51475087 Elements of Effective Communication

8/2/2019 51475087 Elements of Effective Communication

1/71

11

Elements of effectiveElements of effective

communicationcommunication

A.K MathurA.K Mathur

MBA, PGDIM, PGDHRM, Ph. DMBA, PGDIM, PGDHRM, Ph. D


2/71


3/71

33

Effective communication contd.Effective communication contd.

Over 80% of your waking life is spent sendingOver 80% of your waking life is spent sending

or receiving information.or receiving information.

Poor communication can waste time andPoor communication can waste time and

energy and cause conflict between people.energy and cause conflict between people.


4/71

44

DiscussionDiscussion

Have you had a communication problem orHave you had a communication problem or

failure to communicate?failure to communicate?

WriteWrite

AnalyzeAnalyze

Lesson learntLesson learnt


5/71

55

Effective communication contd.Effective communication contd.

So in order to be an effective communicator,So in order to be an effective communicator,

we must understand communication process.we must understand communication process.


6/71

66

Communication processCommunication process

The communication process is a simpleThe communication process is a simple

model that demonstrates all the factors thatmodel that demonstrates all the factors that

can affect communication.can affect communication.


7/71

77

Activity IIIActivity III

A sender (encode a message and deliver)A sender (encode a message and deliver)

A receiver (decode the message and provideA receiver (decode the message and provide

feedback)feedback)


8/71

88

Process of health communicationProcess of health communication

Patientdecoding

DoctorEncoding

Feedback

Message


9/71

99

SenderSender

The communicator or sender is the person whoThe communicator or sender is the person who

is sending the message.is sending the message.


10/71

1010

MessageMessage

A communication in writing, in speech, or byA communication in writing, in speech, or by

signals.signals.


11/71

1111

ReceiverReceiver

The receiver is the person receiving theThe receiver is the person receiving the

message.message.


12/71

1212

FeedbackFeedback

Feedback is the reaction of the receiver toFeedback is the reaction of the receiver to

sender. It can be in writing, speech andsender. It can be in writing, speech and

through signals.through signals.


13/71

1313

Activity IVActivity IV

A senderA sender

A receiverA receiver

10 Barriers10 Barriers


14/71

1414

BarriersBarriers

Barriers keep the message from getting through.Barriers keep the message from getting through.

Barriers can appear at any point of theBarriers can appear at any point of the

communication loop.communication loop.

There are two types of barriersinternal andThere are two types of barriersinternal and

external.external.


15/71

1515

BarriersBarriers

Doctor

PatientFeedback

Message


16/71

1616

Internal barriersInternal barriersExamples of internal barriers are:Examples of internal barriers are:

Fatigue, low energy, exhaustedFatigue, low energy, exhausted Poor listening skills,Poor listening skills, Attitude towards the sender or the information,Attitude towards the sender or the information, Lack of interest in the message,Lack of interest in the message, Fear, mistrust, past experiences,Fear, mistrust, past experiences, Negative attitude,Negative attitude, Problems at home,Problems at home,

Lack of common experiences,Lack of common experiences, Lack of clarity in the message,Lack of clarity in the message, Emotions.Emotions.


17/71

1717

External barriersExternal barriers

Noise,Noise, Distractions,Distractions,

E-mail not working,E-mail not working,

Bad phone connections,Bad phone connections, Time of day,Time of day,

Environment,Environment,

Message passing through many personsMessage passing through many persons


18/71

1818

Types of CommunicationTypes of Communication

One-Way CommunicationOne-Way CommunicationItItis focused on getting the message to theis focused on getting the message to the

receiver.receiver.

Activity VActivity V Geometrical figures (you cant Geometrical figures (you cant

ask questions, can not show figures just followask questions, can not show figures just followinstructions)instructions)


19/71

1919


Interaction or Two-Way Communication.Interaction or Two-Way Communication.

This approach recognizes the role of theThis approach recognizes the role of the

receiver as a communicator through feedback.receiver as a communicator through feedback.

It is message centered and is a very simplisticIt is message centered and is a very simplisticview of the communication process. Feedbackview of the communication process. Feedback

allows senders to see if their message gotallows senders to see if their message got

across.across.

Activity VIActivity VI Geometrical figures (can ask Geometrical figures (can askquestion can not show figure)question can not show figure)


20/71

2020


TransactionTransaction

This is when the communication process isThis is when the communication process isapplied and carried out completely. The senderapplied and carried out completely. The sender

gives a message that is passed on to thegives a message that is passed on to thereceiver. In return, the receiver can give clearreceiver. In return, the receiver can give clearfeedback that allows the sender to knowfeedback that allows the sender to know

whether or not the message was perceived aswhether or not the message was perceived asintended.intended.

