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508 Siemens Energy Sector • Power Engineering Guide • Edition 7.1

509Siemens Energy Sector • Power Engineering Guide • Edition 7.1

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Services & Support

10.1 Asset Services 510

10.1.1 Network Services 511

10.1.2 Substation Modernization Projects 514

10.1.3 Monitoring and Diagnostics 514

10.1.4 Cable Services 515

10.1.5 Transformer Services 516

10.1.6 Switchgear Services 516

10.1.7 Service Programs 518

10.1.8 Energy Customer Support Center 518

10.2 Siemens Power Academy TD 519

10.3 Metering Services 521

10.3.1 Portfolio Overview 521

10.3.2 Data Collection 523

10.3.3 Data Management 523

10.3.4 Revenue Management 523

10.3.5 Smart Metering 523

10.3.6 Meter Data Management Solution 523

10.3.7 Demand Response Management Software 525


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10 Services & Support10.1 Asset Services

Asset Services provide expert solutions and services for power supply systems in the areas of power transmission, power distribution and industrial energy supply that keep the network

infrastructure on the cutting edge in terms of lifecycle, reliability and environmental friendliness. Such expert solutions and services include Siemens state-of-the-art retrofit.

Services & Support10.1 Asset Services


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10.1.1 Network Services

Network Services solutions from Siemens deliver the decisive plus in reliability, quality and efficiency throughout the entire power system.

The comprehensive portfolio of Network Services solutions comprise advisory services, asset management and a wide array of operation, management and maintenance packages – all provided by professionals with many years of experience and a proven track record in power technology applications and the energy business. In a nutshell, Siemens helps making the most of a given power system in terms of efficiency, reliability and profitability (fig. 10.1-2).

Operation and maintenance (O&M) servicesSiemens provides a wide array of operation and maintenance services as well as “care-free packages” that deliver a guaranteed level of performance for power supply infrastructure facilities.

Siemens works closely with asset owners and/or operators to develop balanced service solutions tailored to each specific situation. These solutions are designed to meet the needs and expectations of customers as far as the technical, financial and regulatory performance of their assets are concerned.

The Siemens approach to the provision of O&M services is proven every day. The key to success is combining the organiza-

CAPEX Unscheduled OPEX Scheduled OPEX Programs

Advisory Services & Asset Management

Monitoring Systems

SubstationModernization/Green Solution

Installation/Retrofit/

Upgrade/ Extension

Audits & Assessments

ReactiveMaintenance/

Spares/ Repairs

PMI

PlannedMaintenance& Inspection

ROS

RemoteOperational

Support

LTM

Long-TermMaintenance

O&M

Operation &Maintenance

Substation Modernization

Monitoring & Diagnostics

Transformer Services

Switchgear Services

Cable & Line Services

NetworkServices

Fig. 10.1-1: Asset services portfolio

tion’s global expert knowledge of asset management and net-work analysis with local knowledge of the specific network conditions (that is, global competence delivered locally).

Customers include public or private utilities, industrial organiza-tions, private/equity investors, or real estate development companies from many countries around the world.

AssetManagement

Services

AdvisoryServices

Private Investors/Developers

Power Utilities & Industries

Cities, Infrastructure Operators & EPCs

Public Institutions & Regulators

Operation and Maintenance Services (O&M)

Long-Term Maintenance Services (LTM)

Fig. 10.1-2: Comprehensive solutions for system operators



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Fig. 10.1-5: HVDC system in Scotland, operated and maintained by Siemens

Siemens’ portfolio of O&M services includes the following elements (see also fig. 10.1-3):• Operation services (e.g., 24/7 control room operation, meter-

ing, energy automation)• Long-term maintenance services (e.g., field services, emer-

gency response, supply chain management)• Management services (e.g., asset strategy planning, transition

& change management)• Special services (e.g., lifecycle management, network exten-

sions, substation refurbishments)• Customer services (e.g., call center, customer support, billing,

revenue collection)• Support services (e.g., human resources, logistics, quality

management).

In a typical engagement, the management of an entire power supply system or specific targeted portions/functions thereof is transferred to Siemens for a fixed period of time. Investment decisions and individual core functions may remain with the asset owner or may be assumed by Siemens. The operational risk is transferred to Siemens, and key performance indicators (KPI’s) and/or service programs are established to guarantee the agreed technical and budget performance.

Siemens provides O&M services for:• Transmission & distribution networks• Wind farms electrical balance of plant systems• HVDC and FACTS facilities onshore or offshore.

O&M services for wind farms: Siemens provides O&M services for onshore or offshore wind farms interconnected to the power system using conventional AC or HVDC technology.

Examples of the scope of O&M services for wind farms include (fig. 10.1-4):• Electrical balance of plant (HV, MV, LV and DC systems, SCADA

and telecommunication systems)• Buildings and other civil infrastructure• Ancillary facilities (e.g., lighting equipment, network data sys-

tems, etc.).

O&M services for HVDC and FACTS: Siemens provides services for a wide range of power-electronics-based facilities including long-distance (overhead and under-ground/undersea) and back-to-back HVDC installations, as well as Static Var Compensators (SVC), Thyristor Controlled Static Compensators (TCSC), and other similar FACTS devices.

Examples of customized services for HVDC and FACTS installa-tions include the following (fig. 10.1-5):• Maintenance (preventive, corrective)• First line of support (for immediate fault analysis and repair)• Second line of support (for complex fault analysis and repair)• Development of maintenance strategies• Remote maintenance activities, such as monitoring, fault analysis

and diagnostics/repairs of control and protection systems

• Spare parts management.

