51619 Zsm Tracker Engner Till 17 May_new

7/30/2019 51619 Zsm Tracker Engner Till 17 May_new

1/13

Row Labels Count of FINAL RESOULUTION

Closed 53

Closed 53

FAM 149

Booster required 3Capacity Addition 1

Height Increment required. 7

High Gain Antenna Required 7

IBS Required 2

New Site Planned. 22

New Site Required. 64

Repeater Required 7

Sector Addition Required 27

Site Locked 3

Site need to be unlocked 2

Site Relocation Pending. 4

Open 86

BSS Team 5

Customer Appointment 7

GPRS TEAM 1

Optimization Pending 13

Survey pending 57

Under observation 1

Switch Team 1

karnataka Roaming issue 1

Retailer Number 71Retailer Number 71

Count of Status Column Labels

Row Labels > 10 Days 1-5 Days 5-10 Days Grand Total

FAM 140 4 5 149

New Site Required. 58 3 3 64

Sector Addition Required 27 27

New Site Planned. 21 1 22

High Gain Antenna Required 7 7

Height Increment required. 7 7

Repeater Required 7 7

Site Relocation Pending. 4 4

Site Locked 2 1 3

Booster required 3 3

IBS Required 2 2

Site need to be unlocked 1 1 2

Capacity Addition 1 1

Open 38 33 15 86

Survey pending 15 30 12 57

Optimization Pending 12 1 13

51619 ZSM TRACKER PENDANCY TILL 16 May 13


2/13

Customer Appointment 7 7

BSS Team 3 1 1 5

Switch Team 1 1

karnataka Roaming issue 1 1

GPRS TEAM 1 1

Under observation 1 1

Grand Total 178 37 20 235Count of Cluster Column Labels

Row Labels Kolhapur Nanded Pune NSC Aurangabad

Subodh Kumar 21

Sudhir Goyal 16

Sujay Lande 13

Gajanan 10

Sanjay Mhatre

Nikhil

Vinay Nikam

Himani Handoo

Suresh Lokhande

Hemant Joshi

Baban

Grand Total 21 16 13 10

17-Apr 18-Apr 19-Apr 20-Apr

Total Complaint Received 14 9 8 6

Duplicate Complaint 1 0 0 0

Call made to customer 14 9 8 6

Customer not respondinh / NCT 1 1 0 1Survey WIP 5 5 5 1

RF Team Revert Pending 0 0 0 0

Network issue resolved 7 3 3 4

Cumulative open 5 5 5 1

Cumulative Resolved 7 3 3 4


3/13


4/13

Vasai Pune Jalgaon Amravati Nashik Solapur Nagpur Grand Total

21

16

13

10

4 4

4 4

3 3

3 3

3 3

2 2

1 1

4 4 3 3 3 2 1 80

##### ##### 23-Apr 24-Apr 25-Apr 26-Apr 27-Apr 28-Apr 29-Apr ##### 1-May

4 3 9 16 11 11 1 6 17 0 8

0 0 0 0 0 1 0 1 0 0 0

4 3 9 16 11 11 1 4 17 0 8

1 0 0 0 0 1 0 1 0 0 01 0 6 6 9 5 1 4 9 0 1

0 0 0 0 0 0 0 0 0 0 0

2 3 3 10 2 4 0 1 8 0 7

1 0 6 6 9 5 1 4 9 0 1

2 3 3 10 2 4 0 1 8 0 7

51619 ZSM Tracker daily Dashboard


5/13


6/13

2-May 3-May 4-May 5-May 6-May 7-May 8-May 9-May 10-May

7 15 12 2 15 10 15 16 7

0 0 0 0 0 0 1 1 0

7 15 12 2 15 10 15 16 7

0 0 0 0 0 0 1 1 04 12 5 2 9 8 10 8 3

0 0 0 0 0 0 0 0 0

3 3 7 0 6 2 4 7 4

4 12 5 2 9 8 10 8 3

3 3 7 0 6 2 4 7 4


7/13


8/13

11-May 12-May 13-May 14-May 15-May 16-May 17-May

7 4 14 18 11 15 10

0 0 0 1 1 0 0

7 4 14 18 10 15 10

0 0 0 1 1 0 06 0 6 11 10 8 6

0 0 0 0 0 0 0

1 0 8 6 0 7 4

6 4 6 11 10 8 6

1 0 8 6 0 7 4


9/13

sr Mobile Date & time Aging Emploe Name ZSM MAIL ID

125 9890177832 15-Mar-13 > 10 Days Sameer Shaikh [email protected]

223 9890209524 6-May-13 > 10 Days Himanshu Jain [email protected]

236 9890649626 7-May-13 5-10 Days Pranay Kumar [email protected]

