5F PLATFORM

Your content and device management expert

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No matter how far you are from your devices, or how many devices you have,

you gain full visibility over your network and hold the power to change things at your fingertips.

5F PLATFORM

When you start adding digital touchpoints in your physical premises, there’s one thing that’s crucial: central control. Regardless of your solution type, whether it’s signage, wayfinding, people counting, or beyond, the flexibility in the software is what gives you the most return on your investment.

The Five Faces Platform is an Enterprise cloud-based management portal that allows the central control of all your devices. Whether your solution includes digital screens, interactive directories, kiosks, tablets, mobile phones or more, you get to manage it all from the same platform.

5F Platform translates into some significant commercial benefits. You can:

• Provide timely and relevant messages to users with the ability to control content remotely, even from a mobile device.

• Have full visibility over system status while receiving detailed reports on every interaction.

• Allow targeted messaging by local site personnel. Designated staff can make changes as they gauge foot traffic and other metrics.

• Increase efficiency with a unified platform to manage your digital signage, kiosks and other devices.

• Minimise costs and increase operational efficiencies with a fully-managed and hosted solution. Our managed services are available to make the process completely hands-off for you.

• Increase data collection and analytics by gathering data digitally from your audience and integrating with your BI tools.

• Build automation by integrating the platform and devices to your existing systems and mobile apps. No more need for duplicate data sets, as we integrate seamlessly into third-party platforms.

• Tailor your solution to match your workflow and blend into your technical ecosystem. Make it as simple or as sophisticated as you like.

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• Schedule content on one, multiple, or all screens at various times, for example, at specific times to coincide with upcoming events.

• Know how your content is performing, by generating reports to show you the number of times a file has played. This is excellent whether you’re after it for OH&S or audit compliance, or whether you wish to track the sales impact of your promos.

5F Platform is hosted in Australia to maintain data sovereignty. It can also be

internally hosted on your infrastructure. Our 24/7 Support Centre is available to provide you with rapid assistance in line with your needs.

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AT A GLANCE: YOUR ADVANCED SOFTWARE PLATFORM

Manage multiple sites from one Platform.

Schedule content to multiple screens to start

at the same or at varying times.

Generate varying reports—whether you’d like to see how a device

is performing or just want to see how many times your media files

have played.

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Add or delete devices, and even restart your

devices remotely.

Provide varying levels of access to staff

members.

Enjoy full monitoring as every user action is

logged.

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DETAILED FEATURE SET LIST AND LICENSE COMPARISON Feature Entertain Engage Enterprise

Players & Screens Grouping / Tagging Screen can be

grouped/tagged to allow scheduling as groups and identifications.

No Yes Yes

Online Status Screen / Players dashboard shows live status of screens as online / offline.

Yes Yes Yes

Offline Reporting Reports can be generated showing downtime over a date range.

Yes Yes Yes

Email Alerts Email Alerts can be set to email offline systems for active response as well as hardware statistics as required.

No Yes Yes

Screen Off Screens can be turned on and off (Windows players only) at different times of the week.

No Yes Yes

Asset Management Asset Management details can be entered against each device and screen for basic asset management. You can see live usage of assets such as processor and hard drive space.

No Yes Yes

Preview of End Point Content playing on the screen can be seen from the screen dashboard.

No Yes Yes

API Integration (Push/Pull Data)

The system is created using a full REST API. This allows passing downtime or screen information to third party or receiving information about assets or screen turn off times from other sources.

No Yes (Setup Cost May Apply)

Yes (Setup Cost May Apply)

Restart End Point End devices can be restarted from the portal itself if required.

No Yes Yes

Zoning Screens can be zoned into sections that can be controlled by different users where required.

No Yes Yes

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Offline Playback Screens can keep playing even if the internet is disconnected for synced schedules.

Yes Yes Yes

Media Files Videos The software supports

most video types depending on the OS chosen on the player. MP4, WEBM are the most common, but Windows supports AVI, MPEG, MKV and many more.

Yes Yes Yes

Images The software supports images such as JPG, PNG, GIF.

Yes Yes Yes

URL The software supports scheduling a URL file which launches a website. This is how streams can be displayed – by scheduling the URL and ensuring it auto plays and is optimised for the screen resolution.

Yes Yes Yes

URL – Interactive The software supports interactive URLs to run kiosks or other touch screen capable applications. Interactions can be set up to be logged and reported.

No Yes Yes

Archives The software supports scheduling an entire .zip file which will extract and run index.html. This is great for applications that rely on local network sources.

No Yes Yes

Proof of Play Reporting

The software will allow reporting on how many times a piece of media has played on the network between a date and time range, and on what screens.

Yes Yes Yes

Grouping/Tagging Media

Group and tag media files to allow quick searching and grouping as required.

No Yes Yes

Expiring Media File Set an expiry date on the media file to ensure it cannot be scheduled again after the expiry date.

No Yes Yes

Sharing Media Across Accounts

Have distinct networks owned by different teams

No Yes Yes

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but share content between them.

API Integration (Push / Pull Media)

Connect with other CMS systems to sync media files and libraries directly across, to ensure one source of truth, or push Proof of Play data to other systems for further analysis.

No Yes (Setup Costs May Apply)

Yes (Setup Costs May Apply)

Scheduling Day Part Schedule content on

specific or groups of screens based on day of week and schedule in advance as far as you like.

Yes Yes Yes

Time Part Schedule content on specific screens or groups of screens based on time of day and schedule in advance as far as you like.

