The University of Texas at TylerExecutive Health Care Administration MPA Program

FALL 2014

COURSE NUMBER EHCA 5371

COURSE TITLE Capstone Course in Health Services Administration

INSTRUCTOR E. Gordon Whyte, MSHCA, PhD

INSTRUCTORINFORMATION gwhyte@uttyler.edu (c) 985-686-3263 (o) 903-566-7493

Preferred contact: email or cell. Rarely call office.

REQUIRED TEXT Swayne, L.E., Duncan, J.W., Ginter, P.M., Strategic Management of Health Care Organizations, Sixth Edition, Josey-Bass Publishing, 2008. (same text as EHCA 5368)

COURSEDESCRIPTION Serves as the capstone course for the Executive Health Administration Option in the Master of Public Administration program and may only be taken in the last semester of that program option. Each student will analyze, and produce a strategic plan for a healthcare organization.

Course Overview

Capstone Course in Health Services Administration is designed to enable the student completing the MPA-Health Care Administration degree in the executive program to apply the skills of management to specific situations and scenarios in both the public and the private sectors of the health care delivery system. Guest speakers may be used to provide the students varying insights into the current state of health systems management in both sectors. The class discussion, assigned readings and guest speakers are intended to serve as integrative experiences for the EHCA students who are about to enter the professional health services administration job market. The final project presentation is submitted in written form and formally presented orally to a panel of faculty members, healthcare administrators and guest faculty members from appropriate academic disciplines.

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COURSE LEARNING OBJECTIVESLearning OutcomesThe course objectives are as follows:

1. Examine the principles and techniques of health services management as applied in various situations.2. Identify strategic and operational issues in a given situation and delineate alternative courses of action.3. Identify organizational and ethical issues in a given situation and delineate alternative courses of action.4. Present actual management scenarios that require students to make decisions that will affect the organizations behavior and/or future.

Administrative Competencies

Upon Completion of Capstone Course in Health Services Administration, the student should be able to:

1. Identify the main components and issues of the organization, financing and delivery of health services and public health systems in the US.

2. Describe the legal and ethical bases for public health and health care services.

3. Apply the principles of planning, development, budgeting, management and evaluation in health care delivery organizations.

4. Apply the principles of strategic planning and marketing to health care delivery organizations.

5. Analyze the relationship between a health care delivery organization and its external environment.

6. Apply quality and performance improvement concepts to personnel and organizational performance issues.

7. Apply the principles of human resources management to health care delivery organizations.

8. Describe the principles of leadership and explain their implementation and impact in health care delivery organizations.

9. Apply organizational design techniques to modern health care delivery organizations.10. Describe the difference between the production of health and the production of health

care services.11. Articulate the major issues confronting the delivery of health care services.

Class Procedures and Requirements

Individual Project Review Meeting The last three (3) days of the intensive week will be devoted to individual meeting between each member of the cohort and the course/program director. Each individual session is scheduled for 30 minutes. The purpose of the session is for the director to answer any questions and give suggestions about how to proceed forward from the student’s current status with the project. There is a list of students attached to this syllabus that estimates the amount of time that the student travels to the intensive week site. Priority will be given for the selection of time slot to students traveling the farthest and proceeding to those that live and work in Tyler. Students may trade times to suit their own schedules. This should allow the “traveling students” to return home as early as

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possible perhaps saving a night or two of hotel expense in the process. The individual session will be conducted on the campus of the University in room 216 in the Business School. Sign-up will be done on the first day of the intensive week, Thursday, September 4th, 2012.

Reminder: Your host institution must be approved by the course/program director prior to beginning work on the project.

Course Discussion Boards Twice during the semester each student will compose and post on the Blackboard a comprehensive status report of their progress on the strategic plan for the health care organization with which they are working. Students’ reports must be at least 300 words in length.

Final Project – The final capstone project represents the culmination of all of the knowledge and skills that have been presented in the entire curriculum. It serves as both the final examination for the class EHCA 5371 and as the comprehensive examination for the Master’s degree.

GRADING POLICYFor graduate courses, UTTyler does not endorse the option of plus/minus grades. Therefore grades in EHCA 5371 will be as follows:

A 90-100B 80-89C 70-79F Below 70

Evaluation Criteria

ATTENDANCE/MAKE UP POLICYAttendance at Final Presentations: On December 4-5, every student will be allocated a specified amount of time to present their final project to a panel of faculty and/or guest faculty members and administrators. This exercise will take the class time for two days. Every student is required to remain in attendance for every other student presentation the entire two days. Failure to attend all of the presentation will result in a “Fail” grade. Exceptions can be made in the event that a student is specifically restricted from attendance by a written explanation from their physician.

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Oral Presentation & Defense

80%

Written Project 20%

Attendance Pass/Fail

Total Project Grade

100% PLUS P/F

COURSE SCHEDULE*EHCA 5371

Fall 2014Due Date Topic Readings Assignments

1 In-class Session # 1

MondaySeptember 8

1:00-5:00

Review of Project Procedures and Guidelines

Negotiation Strategy

Review Chapters 6/7/8 Swayne/Ginter/ Duncan

2 In-class Session # 2

Monday September 8

6:00-10:00

Who Moved My Cheese

Career PlanningResume writing

James Wiederhold

Career Planning and Placement Specialist

3 In-class Session # 3

Tuesday,September 9, 8:00-12:00 PM

Individual project review and career planning

sessions

Appointment Sheet attached

4 In-class Session # 4

TuesdaySeptember 9

1:00-5:00

Individual project review and career planning

sessions

Appointment Sheet attached

5 In-class Session # 5

Wednesday September 10

8:00-12:00

Individual project review and project planning

sessions

Appointment Sheet attached

6 Discussion board # 1

Due – October 11th 300+ word update on project progress

7 Discussion Board # 2

Due - November 11th 300+ word complete update

on project progress

8 Final Project Defense

December 4-5, 2014

Due on Blackboard before

5:00 p.m. Wednesday December 3

*Course Schedule is subject to change. Instructors will notify students of any modifications made.

