Mitel Digital Handset Quick User Guide

Make a Call: Internal – Lift Handset and dial extension number

External – Lift Handset, dial 0 for a line then required telephone number

Make a Speed Call Dial speed bin location number eg. 3020 Call Pickup: Lift Handset Press Pickup key answers another ringing phone in your call pickup group. Or - Dial *54 and extension number of ringing phone. Park a Call: Ask caller to wait a few moments Press Numbered Park key That Park Key will now Flash. Retrieve Parked call: Lift Handset Press the Flashing Park Key that call was parked on.

Place Call on Hold: While in a call, press . Call key will flash.

Retrieve Held Call: Press flashing Call key

Transfer a Call: Press Dial required extension number Announce the call to the destination To complete the transfer: Hang up or press the release key

To cancel the transfer: Press Forward your phone - If it isn’t answered: To voicemail, dial *66 8000 To an external number, dial *66 0<external number> - Always To voicemail, dial **8 8000 To an external number, dial **8 0<external number> Cancel Forwarding: Dial ##6 Voicemail: To set up, dial voicemail (8000). Enter the default passcode

(1111), then follow the prompts Hotdesking: Press hotdesk button then login button, enter extension

number ok, pin number ok.

Feature Access Codes

Call Forwarding - Busy (Ext & Int Source) **6

Call Forwarding - Follow Me **8

Call Forwarding - I Am Here *88

Call Forwarding - No Answer (Ext & Int Source) *66

Call Forwarding - Override *6

Call Hold *7

Call Hold - Remote Retrieve *#7

Call Hold - Retrieve #7

Call Park *2

Call Park - Retrieve *3

Call Pickup - Dialed *53

Call Pickup - Directed *54

Cancel All Forwarding ##6

Clear All Features ##8

Conference Call *9

Dialed Day/Night Service - Activate #1#

Dialed Day/Night Service - Inquire #2#

Direct Page *4

Do Not Disturb *5

Do Not Disturb - Cancel #5

Do Not Disturb - Cancel Remote ##5

Do Not Disturb - Remote **5

Hot Desk Login **43

Hot Desk Logout **44

Hot Desk Remote Logout **45

Individual Trunk Access **2

Last Number Re-dial *0

Loudspeaker Paging #9

Make Busy - Setup *81

Make Busy - Cancel #81

Message Waiting - Activate *90

Message Waiting - Deactivate *91

Message Waiting - Inquire *92

Personal Speedcall - Invoke #2

Personal Speedcall - Remove #3

Personal Speedcall - Store #4

Remote Clear All Features *#*

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Display Speaker

Ring/Message Indicator Mute

Volume, Speaker and Mute Controls Menu

Fixed Function Keys Cancel

Dial Pad Redial

Navigation Page Keys HoldProgrammable Feature Keys and Softkeys Transfer/Conference

Speaker MessageHandset

Make a Call Lift the handset OR

Press . Dial the number OR Press a Speed Call key OR Press OR Dial the prefix for external calls (e.g. 9) and the number.

Answer a Call Lift the handset OR

Press , and begin speaking.

End a Call

Press OR Replace the handset.

Place a Call on Hold Press . The line key flashes. Replace the handset if necessary.

Retrieve a Call from Hold Lift the handset OR

Press . Press the flashing line key.

Retrieve a Message Press . It flashes when a message is waiting. Follow the voice mail prompts to retrieve your message.

Transfer a Call Press . Dial the number. Wait for an answer. Hang up OR announce the transfer and then hang up.

Conference a Call Press . Dial the number. Wait for an answer. Press .

Program a Speed Call

Press Menu OR . Press Settings.

Press Programmable Keys.Press the key you wish to program.Press Speed Call.Press Edit Label and enter the label for the Speed Call.Press Save. Press Edit Number and enter the phone number for the Speed Call.Press Save, and then press Save again.Press Close and then press Close again.

Adjust Volume Levels

Adjust ringer volume while the phone is ringing. Adjust handset or speaker volume while using the handset or speaker.

Press repeatedly to raise the volume OR repeatedly to lower the volume.

Press to mute your microphone.

NOTE: For more information about using Mute or other features, or about programming Personal Keys on your 5320 IP Phone, refer to 5320 IP Phone User Guide located at www.mitel.com, or contact your Administrator.SIP Users: Refer to the 5320/5330/5340 SIP User and Administrator Guide.