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Learn how to deliver storage-as-a-service within your organization to improve end user satisfaction, all while maintaining control of your storage environment. Presentation given at NetApp Insight event, November 2012.
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1 Copyright© 2012 iWave Software. All Rights Reserved
Ron Smith, VP Sales & Marketing iWave Software NetApp Insight session #MG-2-711
2 Copyright© 2012 iWave Software. All Rights Reserved
Growth in storage demands
Maturing Storage Admin population
Change in user expectations: magnifying need to reduce provisioning times
Deployment of private cloud initiatives
Increase in CIO “IT-as-a-Service” initiatives
Why Change Storage Admin Status Quo?
3 Copyright© 2012 iWave Software. All Rights Reserved
What is Storage-as-a Service (STaaS)?
Users request storage services via self-service portal
Storage services are fully automated
Can be “Private” or “Public”
Private “Storage Clouds” – Leverage your existing storage assets
– Hosted from your secure data center
4 Copyright© 2012 iWave Software. All Rights Reserved
Storage-as-a Service: a “Win” for Users
Mirrors consumer behavior from public storage cloud services
Reduces provisioning times from:
Empowers users to request own storage
5 Copyright© 2012 iWave Software. All Rights Reserved
Storage-as-a-Service: “Win” for Storage Admins
Offloads and automates routine storage administration tasks
Automates the tracking of storage consumption to storage users
Scales existing storage admin staff to meet growth rate in storage
Enables storage support staff to evolve into new “IT-as-a-Service” initiative
6 Copyright© 2012 iWave Software. All Rights Reserved
So What’s Holding StaaS Back? Fear of loss of control
Complex, heterogeneous storage infrastructure
Organizational boundaries and politics
Complex processes: scripts, CLIs and tribal knowledge
Integration of ITSM tools and processes
Lack of vendor & product standards
Fear of change
7 Copyright© 2012 iWave Software. All Rights Reserved
5 Keys: Delivering Storage-as-a-Service Determine the scope for your Storage-as-a-Service project
Choose the right storage automation platform
Define & implement storage policies to maintain control
Establish a continuous “Storage-as-a-Service” process
Integrate StaaS into your existing ITIL processes
8 Copyright© 2012 iWave Software. All Rights Reserved
#1: Scope Your StaaS Offering
Candidates for STaaS Offering
Process Identify storage tasks that can be automated based on:
Frequency
Complexity
Routine/Mundane
Cost
Impact (if done wrong)
• Storage Provisioning
• Storage Replication
• Data Protection
• Data Migration
9 Copyright© 2012 iWave Software. All Rights Reserved
Typical Storage Provisioning Process
•Performance •Capacity •Compatibility •Usage Profile •Data Protection
Analyze Storage Request
•Tier/ Service Level
•Storage Array •Device Group •Device Type •Data Path
Find Best Available Storage
•Change Approval •Scheduling •Maint. Windows •Resource Reservation
Approve & Schedule
•Storage Provisioning •Fabric Configuration •Host Configuration •Application Configuration
Provision Storage
•User Notification •Chargeback •Asset Mgmt
Complete Request
Typical storage provisioning processes takes 3 – 25 business days in large organizations
10 Copyright© 2012 iWave Software. All Rights Reserved
Admin Time Spent on Provisioning
Analyze Storage Request
Find Best Available Storage
Approve & Schedule
Provision Storage
Complete Request
Typical storage provisioning processes takes 3 – 25 business days in large organizations
11 Copyright© 2012 iWave Software. All Rights Reserved
#2: Choose Right Storage Automation Platform
• RESTful API
• Drives every service in the catalog
• Ability to integrate with 3rd party portals, IT automation tools, etc.
• Rules engine
• Matches storage w/ storage requests
• Works with different arrays, fabric, hosts
• Execute automated storage services
• Change control
• Maintenance windows
• Preview & roll-back
• Self-service
• Web-based
• Multi-tenant
• Role-based access control
12 Copyright© 2012 iWave Software. All Rights Reserved
#3 – Define & Implement Intelligent Policies Application/Host Requirements Storage Attributes
• Infrastructure • Disk speed, type etc.
• Performance • Data Protection (RAID, Snapshots, Replication)
• Acceptability
• Storage admins set selection policies
• Finds right storage to fulfill automated storage request
• Automatically chooses the best “device group”
• ASPs refine the set of candidate device groups
• Algorithm uses service levels as input to select the best device group
13 Copyright© 2012 iWave Software. All Rights Reserved
#3 – Execute Services to Help You Maintain Control
• Executes automated storage services
• Performs pre-condition checks
• Supports rollback to “last known good state” in event of failure
• Uses standardized execution plans – XML Documents – Defines pre-condition checks, execution &
rollback – Enables storage admin modification
• Change control set on per service basis & integrates with service desk tools
• Operates within maintenance windows
14 Copyright© 2012 iWave Software. All Rights Reserved
#4 – Components for Policy Selection
15 Copyright© 2012 iWave Software. All Rights Reserved
#4: Establish Continuous StaaS Process
Select storage automation
solution
Identify storage profiles & processes
Develop automation
services w/SDK
Deploy Storage Automation
Get Feedback
Incorporate feedback for improvement
16 Copyright© 2012 iWave Software. All Rights Reserved
#4: Establish Continuous StaaS Process
Identify storage profiles & processes
Develop automation
services w/SDK
Deploy Storage Automation Get Feedback
Incorporate feedback for improvement
Storage-as-a-Service Process
17 Copyright© 2012 iWave Software. All Rights Reserved
#4 - Storage Automation Workflow
New services and adapters using SDK. New objects are created, managed by execution plans.
Storage Administrators control via execution plans & policies in an admin console
Self-service portal
18 Copyright© 2012 iWave Software. All Rights Reserved
#5:Integrate Staas with ITIL Processes
CMDB
IT & Business Approvals
Management & Monitoring
Change Management
19 Copyright© 2012 iWave Software. All Rights Reserved
Deliver Storage-as-a-Service Scope your Storage-as-a-Service project
Choose the right storage automation platform
Define & implement storage policies to maintain control
Establish continuous StaaS process
Integrate StaaS into existing ITIL processes
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Happy Users
Happy Storage Admins
20 Copyright© 2012 iWave Software. All Rights Reserved
21 Copyright© 2012 iWave Software. All Rights Reserved
iWave Software Resources
Ron Smith
+1 469.287.5889, [email protected]
Julius Clayton
+44 20 7492 1980, [email protected]
www.iwavesoftware.com
22 Copyright© 2012 iWave Software. All Rights Reserved