237 9890115099 7-May-13 5-10 Days Vikas Sawant NA

247 9890032599 8-May-13 5-10 Days Ravi Kannolly [email protected]

248 9890032599 8-May-13 5-10 Days Ravi Kannolly [email protected] 9890244897 9-May-13 5-10 Days Bhaskar Talhar [email protected]

281 9860219506 11-May-13 5-10 Days Akbar Pasha [email protected]

285 9975561153 12-May-13 1-5 Days Musheer Khan [email protected]

326 9766549225 15-May-13 1-5 Days Rohit Goja [email protected]

328 9890033874 15-May-13 1-5 Days Nikhil Devang [email protected]

329 9890033874 15-May-13 1-5 Days Nikhil Devang [email protected]

335 9860219506 15-May-13 1-5 Days Akbar Pasha [email protected]

337 9960049432 16-May-13 1-5 Days Irfan Shaikh [email protected]

338 9766549225 16-May-13 1-5 Days Rohit Goja [email protected]

350 9960049432 16-May-13 1-5 Days Irfan Shaikh [email protected]
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


10/13

address Area CITY Cluster Local RD Contac Apointmen Contacted Issue

At post-Kal Kallali Nanded Nanded 9970470823 Customer F3/15/2013 11:44:00 AM:Cont

At Post Pot Naygaon Nanded Nanded 9860637435 Ashok 07 May 2013 12:24 PM Custom

At Post AshAshthi Hatgaon Nanded 9970398443 Ajay 08 May 2013 10:29 AM Custo

At Post AshAshthi Hatgaon Nanded 9096282480 Ajay / 9970 08 May 2013 10:34 AM Custo

At post An Anegaon Deglur Nanded 9860637395 09 May 2013 4:43 PM Custom

At post ra Bigalwadi Deglur Nanded 9860637395 09 May 2013 4:43 PM CustomJay corpor MIDC Nanded Nanded 9822987755/922575268 09 May 2013 6:30 PM Custom

At post-Ch Chudwa Parbhani Nanded 9730324783 11 May 2013:11:43 AM:Custo

At Post Ga Ahmadpur Latur Nanded 9860194542/997037309 12 May 2013 10:08 AM Custo

LIC colone latur Latur Nanded 9766549225 15 May 2013 10:10 AM Custo

Sushila DevLatur Latur Nanded 9561219624/909683161 15 May 2013 1:34 PM Custom

vaibhav naLatur Latur Nanded Alsam shaikh 15 May 2013 1:37 PM Custom

At post pu Purna Parbhani Nanded 9730324783 Nabin Ahm 15 May 2013 5:17 PM Custom

At Anandw Umri Parbhani Nanded 9850577987 sameer 16 May 2013 10:03 AM Custo

At post pe Parbhani Parbhani Nanded 9766549225 16 May 2013 1:38 PM Custom

At post Po Pokharni Parbhani Nanded 9960758583 sakhre 17 May 2013 10:48 AM Custo


11/13

Network RF S Signal level at RX Quality at Current Servi Signal level in RX Quality in Current Servi Lat Long

-75dbm/-7 -75dbm/-7 0 39337 -98dbm/-1 2 39337 18.76032 77.29849

er facing c -82dbm/-9 3 7588 -90dbm/-96 2 7588 18.86603 77.60742

er facing coverge fluctuating issue everywhere

er facing Coverge fluctuating issue evevrywhere

r facing in _-72dbm/- 0 59002 83dbm/87 1 59002 18.33924 77.44805

r facing in 83dbm/88 2 1026 96dbm/98 4 1026 18.30631 77.47984r facing covere issue everywhere

er getting full coverage issue.But if he called another person,B party peron not getting voice,Mins one

er facing indoor coverege issue ,coverge fluctuating

er facing indoor coverge issue, and indoor gprs not work

er facing indoor coverge issue

r facing indoor coverge issue only

r facing indoor coverge issue

er facing indoor coverge fluctuating issue

r facing indoor coverge issue only

er facing indoor coverge issue


12/13

Resolution Status FINAL RESO Pending with Received dat RECEIVED TI Indus Ref Id Status Final Status

Weak indoor cove Open Optimizati RF NSN

ization done issue Open Optimizati RF NSN

Open for Survey Open Survey pen RF NSN



nera by site is 3.5 Open Survey pen RF NSNOpen for Survey Open Survey pen RF NSN

Open For Survey Open Survey pen RF NSN

Open For Survey Open Survey pen RF NSN

Open for Survey open Survey PenRF NSN








13/13

Network IssueRF Engg Na TSG SLA Remarks

Sudhir Goy Out Of SLA

Sudhir Goy Within SLA




Sudhir Goy Within SLASudhir Goy Within SLA










Documents

51619 Zsm Tracker Engner Till 17 May_new