation, teamwork, service, integrity and compassion.

20 individuals and 35 teams received Caregiver Awards. Dr. Cosgrove addressed the group and presented the prestigious CEO Awards to two teams - the VTE, (Venous Thrombo Embolism) Prevention Team from the Quality and Patient Safety Institute, (Clinical Transformation) and the Weston Transplant/OR Team from Cleveland Clinic Florida. Adam Patsko, Radiation Therapist from the Taussig Cancer Center Institute, received the Patient Recognition Award and Heidi Raynor, Medical Secretary in the Heart and Vascular Institute, received the Gladys Gibson Award. Brian Donley, MD, Cynthia Deyling, MD, Adrienne Boissy, MD, Leonard Calabrese, MD, and Tarek Elsawy, MD presented at the ceremony with Matthew Majernik as the Master of Ceremonies. Caregivers enjoyed a reception, dinner, videos and entertainment. Cleveland Clinic Florida joined the festivities through a live stream.

Please click here to see a list of all the Caregiver Award winners.

Dear Caregivers:The 5th annual Caregiver Awards Banquet was a wonderful event to honor the outstanding individuals and teams receiving Caregiver

Awards. These caregivers represent the “best of the best” among us and are shining examples of world class care in action. Every caregiver at Cleveland Clinic can make a difference for our patients and for our colleagues as demonstrated by the diversity of those achieving this honor. In this “Special Edition” newsletter, we will feature recipients of the annual CEO Awards and their stories. We will also include highlights of the recipients of the annual Patient Recognition Award, the Gladys Gibson Award and the Abu Dhabi Awards. Links to watch the videos from the event will be provided along with a schedule for the skyways award features.

Congratulations to all recipients! If you see a fellow caregiver or team of caregivers demonstrating support of our values, please nominate them throughout the year at the Caregiver Celebrations website at www.caregivercelebrations.com

5th Annual Caregiver Awards Banquet

Pictured from left to right: Kenya Block,Lisa Mueller, Renee Szechy, Sally Continenza, Lisa Shaheen, Toby Cosgrove, MD and Denise Slovan

Photo by Willie McAllister, Center for Medical Arts and Photography.

SPECIAL EDITION - 5TH ANNUAL CAREGIVER AWARD BANQUET | APRIL 2015

5th Annual Caregiver Award Ceremony p 1

CEO Award Winners p 2, 3

Caregiver Award Highlights p 3, 4, 5, 6

Video Highlights p 7

Caregiver Award Winners Skyway Schedule p 8

Guidelines for Nominations of Caregiver Award p 8

Caregivers Enjoying the Event p 9

Sincerely,

Marilyn Collings,Director, Total Rewards

VTE (Venous Thrombo Embolism) Prevention Team Quality and Patient Safety Institute (Clinical Transformation)CEO Team Award for Quality

Hospitals everywhere struggle with post-operative blood clots. The incidence of venous thrombo-embolism, or VTE, has become an important quality metric in and outside of the organization. To meet this challenge, the Clinical Transformation Institute formed a VTE Prevention Team. It included staff physicians, nursing, pharmacy and the Clinical Systems Office.

The team worked as a unit to develop a data-based solution to identify at-risk patients and provide appropriate interventions. They enhanced prevention, increased accountability, visibility and collaboration among VTE stakeholders.

As a result of their efforts, there were 95 fewer cases of VTE in 2014 – a full 22% reduction. The work of this outstanding team will continue to save lives and prevent suffering in the years ahead.– Nominated by Kristin Mergler

Weston Transplant/OR Team Cleveland Clinic Florida

CEO Team Award for Teamwork Only three years ago, there was no transplant program at Cleveland Clinic Florida. Many patients who needed heart, kidney or liver transplants had to travel outside of South Florida for their care. Once these programs were approved, the Weston Transplant/OR Team hit the ground running. From 16 cases in 2011, they ramped up to 58 in 2014 – with excellent outcomes. The team is on track to perform over 150 or more transplants in 2015. – Nominated by Jaculin Puntel

Photo by Center for Medical Arts and Photography.

Pictured from left to right: Cynthia Deyling, MD, Mike MilitelloAaron Hamilton, MD, Natalie Evans, MD, Karen Snyder, Heather Blonsky, Sandy Maag, Teresa Craighead, Kathleen Kravitz, Renee Nemeth, Toby Cosgrove, MD

Photo by Willie McAllister, Center for Medical Arts and Photography.