Fig. 10.1-4: Wind farm in Italy, operated and maintained by Siemens

ManagementServices

Special Services

CustomerServices

Long-Term Maintenance

Services

OperationServices

SupportServices

O & MServices

Fig. 10.1-3: Core elements of O&M services



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Development

ImplementationAssistance

IndependentAssessment

Asset ManagementProgram

Condition AssessmentInventory, Diagnostic,Testing, Monitoring

Financial ManagementAccounting, Taxes, Revenues,

Expenses, Cash Flow, Legal

Risk ManagementRegulatory, Environmental,Health and Safety, Quality

of Service, Financial

DisposalRescue Value,

Environmental, Legal

OperationBalance Run Time,

Best Efficiency Point,Energy Management, Costs

MaintenanceTime Based (TBM), Condition

Based (CMB), ReliabilityBased (RBM), Rehabilitation,

Replacement, Costs

AcquisitionPlanning, Design,

Procurement, CommissioningLicenses, CapEx

PerformanceFollow-up

Fig. 10.1-6: Core elements of asset management services

AssetsBusinessSite VisitsEnvironmental/Permits

Demand ProjectionsBudgets/ProgrammesHistorical/Future

TechnicalInstitutionalRegulatoryOther

StandardsStaffing/Equipment/ToolsBudgets

Technical Review/Condition Assessment

CapEx

OpEx Risk Analysis

Fig. 10.1-7: Core elements of advisory services

The results provided by our due diligence/advisory services enable Siemens’ customers to:• Gain an insight into the correlation between technical deci-

sions and their business implications (e.g., on network cost and service quality)

• Build a sound approach for evaluating the relevant aspects of the system expenditures program, with objective and docu-mented decisions

• Increase the efficiency of resource utilization while safeguard-ing the required quality of service levels in the long run.

Fig. 10.1-7 provides an overview of the core elements of Siemens Advisory Services.

Asset management servicesSiemens’ asset management experience, processes and metho-dologies enable asset owners and/or operators to increase the profitability and efficiency in the use of their assets while at the same time safe-guarding required quality levels and minimizing life-cycle costs.

Asset management services by Siemens leverage a number of advanced methodologies and tools, including independent condition assessments and reliability centered asset manage-ment (RCAM). Siemens’ asset management support services include (fig. 10.1-6):• Independent assessment• Development• Implementation assistance• Performance follow-upof Asset Management Programs (AMP).

Siemens provides recommendations that are completely inde-pendent from product, construction or equipment sales of other affiliates. Indeed, our recommendations are vendor-neutral and well accepted by third parties such as lenders and other financial institutions.

Advisory servicesSiemens’ advisory services enable power asset owners and operators to get the most out of their assets while providing options to improve performance. The analysis looks at every material issue from a holistic vantage point. Answers and recommendations explicitly recognize that every decision has technical, economical and regulatory implications.



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10.1.2 Substation Modernization ProjectsBecause top priority is given to operational continuity in substa-tions and power systems, any long-term maintenance, modern-ization and system rehabilitation must be precisely planned. These are the right opportunities for OEM(Original Equipment Manufacturer)-driven service projects. Siemens offers a variety of corresponding service solutions for extending the lifespan and size of the substation, or for its modernization. Countless examples worldwide serve as references for successfully exe-cuted service projects.

10.1.3 Monitoring and Diagnostics

Monitoring systemsThe condition of your assets is highly relevant to your decision making about service or replacement. With insight into the condition of the assets, the transition to Condition Based Main-tenance (CBM) can take place. Minor failures can be repaired before they turn into a major problem and a breakdown occurs. Siemens offers both on-site one-time audits (see chapter 10.1.6 Audits and Consulting) and online condition monitoring as a stand-alone or integrated system.

With Integrated Substation Condition Monitoring (ISCM), Siemens provides online asset condition information through a comprehensive range of innovative tools for diagnostic analysis. Through prediction and prevention of equipment failures, ISCM products and services protect the customer’s company image as well as his investment. The integrated monitoring system guar-antees minimum downtime, maximum asset performance, nearly real-time rating, and an extended lifespan.

ISCM products and services are a fundamental prerequisite for securing the customer’s required performance level, and with it, long-term entrepreneurial success. The Siemens ISCM solution, customized to the individual requirements of the substation, monitors all relevant components of the power supply system – from transformers and switchgear to overhead lines and cables. It can be seamlessly integrated into the existing substation communication and visualization infrastructure, from simple bay controllers to high-end control center applications. Siemens offers one integral solution for all network assets.

ISCM products and services provide a highly reliable solution, based on expert knowledge and advanced technology. With its unique proficiency and experience along the entire energy conversion chain, Siemens is ideally positioned to supply a sophisticated, comprehensive monitoring concept that covers all equipment within the power supply.

ISCM products and services for high-voltage gas-insulated switchgear and transformersSiemens gas density monitoring (GDM) and Siemens partial discharge monitoring (PDM) ensure reliable and profitable monitoring of high-voltage gas-insulated switchgear.

Based on more than 20 years of experience, Ultra High Fre-quency (UHF) partial discharge monitoring and gas densitiy monitoring provide significant insight in the condition of high-voltage gas-insulated switchgear.

Gas density monitoring monitors the gas tightness with functions like inventory management, trending, and prediction of alarms. Gas density monitoring receives its signals from SF6 density transducers which operate with a 4 to 20mA current loop tech-nology for high noise immunity. The result is a full SF6 inventory management system, capable of providing advance warning of SF6 leaks with highest accuracy. The very high accuracy measure-ment, combined with smart software functions, enables optimal and profitable gas density monitoring for high-voltage gas-insu-lated switchgear.