Yes Yes Yes

Ongoing Schedules Schedule content to run forever on a specific or group of screens based on any time/day part.

Yes Yes Yes

Screen Level Control Allow different content to play on screens as required.

Yes Yes Yes

Zone Level Control Allow different content to play within the one screen in zones, and allow different users to control different sections.

No Yes Yes

Ticker Allow tickers to be set up (tweet to the screen).

Yes Yes Yes

Ticker Control Access Allow separate access for publishing tickers.

No Yes Yes

Timing Groups Allow setting of operating times or sections to a large number of screens to allow immediate scheduling of them (i.e. Trading hours).

No Yes Yes

Delayed Scheduling Allow creating a schedule now, but delay processing and sending media files until after hours to avoid network traffic during the day.

No Yes Yes

Proof of Schedule Allow a proof of schedule to be sent to someone for review after creation.

No Yes Yes

Schedule Sync Reports

Allow a sync report email to show sites that have not received content for active

No Yes Yes

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troubleshooting opportunities.

Priorities (Overlapping Campaigns)

Allow a schedule to ride over the top of another based on a priority set by the user. Allow up to 10 conflicting schedules on priorities.

No Yes Yes

Triggers / Content Automation

Allow integration with data feeds to trigger content. For example, allow a fire alarm to trigger fire maps on the screen, or change the screen based on the gender and age group of the screen, all from the Five Faces Platform.

No Yes (Setup Costs May Apply)

Yes (Setup Costs May Apply)

API Integration Allow integration with any third party systems via our REST API. For example, integrate with Office 365 to allow users to put files in set folders that can automatically sync and play to screens at specified times programmed by the user.

No Yes Yes

Advanced Campaign Access the ability to put multiple simple campaigns’ features together by playing varying content at different locations and different times. Suitable for large networks.

No Yes Yes

Content Content Library Access a content library of

animated content such as games, trivia, and set weather and news. Also access a range of soothing content for use alongside your digital screens.

No Yes (Costs May apply for feeds)

Yes (Costs May apply for feeds)

Content Templates Create content templates that allow instant changes to content at the local, or central level without any content knowledge. Change content in workflows as setup.

Yes (Pre-Set Templates)

Yes (Setup Costs May Apply)

Yes (Setup Costs May Apply)

Users & Security Multi-Users The software allows

multiple users to be created.

No Yes Yes

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Roles The software allows roles of Admin, Scheduler to be created.

No Yes Yes

User Access Levels to Screens

The software allows delegated access to users to control certain screens as defined by an admin.

No Yes Yes

SSO Integration (365, SAP, etc)

The software can integrate for single sign on (SSO) with various technology and authentication platforms.

No Yes (Setup Costs May Apply)

Yes (Setup Costs May Apply)

Activity Logs The software retains logs of all interactions with the system for record.

No Yes Yes

API Integration The software is built on a REST API that can integrate logs sent to other systems, or integrate with authentication systems for single sign on.

No Yes (Setup Costs May Apply)

Yes (Setup Costs May Apply)

TLS Comms All comms are done on port 443 for additional security.

Yes Yes Yes

Hashed Media File In Transit

All media files are hashed in transit to increase security during transport.

Yes Yes Yes

Checksum on Media Before Play

A checksum is done between the server and client before playing any file to ensure the wrong file or a tampered file cannot play under any circumstance from the software.

Yes Yes Yes

Up Time Guarantee The Five Faces Platform is based on AWS on the Sydney Locked Region with redundancy setups and backups up to 30 days before override down to the hour.

99.98% 99.98% 99.98%

Technical Support Support Centre Our Australia based

support centre is ready to take your call

No 8 x 5 ex public holidays

24 x 7 ex public holidays

SLA response and first action

We will respond within 30 minutes to any request made. That is our SLA to you.

No 30 Minutes 30 Minutes

Remote Support We can remote into devices to provide remote support if allowed by the Customer’s network.

No TeamViewer Only

TeamViewer or Customer Provided VPN

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Active Monitoring We will actively monitor the site during business hours and know if a device is down. We will call the site to perform basic troubleshooting within a day and manage workflow from here.

No No Yes

On-Site Support If troubleshooting does not resolve, we will get a technician to site within 1 business day in metro, 3 business days in regional and 5 in remote to investigate the issue. If it is a warranty issue, we will manage the warranty process/replacement as per the equipment servicing warranty and all site attendance included. Non-warranty call outs attract a $250 ex GST call out fee. Conditions Apply.

No No Yes

Scheduling Service You create the content, we manage your network. We will schedule content across your screens with your instruction within 1 business day of receiving the request. *Conditions Apply.

No No Yes

Site Records We will work with you to ensure the design of each site is maintained so we know how the installation occurred; we will perform hardware asset management for each site for warranty claims. Reports can be provided next business day.

No No Yes

New Deployments / Advanced Replacements / Stock

Where stock level is maintained by the Customer: advanced replacements and new site configuration will be done within 1 business day from request. Where stock is maintained by us: conditions vary by stock quantity.

No No Yes

Account Manager A dedicated account manager will be in touch for your escalated requests and to ensure your network is running as

No No Yes

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per your requirements, and to oversee new sites and ongoing management of works.

Monthly Reports A monthly report is provided on all open tickets, recommendations for replacement and maintenance.

No No Yes

Device Management Your network devices patching will be managed by us, ensuring your devices are patched regularly to minimise security risks to the device. Conditions Apply.

No No Yes

sales@fivefaces.com.au

www.fivefaces.com.au

1300 550 267