Activity VIIActivity VII Geometrical figures (can show Geometrical figures (can showfigure)figure)


21/71

2121

SummarySummary

Communication is a two-way process that involvesCommunication is a two-way process that involves

getting your message across and understanding whatgetting your message across and understanding what

others have to say.others have to say.

Communication involves active listening, speakingCommunication involves active listening, speaking

and observing.and observing.


22/71

2222

Functions of communicationFunctions of communication

Information (Giving or getting info. )Information (Giving or getting info. )

Problem solving and decision makingProblem solving and decision making

Conflict management, negotiating, bargaining,Conflict management, negotiating, bargaining, Control/Instruction (Hierarchy)Control/Instruction (Hierarchy)

Motivation/Persuasion (Change the behaviour)Motivation/Persuasion (Change the behaviour)


23/71

2323

Kinds of CommunicationKinds of Communication

Verbal Communication - VCVerbal Communication - VC

Non Verbal Communication NVCNon Verbal Communication NVC

(Examples of NVC)(Examples of NVC)


24/71

2424

Verbal CommunicationVerbal Communication

Verbal communication requires the use of:Verbal communication requires the use of: Words,Words,

Vocabulary,Vocabulary, Language, andLanguage, and

SkillsSkills


25/71

2525

How to improve VCHow to improve VC

Using positive wordsUsing positive words

Avoid careless languageAvoid careless language

Reduce verbal pausesReduce verbal pauses Think and prepare before you speakThink and prepare before you speak

Asking right questions (why leads toAsking right questions (why leads to

logic/rational and how leads to strategy)logic/rational and how leads to strategy) Telling a storyTelling a story


26/71

2626

Activity VIIIActivity VIII


27/71

2727

Non verbal communicationNon verbal communication

Nonverbal communicationNonverbal communication (NVC) is usually(NVC) is usually

understood as the process of communicationunderstood as the process of communication

through sending and receiving wordlessthrough sending and receiving wordless

messages.messages.


28/71

2828

Non verbal communicationNon verbal communicationSuch messages can be communicated throughSuch messages can be communicated through PosturePosture

Facial expressions-anger, hate, fear, joy, sadness and surpriseFacial expressions-anger, hate, fear, joy, sadness and surprise Eyes expression in your eyesEyes expression in your eyes ClothingClothing HairstyleHairstyle Positioning within groups (face to face, side)Positioning within groups (face to face, side) distance one stands from another, how close you stand to othersdistance one stands from another, how close you stand to others Shaking handsShaking hands AppearanceAppearance Voice toneVoice tone SmileSmile How you listenHow you listen Your breathing,Your breathing, The way you moveThe way you move The way you standThe way you stand The way you touch peopleThe way you touch people SilenceSilence

C iffC diff


29/71

2929

Common gestures differentCommon gestures different

meanings in different cultures:meanings in different cultures:


30/71

3030


31/71

3131


32/71

3232


33/71

3333
http://www.ritemail.blogspot.com/


34/71

3434
http://groups.yahoo.com/group/friends-kingdom/join/


35/71

3535


36/71

3636


37/71

3737


38/71

3838


39/71

3939


40/71

4040


41/71

4141


42/71

4242


43/71

4343


44/71

4444

Non Verbal CommunicationNon Verbal Communication

Patients heavily depend upon the non verbalPatients heavily depend upon the non verbal

communication of Professional andcommunication of Professional and

Professionals, likewise rely on non verbalProfessionals, likewise rely on non verbal

communication of Patient.communication of Patient.


45/71


46/71

4646

HapticsHaptics

It is the study ofIt is the study oftouchingtouching as nonverbal communication.as nonverbal communication.

TouchesTouches that can be defined as communication include:that can be defined as communication include: Handshakes,Handshakes, holding hands,holding hands, kissing (forehead, cheek, lips, hand),kissing (forehead, cheek, lips, hand), back pat,back pat, high five,high five, shoulder pat,shoulder pat,

brushing arm, etc.brushing arm, etc.Each of these give off nonverbal messages as to theEach of these give off nonverbal messages as to thetouching person's intentions/feelings.touching person's intentions/feelings.
http://upload.wikimedia.org/wikipedia/commons/0/0e/Sun_dial_-_Sun_Temple.jpg


47/71

4747

ChronemicsChronemics

It is the study of the use of time in nonverbalIt is the study of the use of time in nonverbal

communication.communication.

