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Introduction to e-Commerce
Part - I
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Introduction to e-Commerce
In this session you will learn about:
Meaning of e-Commerce
Types of e-Commerce
Uses of e-Commerce
Advantages of e-Commerce
Difference between e-Commerce and e-Business
2
Content Outline
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Introduction to e-Commerce
At the end of this session you will be able to:
Explain e-Commerce
Differentiate among B2C, B2B, C2C, and G2C electronic
commerce
Justify uses of e-Commerce from Seller point of view andfrom Consumer point of view
Differentiate between e-Commerce and e-Business
3
Objectives
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e-Commerce and its underlying technology have been
around for about 40 years
The Boston Computer Exchange was the first known
examples of e-Commerce (1982)
In 2009 Americans spent $155.2 billion dollars in Online
transactions
US e-Commerce and Online Retail sales projected to reach
$197 billion in 2011, an increase of 12 percent over 2010
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Do you know??
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Introduction to e-Commerce
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Do you know??
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Meaning of e-Commerce
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Introduction to e-Commerce
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Meaning of e-Commerce
Click on the image to view a
video on e-Commerce
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Electronic Commerce describes the buying and
selling of products, services, and information via
computer networks including the Internet.
Introduction to e-Commerce
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Electronic Commerce (EC) is where business
transactions take place via telecommunicationsnetworks, especially the Internet.
Some of the definitions of e-Commerce often heard and foundin publications and the media are:
Meaning of e-Commerce
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Electronic Commerce
(e-Commerce) is the process of
buying, selling, or exchanging
products, services, and
information via computernetworks
Introduction to e-Commerce
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Some of the definitions of e-Commerce often heard and foundin publications and the media are:
Meaning of e-Commerce
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Electronic Commerce (e-Commerce) is the
process of buying, selling, or exchanging
products, services, and information via
computer networks
Meaning of e-Commerce
Other terms used for e-Commerce
Online Retail Selling e-tailing
Virtual Stores
Cyber Store
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Introduction to e-Commerce
Covers a range of different types of businesses,
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Meaning of e-Commerce
Consumer retail
Auction
Business
Music/Videos
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Introduction to e-Commerce
Examples: Selling physical goods using websites e.g.- cards, magazines,
shoes, electronic items
Reserving a hotel room over the internet
Buying a railway ticket over the internet Withdrawing funds from an Automatic Teller Machine (ATM)
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Meaning of e-Commerce
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Have you ever purchased something online?
How e-Commerce works?
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Introduction to e-Commerce
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Objective: List steps of online shopping in the correct sequence
Time: 2mins
Type: Individual, Paper-pen
Learners Activity:
From the list shown to you, place the correct order of steps
involved in online shopping
Place it in the correct order!
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View list of products
Make a temporary list
of item to be
purchased
Give shipping address
View pictures tocheck how it looks
Check prices
Check options, size,
etc.
Billing info
Check shipping cost
Record order
Process Payment
Place it in the correct order!
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Make atemporary list of
item to be
purchased
Place it in the correct order!
View list of
products
View pictures to
check how it
looks
Check prices
Check options,
size, colour etc.
Give shipping
address
Billing info
Check shipping
cost
Record order
Process payment
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Introduction to e-Commerce
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Make atemporary list of
item to be
purchased
Place it in the correct order!
View list of
products
View pictures to
check how it
looks
Check prices
Check options,size, colour etc.
Give shipping
address
Billing info
Check shipping
cost
Record order
Process payment
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Introduction to e-Commerce
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Make atemporary list of
item to be
purchased
Place it in the correct order!
View list of
products
View pictures tocheck how it
looks
Check prices
Check options,size, colour etc.
Give shipping
address
Billing info
Check shipping
cost
Record order
Process payment
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Catalogue
Checkout
a
b
c
d
Catalogue List of Products
Descriptions
Prices
Options, size, etc.
Pictures
1
Shopping Cart
A temporary list of
item to be
purchased
2
Checkout Billing Info
Shipping Address
Shipping Cost
Record Order
Process Payment
3
How e-Commerce works?
Customer
Shopping Cart
Payment Collection
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Types of e-Commerce
I d i C
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Introduction to e-Commerce
Business-to-Business (B2B) e-Commerce
Business-to-Consumer (B2C) e-Commerce
Business-to-Government (B2G) e-Commerce
Consumer-to-Consumer (C2C) e-Commerce
Mobile Commerce (m-Commerce)
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Types of e-Commerce
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e-Commerce between companies
About 80% of e-commerce is of this type
Examples:- TradeINdia.com
- India-Mart.com
- Alibaba.com
Types of e-Commerce
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e-Commerce between Companiesand
Consumers
Involves gathering information,purchasing physical goods, etc.