CEO Award HighlightsCEO Desktop Award

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Cleveland Clinic Abu Dhabi Highlights

Caregivers as far away as Abu Dhabi were also recognized at the Caregiver Celebrations Banquet. Two outstanding teams from Abu Dhabi received awards – The Facilities Management Team, which worked diligently to prepare the facilities for the first patient and the Mass On-Boarding Team which successfully on-boarded 1,500 caregivers over a twelve month period. Dana Dweik, from Clinical Operations in Abu Dhabi received an individual award. Her story is featured below.

Dana Dweik, Clinical Operations

Dana Dweik is an amazing caregiver at Cleveland Clinic Abu Dhabi, (CCAD) and has been instrumental in setting up the Eye Institute (the first service to go live.) She played a critical role in training for the activation initiative and she has an infectious enthusiasm which propels the physicians to action. She has a high level of understand-ing to identify any issues or shortcomings beforehand which helps to avoid delays. She is encouraging, positive, optimistic, detail-oriented and kind. She embodies the spirit of CCAD and truly exemplifies all the values of CCAD as its best.

Patient Recognition Award Highlights Adam Patsko, Radiation TherapistTaussig Cancer InstituteIndividual Award for CompassionThe Patient Recognition program focuses on patient feedback and gives patients, family members and visitors the ability to recognize their caregivers for providing world class care

during their visit. All patient submissions were reviewed and Adam Patsko was selected for this year’s award.

Adam Patsko is a dedicated radiation therapist who cares about his patients.Patients have been so impressed and appreciative of Adam’s compassion that they often take the time to send comments via the Patient Recognition comment card boxes. One such patient, Mr. Albert Belsole shared these words about Adam’s care:“I have completed 35 of 40 radiation treatments for prostate cancer at your main facility. I wanted to recognize one of your employees who has such a caring and compassionate attitude. Adam Patsko has always made feel comfortable with my treatments. I always felt he was very careful when apply-

ing the radiation and he always has a friendly smile. He makes you feel like you’re in the best place for the best care.”

Adam is a role model for all of us and is an example of our “Patients First Mission” in action. He puts patient at ease and gives them confi-dence in Cleveland Clinic. – Nominated by patient, Mr. Albert Belsole

Pictured from left to right: Adrienne Boissy, MD, Tarek Elsawy, MD, Adam Patsko, Toby Cosgrove, MD

Photo by Willie McAllister, Center for Medical Arts and Photography.

Pictured from left to right: Matthew Majernik, Dana Dweik,Toby Cosgrove, MD

Pictured: Mr Albert Belsole (patient) & Sandi Belsole (wife)

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Gladys Gibson Award Highlights Heidi Raynor, Medical Secretary, Heart And Vascular InstituteIndividual Award for Compassion

The Gladys Gibson Award honors Cleveland Clinic caregivers who display extraordinary courage, energy and devotion to the needs of others, are heroic in their performance and exemplify service and self-sacrifice in the tradition of Gladys Gibson, whose bravery and devotion to duty in the disaster of May 15, 1929 can never be forgotten.

Heidi Raynor exemplifies the spirit of Gladys Gibson. She approaches her job with intensity each and every day and is a strong advocate for patients.

On June 18, Heidi received a call from a patient who was in the acute process of having a stroke and could not speak intelligibly. She saw the phone number and recognized it because of the frequent contact with this very sick man. She immediately called EMS to go to his house to assist in the Philadelphia area.

After initiating an EMS dispatch, she found the address listed in our records was not current. Heidi took the time to track down relatives of this patient, who relayed his current address. She again contacted the local EMS and redirected them. EMS broke into the patient’s house and found him in dire straits. He was transported to the hospital and treated for an acute stroke.

Heidi’s resourcefulness, intelligence and compassion saved this patient’s life. Her quick-thinking and follow-through, in the spirit of Gladys Gibson, helped in getting the patient the medical attention he desperately needed. Heidi was a hero that day and is deserving of the 2015 Gladys Gibson Award.

– Nominated by Christine Sheridan

Pictured from left to right: Len Calabrese, DO, Heidi Raynor,

Toby Cosgrove, MD

Photo by Willie McAllister, Center for Medical Arts and Photography.