The way we perceive time,The way we perceive time,

structure our time andstructure our time and react to time.react to time.

Time perceptions include punctuality, willingness toTime perceptions include punctuality, willingness to

wait, and interactions. The use of time affectswait, and interactions. The use of time affectslifestyles, daily agendas, speed of speech andlifestyles, daily agendas, speed of speech and

movements and how long people are willing tomovements and how long people are willing to

listen.listen.
http://en.wikipedia.org/wiki/Chronemicshttp://en.wikipedia.org/wiki/Chronemicshttp://upload.wikimedia.org/wikipedia/commons/0/0e/Sun_dial_-_Sun_Temple.jpghttp://en.wikipedia.org/wiki/Chronemics


48/71

4848

OculesicsOculesics

It is the study of the role of eyes in nonverbalIt is the study of the role of eyes in nonverbal

communication.communication.

Studies have found that people use their eyesStudies have found that people use their eyes

to indicate their interest or disinterest.to indicate their interest or disinterest.

This can be done through eye contact.This can be done through eye contact.

ParalanguageParalanguage
http://en.wikipedia.org/wiki/Eye_contacthttp://en.wikipedia.org/wiki/Eye_contacthttp://en.wikipedia.org/wiki/Eye_contacthttp://en.wikipedia.org/wiki/Paralanguagehttp://en.wikipedia.org/wiki/Paralanguagehttp://en.wikipedia.org/wiki/Paralanguage


49/71

4949

ParalanguageParalanguage

Sometimes called vocalic is the study of various acoustic properties ofSometimes called vocalic is the study of various acoustic properties ofspeech such as-speech such as-

ToneTone Rate-speedRate-speed Pitch-Pitch-Highness or lowness of voice-Speakers seen more competent ifHighness or lowness of voice-Speakers seen more competent if

they use a higher and more varied pitch of voice.they use a higher and more varied pitch of voice. We associate low pitch voices with strength and maturityWe associate low pitch voices with strength and maturity We associate high pitch voices with tenseness, helplessness, & nervousness.We associate high pitch voices with tenseness, helplessness, & nervousness.

Volume-Volume-How loudly we speakHow loudly we speak Loud people are perceived as aggressive or overbearingLoud people are perceived as aggressive or overbearing Soft voices are perceived as timid or polite.,Soft voices are perceived as timid or polite.,

AccentAccent Vocal Fillers-Vocal Fillers-Words used to fill space-"uh"Words used to fill space-"uh" QualityQuality-Made up of tempo, resonance, rhythm, and articulation-Made up of tempo, resonance, rhythm, and articulation
http://en.wikipedia.org/wiki/Paralanguagehttp://en.wikipedia.org/wiki/Paralanguagehttp://en.wikipedia.org/wiki/Paralanguagehttp://images.google.co.in/imgres?imgurl=http://www.starstore.com/acatalog/white-tiger-poster.jpg&imgrefurl=http://www.starstore.com/acatalog/Starstore_Catalogue_Lion_posters__Tigers_poster__Elephant_poster_5500.html&h=768&w=511&sz=94&hl=en&start=44&tbnid=KSC435FaId0ieM:&tbnh=142&tbnw=94&prev=/images%3Fq%3Dwhite%2Btiger%26start%3D40%26gbv%3D2%26ndsp%3D20%26svnum%3D10%26hl%3Den%26sa%3DN


50/71

5050
http://images.google.co.in/imgres?imgurl=http://www.starstore.com/acatalog/white-tiger-poster.jpg&imgrefurl=http://www.starstore.com/acatalog/Starstore_Catalogue_Lion_posters__Tigers_poster__Elephant_poster_5500.html&h=768&w=511&sz=94&hl=en&start=44&tbnid=KSC435FaId0ieM:&tbnh=142&tbnw=94&prev=/images%3Fq%3Dwhite%2Btiger%26start%3D40%26gbv%3D2%26ndsp%3D20%26svnum%3D10%26hl%3Den%26sa%3DN


51/71

5151

Tips for effective communicationTips for effective communication

Simplify languageSimplify language

Listen activelyListen actively

Break the barriersBreak the barriers

Use feedbackUse feedback Do not depend upon grapevineDo not depend upon grapevine

Be aware of others levels, feelings and attitudesBe aware of others levels, feelings and attitudes

Do not act on assumptionsDo not act on assumptions Do not jump on conclusions.Do not jump on conclusions.