Partial discharge monitoring monitors the condition of the dielectric strength of the high-voltage gas-insulated switchgear. The product is based on more than 20 years experience of on-line UHF (ultra high frequency) partial discharge monitoring measurement, and includes OEM experience integrated into the product. Functions like automatic pattern recognition and the use of external noise detection complement the offer. A proper state of the dielectric strength is the key for safe and reliable operation of the GIS.

As a manufacturer of power transformers, Siemens integrated all engineering, manufacturing and maintenance knowledge into the transformer monitoring products. As a high-end solution, SITRAM CM is scalable up to most comprehensive monitoring functionalities with a high level of flexibility and customization.

Siemens Transformer Condition Monitoring is a standardized product with high modularity. Transformer monitoring analyzes the important influences on transformer aging. The collected data received from fixed sensors cover the most essential mea-sures to gain a clear indication of the transformer’s condition.

All ISCM products are available as stand-alone products or can be integrated in a Substation Monitoring Project.

Asset data managementSubstation Monitoring Projects integrate all monitored assets in one platform – the ISCM platform. A single screen pictures the condition of all assets, and operators can grasp at a glance if and for which asset preventive action is required. Starting with a complete substation view, a problem is indicated and assigned to the affected asset.

The collected condition monitoring data is the basis for a pro-found diagnosis. Diagnosis can take place within intelligent sensors, or afterwards by evaluating the collected data. To get optimal results, Substation Monitoring Projects perform both.



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The ISCM platform supports a fast, high-quality decision making process regarding further actions in case of alarm signals and warnings. Generated tendency indications help to decide whether an alarm needs immediate action or scheduled mainte-nance. Furthermore, guidance to fault locations and an ade-quate risk assessment is presented to the system user with explicit messages.

Remote servicesSiemens provides remote supervision and expert support worldwide through Remote Diagnostic Centers. Siemens remote services comprise:• Hosting of your condition monitoring product or Substation

Monitoring Project: Save on investments and operational cost for your own dedi-cated monitoring system, but have full functionality and re-lated financial benefits available

• Supervision: Have your system supervised by Siemens on alarms or unex-pected behavior. Own personnel remain for operational work

• System support and asset expertise: Have Siemens system experts available on demand for support requests regarding the monitoring system and monitored as-sets

• Reporting: Automated reporting service with or without review and com-ments from system and asset experts. The reporting provides a solid basis for a structured and condition based asset manage-ment approach.

The close cooperation between the Remote Diagnostic Center und the Energy Customer Support Center – which processes requests in the field of transmission and distribution 24 hours a day – offers Siemens’ customers one central point of contact.

Asset performance managementReliability centered asset management (RCAM) is a leading-edge methodology which combines asset data, subject matter exper-tise, and several years of experience on assets behavior. This is in order to assess the asset condition and performance, and quan-tify the associated risk.

Reliability Centered Asset Management is a unique software which has been designed as a decision support tool helping asset managers to optimize investment while sustaining tar-geted levels of network reliability.

Reliability centered asset management software calculates the expected performance:• Health indices will be computed to define asset condition• Reliability indices will be computed to define asset importance• Both aspects enable synthesis of optimized asset management

strategies.

10.1.4 Cable Services

The backbone of the electric power supply consists of high- and medium-voltage cable systems. The limited availability of space and other external factors that restrict the load-carrying capacity of cable systems call for special measures, so that the reliable transmission of electric power can be guaranteed. At the same time, highly specific requirements for the expansion of transmis-sion networks are appearing in Germany and worldwide as a result of the integration of renewable energies. Siemens offers the full range of services for cable systems from a single source, including cable monitoring and diagnostics.

Design and accomplishments for high-voltage cable systemsAs your partner, we offer the full range of services for high-voltage cable systems up to 500 kV, starting with engineering of the cable dimensions up to the final test after installation. Our service comprehends cables with synthetic insulation (e.g XLPE) for various designs (up to 500 kV), low-pressure oil-filled cables (up to 400 kV) and gas-pressure cables (up to 110 kV). Backed by over 150 years of experience, we have an excellent overview of the entire market, and can offer you vendor-neutral advice and support for entire systems and accessories. We employ technologies and high-grade materials matched to your needs for all work activities, from cable laying tools to the professional assembly of fittings with cable-sealing ends and joints. We can also assist you if you are planning to retrofit, convert or extend your system. And if you intend to dismantle an existing installa-tion, we will manage the disposal or recycling of cables and cable fittings. Performing all our work activities in accordance with national and international regulations and guidelines is mandatory for us.

Cable measurementSiemens offers cable diagnostics with different detection meth-odologies, which allow reliable cable condition assessments and ensure exact fault location of installed high- and medium- voltage cables. Namely partial discharge (PD) diagnostics, dissipation factor (tan δ) measurement, and frequency domain reflectometry (FDR) are offered by Siemens. For the third methodology, Siemens uses Line Resonance Analysis LIRA technology.

The LIRA system assesses and monitors the general degradation of the cable insulation caused by harsh environmental condi-tions (high temperatures, humidity, radiation). It also detects local degradation of the insulation material as a result of mechanical impact or local abnormal environmental conditions. These diagnostics services are valuable for specific applications in power transmission and distribution systems, for subsea cable installations like in offshore windfarms, or in oil and gas industry, as well as in power plants.

Cable life extensionSiemens cable life extension service heals and rejuvenates medium-voltage cables up to 69 kV, insulated with PE, XLPE or EPR. This can extend the lifespan of these cables up to 40 years without the burden of replacing old cables with new ones.



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Therefore, Siemens switchgear services provide the full range from planned maintenance and inspections, repair services and spare parts, modernizations and extensions up to audits and consulting.