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Individual and Team Caregiver Award Highlights

Dean Sauer, Patient Service Representative, Respiratory InstituteIndividual Award for Service Dean Sauer, Patient Service Representative for the Respiratory Institute was calm in a crisis. On January 5th, there was a power outage in the Crile building. In the true spirit of “patients first,” Dean not only escorted a number of patients down the stairs from the 9th floor, but he also ran back upstairs to retrieve a patient’s medical records they had left there. On one of his trips up the stairs, he was stopped where a patient had coded in the stairwell. Dean carried the patient out of the stairwell to an open area where the response team could care for him, in a true hero’s fashion. – Nominated by Ann Parker

Magnet Steering Committee, Hillcrest HospitalTeam Award for Teamwork The Magnet Steering Committee at Hillcrest Hospital led the charge to prepare a 7,000 page document to communicate their stories to the ANCC Magnet Office in order to achieve Magnet status. Not only did they write the comprehensive document, but they prepared all the units and caregivers for the Magnet Team site visit. In December, the ANCC Magnet Office proclaimed Hillcrest a Magnet Hospital. Magnet recognizes health care organizations for quality patient care, nursing excellence and innovations in professional practice. – Nominated by Susan Collier

Care Affordability Project ManagersTeam Award for QualityThe Care Affordability Project Managers are a team of Caregivers that have worked tirelessly throughout 2014 to transform our business model to enable affordable patient care across the enter-prise. The team has supported the review of hundreds of initiatives and identification of over $400M in approved savings. The work

identifying, quantifying, and presenting ideas for leadership consideration requires intense detail and stakeholder coordination. -Nominated by Linda McHugh, Ed Sabanegh, MD, Mike Phillips, MD

Pictured: Members of the Magnet Steering Committee

Photo by Willie McAllister, Center for Medical Arts and Photography.

Pictured from left to right: Cynthia Deyling, MD, Kathryn Schuessler, Sarah Janesz, Sean McCullough, James Pavlescak, Lauren Klein Mark Malloy, Andrea Zwischenberger, Tim Schwan, Joan Booth, Jason Gates, Matt Slife, Allen Passerallo, Jeff Ferenczy, Toby Cosgrove, MD

Photo by Willie McAllister, Center for Medical Arts and Photography.

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Ebola Teams Have Lasting Impact for Cleveland ClinicEbola Caregiver Team, Respiratory InstituteTeam Award for ServiceThe Ebola Caregiver Team from the Respiratory Institute selflessly volunteered to lead the department in preparing for the worst outbreak of the Ebola virus ever seen. While not knowing what Ebola would mean for the United States, this brave team knew that if Ebola patients showed up in Cleveland, they needed to be ready. Realizing all the risks in caring for Ebola patients, this team showed leadership and were willing to make the sacrifices for patients. They underwent weeks of training and countless simulations, often times enduring sixteen hour days. These individuals truly support the Cleveland Clinic’s mission of providing world class care. -Nominated by Ann Parker

Ebola Lab Preparedness TeamLab Services

Team Award for TeamworkThe Ebola Lab Preparedness Team was instrumental in creating the laboratory response plan for patients with Ebola. The E18 lab was established, new tests were validated, specimen transport and biosafety protocols were developed and all lab personnel were trained on donning safety equipment. The team volun-teered to be on call and perform all the work in the E18 lab. Their dedication ensures patients suspected of having Ebola will be appropriately cared for in a manner that does not disrupt daily operations.

– Nominated by Sandra Richter, MD

Guidelines For Nominations of Caregiver AwardThe Caregiver Celebrations Caregiver Award recognizes individuals and teams that demonstrate the highest outstanding achievement, initiative, or behaviors resulting in the greatest positive impact on the Cleveland Clinic Experience through patient experience, patient care or on business operations, leadership, financials, or other area important to Cleveland Clinic’s success. The Caregiver Award is Enterprise-level recognition for those who show the utmost support of our mission, vision and values. This represents the highest level award within the Caregiver Celebrations Rewards and Recognition program. Managers can nominate year-round up until February 5, 2016 for the 2015 year.

• Guidelines for nominations of Caregiver Awards (one or more of the following):

• Significant global positive impact on a patient and/or family member experience

• Truly ‘above and beyond’ normal job duties

• Degree of difficulty (relative to job role)

• Impact in the following areas – Enterprise/Institute/Division/Hospital: Patient Care, Business Operations, Leadership, Financials

• Significant dollars saved

• Project finished ahead of plan

• Highest outstanding achievement, initiative, or behavior resulting in positive impact on the Cleveland Clinic Experience

• Show the utmost support of our Mission, Vision and Values – Quality, Innovation, Teamwork, Service, Integrity, Compassion

• Individual or team (team membership limited to 20 members)

• Staff may be included on team (equal to or less than one of team total)

Pictured from left to right: Cynthia Deyling, MD, Nick Velotta, Rochelle Winkle, Sue Reed, Jackie Lambo, Kimber Haug, Thomas Paris, Ali Alzaki, Karlee Rucker, Rory Mullin, Jason Amadei, Matthew Jurecki, Toby Cosgrove, MD, Not Pictured: Kenneth

Hernan Photo by Willie McAllister, Center for Medical Arts and Photography.