52/71

5252

Think about allThink about all the ways you use in communicationthe ways you use in communication

during a single day:during a single day:

Talking face-to-face with people in the hospitalTalking face-to-face with people in the hospital

Replying the query of the patient on the phoneReplying the query of the patient on the phone

Buying bus or train ticketsBuying bus or train tickets

Going to the shops, talking to staffGoing to the shops, talking to staff

Sending text messages from your mobileSending text messages from your mobile

Writing letters or e-mailsWriting letters or e-mails

Chatting using Yahoo messengerChatting using Yahoo messenger

Meeting friendsMeeting friends

Attending interviewsAttending interviews

QuestionsQuestions


53/71

5353

QuestionsQuestions Prepare a case of effective health communication.Prepare a case of effective health communication.

Prepare a case where things do not materializePrepare a case where things do not materializedue to ineffective health communication.due to ineffective health communication. What are different kinds of communication ?What are different kinds of communication ?

Explain with examples.Explain with examples. As a health centre manager how would youAs a health centre manager how would you

improve the communication skills of yourimprove the communication skills of yourcolleagues?colleagues?

What are the essentials of effectiveWhat are the essentials of effectivecommunication?communication?

How the barriers affects communication?How the barriers affects communication?


54/71

5454

Jo-Harry windowJo-Harry window

Known to selfKnown to self Unknown to selfUnknown to self

Known to othersKnown to others PUBLICPUBLIC

Free to self andFree to self andothersothers

BLINDBLIND

Known to othersKnown to othershidden to selfhidden to self

Unknown toUnknown to

othersothersPRIVATEPRIVATE

Known to self butKnown to self but

hidden fromhidden from

othersothers

POTENTIALPOTENTIAL

Unknown to beUnknown to be

exploredexplored


55/71

5555

Memo guidelineMemo guideline

ToTo FromFrom DateDate Subject (1/8Subject (1/8thth of matter)of matter) Opening, context (1/4Opening, context (1/4thth of matter)of matter) Main body discussion (1/2 of matter)Main body discussion (1/2 of matter) Closing segment and Attachments (1/8Closing segment and Attachments (1/8thth ofof

matter)matter)


56/71

5656

MemoMemo

To: All StaffTo: All Staff

From: Hilary, Head of G.AFrom: Hilary, Head of G.A ssignaignattuurere

Date: May 29, 2009Date: May 29, 2009

Subject: New Memo Format Effective from June 1Subject: New Memo Format Effective from June 1

In order to make interoffice communications easier, please adhere to the following guidelinesIn order to make interoffice communications easier, please adhere to the following guidelinesfor writing effective memos:for writing effective memos:

1.1. Clearly state the purpose of the memo in the subject line and in the first paragraph.Clearly state the purpose of the memo in the subject line and in the first paragraph.2.2. Keep language professional, simple and polite.Keep language professional, simple and polite.

3.3. Use short sentences.Use short sentences.

4.4. Use bullets if a lot of information is conveyed.Use bullets if a lot of information is conveyed.

5.5. Proofread before sending.Proofread before sending.

6.6. Address the memo to the person (s) who will take action on the subject, and CC those who needAddress the memo to the person (s) who will take action on the subject, and CC those who needto know about the action.to know about the action.

Attach additional information: dont place it in the body of the memo if possible.Attach additional information: dont place it in the body of the memo if possible.Please put this format into practice immediately. We appreciate your assistance in developingPlease put this format into practice immediately. We appreciate your assistance in developing

clear communications.clear communications.

If you have any questions, please dont hesitate to call me.If you have any questions, please dont hesitate to call me.

Thank you.Thank you.

TO: Kelly Anderson, Marketing ExecutiveTO: Kelly Anderson, Marketing Executive


57/71

5757

FROM: Jonathon Fitzgerald, Market Research AssistantFROM: Jonathon Fitzgerald, Market Research Assistant

DATE: June 14, 2008DATE: June 14, 2008

SUBJECT: Fall Clothes Line PromotionSUBJECT: Fall Clothes Line Promotion

Through market research and analysis, it has been discovered that the proposed advertising media for the new fall lines needThrough market research and analysis, it has been discovered that the proposed advertising media for the new fall lines needto be reprioritized and changed. Findings from focus groups and surveys have made it apparent that we need to updateto be reprioritized and changed. Findings from focus groups and surveys have made it apparent that we need to updateour advertising efforts to align them with the styles and trends of young adults today. No longer are young adultsour advertising efforts to align them with the styles and trends of young adults today. No longer are young adults

interested in sitcoms as they watch reality televisions shows. Also, it is has become increasingly important to use theinterested in sitcoms as they watch reality televisions shows. Also, it is has become increasingly important to use theinternet as a tool to communicate with our target audience to show our dominance in the clothing industry.internet as a tool to communicate with our target audience to show our dominance in the clothing industry.