Planned maintenance and inspection (PMI)Equipment and systems with a long service life and continuous fault-free operation provide the best conditions for efficient utilization of the operator‘s system. Siemens’ maintenance services ensure that all components work safely and reliably, including major revisions and overhauls to bring assets back to reference condition. Siemens keeps customer network assets like switchgear, transformers and the substation secondary equip-ment well maintained at all times through regular inspections and revisions. Siemens’ Planned Maintenance and Inspection (PMI) comprehends condition-based and preventive mainte-nance, including recommended spare parts.

Repair service and spare partsThe primary objectives of the maintenance services offered by Siemens are to avoid emergency repairs and ensure fault-free operations.

However, in case of emergency – if a failure occurs – Siemens will be on site rectifying the fault as quickly as possible. Operators can contact Siemens at any time 24/7 via the on-call duty service. An on-call duty contract determines assured reaction times and the scope of on-site emergency measures.

The prerequisite for successful and fast fault recovery is, of course, the availability of required spare parts. Siemens delivers spare parts, components and kits for all asset series – from current production to series, which have already been phased-out.

For long-term planning, Siemens’ modular designed Strategic Spare Part Solution (SSPS) provides comprehensive consulting services that enable network operators to optimize their spare parts management.

Modernizations and extensionsNaturally, the system operator cannot upgrade equipment at the same rapid pace that technology changes. However, Siemens’ modification and retrofit capabilities offer many opportunities for optimization, so that the system operator can benefit from the latest technical improvements. Modernizations and exten-sions increase the performance of individual assets or complete substations.

With these cost-effective solutions, the system operator will be investing capital wisely and taking advantage of the experience offered by Siemens in adapting older systems to new technical standards, resulting in reduced lifecycle costs.

Siemens is the experienced partner to depend on when it is time to retrofit high- and medium-voltage switchgear and other related equipment. The offering includes:

Many medium-voltage cables that were laid in the seventies and eighties are gradually reaching the end of their maximum service lives. This is also true for more recently laid cables that are subject to special aging processes. To prevent any malfunc-tions in the medium-voltage grid, the affected cables are usually replaced. Siemens’ new service for cable life extension offers an alternative that can be substantially more cost-effective and time-saving than replacing the entire power cable.

10.1.5 Transformer Services

The remaining lifetime of transformers decreases continuously as a consequence of normal ageing processes. The transformer’s rate of ageing varies considerably from one type of construction to the next. It depends on several different facts such as transformer design, capacity, service and load history, climate, and environmental conditions. The critical factors which influence the rate of ageing are:• Operating temperatures (under load, ambient)• Moisture content and increases (e.g., decomposition product

of hydrocarbons in insulation)• Oxygen level and inrush (e.g., trough conservator)• Mechanical and electrical stress (e.g., short-circuit events, har-

monics, system overvoltage).

That is why Siemens offers transformer services including:• Condition assessment and diagnostics• Online monitoring• Consulting and expertise• Maintenance and lifecycle extension• Spare parts, accessories• Repair and retrofit• Installation & commissioning.

In addition, Siemens Transformer Service Programs serve as an umbrella and provide a range of proactive services for all phases of the transformer lifecycle – from a single source, customized, and aligned with each other.

For Details please refer to Transformers, Transformer Lifecycle Management.

10.1.6 Switchgear Services

Worldwide customer-focused Siemens service centers are able to manage all product-related services for Siemens products, as well as for Magrini Galileo, Merlin Gerin, Elin Holec, Reyrolle and Allis Chalmers products.

Whether in industrial companies, public or private power supply and infrastructure, or building technology – power distribution plants must basically be available continuously, and provide the highest degree of operational safety. Switchgear in particular have to meet the requirements of the steadily increasing demand for electrical energy; but their aging and wear can significantly impact their functioning.



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• Evaluation of all required technical information. The switch-gear to be retrofitted remains in place and in operation

• Measurement and development of the most suitable solution, testing, and verifications in AutoCAD

• Transport of the ready-to-use medium-voltage trucks to the system operator’s plant, installation, and commissioning

• Thorough testing of prototype; series production begins after all tests are successfully passed.

Retrofits quickly pay off. Solutions from Siemens provide many benefits – and the most important is the high level of system availability that can be achieved with the new equipment. In addition to prolonging the equipment’s service life and securing the customer’s investments, retrofitting also reduces mainte-nance costs. In addition, retrofitting with Siemens also means a secure and cost-effective supply of spare parts anywhere in the world.

Retrofit benefits at a glance:• Minimized downtimes for greater availability of the switchgear• Increased security of energy supply• Cost reduction for maintenance and fault clearance• No additional cost for plant and building modifications• Secure global supply of spare and wear parts.

As another cost-effective option to increase the switchgear performance, Siemens switchgear services offer bay extensions: With actual components, as well as extensions with new designed reconstructed components for existing older switch-gear types.

Audits and consultingBesides inspections during maintenance services, Siemens also offers extended diagnostics and condition assessments to provide the basis for asset management and maintenance strategies.

The Siemens Standard Audit is a standardized approach for condition assessments of high- and medim-voltage switchgear. The results are illustrated in user-friendly and well structured reports, and can be utilized instantly by asset management decision makers.

Siemens also manages all associated network assets like cable connections and overhead lines. Installation and commissioning as well as decommissioning and recycling are a part of the standard service portfolio.

