PC Support and Repair Chapter 5 Study Guide

Name: Click here to enter text.

1. An Click here to enter text. provides and interface between the user, applications, and hardware.

2. What are the four basic functions of an operating system?a. Click here to enter text.

b. Click here to enter text.

c. Click here to enter text.

d. Click here to enter text.

3. The Click here to enter text. contains information about applications, users, hardware, network settings, and file types.

4. Another name for a folder is a Click here to enter text.

5. An OS can have two types of interfaces. Name them.a. Click here to enter text. – has iconsb. Click here to enter text. – text-based

6. You are ready to upgrade a computer to Windows 10. What should you check to make sure your hardware is compatible with the new OS?

a. Software Compatibility Listb. Windows XP Helpc. Microsoft Forumsd. Upgrade Advisor

7. A programmer making software for Windows and Mac should check this for multimedia compatibility standards.

a. HCLb. APIc. DirectXd. OpenGL

8. You need to change the file system on a computer from FAT32 to NTFS. What should you do?

a. Format the driveb. Run the Convert utility c. Partition the drived. Reimage it

9. What are the general guidelines that a programmer should use to make sure software is compatible with the OS it is designed for?

a. HCLb. APIc. DirectXd. OpenGL

10.After you install Windows 10, where can you check to verify the hardware is working?a. System Infob. Device Managerc. Defragmentationd. Msconfig

11.Fill in each capability.a. Using two or more CPUs Choose an item.b. Using two or more applications at the same time Choose an item.c. Multiple users can access the OS at the same time Choose an item.

12.You installed a new driver for your monitor. Now it isn’t displaying properly. Which start-up mode would you use to troubleshoot and download a new driver from the manufacturer?

a. Safe Modeb. Safe Mode with Networking Supportc. Safe Mode with Command Promptd. Virtual Real Mode

13.Of course, before doing the above step, the easiest thing you could try is…

a. Restart the computerb. Roll back the driver

c. Use the Last Known Good Configuration

d. Re-image the computer

14.If the OS fails to start, it probably means…

a. The printer is not compatibleb. The keyboard is wireless

c. The MBR is corruptd. Word isn’t installed correctly

15.Up to how much RAM can a 32-bit system recognize? Click here to enter text.

16.Up to how much RAM can a 64-bit system recognize? Click here to enter text.

17.Which registry file contains info about…a. Desktop & config settings for the person logged into the computer? Choose an

item.b. The hardware & software on the machine? Choose an item.c. All users who have logged onto the computer? Choose an item.d. Information about all active devices on the computer? Choose an item.

18.You are about to install Windows 10. What can happen if you choose CUSTOM (Advanced)? (CHOOSE 3)

a. It keeps all of your existing filesb. You can add/make partitionsc. You can decide where you want to install Windowsd. You can access the MBRe. It will install a fresh, new copy of Windows 10f. It can repair the previous install of Windows

19.If using the function keys, which key usually gets you into the advanced boot options to select safe mode using Windows 7?

a. F1b. F5

c. F8d. F12

20.What common Windows GUI tool (Windows 8 & under) allows you to “transfer” your files & settings to a new OS? Click here to enter text.

21.Why would you not be able to select the upgrade option when trying to install Windows 10? Click here to enter text.

22.What file in Windows 10 will allow you to select from a menu of which OS you want to start?

a. NTLDRb. BOOTMNGR

c. HAL.DLLd. NTOSKRNL

23.Where are the boot instructions kept? Click here to enter text.

24.Where is the OS normally kept? Click here to enter text.

25.What happens first when you start a computer? Click here to enter text.

26.What handles the interaction between a hardware and the OS? Click here to enter text.

27.All Windows 10 operating system versions need a minimum of Click here to enter text. GB of RAM for 32-bit, Click here to enter text. GB of RAM for 64-bit.

28.Before you upgrade the OS, you should Click here to enter text. all data.

29.In order to transfer data to new computers in a large scale network you can use the CLI-based Click here to enter text.

30.Windows & Mac are versions of what type of OS that is designed for a single user? Click here to enter text.

31.How many primary partitions can you have on a hard drive with a master boot record? Click here to enter text.

32.How many partitions can be active at a time? Click here to enter text.

33.There can only be 1 Click here to enter text. partition per drive, which can then be further divided into Click here to enter text. drives.