The second largest and the earliest form
of e-Commerce
Types of e-Commerce
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Examples:
- Amazon.com
-Sony.com
- Dell.com
Types of e-Commerce
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Generally defined as commerce
between companiesand the public
sector Refers to the use of the internet for
public procurement, licensing
procedures, and other government-
related operations.
Types of e-Commerce
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Examples:
- e-Procurement Services
-www.Gcn.com
- www.signalmag.com
Types of e-Commerce
I t d ti t C
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Introduction to e-Commerce
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Refers to commerce between two
individuals or two consumers
Types of e-Commerce
Introduction to e Commerce
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One consumer contacts a business in
search for a its customer. In short, it is
commerce between two consumers.Most of the auction websites like eBay,
matrimonial websites like shaadi.com
work on this methodology.
Types of e-Commerce
Introduction to e Commerce
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Examples:
- www.eBay.com
-www.napster.com
Types of e-Commerce
Introduction to e Commerce
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Introduction to e-Commerce
Mobile-Commerce is buying and selling of
goods and services.
Services such as mobile banking, stock trading
and booking of airline and railway tickets arecommon examples.
It has become a major source for revenue
generation for many organizations today.
Types of e-Commerce
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Applications of m-Commerce
- Mobile Ticketing
-Information Services
- Mobile Banking
Types of e-Commerce
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Uses of e-Commerce
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Uses of e-Commerce
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Government Consumer
Gain market share and attract venture capitalists
Gain access to world markets
Entrance into B2B and B2G supply chains
Assists to direct service-providing enterprises
Uses of e-Commerce
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Consumer
E-Procurement- Trade electronically with all suppliers
E-Governance services - Payment of bills, taxes,
passport visa etc.
Secured online records
Entrepreneurs
Uses of e-Commerce
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Uses of e-Commerce
Government
Broadened choices
Readily available and accessible information
Greater control - Faster and more open processes
Appropriate purchasing decisions
Entrepreneurs
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Advantages of e-Commerce
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Advantages of e-Commerce
Advantages of e-Commerce from seller point of view:
Increase the sales
Reaches the global market
Reduces burden of infrastructure
Selling 24/7
Quick Business
Increases opportunities
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Advantages of e-Commerce
Advantages of e-Commerce from customers point of view:
Automated processes
Receiving discounts
Security of business transactions
Buying 24/7
Authenticity
Efficient time management
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Difference between e-Commerce
and e-Business
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Objective: Differentiate between e-Commerce and e-Business
Learners Activity:
Within the same groups formed earlier, differentiate between
e-Commerce and e-Business
Write down how are they different
Share your points in the class
Compare and Contrast
Time: 10 mins - Group Discussion
5 mins - Discuss in class
Type: Group, Paper-pen
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e-Commerce e-Business
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Introduction to e Commerce
Between and among
organizations and
individuals
Within a firm, involving
information systems under
the firms control.
Difference Between e-Commerce and e-Business
Buying and selling of goods
and services over the
internet
Buying and selling of goods
and services, interactions
with business partners,
customers and vendors
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e-Commerce e-Business
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Introduction to e Commerce
Outward processes that
integrates customers,
suppliers and external
partners together.
Internal processes such as
production, inventory
management, product
development, risk
management, finance.
Difference Between e-Commerce and e-Business
Example: IndiaPlaza,
Amazon, Book my Show
Example: Dell Website, Sony
Website
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Business to
Consumer
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Internal
ProcessesExternal
Processes
Between
Establishment
Between
Partners in
Value Chain
Business to
Business
Business to
Government
With
Establishment
e-Business
e-Commerce
Difference Between e-Commerce and e-Business
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Introduction to e Commerce
e-Commerce refers to a wide range of online business
activities for products and services
e-Commerce only covers business transactions such as
buying and selling of goods and services over the internet
e-Business is broader in scope and e-Commerce is just anaspect or a subset of it.
There are different types of e-Commerce
Business-to-Business (B2B) e-Commerce
Business-to-Consumer (B2C) e-Commerce Business-to-Government (B2G) e-Commerce
Consumer-to-Consumer (C2C) e-Commerce
Mobile Commerce (m-Commerce)
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Summary
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Introduction to e Commerce
Thank You