Fig. 10.1-8: Examples for retrofit

Siemens ABB-Calor Emag

Magrini Reyrolle

Table 10.1-1: Examples for equipment that can be retrofitted

OEM Type

Siemens 8BD

ABB – Calor Emag QD3M

ABB – Sace Uniarc

Univer4

ABB Safesix

Magrini Epoclad

Composit

Distrivan

Multiclad

Venus

Reyrolle LMT

C-Gear

SMS

SA 14

SA 36

Ansaldo Siclad

Schneider Fluair

Belldonne

Sprecher & Schuh HPTW



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The Energy Customer Support Center

is available around the clock:

Phone: +49 180 524 7000

Fax: +49 180 524 2471

Email: [email protected]

Internet: www.siemens.com/energy-support/en

10.1.8 Energy Customer Support Center“Good morning, Energy Customer Support Center, Betty Smith speaking. How can I help you? – ¡Buenos días! Le atiende Pedro García. ¿En qué le puedo ayudar?” This is what customers hear when visiting the Customer Support Center based in Nuremberg. Inquiries are answered 24/7 in numerous languages by the sup-port agents. The Energy Customer Support Center is the central contact channel for all inquiries regarding the Energy Sector. This has been a service of the Energy Sector to answer questions and point people in the right direction helping to achieve best-in-class customer satisfaction for more than 10 years.

The Energy Customer Support Center ensures the availability of the entire Energy Sector around the clock. All customer inquiries are taken according to the defined processes, entered in the Customer Support Management (CSM) tool, and forwarded to the person in charge. Inquiries are processed during the locally prevailing office hours.

This ensures quick processing of all inquiries to the customer’s satisfaction. Periodically conducted customer satisfaction sur-veys give customers the possibility for feedback, and for actively forming the process.

10.1.7 Service Programs

Service programs serve as an umbrella spanning the entire Siemens portfolio. They are one way for system operators to ensure that they receive the best possible service. Guaranteed availability of staff and spare parts, as well as short response times can all be included.

These agreements minimize the customer’s operational risk to a calculable factor by defining which individual maintenance and emergency response services will be provided. Remote services and even O&M based on KPIs can be incorporated in a service program.

With the available service programs, an exact match with the system operator requirements can be achieved in several areas: from single assets to entire networks, from preventive mainte-nance to remote services, and from short-term contracts to long-term agreements.

Referring to fig. 10.1-1 Siemens has prepared four service programs which can be adapted in scope and volume exactly to the system operator’s requirements.

Panned Maintenance and Inspection (PMI)The focus here is on scheduled OEM maintenance and inspec-tions to become a calculable operational factor.

Remote Services (ROS)This program includes all remote service offerings. The focus point is on alarming and reaction times for advisory and field services.

Long-Term Maintenance (LTM)This refers to project-like managed services with the need for a service team to be recruited.

Operation and Maintenance (O&M)In this highest degree of service, Siemens takes over the opera-tional responsibility. All operational risk is taken by the service provider.

Services & Support


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10.2 Siemens Power Academy TD

The Siemens Power Academy specializes in power supply related training for customers and Siemens employees. Training pro-grams range from power generation to power transmission and distribution. As part of the Siemens Power Academy, the Siemens Power Academy TD offers professional training in the areas of power transmission and distribution, all the way to industrial and commercial consumption, including Smart Grids.

Training from expertsCustomers will find trained and certified instructors, a well-designed instructional and methodical approach, and product-oriented exercises using the latest Siemens technology.

Many subjects – even more development opportunitiesIn addition to training classes, workshops and certification for technical employees, the Siemens Power Academy TD program also includes courses for non-technical employees working in power transmission and distribution. One of our focus areas is the training program for competence development. In addition to individual courses, Siemens Power Academy TD also offers several curricula featuring a logically structured series of classes that help efficiently and systematically build knowledge.

An overview of the training portfolio is presented in table 10.2-1. For detailed information on the standardized training portfolio, please visit www.siemens.com/powera-cademy. Customized training is developed and defined on demand in close coopera tion with the customer.

Our core competence – the right mix of theory and practiceIn the Siemens Power Academy TD training programs, theory and practice go hand-in-hand. This means that theoretical approaches are always supplemented by practical exercises on real devices and systems. To make that possible, the training centers use original components, devices and systems from the transmission & distribution product portfolio. This hands-on training principle guarantees a maximum learning effect.

Our strength – flexibility• Product-oriented training

The latest products and solutions from Siemens• Comprehensive teaching material

The use of professional presentation methods, lecture notes, slides and course documents

Fig. 10.2-1: Siemens Power Academy TD: training portfolio for transmission & distribution

Power System Operation Power Control Systems, Power System Security, Operation Management

Power System Simulation Software PSS®E, PSS®SINCAL

Power System Engineering Network Planning, Smart Grid, Renewable Integration

Secondary TechnologyProtection, Substation Automation & Information, Power Quality

Primary Technology Medium-Voltage and High-Voltage Technology, Transformers

Services & Support10.2 Siemens Power Academy TD


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• Tests and certification Certificates for demonstrated performance

• Subject-specific curricula: An integrated continuing education concept

• Combining technology + business learning Interdisciplinary courses optimally prepare for day-to-day busi-ness operations

• Personal coaching Identifying technical expertise and determining the training required.

Curriculum – competence development program of the Siemens Power Academy TDWell-trained employees are vital for successful companies. The challenge comes from increasingly rapid transformation of the economic environment and technologies. Faced with changes like this, continuously improvement of skills and knowledge is essential if employees are to be a reliable resource who con-tribute to the success of the company.

Therefore the Siemens Power Academy TD has developed a competence development program. This program is based on the curricula approach.

Unlike individual training seminars, a curriculum provides incre-mental learning through a structured, logical combination of various classes on a specific topic. This allows the necessary skills and abilities to be developed.

Qualification levels

> 5 years

Associate level

Professional experience

Objectives:The participant canperform specifictechnical tasksunder supervisionas part of his/herprofessional routine.

Advanced level

Objectives:The participant canindependentlyperform technicaltasks as part of his/her professionalroutine and candevelop thenecessary solutionson his/her own.

Expert level

Objectives:The participant canindependentlyperform complextechnical tasksand is able tocommunicatesolutions to thirdparties forimplementation.