Internet AdvertisingInternet Advertising

XYZ Company needs to focus advertising on internet sites that appeal to young people. According to surveys, 72% of ourXYZ Company needs to focus advertising on internet sites that appeal to young people. According to surveys, 72% of ourtarget market uses the internet for five hours or more per week. The following list shows in order of popularity the mosttarget market uses the internet for five hours or more per week. The following list shows in order of popularity the mostfrequented sites:frequented sites:

1.1. Google, Facebook, Myspace, EBay, iTunesGoogle, Facebook, Myspace, EBay, iTunes

Shifting our efforts from our other media sources such as radio and magazine to these popular internet sites will moreShifting our efforts from our other media sources such as radio and magazine to these popular internet sites will more

effectively promote our product sales. Young adults are spending more and more time on the internet downloadingeffectively promote our product sales. Young adults are spending more and more time on the internet downloadingmusic, communicating and researching for homework and less and less time reading paper magazines and listening tomusic, communicating and researching for homework and less and less time reading paper magazines and listening tothe radio. As the trend for cultural icons to go digital, so must our marketing plans.the radio. As the trend for cultural icons to go digital, so must our marketing plans.

Television AdvertisingTelevision Advertising

It used to be common to advertise for our products on shows likeIt used to be common to advertise for our products on shows like FriendsFriends andand SeinfeldSeinfeldfor our target audience, but even thefor our target audience, but even theface of television is changing. Young adults are tuning into reality television shows for their entertainment. Results fromface of television is changing. Young adults are tuning into reality television shows for their entertainment. Results fromthe focus group show that our target audience is most interested in shows likethe focus group show that our target audience is most interested in shows like American IdolAmerican Idol,,The ApprenticeThe Apprentice,, the time tothe time totell truthtell truth andandAmerica's Next Top ModelAmerica's Next Top Model. The only non-reality television show to be ranked in the top ten most. The only non-reality television show to be ranked in the top ten mostcommonly watched shows by males and females 18-25 iscommonly watched shows by males and females 18-25 is Desperate HousewivesDesperate Housewives. At Blue Incorporated, we need to. At Blue Incorporated, we need to

focus our advertising budget on reality television shows and reduce the amount of advertising spent on other programs.focus our advertising budget on reality television shows and reduce the amount of advertising spent on other programs.By refocusing our advertising efforts of our new line of clothing we will be able to maximize the exposure of our product toBy refocusing our advertising efforts of our new line of clothing we will be able to maximize the exposure of our product to

our target market and therefore increase our sales. Tapping into the trends of young adults will help us gain market shareour target market and therefore increase our sales. Tapping into the trends of young adults will help us gain market shareand sales through effective advertising.and sales through effective advertising.

I hope that this will help you in planning the future strategy. If you have any doubts I will be happy to assist you.I hope that this will help you in planning the future strategy. If you have any doubts I will be happy to assist you.

ThanksThanks

Attachments: Focus Group Results, January- May 2008; Survey Findings, January - April 2008Attachments: Focus Group Results, January- May 2008; Survey Findings, January - April 2008


58/71

5858

Letter Guide line -Letter Guide line -

1.1. Your Address: (Not needed if the letter isYour Address: (Not needed if the letter isprinted on paper with the company letterheadprinted on paper with the company letterheadalready on it.): The return address of the sender ofalready on it.): The return address of the sender ofthe letter so the recipient can easily find out wherethe letter so the recipient can easily find out whereto send a reply to. Skip a line between yourto send a reply to. Skip a line between youraddress and the date.address and the date.


59/71

5959

2.2. Date: Put the date on which the letter wasDate: Put the date on which the letter was

written in the format Month Day Year i.e.written in the format Month Day Year i.e.

August 30, 2009. Skip a line between theAugust 30, 2009. Skip a line between the

date and the inside address (some peopledate and the inside address (some people

skip 3 or 4 lines after date)skip 3 or 4 lines after date)


60/71

6060

3.3. Inside Address: The address of the personInside Address: The address of the person

you are writing to along with the name of theyou are writing to along with the name of the

recipient, their title and company name, ifrecipient, their title and company name, if

you are not sure who the letter should beyou are not sure who the letter should be

addressed to either leave it blank, but try toaddressed to either leave it blank, but try to

put in a title, i.e. "Director of Humanput in a title, i.e. "Director of Human

Resources". Skip a line between the date andResources". Skip a line between the date andthe salutation.the salutation.