Pictured from left to right: Cynthia Deyling, MD, Sharon Parshall, Jennifer Berglund, Michelle Aebly, Alvin Ruiz, Erron Gomez, Melinda Martin, Anita Kroeger, Jessica Pelger, Toby Cosgrove, MD

Photo by Willie McAllister, Center for Medical Arts and Photography.

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Caregiver Celebration Award Banquet Video Highlights During the April 28th Caregiver Celebrations Banquet, videos showcasing individual Caregiver Award winners and team Caregiver Award winners were featured as part of the evening’s festivities.

View Introduction Here: View Quality Here:

View Innovation Here: View Teamwork Here:

View Service Here: View Compassion Here: View Special Awards Here:

2015 Caregiver Celebrations Awards Quality Individual and Team Winners- Quality individuals and team awards are featured in this segment.

2015 Caregiver Celebrations Awards Innovation Individual and Team Winners- Innovation individuals and team winners are featured in this segment.

2015 Caregiver Celebrations Teamwork Individual and Team Winners- Teamwork individuals and team awards are featured in this segment.

2015 Caregiver Celebrations Awards Service Individual and Team Winners- Service individuals and team awards are featured in this segment.

2015 Caregiver Celebrations Awards Compassion Individual and Team Winners- Compassion individuals and team awards are featured in this segment.

2015 Caregiver Celebrations Special Awards- Special Awards are featured in this segment including the Abu Dhabi awards, the Gladys Gibson Award, the Patient Reconition, and the CEO Award teams. Closing remarks are also included.

2015 Caregiver Celebrations AwardsBanquet Introduction-Key members of leadership will provide an introduction for the ceremony, including an invocation, a welcome and opening remarks from Toby Cosgrove, MD.

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Caregiver Award Winners Skyway Schedule Recipients will be showcased on the Main Campus Skyway screens throughout the year.

May (First 2 Weeks): CEO WINNERS — VTE Prevention Team, Weston Transplant/OR Team (Team Winners); CLEVELAND CLINIC ABU DHABI — Dana Dweik (Individual Winner), Facilities Management Team, Mass On Boarding Team (Team Winners); GLADYS GIBSON — Heidi Raynor (Individual Winner); PATIENT RECOGNITION — Adam Patsko, (Individual Winner) (Last 2 Weeks): QUALITY — Barabara Fertig (Individual Winner), Antimicrobial Stewardship Team, Call to Action Team, Care Affordability Clinical Research Project Team, Care Affordability Education Workstream, Care Affordability Enterprise OnePACC Project Team, Care Affordability Project Managers Team, CORS SSI Reduction Team, IT Downtime Mangement Improvement, Reduction of ICU Catheter Assoc. UTI Team, Thru-put Task Force (Team Winners) __________________________________________________________________________ June (First 2 Weeks): INNOVATION — Andrew Cluts, Sagar Patel, Laurie Pustinger, Paul Sartori, Indrit Sulaj (Individual Winners) Chronic Care-CST, Concur Project Team, eHospital Team, Fairview Individualized Plans of Care, FHC Phone Project/71 Corridor, Nuclear Medicine eRecord Team, PACU Bedside Carts Team (Team Winners)

(Last 2 Weeks): TEAMWORK — David Homa (Individual Winner), BMT Nurse Coordinators, Child Psychiatry Team, Ebola Lab Preparedness Team, ESI Freestanding ED Teams, Food and Nutritional Services Team (Team Winners)_____________________________________________________________________________________________________ July (First 2 Weeks): SERVICE — Laura Havel, Temperance Mcelrath, Mihai Onchiu, Antoinette Piechowski, Heidi Poschner, L. Edward Ronzi, Dean Sauer, (Individual Winners) (Last 2 Weeks): SERVICE — Better Communication Generates Better Results, Clinic Pride, Ebola Caregiver Team, LRI Science Day, Regional Lab Point Persons, Value Based Initative (Team Winners)_____________________________________________________________________________________________________ August (First 2 Weeks): TEAMWORK — Magnet Steering Committee, Nursing Product Evaluation Committee, VSA Clinical/Technical Team, Wooster ASC Scheduling Team (Team Winners)

(Last 2 Weeks): COMPASSION — Michele Drlik, Alexis Gallo, Reed Hettel, Loretta Mallory (Indivdual Winners) Compassionate Team (Team Winner)

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Caregivers Enjoying the Event InterContinental Hotel, Cleveland

Photos by Yu Kwan Lee and Willie McAllister, Center For Medical Art and Photography.

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2015

ContributorsThe Total Rewards Team

Christine Bessmer

Marilyn Collings Alexis Gallo

Lisa Scaffide