> 2 years

> 1 years

Fig. 10.2-2: Qualification levels of competence development program

Fig. 10.2-3: Curriculum: Simplified example SIPROTEC Protection

What does the “Curriculum” consist of?• Training program for competence development• The possibility to apply and be certified in three different qual-

ification levels.

Associate – Advanced – Expert• Per qualification level: Series of aligned courses and associated

e-tests• Certificate is valid for 5 years.

ExpertAdvancedAssociate

SIPROTEC 7SD – Intensive course – Line differential protection

SIPROTEC 7UT – Intensive course – Transformer differential protection

SIPROTEC 7SA – Intensive course – Distance protection

Basics Ethernet – IEC61850 – GOOSE – Configuration with DIGSI

Accessory equipmentfor protection systems

SIPROTEC – Secondary testing of protection relayswith the OMICRON test system

SIPROTEC –Applications, exercises

DIGSI – Basics –Protection and control functions

Protection technology –Principles

Services & Support


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10.3 Metering ServicesThe Siemens metering services portfolio delivers measurable improvements to the acquisition and processing of meter data, to meter management and to customer communications. Siemens supplies integrated solutions right through the value chain, from metering to billing. The key offering is high-quality, accurate meter data and the services which provide it. As a leading provider of metering services, Siemens works in partner-ship with some of the largest global utilities for electricity, gas and water. All Siemens services are provided within the frame-work of strict industry and regulatory standards.

The following sections provide an overview of customer require-ments and the different elements of Siemens service portfolio. Fig. 10.3-1 summarizes the ranges of services Siemens offers in the UK and globally.

10.3.1 Portfolio Overview

Services offered by Siemens include “meter-to-cash” services to power supply companies as well as to business-to-business (B2B) customers.

The role of meter operations for utilities and B2B customers is fundamentally concerned with meter installation, meter func-tionality changes, meter fault resolution, meter removals, and connection of new supplies. Siemens installs both credit and prepayment meters. The provision, installation and operation of fiscal meters has to be carried out only by a fully accredited service provider like Siemens.

Before meter purchasing takes place, Siemens carries out site surveys to determine the best design, sizing and location of meters. Siemens configures and commissions the metering sys-tems (fig. 10.3-2), and provides ongoing maintenance, including calibration, storage, removal and repair of equipment as needed.

Customers

Electricity Water Gas

Residential >> Commercial and Industrial >> Power Generation Energy Utilities >> Transmission >> Water Utilities >> Distribution

Meter Operations

We provide measurementinstruments for: - Meter asset provision- Meter asset management- Meter installation, including prepayment meters- Grid metering- Submetering- Smart metering

Data Collection

Data collection includes:- Manual data collection for residential customers- Remote data collection for residential customers- Prepayment cards for residential customers- Remote data collection for business customers- Manual data collection for business customers

Data Management

We make datameaningful via:- Processing- Validation- Aggregation- Data storage- Data sharing- Data cleansing

Revenue Management

We convert datainto knowledge via:- Billing management- Data mining- Revenue protection- Energy management- Meter data management solution for smart grid

Fig. 10.3-1: Metering services portfolio overview

Services & Support10.3 Metering Services


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Siemens offers expert advice in high-accuracy metering, grid metering and submetering solutions to monitor the consumption levels of equipment.

Typical users of Siemens metering services include large energy and water retailers and millions of residential, commercial and industrial customers – potentially everybody who has an interest in their meter equipment for gathering up-to-date and accurate data. The Siemens meter operations service supports the data collection process. All these services together help to ensure the highest levels of data quality.

Meter asset maintenance and provisionSiemens provides energy and gas distribution companies with meter equipment and ongoing maintenance service, an additional service that is frequently used by meter operations customers. Siemens also has experience in financing and leasing meter assets, and has access to expert knowledge regarding meter asset purchasing.

PrepaymentSome domestic customers prefer to pay for their energy before they use it, adopting a “pay-as-you-go” approach to energy. This can be done via a special prepayment meter that uses a top-up card or key mechanism.

The UK has the world’s largest meter system, with over 2 million meter points.

Siemens is responsible for maintaining the system, as well as for installing new prepayment meters and for distributing top-up cards to customers. The latest technologies and process knowl-edge are combined in this prepayment meter in order to ensure that the customer is completely satisfied (fig. 10.3-3).

Grid meteringSiemens is a leading provider of grid metering and high-accuracy metering solutions in the electricity value chain. Siemens offers services to power generation and transmission companies world-wide, which enables them to get the most accurate view of the electricity they produce and put through the network. This product and service offering fits perfectly with the meter opera-tions element of the value chain, and enables power generation and distribution customers to manage and maintain their rev-enue stream.

SubmeteringSiemens provides meter operations services for non-fiscal pur-poses, including submetering applications. These can be installed and integrated into energy management systems for individual or multi-utility (gas, water, electricity) applications.

Siemens provides accurate consumption information at the point of use and visibility via Web-based solutions. Siemens offers tailored solutions and enables the system operator to monitor and control energy usage in different business locations. Large retailers and industrial customers use this service, which can be linked to their billing or finance system.

Fig. 10.3-3: Q-Smart prepayment meter installed

Fig. 10.3-2: Meter installation



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10.3.2 Data Collection

Data collection services comprise meter reading (data retrieval), data processing and data aggregation services. Siemens data collectors carry out routine reads, special request reads and change of tenancy reads as well as re-programming of meters.