STUDENTS RIGHTS AND RESPONSIBILITIES To know and understand the policies that affect your rights and responsibilities as a student at UT Tyler, please follow this link: http://www.uttyler.edu/wellness/StudentRightsandResponsibilities.html

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GRADE REPLACEMENT/FORGIVENESSIf you are repeating this course for a grade replacement, you must file an intent to receive grade forgiveness with the registrar by the 12th day of class. Failure to do so will result in both the original and repeated grade being used to calculate your overall grade point average. Graduate students are allowed two course repeats during his/her career at UT Tyler.

DISABILITY SERVICESIn accordance with Section 504 of the Rehabilitation Act, Americans with Disabilities Act (ADA) and the ADA Amendments Act (ADAAA) the University offers accommodations to students with learning, physical and/or psychiatric disabilities. If you have a disability, including non-visible disabilities such as chronic diseases, learning disabilities, head injury, PTSD or ADHD, or you have a history of modifications or accommodations in a previous educational environment you are encouraged to contact the Student Accessibility and Resources office and schedule an interview with the Accessibility Case Manager/ADA Coordinator, Cynthia Lowery Staples. If you are unsure if the above criteria apply to you, but have questions or concerns please contact the SAR office. For more information or to set up an appointment please visit the SAR office located in the University Center, Room 3150 or call 903.566.7079. You may also send an email to cstaples@uttyler.edu

STUDENT ABSENCE DUE TO RELIGIOUS OBSERVANCE Students who anticipate being absent from class due to a religious observance are requested to inform the instructor of such absences by the second class meeting of the semester.

SOCIAL SECURITY AND FERPA STATEMENTIt is the policy of The University of Texas at Tyler to protect the confidential nature of social security numbers. The University has changed its computer programming so that all students have an identification number. The electronic transmission of grades (e.g., via e-mail) risks violation of the Family Educational Rights and Privacy Act; grades will not be transmitted electronically.

Academic Honesty

The faculty expects from its students a high level of responsibility and academic honesty. Because the value of an academic degree depends upon the absolute integrity of the work done by the student for that degree, it is imperative that a student demonstrates a high standard of individual honor in his or her scholastic work.

Scholastic dishonesty includes, but is not limited to, statements, acts or omissions related to applications for enrollment of the award of a degree, and/or the submission, as one's own work of material that is not one's own. As a general rule, scholastic dishonesty involves one of the following acts: cheating, plagiarism, collusion and/or falsifying academic records. Students suspected of academic dishonesty are subject to disciplinary proceedings.

Professor’s note: All of your work is submitted through Blackboard. The university provides a software package to its professors called SafeAssign. This software is able to read your electronic submissions and point out to the professor any plagiarized passages in your work. Please, Please learn to properly cite other people’s work. Never in my career have I ever known a professor to penalize a student for having “too many references”.

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EHCA-MPA Student Final Project Consultation Schedule

Class of 2014Time Student Name

Tuesday September 9, 2014

1 8:00 – 8:30 Royce Staley2 8:30 – 9:00 Margaret Diano3 9:00 – 9:30 Jacquelyn Bhones4 9:30 – 10:00 Alicia Gilliam5 10:00 – 10:30 Jimmy Epperson6 10:30 – 11:00 Doreen Rosenstrauch7 11:00 – 11:30 Rebecca Rosemann8 11:30-12:00 Travis Fulton

Tuesday September 9, 2014

9 1:00 – 1:30 Mitch Netterville10 1:30 – 2:00 Heath Mitchell11 2:00 – 2:30 John Papazoglou12 2:30 – 3:00 Allison Vo13 3:00 – 3:30 Kimberly Johnson14 3:30 – 4:00 Grace Seacrest15 4:00 – 4:30 Carmen Pace16 4:30 – 5:00 Jevin Koleth

Wednesday September 10, 2014

17 8:00 – 8:30 Michelle Carter18 8:30 – 9:00 Melanie Strickland-Rufus19 9:00 – 9:30 Melissa Sikes20 9:30 – 10:00 Ryan Morris21 10:00 – 10:30 Leslie Williams22 10:30 – 11:0023 11:00 – 11:30

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Distance Traveled from Home City to University[Longest travel time to shortest travel time]

Cohort ThreeMileage Traveled to Tyler

Scheduling of Final Semester (Capstone) Individual Consultation Schedule

No. Name

Distance to Tyler Order of Interviews

1 Royce Staley 3000???? 1

2 Margaret Diano 233,32 2

3 Jacquelyn Bhones 231.02 3

4 Alicia Gilliam 222.41 4

5 Jimmy Epperson 219.7 5

6 Doreen Rosenstrauch 210.09 6

7 Rebecca Rosemann 196.15 7

8 Travis Fulton 167.42 8

9 Mitchell Netterville 148.56 9

10 Heath Mitchell 140.56 10

11 John Papazoglou 121.28 11

12 Allison Vo 118.21 12

13 Kimberly Johnson 116 13

14 Grace Seacrest 109.03 14

15 Carmen Pace 106.08 15

16 Jevin Koleth 105.82 16

17 Michelle Carter 70.88 17

18 Melanie Strickland-Rufus 37.39 18

19 Melissa Sikes 14.81 19

20 Ryan Morris 2.120

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21 Leslie Williams .074 21

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