5 Keys to Communication Success - Hearing Loss ......Title PowerPoint Presentation Author Dusty Jessen Created Date 3/24/2015 10:38:09 AM

5 Keys to

Communication Success

Dusty Jessen, Au.D.

Copyright 2015 www.CutToTheChaseCommunication.com


Facts

Keys

Gifts


Audiologist for 14 years

12 years Director of

Audiology

Frustrated by limitations

5 Keys to Communication Success

Facts


20%

30%

50%

3rd

100%

Americans

75 and older

Most common

Affected by hearing loss

65 and older


• $^*(@#%&

• **&#%^(@#$%^&**

• ^%$#&*(!@#%^#

• %^^&*(((!@@#$%^&$$$

&^**)(($#@$%^&&*****((##%%


Co

mm

un

icat

ion

Bre

akd

ow

n



• Noisy restaurants • Speaking from another room • Accents on TV

Communication is not just about hearing!


• Exchange of thoughts, messages, or information • The art & technique of using words effectively in

imparting one’s ideas • Interpersonal rapport

American Heritage College Dictionary


Speaker

Mumbled Spoke too fast Spoke too softly

Enunciate clearly Speak at a normal pace Project my voice


Speaker

Listener

Multi-tasking Not prepared for topic Not watching screen Thinking about something else

Attend to the webinar only (don’t multi-task) Prepare for the topic (email, website, articles)


Speaker

Listener

Environment

Background noise Distance from computer

Turn off all distractions Go to quiet room Sit close to computer


Speaker

Listener

Environment

Technology

Power point mistake Problem with computer speakers Webinar issue HA / CI

Test beforehand Choose computer with best sound HA / CI Wireless technology


Practice Practice Practice



Speaker

Look at listener Enunciate clearly Don’t speak with food in mouth Keep hands and napkins away from mouth


Speaker

Listener

Watch speaker closely Anticipate what might be said Repeat back what you heard Ask speaker to “rephrase”


Speaker

Listener

Environment

Choose quiet restaurant Go at off-peak hours Choose booth or corner table Request music be turned down Choose restaurant with good lighting


Speaker

Listener

Environment

Technology

Wear hearing aids all day! Use “restaurant” program Adjust volume to speaker’s voice Use assistive technology (ie: companion microphone)


Practice

Experiment… • Restaurants • Times • Tables • Seating arrangements






Facts

Keys

Gifts


http://www.cuttothechasehearingpros.com/wp-content/uploads/2013/11/Speaker-Tip-Sheet.pdf


http://www.cuttothechasehearingpros.com/wp-content/uploads/2015/02/SCP-with-copyright.pdf


www.CutToTheChaseCommunication.com


http://cuttothechasecommunication.com/services/audiology-tips/






http://cuttothechasecommunication.com/services/audiology-books/


Documents

5 Keys to Communication Success - Hearing Loss ......Title PowerPoint Presentation Author Dusty Jessen Created Date 3/24/2015 10:38:09 AM