61/71

6161

4.4. Salutation: Dear Ms./Mrs./Mr. LastSalutation: Dear Ms./Mrs./Mr. Last

Name:, Dear Director of Department Name:Name:, Dear Director of Department Name:

or To Whom It May Concern: if recipient'sor To Whom It May Concern: if recipient's

name is unknown. Note that there is a colonname is unknown. Note that there is a colon

after the salutation. Skip a line between theafter the salutation. Skip a line between the

salutation and the subject line or body.salutation and the subject line or body.


62/71

6262

5.5. Subject Line (optional): Makes it easierSubject Line (optional): Makes it easier

for the recipient to find out what the letter isfor the recipient to find out what the letter is

about. Skip a line between the subject lineabout. Skip a line between the subject line

and the body.and the body.


63/71

6363

6.6. Body: The body is where you write theBody: The body is where you write the

content of the letter; the paragraphs shouldcontent of the letter; the paragraphs should

be single spaced with a skipped line betweenbe single spaced with a skipped line between

each paragraph. Skip a line between end ofeach paragraph. Skip a line between end of

body and closing.body and closing.


64/71

6464

7.7. Closing: Let's the reader know that you areClosing: Let's the reader know that you arefinished with your letter; usually ends withfinished with your letter; usually ends withSincerely, Sincerely yours, Thank you, andSincerely, Sincerely yours, Thank you, and

so on. Note that there is a comma after theso on. Note that there is a comma after theend of the closing and only the first word inend of the closing and only the first word inthe closing is capitalized. Skip 3-4 linesthe closing is capitalized. Skip 3-4 linesbetween the closing and the printed name, sobetween the closing and the printed name, sothat there is room for the signature.that there is room for the signature.


65/71

6565

8.8. Signature: Your signature will go in thisSignature: Your signature will go in this

section, usually signed in black or blue inksection, usually signed in black or blue ink

with a pen.with a pen.


66/71


67/71

6767

10.10. Enclosure: If letter contains otherEnclosure: If letter contains other

document other than the letter itself yourdocument other than the letter itself your

letter will include the word "Enclosure." Ifletter will include the word "Enclosure." If

there is more than one you would type,there is more than one you would type,

"Enclosures (#)" with the # being the number"Enclosures (#)" with the # being the number

of other documents enclosed that doesn'tof other documents enclosed that doesn't

include the letter itself.include the letter itself.


68/71

6868

11.11. CC Mark a copy to inform otherCC Mark a copy to inform other

significant others.significant others.


69/71

6969

12.12. Reference Initials: If someone other thanReference Initials: If someone other than

yourself typed the letter you will includeyourself typed the letter you will include

your initials in capital letters followed by theyour initials in capital letters followed by the

typist's initials in lower case in the followingtypist's initials in lower case in the following

format; AG/gs.format; AG/gs.

LetterLetter


70/71

7070

Return Address Line 1Return Address Line 1 11

Reference Date (Month Day, Year)Reference Date (Month Day, Year) 22

Mr./Mrs./Ms./Dr. Full name of recipient.Mr./Mrs./Ms./Dr. Full name of recipient.

33

Title/Position of Recipient.Title/Position of Recipient.Company NameCompany NameAddress Line 1Address Line 1Address Line 2Address Line 2

Dear Ms./Mrs./Mr./Dr. Last Name:Dear Ms./Mrs./Mr./Dr. Last Name: 44

Subject: Title of SubjectSubject: Title of Subject 55

Body ParagraphBody Paragraph

1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Body ParagraphBody Paragraph2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Body ParagraphBody Paragraph3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Closing (Sincerely...),Closing (Sincerely...), 77

SignatureSignature 88

Your Name (Printed)Your Name (Printed) 99Your TitleYour Title

Enclosures (2)Enclosures (2) 1010CCCC

Typist Initials.Typist Initials. 1111


71/71

Game - Let us learn to be sensitiveGame - Let us learn to be sensitive

Write the names of two things you received inWrite the names of two things you received in

gift from somebody.gift from somebody.

Write the names of two things you have earnedWrite the names of two things you have earned

yourself.yourself.

Write the names of two dear ones whom youWrite the names of two dear ones whom you

like the most.like the most.

Documents

51475087 Elements of Effective Communication