34.Click here to enter text. partitions are not bootable.35.With UEFI GPT drives, all partitions are Click here to enter text. partitions.

36.UEFI GPT drives can only be on Choose an item. systems.

37.A UEFI GPT drive can be split up into a maximum of Click here to enter text. partitions.

38.Windows 7, 8 & 10 use the Click here to enter text. file system while Windows XP used the Click here to enter text. file system.

39.To switch from FAT32 to NTFS, what should you enter at the command prompt? Click or tap here to enter text.

40.Review the picture about partitions.a. What is “A” called? Click or tap here to

enter text.b. What is “B” called? Click or tap here to

enter text. c. What is “C” called? Click or tap here to

enter text.

41.Hard drive parts:a. A small section of the hard drive platter Click here to enter text.b. A group of small sections on the hard drive platter Click here to enter text.c. A complete circle of data on the hard drive platter Click here to enter text.

42.As you are installing Windows 10, you are asked to create an account. What kind of account is made at this point? Click here to enter text.

43.Name the account:a. Most permissions Click here to enter text.b. Least permissions Click here to enter text.c. Few permissions and should be created for users Click here to enter text.

44.To install the OS over a network, your computer must be able to boot to the LAN and connect to the server. Your Ethernet card needs to be Click here to enter text. enabled. This installation is called a Click here to enter text. installation.

45.List the boot order and what happens:a. STEP 1: Click here to enter text.b. STEP 2: Click here to enter text.c. STEP 3: Click here to enter text.

i. File that finds boot partition: Click here to enter text.ii. Core file: Click here to enter text.

iii. Translator file: Click here to enter text.iv. Displays welcome screen: Click here to enter text.

46.MBR stands for Click here to enter text.

47.If the MBR is corrupt, what happens (or doesn’t happen)? Click here to enter text.

48.Your sound card got messed up during an update of the driver. Which of these would you select to revert the driver back to the previous version? Choose an item.

49.In order to capture an image of a computer to deploy it to all of the other computers at school, you need to first run Click here to enter text. You will then create the image using cloning software and copy the image to a server. Then, in order to do a network

install, each PC needs an Ethernet card with Click here to enter text., in order to boot to the LAN.

50.If you need to extend or split partitions, or need to assign drive letters, then you should go into Click here to enter text.

51.Review the picture. You already set partitions on this drive for C & E which are 500GB each. Because they are Basic, what is its limitation? Click or tap here to enter text.

52.You can convert a Basic drive to Click or tap here to enter text. without losing data.

53.Why is NTFS better than FAT32? Click or tap here to enter text.

54.FAT32 only supports partitions up to Click or tap here to enter text.TB while NTS can support up to Click or tap here to enter text. exabytes.

55.Which formatting process looks for bad sectors and takes longer? Click or tap here to enter text.

56.Choose the correct answer:a. Restores OS to original state WITHOUT losing data files: Choose an item.b. Restores OS to original state BUT loses data files: Choose an item.c. Restores OS to a date WITHOUT losing data files: Choose an item.

57.Choose the correct answer about RAID:a. Data is mirrored across drives: Choose an item.b. Data is split between drives with parity & mirrored: Choose an item.c. Data is split between drives: Choose an item.d. Data is split between drives with parity: Choose an item.e. Fastest: Choose an item.f. Redundant: Choose an item.g. Fast & Redundant: Choose an item.

58.Review the picture and answer the questions.

a. Where would the 32-bit files for Microsoft Word be? Click or tap here to enter text.

b. Where would OS files be stored? Click or tap here to enter text.c. Where would 64-bit files for IE be kept? Click or tap here to enter text.d. Where would file be kept for the person logged in? Click or tap here to enter text.

59.If a file has an attribute of an “R”, what does that mean? Click or tap here to enter text.

60.If a file has an attribute of an “H”, what does that mean? Click or tap here to enter text.

61.Choose which RAID each is:

a. Choose an item.

b. Choose an item.

c. Choose an item.

d. Choose an item.

62.Decide which type of installation you would choose for each situation:a. Windows 7 32-bit to Windows 8 32-bit: Choose an item.b. Windows 8 32-bit to Windows 10 64-bit: Choose an item.c. Windows 7 64-bit to Windows 10 32-bit: Choose an item.d. Windows 8 64-bit to Windows 10 64-bit: Choose an item.