The data processing system has been developed to comply with strict industry standards and fully supports all work scheduling, validation and distribution of meter readings for up to 12 million meters. To meet special needs and requirements, ad-hoc projects such as providing solutions for “hard-to-read” sites can be performed upon request. The field force consists of 750 Siemens employees. Siemens reads over 14 million residential meter points in the UK on behalf of energy and water suppliers. Systems are continually being enhanced to provide greater flexibility and adaptability, which enables Siemens to meet the constantly evolving market requirements. The automated remote collection systems utilize a range of technologies (e.g., in-field mobile data terminals), providing affordable data collection solutions.

10.3.3 Data Management

In this section of the meter-to-cash value chain, Siemens ensures that the data is accurate. That means Siemens aggregates and processes the data, deletes duplicates in the database and verifies the data before passing it on to the system operator. In most cases, the system operator uses this data directly for billing purposes.

For commercial and industrial customers, Siemens provides a full range of utility metering data – from electricity to gas and water meters. Large nationwide retail chains are particularly interested in this service so that they can monitor and control the energy consumption of their stores. The IT warehouse enables Siemens to collect a wide variety of data, and Siemens can provide custom-designed solutions based on the operator‘s in-house IT system. Siemens also offers custom-designed reporting systems and works with various communication interfaces to transfer data to the system operator.

10.3.4 Revenue Management

In this section of the meter-to-cash value chain, Siemens ensures that the data is meaningful to the system operator. For instance, revenue protection affects the whole value chain – from energy generation, transmission and distribution down to the energy retailers.

The key features of the Siemens revenue protection service are investigation of power theft, selective and sensitive targeting and helping to increase the rate of loss discovery, with special focus on high non-residential usage. Siemens packages these features as a non-technical losses solution and offers loss assess-ments and training to data collection agents.

Property management is part of the revenue protection services portfolio. Siemens is a member of the UK Revenue Protection Association and can offer these services internationally.

10.3.5 Smart Metering

Smart metering is the combination of automatic meter reading with the ability to control and update the meter point. Having two-way communications between the meter and the central communications “hub” allows data to be collected on demand whilst enabling critical actions to be taken without having to make a visit to the property.

It is anticipated that smart metering will drive:• Consumers to become more aware of their consumption

and to participate in energy saving initiatives• Energy retailers to bill more accurately with few, if any, esti-

mated readings, and even to forecast and settle their energy based on actual rather than synthesized energy profiles

As the global competency center within Siemens for metering services, Siemens has a smart metering portfolio which is “meter independent” enabling a variety of devices to be used for electricity, gas and water metering.

Siemens also has the ability to support a number of different communications technologies – GPRS, Power Line Carrier (sig-naling wire for the low-voltage cables) and fixed radio technolo-gies – depending upon what the customer or market requires.

The core of the offering is the smart metering “scheme”. This is a business process solution combining IT technology, business process execution and field force management.

The smart metering scheme brings together the data processing and device control systems with business processes designed to optimize the operation of the smart meter asset and the skills to transition from a dumb meter to an installed base of smart meters.

Smart metering is an important global trend, and our regional capability and sales network combined with specialist resources makes Siemens the ideal provider of smart metering and smart grid solutions.

10.3.6 Meter Data Management SolutionAs utilities deploy Advanced Metering Infrastructure (AMI) across their distribution grids, the amount of utility and customer-related data explodes – from monthly hand-held meter reads to interval consumption received on a 15-minute or less basis. The challenge for the electric, water or gas utility is to convert this massive amount of data into actionable information for multiple purposes across the enterprise.



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Siemens provides comprehensive metering and energy informa-tion management services to the utility industry, including Meter Data Management System (MDMS) software, integration services, and consulting.

Whether the customer’s Smart Grid investment is focused on enhanced meter-to-cash processes to support increased customer choice, or on improvement in customer service, our EnergyIP meter data management platform provides a solid, smart foundation for information management.

EnergyIP core functionalityEnergyIP captures the complex relationships among devices, premises, customer accounts, users, applications, networks and services that must be managed in any Smart Grid. With its automated process and workflows, EnergyIP provides real-time information and automation to integrate enterprise systems and drive Smart Grid management, acting as the “central nervous system” of your utility.

Data synchronization engineThe key to providing useful information to all parts of your business is ensuring the data is synchronized across your organi-zation. The EnergyIP Data Synchronization Engine manages the synchronization of data with the AMI, Customer Information System (CIS), and other enterprise applications.

The Data Synchronization Engine supports the use of FlexSync real-time web services. FlexSync is an incremental, transac-tional-based approach to synchronizing data. Changes to master data contained in utility systems (CIS, WMS or other system) are reflected in real-time, keeping EnergyIP up to date with the most recent information. For processes such as meter changes and rate changes, this approach improves billing acuracy, and reduces rework which would be necessary without proper synchronization.

Data repositoryThe Metered Usage Data Repository (MUDR) is the data store that maintains the meter readings, register reads, interval records, outage and restoration events, and event logs. The MUDR also maintains derived or computed data, along with trace of versions and audit trails, which is important to keep your auditors happy.

The MUDR uses database partitioning to achieve highly scalable performance even with extremely large data stores. In order to meet a typical utility’s AMI system requirements, the MUDR may store and have available on-line any amount of data but typically has 13 to 36 months of meter readings – including daily electric and gas register reads, interval data reads, derived billing deter-minants, meter event logs, and computed or derived data.

Service-oriented architectureThe system operator’s meter data management platform needs to be built around a Service-Oriented Architecture (SOA) that integrates all legacy, current and future systems with no loss of data and without the need to update existing systems. The

energy information platform must deliver a consistent way of viewing information across all the types of meters and meter-data collection systems that might be used in the future. This ensures that system operators do not have to retain all their employees every time a new kind of meter is added.

EnergyIP’s open SOA avoids complexity and lowers the total cost of ownership by enabling seamless integration and non- disruptive change within the enterprise’s application environment.

Workflow engineThe Workflow Engine in EnergyIP is a persistent application that maintains and handles requests requiring workflow processing. The engine is also responsible for tracking the progress of open transactions. It tracks the state of each operation, captures time-outs on failed transactions, and progresses the state machine for multi-state operations.

Audit trackingWe know that keeping good records is serious business. EnergyIP provides extensive logging and audit features in support of system operations and Sarbanes-Oxley requirements. Audit trail is a configurable feature that allows users to choose business components and fields to audit, and to determine the scope of the audit. EnergyIP allows system operators to choose to audit all activity, or to limit the scope of auditing to those operations performed by certain responsibilities, positions, or employees.

Reports and reporting frameworkEnergyIP stores a massive amount of meter read, event, asset and workflow data. But, the data itself is not very useful for decision-making if it cannot be made sense of. In order to mine all of the data to help make better business decisions and find data anomalies and trends, Siemens provides a wide range of standard pre-built reports within EnergyIP. These reports are based on best practice uncovered while working with system operators. The framework also enables to create custom reports, and to configure how and when to receive them.

Validation, estimation and editingThe EnergyIP VEE (Validation, Estimation and Editing) applica-tion performs real-time register read and interval data valida-tion and estimation according to configurable rules. The VEE application also allows graphical editing of metered data. With VEE, the accuracy of interval data can instantaneously be verified, and corrections are possible in real-time. This ensures the availability of the most current and accurate data to drive billing or customer service, and the optimization of just-in-time operations.

Analytics foundationThe Analytics Foundation for EnergyIP allows to quickly turn AMI data into actionable information that can be leveraged across the utility. The Analytics Foundation is separate from the EnergyIP core transaction database, so that access to near real-time data is possible without compromising operational performance. The data is transformed into a star-type scheme,



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secure, web-based interface allows access from multiple loca-tions with role-based access and full auditing of system activi-ties. The interactive customer portal increases performance by showing customers their historical results and real-time feed-back during DR events.

Evolution and innovation for the futureAs the field of demand response continues to mature, enabling technologies allow DR further extend the value of utility assets. Siemens DRMS makes it easier to maximize the value of each DR resource, and minimize DR operational costs through more efficient processes and process automation.• Ensures committed reduction levels are met by providing a

forecast of both connected and sheddable load, thereby in-creasing reliability and reducing uncertainty

• Includes added support for DR program definitions and third-party integration, and event notification allows many types of programs and consumer classes to be managed through a sin-gle application in a more cost-effective manner

• Extends the number and type of business processes that can be mapped into the DRMS via configuration, not through ex-pensive customization. This capability allows for increased op-erational efficiency by dispatching DR programs and assets in a consistent and logical manner, while also providing more accu-rate results over time.

A real-world illustrationAn excellent illustration of how the Siemens DRMS works and delivers benefits can be seen at an east-coast generation and transmission (G&T) operator that has adopted the use of this DRMS technology to implement targeted load reductions. This G&T has limited generation capability and procures much of its supply through bi-lateral power purchase agreements or through the wholesale markets. In times of peak demand, the G&T is forced to procure expensive peaking power to meet demand. Their goal was to utilize technology to help alleviate grid stress and reduce the need to purchase expensive power through the use of demand response technology. Using the Siemens DRMS, the G&T was able to create several demand response programs to operate within their three main operating territories. They are also using Siemens DRMS to create and manage load control groups based on zip codes and several other attributes, which allows them to effectively manage peaks for each of their partic-ipating member coops at the substation level. In roughly eight months, they enrolled 50MW of load reduction capacity – equiv-alent to nearly half the capacity of a typical natural gas-powered peaking plant. Not only has the G&T been able to reduce power purchase costs, but they anticipate reduced operations and maintenance costs as well.

so that the data can be easily analyzed and reported by using the reporting tools included in EnergyIP or any other reporting / BI tool.

10.3.7 Demand Response Management Software Demand response refers to all functions and processes applied to influence the behavior of energy consumption. This can range from simple signaling, e-mail, SMS, or a phone call to a person who switches a load on or off, to fully integrated load manage-ment, where many consumption devices are dynamically con-trolled according to availability, or to the price of energy. Since the demand for electrical energy in many cases is closely con-nected to the demand for alternative forms of energy, heating and cooling energy, or mechanical energy, demand response solutions must reach far beyond the electrical grid itself. In particular, optimization must include all energy forms which are interconnected.

Siemens Demand Response Management System (DRMS) is a proven software platform that allows utilities, retailers and aggregators to manage all aspects of their Demand Response (DR) programs through a single, unified, open-standards-based system.

Siemens DRMS solves the challenge of creating a cohesive and comprehensive solution by:• Ensuring DR capacity is scaled in a cost effective manner; auto-

mating the manual processes that are typically used to execute DR events and settlement

• Fully integrating with both field and back-office utility systems to leverage investments in Smart Grid technology

• Intelligently targeting “surgical” planned load curtailments at localized grid environments where localized grid stress is pres-ent.

World view on DRMSDemand response is an ever evolving topic with respect to today’s environment. Business, operations, and regulatory needs are consistently changing and, as a result, the value of demand response resources has become increasingly important.

Integrated and automated demand response technology improves not only a consumer’s capability to reliably participate in DR programs, but also allows a utility to better utilize and opti-mize the consumer DR loads, both holistically and “surgically”. As such, utilities are able to leverage demand response for activities such as near real-time load balancing and frequency regulation, and other types of ancillary services.

A proven and reliable applicationSiemens DRMS has successfully been deployed at several utili-ties, each with their own unique requirements, using open protocols and standards like MultiSpeak and OpenADR.

Siemens DRMS is both reliable and scalable, supporting over several hundred thousand endpoints per customer class. The

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